Aqua Gardening Reviews

Name: Aqua Gardening
Address: Unit 3/4 Billabong Street, Stafford, Queensland
Rating: 4.72

4.7 Rating 1,974 Reviews

93 %

of reviewers recommend Aqua Gardening

4.7

Based on 1,974 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

07 3354 1588

Email:

grow@aquagardening.com.au

Location:

Unit 3/4 Billabong Street,
Stafford
Queensland
4053

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Aqua Gardening 5 star review on 1st February 2024

Aqua Gardening 5 star review on 29th July 2023

Anonymous

309

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It took over a month to get the product.”

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Posted 3 months ago

“It would be good to get goods in a reasonable time frame and not wait for 3 to 4 weeks to get your order.”

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Posted 4 months ago

“Ordered and paid for a product on the 1Sep23, which was not in stock. After two weeks of no contact, I contacted Aqua and was told it was on backorder. I suggested that letting me know that might have been a good idea. Gentleman that I talked too wasn't too concerned. Product arrived on the 19th. The time delay wasn't an issue. Just the lack of information, as I had since found the product locally and slightly cheaper.”

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Posted 6 months ago

Dear Gordon, Thank you so much for taking the time to share your feedback! I'm sorry to hear you experienced an out-of-stock issue and had to wait two weeks before hearing back from us. We should have kept you informed about the status of your order, and for that I sincerely apologize. We would appreciate if you could share with us how we can make things better for our customers going forward - your opinion matters and is valuable to us. Thank you for your time and your business. Sincerely, Aqua Gardening

Posted 5 months ago

“Ordered 3 x rolls flexi tube 8 weeks ago.Recieved 1 roll 4 weeks ago another roll 2 weeks ago and yet to recieve roll number 3. Very bad delivery service”

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Posted 8 months ago

“your website needs working on to accept new member accounts”

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Posted 1 year ago

Hey Roy, Thank you so much for leaving a review for us! We are very sorry to hear your experience has not been pleasant, but still, all feedback helps and so we have reached out to you to see how we can improve in the future (please check your emails for another message from us asking for more details). Happy gardening from everyone at Aqua Gardening!

Posted 1 year ago

“My parcels was thrown over the fence ( gate was unlocked) onto my garden killing four small plants. The delivery person also took a photo of the parcel on my plants to show it was delivered.”

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Posted 1 year ago

Hey Jessica, Thank you so much for leaving a review for us! We are very sorry to hear your experience has not been pleasant, but still, all feedback helps. It is very rare and unfortunate for any of the transport companies we use to mistreat a package or damage a customer's belongings so we will be investigating this further to ensure this does not happen again. And again, we do apologize for the damage to your plants. Happy gardening from everyone at Aqua Gardening!

Posted 1 year ago

“To long wait on order”

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Posted 1 year ago

Hey Simon, Thank you for leaving a review for us, we take feedback very seriously and we want to improve wherever we can. Are you able to respond with any more information/detail about why you had a poor experience? We would love to hear your feedback on why you left a very poor review and where you think we went wrong or didn't meet your expectations, so we can improve. Hoping to hear from you soon,

Posted 1 year ago

“I needed 5 large bags of expanded clay balls. I rang up to order them. The gentleman I spoke to told me he was too busy to take my order and to just go online and buy them there, then virtually hung up on me. So after looking online for expanded clay balls I found a store that was selling them closer to me and also $5 a bag cheaper. So I suppose I should be giving them a higher score as it was a $25 saving for me. But I really don't like to be fobbed off by a store I am trying to make a purchase from.”

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Posted 1 year ago

Hello Anonymous, All of our purchases go through the web store, and all orders must be created and processed via the website. We have a dedicated website team who are constantly working to improve the website and make it as clear and easy to checkout as possible while expanding the range of products available for our customers. We are sorry to hear about your experience over the phone and have forwarded this review to the relevant department. Kind regards, Aqua Gardening

Posted 1 year ago

“Staff seemed anxious and unwelcoming. Very little courtesy or eye contact. Great product range. Poor staff”

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Posted 1 year ago

Hello Luke, Thank you for the feedback. Also, thank you for taking time on the phone before and for your understanding of the situation in the store. We hope that the next experience is more welcoming for you if you choose to shop here again. Kind regards, Aqua Gardening.

Posted 1 year ago

“Asking me for a review before the product is delivered is wrong and rude!”

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Posted 1 year ago

Hello John, We are sorry for any offence caused, and apologies if it came across rude. The email prompt for a review is based on the company and your checkout process or if you had a positive experience with staff helping you. We will take a look into our reviews prompts and the timing of it, your feedback has been forwarded to upper management. Kind regards, Aqua Gardening

Posted 1 year ago

“charging 10 dollars shipping domestically, and its still going to nearly take 2 weeks.”

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Posted 1 year ago

Hello Edward, We are sorry to read of this review - we can see that you placed your order the morning of Wednesday the 25th of May, and tracking of the parcel states that it was successfully delivered 6 days later, the afternoon of Tuesday 31st of May. If this is incorrect, please get in contact with the support team at support@aquagardening.com.au to start a freight inquiry for you. There is an Express shipping option, but it would be more expensive than the minimum $10 flat-rate fee that the courier companies charge. We do have a Free Shipping deal for any orders over $249 if you did want to avoid paying for the delivery service, it is a great option across Australia. Warm regards, Aqua Gardening.

Posted 1 year ago

“Pricing is pretty good. But the service at the store is very slow. I got a text saying my order was packed and ready to be picked up, it wasnt”

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Posted 1 year ago

Hello, Thanks for taking the time to leave a review. We will take this feedback onboard. We do encourage customers to pay online beforehand to speed up the Click and Collect process - our Terms and Conditions at the checkout do mention your order will only be prepared after payment is made. Stock is reserved for 48 hours without payment and a first confirmation message of this order being reserved will automatically be sent to you. Once payment is made, the order will then be prepared immediately for you. We can see that this order was paid for at 9:57am, and then had been picked and packed by 10:02am for collection. If there are any other questions or further feedback you'd like to provide, please don't hesistate to contact us. Kind regards, Aqua Gardening

Posted 1 year ago

“The product - a foam filter was $25 - for a block of foam, so it was grossly overpriced. Postage was $15, for a lightweight parcel when the actual cost is $9.30. Only bought it here as I couldn’t find another supplier - which probably accounts for the price gouging.”

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Posted 2 years ago

Hello John, Thanks for your feedback, good or bad we appreciate people being honest about our service. We regret to hear that you are unhappy or feel as though the price has been gouged. We do offer a Lowest Price Guarantee, where we match any retail price for other companies in Australia. PondMAX Australia have a website with a directory of all the retail stores in Australia, and we keep our prices competitive and in line with what others are charging, and will match anyone who is cheaper for the same item. Our shipping is calculated by cubic weight, so despite being light, the relative dimensions of the item is what pushed the prices up. Please do not hesitate to get in touch with our support team at support@aquagardening.com.au if you have any issues in the future, and they will be able to help with your questions or shipping concerns before you go through with your payment and accept the terms and conditions of the order. Thanks again for your review to help see where we may improve, Aqua Gardening

Posted 2 years ago

“Made me sign up to check out. Then told me Online Ordering was not available. i dont like handing over my details unless i need to.”

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Posted 2 years ago

Hello, We recognize the need for privacy for some people - if you want to can create an order to collect from the store by entering our address of 4 Billabong Street, Stafford, 4053 QLD. For this order, it looks like it was sent out of state though, so it would have been necessary to get your details so we could send it to the correct address across the country. Thank you for your feedback though, all the best for your future gardening projects. Aqua Gardening

Posted 2 years ago

“The website has a section for leaving a product review which is great. However... Reviews are curated before being displayed. I had left feedback on a purchase which I had made which failed to perform as expected. The review was never displayed, but to their credit, Aqua Gardening did follow up on the review. Where this process has clearly fallen down is that during the discussion, it was clearly identified that the product description failed to contain critical information on the pump size required for this product. 3 months on and the review has not been posted and the product page has not been updated to avoid other customers purchasing a product which is not fit for purpose. It is hard to trust a company which curates the product reviews and then does not act to resolve known information issues when they are identified. The process of handling this issue was also very poorly executed from a communication perspective and not inspiring of further engagement which is genuinely disappointing given the previously well executed purchases and deliveries I've had from here.”

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Posted 2 years ago

Hi Philip, I am sorry for your experience, but I'm failing to understand why you would review our company so poorly based on the other successful purchases you have made from us. The product in question was accurately described and pictured on the website, and we do not always have further information available on how to use the product or what it can connect to. However we do strive to provide as much information as possible so customers can make their own decisions to whether the product is suitable for them. Combined with our phone, social media and email support, there are many ways to contact us and check if a product is suitable, and we do encourage yourself and the community to contact us to assist with decisions about products. I hope you will reconsider the way you have rated us today, and understand that a product rating may be moderated by the team. Those which are justified are all posted to the products - or we remove the product from our offering. A product rating based on the service we have provided to you, or based on the use of a product in the incorrect way, probably won't be deemed relevant to the product and may not be shown on the product page. Happy gardening, Chris

Posted 2 years ago

“Didnt get the magazine displayed in photo as that was the one i was after”

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Posted 2 years ago

Hello Ethan, Sorry that you haven't had the best experience with your recent order. Please look out in your inbox for an email that was sent by our Customer Support Team earlier in the week. We do state that the Maximum Yield magazine sent will be the current issue, unless we have been supplied with another one. The Citrus one is from the start of the year, so we do not have copies of it anymore sorry, and are using the July/August edition now. I have found a link for the Citrus article though if you were interested in that one specifically: https://www.maximumyield.com/cultivating-a-hydroponic-citrus-grove/2/17503 Here is also a link to see some previous editions online: https://www.maximumyield.com/past-issues#my-aus-nz A refund has been returned to you in this instance. If there are any further issues, please don't hesistate to contact us on support@aquagardening.com.au. Happy gardening!

Posted 2 years ago

“the lead does not fit my lights”

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Posted 2 years ago

Hey Noreen, We are sorry to hear the product did not work for you, did you want to book a time to chat with our team to troubleshoot your issue and see if they can help find a solution, offer advice, or offer something more suitable for you? We are always here to help and pride ourselves on stocking quality products, thank you for providing your feedback we do appreciate it whether it's good, bad or otherwise, it helps us improve. The cable you've purchased is for Pondmax LV products. Unfortunatley LV cables are not necessarily standardised and as such not all brands are interchangeable. If you would like to chat with our team to help troubleshoot or ask for any questions, advice or product recommendation, touch base with us via support@aquagardening.com.au or give us a call on 07 3354 1588 to chat with one of our team during business hours. Thank you for providing your honest feedback, we appreciate all of our community who take the time to let us know their experience.

Posted 2 years ago

“Still waiting been a month not happy”

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Posted 2 years ago

Hello Barry, Thanks for the message - apologies that the original order was lost in the post, but it was our understanding that we were in contact yesterday to send a free one out in the post again to you. It was sent with same-day dispatch, so shouldn't be far away, but we understand the frustrations. Apologies that the communication between us and the courier was not clear, but we had been promised that it was being redirected to you. Once it was made clear that this wasn't true after you got in touch that it still hadn't arrived, we arranged the replacement to be sent out. An automatic confirmation and tracking message is sent out, but we can resend it to you. Please let us know if there were further ways we could assist. -Aqua Gardening

Posted 2 years ago

“Came leaking lost 1/5 of my bottle”

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Posted 2 years ago

Hey Kingsley, Deepest apologies that you were missing part of your order. Did the package look damaged or tampered with upon arrival? If available/relevant please send pics of the package through to support@aquagardening.com.au so we can investigate this further with the freight provider. We will investigate with our warehouse team and one of our Customer Success Team will be in touch in soon with a solution. It is a high priority we get this resolved quickly for you. Thank you for providing this feedback, we appreciate all our community members who take time to give us feedback - good or bad, it gives us a chance to improve our services and without it we cannot grow!

Posted 2 years ago

“I love the wall garden pots, they are a great size and easy to hang. However aquagardening managed to address my package to NSW instead of ACT which meant that it took over 1 month to get my order delivered and I barely received an apology. They made it sound as if it was my error and I was being difficult.”

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Posted 3 years ago

Hello Susan, We are happy to hear that the wall garden pots are working well. I am sorry if you ever felt like we were making you feel as you were being difficult, and again we wish to apologize about the delay to your order arriving. We did aim to help in the best way we could, but we will pass this review onto our team for improvement. Thank you. - Aqua Gardening.

Posted 3 years ago

Aqua Gardening is rated 4.7 based on 1,974 reviews