Thank you for your feedback David. Customer satisfaction and providing a good quality service to all our customers is very important to us. I'm sorry to hear you may be having some issues, one of our customer service team will contact you regarding this later today.
Thank you for your feedback Mark. Customer satisfaction and providing a good quality service to all our customers is very important to us which includes Technical Support and advice from our Customer Service Team.
Thank you for your feedback Eric. Customer satisfaction is paramount and we are pleased that you are happy with your gas fire and the service we provided.
Thank you for your feedback Angela, it is very important to us. We aim to provide all our customers with a top quality service which includes the dispatch and delivery process.
Thank you for your feedback. We aim to provide all our customers with a good quality service throughout the ordering, dispatch, delivery and after sales process.
Thank you for your feedback David, it is very important to us. We aim to provide all our customers with a top quality service which includes the dispatch and delivery process.
Thank you for your feedback Emma. We aim to provide all our customers with a good quality service throughout the ordering, dispatch, delivery and after sales process.
“I ordered my Provence stove as we had moved into a new home in the Scottish highlands that had no solid fuel heating. While we wait for a new log burner to be installed we have used our Calor stove during very cold Scottish winter and are now wondering if we needed to spend money on the new log burner. We are very pleased with the Calor stove which is easy to use and has great heat output.”
Thank you for your feedback Nigel. Customer satisfaction is paramount and we are pleased that you are happy with your Provence gas heater and the service we provided.
Thank you for your feedback Richard. Customer satisfaction and providing a good quality service to all our customers is very important to us which includes Technical Support and advice from our Customer Service Team.
“We had the heater delivered (albeit a week later than we were told) but have had terrible trouble finding a supplier who will sell us a bottle of butane. This should have been highlighted or even better Calor should have linked us with a local supplier who would not have told us they could not help. We still do not have butane. Not a great experience unfortunately.”
Thank you for your feedback Karol. Customer satisfaction and providing a good quality service to all our customers is very important to us.
The past 12 months have been exceptionally unusual and challenging in relation to maintaining a seamless cylinder supply operation for Calor. With operational restrictions in place during the early stages of the COVID-19 pandemic, followed by a period of unprecedented demand for many of our key cylinder sizes, the resulting impact means that we are not able to deliver at our usual speed and efficiency. We are doing our very best to satisfy demand in these challenging circumstances and provide for all of our customers whilst keeping our colleagues and customers safe. However, it has not always been possible be meet demand, and we apologise for any inconvenience this may be causing you. We would like to assure you that we are doing all that we can to restore the cylinder availability and delivery status back to our usual high standards.
With the demand continuing to remain high, we have been working tirelessly to increase the number of cylinders in circulation by introducing extended shifts to refurbish existing cylinders as well as purchasing new cylinders to supplement the existing stock. These efforts will take time to add significant stock into the network – but once they do, this will allow us to improve our availability and once again provide you with the service you expect from Calor.
Thank you for your feedback Derek. Customer satisfaction is paramount and we are pleased that you are happy with your Provence gas heater and the service we provided.
“Appliance is great, delivery man was very helpful and brought it inside for me. Communication could have been better as I had nothing about expected delivery time until the day before delivery.”
Thank you for your feedback Karen, it is very important to us. We aim to provide all our customers with a top quality service which includes the dispatch and delivery process. We will certainly pass your feedback on to the courier.
“My order arrived quickly as stated and the courier was in contact to give a 1hr delivery slot, I’m very impressed with the heater it’s very well made and easy to use I would highly recommend this product and deal/purchase from calor gas appliances again”
Thank you for your feedback and your recommendation Kenneth, it is very important to us to ensure our customers receive top quality products and an excellent service.
“Just as I had hoped. A smart looking and efficient appliance. Exactly what I needed for my cottage. Super service from order to delivery(on time) and kept informed all the way.”
Thank you for your feedback Susan. We aim to provide all our customers with a good quality service throughout the ordering, dispatch, delivery and after sales process.
