Aqua Gardening Reviews

Name: Aqua Gardening
Address: Unit 3/4 Billabong Street, Stafford, Queensland
Rating: 4.72

4.7 Rating 1,974 Reviews

93 %

of reviewers recommend Aqua Gardening

4.7

Based on 1,974 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

07 3354 1588

Email:

grow@aquagardening.com.au

Location:

Unit 3/4 Billabong Street,
Stafford
Queensland
4053

Write Your review

Tell us how Aqua Gardening made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aqua Gardening 5 star review on 1st February 2024

Aqua Gardening 5 star review on 29th July 2023

Anonymous

309

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m not impressed with this product I was expecting a comprehensive text about the subject, the reality was less than a A4 page with 4 paragraphs I learnt nothing”

Helpful Report

Posted 3 years ago

Hi Mark, thanks for the feedback, it is a short book. We will list the length of the book in the web description and feel free to return the book back for a full refund. Apologies for the inconvenience, Chris

Posted 3 years ago

“Still waiting for order to arrive”

Helpful Report

Posted 3 years ago

Hey Nicola, I have looked into your package and can see it was delivered to your letterbox on the 12th December. See tracking details below. https://www.aramex.com.au/tools/track?l=RC0003842237 We provide customers tracking details so they can follow up their parcels delivery and touch base with the courier or us to follow up any issues. Unfortunately since this has been over a month since delivery and a very busy period it will be difficult to properly investigate with the courier. Please let us know if you are not able to find the item around your letterbox and we can escalate this to see if there is any further information available. We will follow up with a ticket to ensure this is followed up. Keep an eye on your emails and our team will be in touch soon to see if we can resolve this for you. Kind Regards, Ash - Aqua Gardening

Posted 3 years ago

“No recievel”

Helpful Report

Posted 3 years ago

Hey Troy, Unfortunately we cannot be on top of every parcel once we hand it over to the couriers and are often only notified about issues if it comes from the customer and not the actual shipping service. I have done some investigating and can see there was an error when you entered your address and its had to be redirected with the freight provider but there does not seem to be a scan with the freight provider since that update. We will esclate this with the courier and begin a freight investigation to see if we can find out when you are likely to receive your order. https://www.couriersplease.com.au/tools-track - CPBKSAZ0002591 Apologies for the delays, we will be in touch soon via email with further update. Kind Regards, Ash - Aqua Gardening

Posted 3 years ago

“My only experience with them is the sludge remover which isn't helping at all”

Helpful Report

Posted 3 years ago

Hey Elly, Thanks for providing feedback, we are sorry to hear you have not had luck with the product. I will get our Customer Success team to touch base via phone/email soon to troubleshoot and see if we can help get a better result or solution. If you have any other feedback we would love to hear where you think we could improve. Send us an email at feedback@aquagardening.com.au and we can continue the conversation there. We appreciate all our community members who take time to give us feedback - good or bad, it gives us a chance to improve our services and without it we cannot grow! Kind Regards, Ash - Aqua Gardening

Posted 3 years ago

“Tried to tell these fools that they are emailing the wrong recipient. They must be stupid.”

Helpful Report

Posted 3 years ago

Hey McCormack, We are not sure what you are referring to, as we have not had any email correspondence with you beside transactional invoice/order confirmations/shipping updates for your order from 25th November. I can't see find any evidence of you being a newsletter subscriber or receiving any marketing/educational content from us, please forward anything through to support@aquagardening.com.au so we can further investigate. Please let us know if you have any further information as apart from your order on the 25th we can't find any evidence of you telling us that we are emailing the wrong person, unless you spoke to one of our team on the phone and discussed there. Apologies for any inconvenience, please provide some more information so we can properly investigate and see if there are any issues or if a customers has used the incorrect email and needs amending. Thank you for taking time to provide the feedback and give us a chance to investigate furhter. Kind Regards, Ash - Aqua Gardening

Posted 3 years ago

“It didn’t work at all I then noticed it my garden retail for a cheaper price So what do I think.,,,, Not impressed Sorry but you asked me Regards David”

Helpful Report

Posted 3 years ago

Hi David, We don't monitor all competitors pricings, but we welcome customer's to notify us of cheaper prices so that we can price match for them and then review our pricing too. Sometimes other retailers order high qtys than us and also can afford a cheaper pricing structure. Please call our team to discuss why the product didn't work - many of us have used or use this product personally with success, especially in our own gardens. Happy growing, Chris

Posted 3 years ago

Hey David, We are sorry to hear the product did not work for you, did you want to book in a time to chat with our team to troubleshoot your issue and see if they can help find a solution or offer advice on how to use the product for better results or offer something more suitable for the issue you are having that? We are always here to help and pride ourselves on stocking quality products, thank you for providing your feedback we do appreciate it whether its good, bad or otherwise, it helps us improve. As for the cheaper price we are always trying to stay current and competitive with prices but with such a huge product range we can't always catch them. That's why we offer price matching for customers who find the same product at a cheaper price, see our policy below - https://support.aquagardening.com.au/hc/en-us/articles/360050876113-What-is-your-lowest-price-guarantee- If you would like to chat to our team to help troubleshoot or ask for any questions, advice or product recommendation, touch base with us via support@aquagardening.com.au or give us a call on 07 3354 1588 to chat to one of our team during business hours. Thank you for providing your honest feedback, we appreciate all of our community who take the time to let us know their experience. Kind Regards, Ash - Aqua Gardening

Posted 3 years ago

“Ezra matt, appalling attitude, worse service! Will never do business again.”

Helpful Report

Posted 3 years ago

“Overpriced postage of two seed packs took a week after advised arrival 1 pack no germination”

Helpful Report

Posted 3 years ago

Hey Andrew, We are sorry to hear you had issues with the germination of your seeds. We will investigate the freight charge and touch base with you via email once we have checked to see if there is any issue or inaccuracy in the freight reading for your order. We will be in touch soon to troubleshoot the seeds and see if we can find a solution. If you have any other feedback we would love to hear where you think we could improve. Send us an email at support@aquagardening.com.au and we can continue the conversation there. We appreciate all our community members who take time to give us feedback - good or bad, it gives us a chance to improve our services and without it we cannot grow! Kind Regards, Aqua Gardening

Posted 3 years ago

“Idiot at the front door!”

Helpful Report

Posted 3 years ago

Hey Donald, We are sorry to hear you had a poor experience with one of our team members when visiting the showroom. We take this feedback seriously so if you are able to provide us any further details about your interaction we will be able to properly investigate and ensure the appropriate feedback is passed on to mitigate any future poor experiences. Thank you for providing this feedback, we appreciate all our community members who take time to give us feedback - good or bad, it gives us a chance to improve our services and without it we cannot grow! Kind Regards, Ash - Aqua Gardening

Posted 3 years ago

“Very rude !! Terrible”

Helpful Report

Posted 3 years ago

Hello Anton, We are sorry to hear you found the team rude, we pride ourselves on customer service so that is very concerning. Thank you for taking the time to provide this feedback, we appreciate all our community members who take time to give us feedback - good or bad, it gives us a chance to improve our services and without it we cannot grow! We will ensure to pass this feedback to the team, if you are able to provide us more feedback and details about your experience please send us an email to feedback@aquagardening.com.au and we can continue the conversation there, so we can investigate further to ensure we are mitigating any future communication issues and provide feedback to our team in the appropriate areas. Kind Regards, Ash - Aqua Gardening

Posted 3 years ago

“What I ordered had a hole in it. It was taped up with sticky tape and whilst I was opening it up from the postage wrapper, everything went everywhere.”

Helpful Report

Posted 3 years ago

Hey Dimmi, Thanks for letting us know your feedback, apologies for any inconvenience caused. Unfortunately these bags come from the supplier in very thin plastic, so can be easily pierced during transit or within the warehouse. We do take our upmost care to avoid this but if we do spot small holes will tape them to avoid any product falling out for our customers without voiding the whole product. We are very sorry the tape got caught in this instance on opening and spilled the contents of your item. We will follow this up with a separate email to you to offer credit for the lost goods. Please touch base with us via the ticket and we can resolve this for you there. We will also we make sure to pass this to the warehouse team to mitigate any future issues. Thank you for providing this feedback, we appreciate all our community members who take time to give us feedback - good or bad, it gives us a chance to improve our services and without it we cannot grow! If you want to continue the conversation and provide us more feedback please pass it on through the follow up ticket in our inbox soon. Cheers, Aqua Gardening Support

Posted 3 years ago

“Waited and waited and waited for my goods to arrive. Organised to pick them up because I was coming to Brisbane for a holiday. Ordered them like 2 months before I was due to be there. They kept getting pushed back and pushed back. When they finally arrived I had already gone home and aqua gardening couldn't even do the courtesy of posting them or couriering them due to their slackness. Very disappointed with the whole service.”

Helpful Report

Posted 3 years ago

Hello, Thank you for providing this feedback, we appreciate all our community members who take time to give us feedback - good or bad, it gives us a chance to improve our services and without it we cannot grow! We are sorry for any inconvenience and frustration caused by these extended delays and that you were not offered a courier option as a solution. I can see that your products are bulky, are over 100cm in width and/or length and your delivery address is a PO box, unfortunately AusPost do not accept delivery on items over a certain size specification so this may have been why the team did not offer a postage solution as the calculator will not offer any shipping options with the current details as it is a more regional location and having a PO BOX as the address rules out all other courier options, but they should have asked for an alternative address to see if a shipping quote could have been arranged for you, I apologies if this was not made more readily available as an option. There have been a lot of stock delays lately due to worldwide manufacturing disruptions due from COVID, so it has been challenging for us to work with suppliers who don't have concrete dates for us to supply our customers. We appreciate the patience through these frustrating times and hope that your project been able to progress now you have the items. Please send us an email at feedback@aquagardening.com.au with any other details about your experience so I can look into what went wrong and see that our team are providing the appropriate solution and compassion to these sorts of scenarios. Please touch base so we can further the conversation and try to amend the experience for you.

Posted 3 years ago

“Haven't received all my packages”

Helpful Report

Posted 3 years ago

Hey Mark, We are sorry to hear you have had delays with you order, we have started an inquiry with the shipping company and will touch base via email with updates. We will follow up and ensure there is a solution.

Posted 3 years ago

“Dislike your new shop will not be back i was a frequent customer a staff member i had not seen before was loud and rude i like to view my products for quality now this is not possible”

Helpful Report

Posted 3 years ago

Hi Juliee, I'm very sorry you had such a bad experience. We try to maintain the highest standards of service across our team (see the link https://www.aquagardening.com.au/meet-the-team/ ) so please let us know who was rude to you. Due to the virus we've made changes to the store which are well accepted by most customers, but we understand many are still not happy as they want to touch the products before purchase. So we can remain open and serve our local and australia wide customers we have set up the shop to be safe for visitors and employees, so we can remain open for whatever the future holds. I hope you can give us a second chance in the future if you choose to use our website or need to visit or give us a call about an issue. Kind Regards, Chris

Posted 3 years ago

“No feedback or updates on order that is outstanding since early August. I have to follow up every time, no updates coming through. Quite disappointing.”

Helpful Report

Posted 3 years ago

“Awful communication , weeks of waiting for nothing , will not be using your store again , that's if I ever receive the items I pay for , still waiting for them to be sent a month later”

Helpful Report

Posted 3 years ago

Hi Jayde, I'm really sorry about your bad experience. When you purchased the last product you are waiting for, there should have been a warning on the website that it was out of stock? We will have the final product back in stock this week and express ship it to you. Delays from China for products have been crippling this year. I hope the other products on the other 2 orders we have sent to you are working well for you. Regards, Chris

Posted 3 years ago

Aqua Gardening is rated 4.7 based on 1,974 reviews