Aqua Gardening Reviews

Name: Aqua Gardening
Address: Unit 3/4 Billabong Street, Stafford, Queensland
Rating: 4.72

4.7 Rating 1,974 Reviews

93 %

of reviewers recommend Aqua Gardening

4.7

Based on 1,974 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

07 3354 1588

Email:

grow@aquagardening.com.au

Location:

Unit 3/4 Billabong Street,
Stafford
Queensland
4053

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Aqua Gardening 5 star review on 1st February 2024

Aqua Gardening 5 star review on 29th July 2023

Anonymous

309

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Havent received item and item hasn’t been sent”

Helpful Report

Posted 2 years ago

Dear Nathan, Thank you so much for taking the time to share your experience with us. We apologise for any delay in receiving your item and for the fact that, at the time of this review, it had not been sent yet. From what I can tell you placed your order on the 27 of Mar and it was sent out the very next morning. We truly value your feedback and would really appreciate it if you could tell us more about how we can make things better in this situation. Once again, thank you for your constructive input, and we look forward to hearing from you soon. Sincerely, Aqua Gardening Team

Posted 11 months ago

“6plus weeks interstate”

Helpful Report

Posted 2 years ago

Thank you Luther for taking the time to share your feedback about Aqua Gardening. We are sorry to hear about the 6+ weeks of interstate delivery you experienced. We truly appreciate you for letting us know and we would like to make things better. I have forwarded your feedback to our fulfillment team so we can take note of the courier used when considering how we proceed with our different sending options in the future

Posted 11 months ago

“I paid for Express post it's been 4 days and I still haven't received it”

Helpful Report

Posted 2 years ago

Hi Dane, Thank you for sharing this review. We can see your order was placed on Saturday, and promptly packed and despatched to you the following Monday, on the first pick-up of the working week. You can track it on the Auspost tracking website using the tracking number provided in your emails, if you need us to re-send the tracking details let us know. In any case, it looks like your order is on track for delivery today or tomorrow. We hope that your order is delivered swiftly and safely. Get in touch if you have any further questions.

Posted 2 years ago

“Probably the worst experience at this shop yet. Ive been using aqua gardening for the last 10 months being new to QLD. I placed an order on wednesday for a bag of turbo dirt (which was in stock at the time of ordering) on wednesday 26th of jan. I left a note saying i will collect and pay saturday morning. When i went to the shop on the saturday morning i was waiting for about 30 mins to collect my order after giving the order number. The sales guy came out and told me the turbo dirt wasnt in stock. This was extremely irritating as i was offered a replacement that was less volume however a little dearer than the turbo dirt. The thing thay bugs me most about this was the order was placed wednesday afternoon. My order wasnt picked until saturday when after i got to the shop so my bag if living soil i wanted was sold because it wasnt put aside like it was supised to be. The proir fortnight i made a purchase and the sales guy forgot to charge me. He rang me 3 days later to chase up payment. Aside from these 2 experiences the shop has been reletively good but now i dont have the trust in the store that i used to. I travel from the eastern suburbs to shop with aquagardening for the brands they stock however after traveling from one side of the city to find out my order wasnt even looked at for 3 days is a bit disheartening. I dont think its good practice to mix different soil recipes together hence why i wanted to stick with the one brand. Now i feel like i have to find another shop that wont waste my time.”

Helpful Report

Posted 2 years ago

Hello, We are sorry about your experience and apologize for the hassle caused. We had a stock discrepancy and unfortunately, our system believed we had enough TurboDirt for your order, but it was not physically in stock in our Warehouse to fulfill your order. We are doing our best to keep our stock levels accurate but unfortunately, sometimes it's not the case, so we do apologize for the mistake here on our behalf. We are in the midst of training our new counter staff, so apologies again for the mix-up in regards to payment for your previous order. We understand and respect your decision, but if you do wish to give us another chance, let us know ahead of time and we can arrange something for your next visit. Aqua Gardening.

Posted 2 years ago

“Havent received it yet.”

Helpful Report

Posted 2 years ago

Hey Matthew, I'm really sorry for the delay and apologies for any inconvenience caused. Unfortunately, we cannot be on top of every parcel once we hand it over to the couriers and are often only notified about issues if it comes from the customer and not the actual shipping service. We have started an inquiry with the shipping company and will touch base via email with updates.

Posted 2 years ago

“I will never go near the place again. The staff was very unfriendly, Bordering on Arrogant. Although I spent approx. $250.00 with them within the week, I was made feel that I was not wanted in the shop. I walked out of the shop without Purchasing the remainder of the products that I intended to buy from them.”

Helpful Report

Posted 2 years ago

Hey Henry, Thank you for sharing this review. We try to ensure our customer service experience is a positive one and would like to extend our deepest apologies for any unfriendly experience you may have had. We are investigating in-store to see what happened and how we can improve and avoid this next time. Our team will be in touch to discuss your experience, alternatively, feel free to give us a call on 07 3354 1588 to chat with one of our team during business hours. Thank you for providing your honest feedback, we appreciate all of our community who take the time to let us know their experience.

Posted 2 years ago

“Not happy with the products at all . The aucusic vent expells thousnads of little aluminium flecks from the pipe, the inner lining is perferated with thousands of holes , the material is notclean when manufacturing. The fan silencer is bodgie, it hardly reduces real fan noise . We are very unhappy with the stuff we bought . All my plants are contaminated with silver aluminium flecks . I am not happy at all being ripped off and charged big money for the rubbish products”

Helpful Report

Posted 2 years ago

G'day Matthew, We are sorry to hear the product did not work for you, we are always here to help and pride ourselves on stocking quality products. Your feedback is appreciated, and it helps us improve. Both the acoustic ducting and fan silencers are staples in our range and are typically high quality and effective parts, certainly not experienced any presence of aluminium flecks after use. If you'd like to send through some photos for further investigation would be appreciated. There could be a chance that you've received a faulty product, and we would absolutely rectify any issues you may have had. If you would like to chat with our team to help troubleshoot or ask for any questions, advice or product recommendation, touch base with us via support@aquagardening.com.au or give us a call on 07 3354 1588 to chat with one of our team during business hours. Thank you for providing your honest feedback, we appreciate all of our community who take the time to let us know their experience.

Posted 2 years ago

“Didn't clear the water at all.”

Helpful Report

Posted 2 years ago

Hey Kim, Thank you for leaving this review. We are sorry to hear that the product did not work for you, would you like to give the store a call on 07 3354 1588 or email us at support@aquagardening.com.au and our knowledgeable team can help troubleshoot with you. If you have any other feedback we would love to hear where you think we could improve. Send us an email at feedback@aquagardening.com.au and we can continue the conversation there. We appreciate all our community members who take the time to give us feedback - good or bad, it gives us a chance to improve our services and without it, we cannot grow!

Posted 2 years ago

“Not worth the money”

Helpful Report

Posted 2 years ago

Hello, We are sorry to hear you had a poor experience, we try to have competitive pricing across the board. We would love to hear more feedback about your experience, what went wrong and where you think we can improve. Please email us at feedback@aquagardening.com.au with more details so we can follow up further for you. We appreciate all our community members who take the time to give us feedback - good or bad, it gives us a chance to improve our services and without it, we cannot grow!

Posted 2 years ago

“Very inaccurate”

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Posted 2 years ago

Hello, Apologies if the Pocket pH Pen has not reached your expectations - we haven't been able to find any previous communications from you, but please keep an eye out on your inbox from a message from our support team. There may be a calibration error we can help troubleshoot, and even potentially a fault - we will help explore all options and resolutions for you if you'd like. Kind Regards, Aqua Gardening

Posted 2 years ago

“Yeah, & when I post a complaint "your site" states I didnt do the whole "verify" thing...........typical of aquagardening. PS......... "Rod K", try a circular fan = $10 from Bunnings etc. "Beverly D"??????????? You gave 4STARS for a product you havent used yet??????????? "Louise P"???????? What product??? Did you forget what you bought? How is the product you bought any good if you cant remember it???? Must be a different company”

Helpful Report

Posted 2 years ago

Hello Flloyd, Thanks for your message - apologies that you seem to have had a poor experience. The verification step is implemented by reviews.io to maintain the integrity and validity of online reviews, but we do respond to unverified ones too in order to help resolve them. In your case, we are wondering what the issue is and how we could best help? We haven't been able to find any previous orders or correspondence, but if you want to outline the negative experience you have had and send it to support@aquagardening.com.au, we would be happy to try help out as best we can! You can also send any questions you may have to there too and we will answer them - Aqua Gardening.

Posted 2 years ago

“They cannot measure out 2 metres and cut”

Helpful Report

Posted 2 years ago

Hello David, We usually overcompensate a little on liner or flower mesh or other cut-to-order items to ensure customers get what they ordered - we are unsure what happened exactly in this instance that you are discussing if it was too long or short - but if you are able to message support@aquagardening.com.au with information on your order and a photo with a measuring tape against the liner, we will help work towards a resolution for you. - Kind regards, Aqua Gardening.

Posted 2 years ago

“Product never helped produce any growth”

Helpful Report

Posted 2 years ago

Hello, We are sorry to hear about your experience but are unsure which product you are referring to. If you would like to email support@aquagardening.com.au with more details of the product and the results you were hoping for, we can ideally help you in finding some ways to reach your gardening goals. Kind regards, Aqua Gardening

Posted 2 years ago

“Has not attracted one single insect”

Helpful Report

Posted 2 years ago

Hi Klaus, sticky fly traps are very effective so it's surprising to hear this. Usually having no insects on the sticky trap is a huge win: you don't have bugs! However if you did have a problem with bugs get in touch on email or phone and we'll troubleshoot. Happy gardening, Chris Delete

Posted 2 years ago

“I'll never buy from them again. Walked into shop and had to "go online" to obtain fish food. What should have taken me 1 minute took 15 minutes. I've been buying off this mob since they were a little store in Enoggra but they have lost my business. Ridiculous.”

Helpful Report

Posted 3 years ago

Hello, We understand that this new concept is not for everyone but we wanted to place the focus on customer success, expand our warehouse so we can keep more stock on hand so our community don't have to wait as often, while keeping pricing competitive and stable. Now we can spend more time with each of our customers who want to chat through any gardening project troubleshooting or future dreams in-store, we even have the new coffee machine so you can have a coffee with the team! For the people that know what they’re after, the ordering can be done from the comfort of home so it's just a case of popping down at a time that suits, walking to the counter with your click & collect number for the fish food to be handed over to you in a jiffy. This is for our local customers who prefer to pick up orders instore and may not want to rely on freight providers for things they need urgently and gives customers the option to reserved stock online and come pay cash instore. It’s understanding that not everyone feels comfortable shopping online and providing details so we still have the facilities to take your order instore so you can chat to our team if you have any questions or want to troubleshoot something before completing your order. If you are not comfortable providing your details you can always use an alias as your account name. As long as you remember the name you used and password, orders can be placed under this method. We hope you can give the new Aqua Gardening concept another go, please chat to our team next time you’re in and we can show you how to make the new concept work for you, while being mindful of your concerns and making you comfortable with the experience. Thank you for providing this feedback, we appreciate all our community members who take time to give us feedback - good or bad, it gives us a chance to improve our services and without it we cannot grow!

Posted 3 years ago

“No good in a tent.”

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Posted 3 years ago

Hello Geoff, We are just touching base in regards to a recent review we received where you were dissatisfied with the CO2 Enricha. Firstly, we were sorry to hear that it didn't meet your expectations. We don't want to stock products that don't reach standards or cause too many issues for customers, so do you mind helping us out with a few more details? What was the issue with using it in a tent? Some of our customers do have success with this in their grow tents, but it does relate to size as well as airflow in the space - as CO2 is heavier, if you put the CO2 Enricha on the floor for the reaction, the gas can stay around the floor unless there is air flow to bring it to the top. Another tip would be to ensure the right type of container is being used for the reaction with shallow vessel with a wide neck being ideal to allow for the diffusion of CO2 around the tent. We appreciate your feedback, thanks for giving us the time. Feel free to get in touch if you ever have issues or questions in the future too.

Posted 3 years ago

“I Do Not Appreciate Being HARASSED by the management of your sales techniques, just to tell you my Experience so you can evaluate your staff and business techniques. A customer is coerced,(Coercion is the practice of forcing another party to act in an involuntary manner, It involves a set of various types of forceful actions that violate the free will of an individual to introduce a desired response). (Product is good, Business practices and techniques are garbage!!!) A customer should not be harassed for there personal information for the purpose of Harassment and cyber stalking, for the businesses own gratification purposes. The business asks for your personal details only for this purpose and/or you cant do business with them as a customer. The customer gives there personal details out of involuntary force and under the proviso of confidentiality. DO NOT HARASS OR CYBER STALK ME AGAIN. ARE WE ON THE SAME PAGE !!!!!”

Helpful Report

Posted 3 years ago

“Ineffective and caused harm to the growing process.”

Helpful Report

Posted 3 years ago

Hello Kimberly, We are sorry to hear that one of our products may have caused harm to your plants. Would you please be able to message us at support@aquagardening.com.au with information on what product you are referring to, along with the issue/fault and some details about it's use. It would be much appreciated, and we will strive to find a resolution for you. -Aqua Gardening

Posted 3 years ago

“Not what was advertised”

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Posted 3 years ago

Hello Brendon, Our deepest apologies again that there was confusion on our listing and we had not updated the new colour of the zip ties that were sent out to you. Please contact us on support@aquagardening.com.au if the refund has not made it back to you, as we believed we had completed it over two weeks ago. If there are any other issues with this order, please get in touch and we will strive to find a resolution for you. - Aqua Gardening.

Posted 3 years ago

“rip off, using freight to bump up total cart and order values. charged freight on each item. buy siz pots pay for six units of freight. lol.”

Helpful Report

Posted 3 years ago

Hello Bish, We believe our customer support team were recently in contact with you to resolve this issue and refund you for the software error - was there anything else that we would be able to do to help out in this situation? We would be happy to do so. Please contact the Customer Support Team members who previously resolved this if you require more assistance.

Posted 3 years ago

Aqua Gardening is rated 4.7 based on 1,974 reviews