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Aqua Gardening Reviews

4.7 Rating 1,974 Reviews

93 %

of reviewers recommend Aqua Gardening

Company Reviews

Product Reviews

4.7

Based on 1,974 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

07 3354 1588

Email:

grow@aquagardening.com.au

Location:

Unit 3/4 Billabong Street,
Stafford
Queensland
4053

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Aqua Gardening 5 star review on 1st February 2024

Aqua Gardening 5 star review on 20th December 2023

Aqua Gardening 5 star review on 18th September 2023

Aqua Gardening 5 star review on 11th September 2023

Aqua Gardening 5 star review on 11th September 2023

Aqua Gardening 5 star review on 11th September 2023

Aqua Gardening 5 star review on 29th July 2023

309

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yeah look, I’m sure that this was probably only a one off instance or something but I would be kidding myself if I said that this service was good in any way. Item sat on back order for about a month, I ended up buying the exact same item from the actual company and got it within 3 business days. Just overall not a satisfying experience to say the least 👍🏻”

Posted 5 months ago

Thank you so much for the feedback, Ryan. We are sorry to hear about your experience with us. We want to make sure you have a better experience with Aqua Gardening in the future and that is why any feedback is helpful, I have passed this case on to management so we can investigate what went wrong and hopefully avoid something similar in the future.

Posted 5 months ago

“I order an item that is needed urgently. After 9 days of nothing, I make contact and am advised that the product is out of stock and will take a further 2 weeks to arrive. I responded straight away to cancel the order and ask for a refund. I went to an alternative supplier and got the product in 3 days. A week later I received the original product in the mail and saw that the money was taken from my account. I have the useless product sitting by the door. A reminder that I'll never order from Aqua Gardening again.”

Posted 5 months ago

Hi Marissa, We are sorry to hear that you had this experience. I have looked into the email thread where you initially reached out for an ETA and after we notified you of when we expected the stock we never received a response from you asking to cancel or refund the order. Are you certain you sent your response through? We have checked the thread and also our spam folder to see if perhaps your response went there, but we cannot find it. However, if you would still like to return the goods please reach out to us so we can proceed from there!

Posted 5 months ago

“The packet of seeds which I purchased said: ‘Plenty of seeds in each packet to ensure successful growth and an abundant harvest’. I received 5 seeds in the packet of which 4 were crushed. Don’t be misled by this shoddy business.”

Posted 6 months ago

Thank you for your honest feedback Leigh. We appreciate you taking the time to let us know your experience. We are very sorry to hear that the packet of seeds you purchased from us stated that you would get 'plenty of seeds’, but you only received 5, of which four were crushed. This is certainly not up to our usual standard and we would like to apologize for this. Is there anything we could do to make this situation better for you? We would like to make sure that you have a better experience with Aqua Gardening in the future.

Posted 6 months ago

“Very poor service”

Posted 10 months ago

Thank you very much for your review of our Aqua Gardening services. We appreciate your taking the time to let us know about your experience. We apologise for your dissatisfaction with our service; we understand your frustration and we are sorry that we did not meet your standards. We would like to make it up to you and would appreciate if you can share with us further how we can make things better. For instance, did our customer service staff not answer your questions properly or did they not respond to your inquiry promptly? How can we improve our services for you? Again, thank you for your valuable feedback. We value your opinion and we are committed to providing the best possible service.

Posted 10 months ago

“Aqua Gardening Review On 8 October I purchased a Grow Greens Easy NFT Kit for 36 Plants. After repeated delays, the kit finally arrived on 23 November. When I unpacked it, I found that: 1. it had only 34 holes, not 36 as advertised. 2. the drain pipe going into the reservoir was missing. 3. the alignment of the fittings at both ends did not allow for an even assembly – so the gap between the trays is unequal. This means the whole kit cannot sit squarely on the frame supplied. (The instruction sheets do not specify a sequence of installation of the pipes and trays). I followed the assembly as per the photo supplied in the instructions, as their preferred way of installation. 4. The trays have a sliding lid which does not completely cover the bottom part of the tray. 5. the reservoir is poorly made – uneven stitching, not from a solid material (impossible to see this from the online pictures) The instruction sheets are low quality photocopies and the photographs on them are hard to see – as if the printer has run out of toner. When I contacted the supplier, they did not acknowledge the missing drain pipe and claimed that the pipe installation was deliberately spaced to have uneven gaps. The overall quality of this equipment is poor, especially given the supplier is charging $400. It does not look professionally made and there appears to have been no quality control. The after-sales service is unsatisfactory. When the supplier does get back to you, they have excuses rather than solutions. We live in Western Australia, so obviously cannot visit the store with our issues – we rely on the supplier to provide the correct product and service. Also: we are age pensioners and this is a large amount of money to spend, especially on a product of inferior quality. Definitely would not recommend.”

Posted 1 year ago

Thank you so much, Albert, for taking the time to provide feedback on your experience with Aqua Gardening. We appreciate your honest review and apologise for the many issues you faced regarding the kit you purchased. We take pride in delivering quality products and exceptional customer service and we apologise that we did not meet your expectations. We are glad to say that we took all of this feedback on board when releasing the improved second version of the kit. Thank you once again for giving us the opportunity to learn and grow.

Posted 11 months ago

“Still have not even got my product, thanks a lot”

Posted 1 year ago

Hello Matthew, Thank you for your feedback, and our apologies for any confusion caused. When our website displays "In Stock with Suppliers - Dispatched within 7 days", it means the products are not on our shelves to send straight away, but rather it reserves the future stock levels for customers and we will order it in for them within that timeframe. It puts the orders at the front of the queue, and they will be dispatched quickly once the stock is received in the warehouse. We can see your order was placed on November 10th with the 7-day estimate, but the stock arrived within five days on the 15th of November. The order was packed that same day it arrived and dispatched through the courier - it is currently on it's way to you. If you have any questions about the tracking, please let us know, and we are sorry for any confusion by this, but we appreciate your understanding and patience. Happy gardening! Aqua Gardening!

Posted 1 year ago

“Not happy paid extra for express post and still waiting a week later and still no delivery”

Posted 1 year ago

Hello John, We understand your position - apologies that there was a delay with the Express Postage option with Australia Post. We can see from the tracking that it was dispatched the next day that your order was made, and has now been delivered, but something held it up in the freight network in between leaving our warehouse and arriving at yours. Please check your email, as we can offer a reimbursment of the Express shipping cost due to the freight delay. Happy gardening from the team, Aqua Gardening

Posted 1 year ago

“$95 dollars each for four plastic legs not good at all”

Posted 1 year ago

Hello Jason, We can see your order of the Flexi Garden Frames Grow Bed Frame Kit, we are sorry that you have not found it adequate for the price. The Flexi Garden Frames are an Australian-owned company - the RRP on the kit is $102.95, so we are trying to offer a competitive price - we will always match a lower advertised price too as part of our Lowest Price guarantee. We find the Flexi Frames are an ingenious solution to have a frame that can be morphed to fit a range of needs in the garden. Although it comes with a price tag, the ease of use and supporting an Australian company balance it out to be a product we do stand behind. We also have a 60-Day Change of Mind policy, so if you wish to send it back with your order number and a note, we will be able to refund you - just reach out to grow@aquagardening.com.au if you have any questions on this process, or if there are any issues in the future, as we are always happy to help. Kind regards, Aqua Gardening

Posted 1 year ago

“Terrible customer service, but great products.”

Posted 1 year ago

Hello Mike, We are sorry to hear about your experience with our customer service. Our products are one aspect of our business, we also believe we have a strong team of employees working for Aqua Gardening, and our customer service team is there to help with any product questions, planning of projects, quotations, and packing your orders. We are sorry your perception of the service provided was not to your standards. The information that we can gather from your experience and your other one-star reviews is that you wanted a Special Order product brought in for you before your holiday, but unfortunately, the supplier was unable to send it to us in the timeframe desired? If there was another issue with our customer service, please let us know as we do take any constructive feedback on to improve our service. Your other reviews mentioned you are moving to a different retailer. We wish you the best for your gardening projects ahead, and we are happy to try help in the future if you choose to give us another chance. Kind regards, Aqua Gardening

Posted 1 year ago

“My purchase is usually rapped, is this the norm now , if so let me know as I will purchase elsewhere”

Posted 1 year ago

Hello Joanne, Sorry, but we are a little confused by this question - our warehouse team is still wrapping and boxing items as appropriate for shipping. All our items are sent discretely with no logos and plain packaging. Did your items arrive damaged in any way or look as though they had been tampered with? We can assure you we are still wrapping items for postage if this is what you are asking. Please reach out to support@aquagardening.com.au if you have any further concerns we can clarify, and if your orders ever arrive in a fashion that is not to your standard, please take photos and send them to the above address so we can help find a resolution for you. Kind regards, Aqua Gardening.

Posted 1 year ago

“I’m still waiting on my delivery that should off come yesterday , I have had no contact except if I don’t recive my package by Thursday send a msg , well I’m still waiting and for a reply to this email , thank you”

Posted 1 year ago

Hello Mickel, We can see that this order was delivered yesterday afternoon, October 6th, two days after it was dispatched from the warehouse. It was ordered at night during the 3rd of October, and packed and dispatched the next day on the 4th, so the Express Delivery window of 1-2 Days from dispatch is accurate. Was there another issue with your order? Unfortunately, we can not find any trace of previous emails - is it a chance that the emails you recieved were automatic tracking ones from Australia Post? If not, please let us know on support@aquagardening.com.au and we will be happy to investigate for you, as well as look into any further feedback you have. Kind regards, Aqua Gardening.

Posted 1 year ago

“The 15amp timer I bought had only 10amp outlets, which made it impossible to connect a spa as I had intended to do. The promotional information on the website gave the impression that the timer was suitable to connect 15amp devices. When I contacted you to discuss the problem I was told I could return the timer at my own expense as I changed my mind about the equipment and no longer wanted it. I bought a 10 amp to 15amp adapter from another electronics store to plug into the timer that fixed the problem. This was my first time doing business with you and it will be my last.”

Posted 1 year ago

Hello Donald, We apologize for any miscommunications - but if there was an error in the website product information, we would not deem this as a 'Change of Mind', and rather we would thank you for bringing it to our attention so we could fix it. We would then send out a free eReturn parcel slip to take to the Post Office to return the product for a full refund. I am sorry if this was not offered to you at the beginning. We have been unable to find any previous communications with you though where you were told to send this back at your own cost or who was assisting you so we can train them over this procedure. We have sent you a private message, if you wouldn't mind checking your inbox and replying we can get this resolved with a return and refund.

Posted 1 year ago

“Absolutely useless Sells me something that isn't in stock yet it's on sale Says they will send the items in stock separately but didn't and sent it all together days later. How is that express fast shipping from brisbane? Now my items have been sitting in an aus post warehouse for a week when I payed for express postage. Thanks for wasting my time.”

Posted 1 year ago

Hello Jeremy, We provide the option for customers to buy backorder and preorder items so they can reserve stock levels for themselves - backorder products are marked in each listing, and a box will appear before checkout to confirm that these products are not in stock, but will be dispatched as soon as available. The order is split if the products are outside of the 3-7 business day window for the backorder products to get in. Checking over your order, these products arrived 3 days after making your order, and were dispatched on the next courier collection. Unfortunately, it looks as if there have been some wires crossed or some confusion in regards to shipping, as the 'FLAT RATE STANDARD SHIPPING' option was selected for this order, not the Express option, hence why it may have taken longer to get to you. Apologies for any inconvenience caused by this. We have checked and seen that this was delivered successfully on Tuesday - we hope you can get some good use out of these products, and apologies again for your feelings towards this shopping experience with us. Kind regards, Aqua Gardening

Posted 1 year ago

“Haven't received my order yet so how can I review it !!!!”

Posted 1 year ago

Hello Greg, The notification sent out after a purchase is for a company review, to see our customer's experience with the checkout and with our staff, or if there is anything else we can improve on. Apologies for the confusion. We can see your order was placed on the afternoon of Wednesday the 8th of June and dispatched the next business day on the 9th. Tracking shows it was delivered to you the morning of the 14th of June. If this is incorrect, please let us know at support@aquagardening.com.au, and our support team will begin a freight inquiry for you. Kind regards, Aqua Gardening

Posted 1 year ago

“I am not a serial whinger but, you didn't answer your phjoner when I rang it many times. Your website is confusing and I couldn't see a list of all your vege seeds. I imagine there are many and if so the site is well hidden. It remains to be seen if my seeds arrive!!! Geoff Barnes”

Posted 1 year ago

Hello Geoff, We have received your review, thanks for the feedback. All of our seeds are categorized in groups, including one for vegetable seeds. It can be accessed through the drop-down menu, or a link is available here: https://www.aquagardening.com.au/aquaponics/seed-starting/seeds/ We are sorry to hear that you were unable to get through, we assure you that the staff answer the phone here, and would answer several dozen calls a day. Due to this, sometimes both lines are occupied, or in other instances, customers in the store mean the staff are unable to answer. There will be an option to leave a voicemail, which our staff work very hard on responding to in a prompt timeframe. Feel free to leave a voicemail and the staff will know you've phoned and be able to return your call to resolve your inquiry. We can see that your seed order was delivered this morning, 48 hours after you placed the order online. Regards, Aqua Gardening.

Posted 1 year ago

“Poor communication”

Posted 1 year ago

Hello Mitchel, Thanks for calling through earlier in the week, we hope the refund on the product and shipping was sufficient and has been successfully returned to your account? Please let us know if there were any issues with the refund process. As mentioned, our staff member had gone through the packed parcels to find your one and change the connection that was incorrectly ordered on the original order. We are sorry that we did not call to confirm that we had managed to find your parcel and swap out the products, or else we would have been aware that you were wanting to amend the order again and have a third product sent out instead. In the future, if an item was ordered incorrectly, we do have a 60-Day Change of Mind policy where they can be sent back to us for a refund on the products given they meet the policy's criteria. Please don't hesitate to get in touch if you have any questions about this. Kind regards, Aqua Gardening

Posted 1 year ago

“Can’t write a review because there is no product arrived as yet , please consider post, courier is inserficiant, has let me down and cost me dearly”

Posted 2 years ago

Hello Mal, Thanks for reaching out and notifying us of the delay on your package, we are sorry to hear there are some potential issues, but we can help look into it for you now. We do our best to pick and pack incoming orders as soon as possible to get them ready for the courier to collect and dispatched to you, yet from time to time there are issues with the transport network and courier companies which we are unable to control. We will definitely commence an enquiry for you and start chasing up with the couriers on your behalf when there are issues and delays. We can see from the tracking that this parcel was scanned into your local depot yesterday, and they are expecting it to arrive by Wednesday. Please keep an eye out in your inbox for our teams messages with any further updates now that we have started an enquiry for you. In future, if there are any issues, please don't hesitate to message the team at support@aquagardening.com.au and they can assist earlier on. We do our best to use a broad range of couriers to ensure fast and accurate delivery but we have found that there are no couriers that do not have their flaws. We are sorry for any inconvenience caused by this delay and will continue to update you with any information that comes from the enquiry. At the current time, we send with Aus Post, Aramex, Couriers Please and Toll IPEC, if you have found one of these particular couriers works best for you in your area, we can try and use that service for you in the future. Please contact us at support@aquagardening.com.au prior to making your order or save your order as a quote and contact us. We will do our best to accommodate your request. Please note this may delay dispatch times, and there may be extra shipping charges. Kind regards, Aqua Gardening

Posted 2 years ago

“I received a broken item due to inadequate packaging (soft packaging for fragile items). Aqua Gardening refused to replace the item. I strongly advice you not to buy anything fragile from this company as you will take all the risk.”

Posted 2 years ago

“Received the package with a broken item, which Aqua Gardening refused to replace. Do not suggest anyone uses them.”

Posted 2 years ago

“The smallest of packages and I am still waiting 2 weeks later. And yes the highway was open.”

Posted 2 years ago

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Aqua Gardening is rated 4.7 based on 1,974 reviews