Aqua Gardening Reviews

Name: Aqua Gardening
Address: Unit 3/4 Billabong Street, Stafford, Queensland
Rating: 4.72

4.7 Rating 1,974 Reviews

93 %

of reviewers recommend Aqua Gardening

4.7

Based on 1,974 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

07 3354 1588

Email:

grow@aquagardening.com.au

Location:

Unit 3/4 Billabong Street,
Stafford
Queensland
4053

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Aqua Gardening 5 star review on 1st February 2024

Aqua Gardening 5 star review on 29th July 2023

Anonymous

309

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately I feel like you guys did drop the ball on my last order. I should have been informed that items in my order were out of stock, instead of me having to find out through the parcel tracking a week later because no other information was sent to me. I think it’s been 10 business days and my order still hasn’t shipped.”

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Posted 7 months ago

“Everything about my purchase experience was top notch, apart from the courier (aramex). They really let you guys down. I live locally within Brisbane and I don't feel my delivery should have taken 2 weeks to reach me, also Aramex tracking system is completely broken. :/”

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Posted 7 months ago

Thank you so much for the fantastic feedback! We truly appreciate your kind words and are so pleased that you are enjoying your Aqua Gardening experience. We strive to create high-quality products and customer service solutions while providing the best value for customers. We are always open to ideas and suggestions that can help us enhance our services. Please feel free to reach out to us at any time if you ever need assistance. Thank you so much for your support!

Posted 7 months ago

“Happy with the delivery and communication. Only disappointment that 3 of the plants never took. Was putting them into hydrophonics and the other 7 look fantastic. Disappointment the plants just died.”

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Posted 11 months ago

“Bought one product. It was delivered as promised.”

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Posted 1 year ago

Hey Peter, Thank you so much for leaving a review for us! We are always happy when our customers are happy with our services! Happy gardening from everyone at Aqua Gardening!

Posted 1 year ago

“Great products, great service, HORRIBLE delivery service/times. I made an order 18 days ago and I'm still waiting. Need it in a hurry? Go elsewhere”

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Posted 1 year ago

Hey Warrick, Thank you so much for leaving a review for us! All feedback helps and so we have reached out to you to see how we can improve in the future (please check your emails for another message from us asking for more details). However, we are glad to see that your order was dispatched the next business day and that you liked our product range and service. The Australia post delay is unusual and very unfortunate. Happy gardening from everyone at Aqua Gardening!

Posted 1 year ago

“Bout from here a few times not too bad.”

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Posted 1 year ago

“Great at providing what I ordered. I would love some less expensive options for beneficial microbes such as ‘vital humid bio hydro’ or ‘hydroguard’. ‘Tribus is great but very expensive.”

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Posted 1 year ago

“Everything was good during the order experience However, in one of the products ordered there was missing a component. This has significantly impacted the delivery time on the project I am working on. More a supplier issue but still frustrating. Currently waiting on update as communicated via the chat portal.....”

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Posted 1 year ago

“Parcel still not received. I’ve had problems with fastaway couriers before taking weeks longer then expected. Maybe think of using a better courier company for future e.g. Australia Post”

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Posted 1 year ago

Hey Shane. Thank you so much for leaving a review for us! All feedback helps and so we have reached out to you to see how we can improve in the future. As were sorry the couriers have not met expectations we can definitely look at improving delivery times with all our courier services. Happy gardening from everyone at Aqua Gardening!

Posted 1 year ago

“Always great service from Aqua Gardening”

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Posted 1 year ago

Hi Kerry thanks for shopping at aqua gardening we are glad to hear you have had a great experience with aqua gardening and we hope to continue this service and only get better, have a great afternoon.

Posted 1 year ago

“A great range of products but found buying online quite confusing. I wished to buy pond liner in a continuous length but online purchasing seemed to show only 1m lengths available. We called into the showroom to see and feel the material, but were "helped" by a bloke who simply ordered it online in the store for us with minimal interaction. What was delivered was suitable but we would have liked to see a sample of it at least before buying.”

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Posted 1 year ago

Hey Mark, Thank you so much for leaving a review for us! All feedback helps and so we have reached out to you to see how we can improve in the future (please check your emails for another message from us asking for more details). Happy gardening from everyone at Aqua Gardening!

Posted 1 year ago

“My kit arrived without the Coco coir”

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Posted 1 year ago

Hello Henning, Thanks for getting in touch to raise this issue. It appears as though your order was split into multiple parcels and the coco coir is still on the way. We have sent you a link to your private inbox if you wouldn't mind checking your email for the tracking details. Please don't hesitate to get in touch with the support team if there are any issues in the future. Happy gardening!

Posted 1 year ago

“I purchased organic products because I wanted to avoid harsh chemicals. The boxes my products came in were both covered in different substances. One smelled like a very strong perfume that older people typically wear. The products inside were protected by the box, fortunately. It is a bit disheartening that your very expensive OGS line of products are commingled with harsh chemicals. Otherwise the staff is very friendly, and your approach to delivery of products is very efficient.”

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Posted 1 year ago

Hello Robert, Thank you for this feedback - it is concerning to us too that boxes are damaged or products are leaking. We will investigate in the warehouse where this may have happened - whether it be during transport receiving of the stock, storage or packing. We are glad to hear that the contents inside were undamaged - all the best for the gardening ahead! Great to hear of other organic gardeners out there helping the planet, so we wish you the best with your growing. Kind regards, Aqua Gardening

Posted 1 year ago

“Items slow to b shipped and took to long to turn up.”

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Posted 1 year ago

“The people at the desk were friendly and helpful. However the shop is now not what it was, as the inventory is now off limits in a “ warehouse” unlike earlier when it was possible to see exactly what something looked like before buying. Online buying is never as good. Please bring back the shop as it was, it’s disappointing it’s come to this.Also simple things like extra T 5 lights were not on site and had to be ordered in, so one trip was wasted. On demand stock should be readily available on the floor at all times.”

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Posted 1 year ago

Hello Thulasi, We understand that our current store is not for everyone but we wanted to place the focus on customer success while keeping pricing competitive and stable. Now we can spend more time with each of our customers who want to chat through any gardening project troubleshooting or future dreams in-store, we even have a coffee machine so you can have a coffee with the team! This current store has been functioning for two years now. For the people that know what they’re after, the ordering can be done from the comfort of home so it's just a case of popping down at a time that suits, walking to the counter with your click & collect number to be handed over to you in a jiffy. This is for our local customers who prefer to pick up orders instore and may not want to rely on freight providers for things they need urgently and gives customers the option to reserved stock online and come pay cash instore. It’s understood that not everyone feels comfortable shopping online and providing details so we still have the facilities to take your order in-store so you can chat to our team if you have any questions or want to troubleshoot something before completing your order. We are sorry that the T-5 lights were out of stock - we do have core products that we endeavor to keep on hand at all times, but there are many supply chain issues at the moment which are frustrating. One benefit of the new store is our staff have time to help find alternatives for products that may have a longer wait due to these supply chain issues. We hope you can come around to the store another time and begin to get used to it - our staff are always here to help with any questions. Kind regards, Aqua Gardening

Posted 1 year ago

“it came fast but i was missing half my package just a little cunfused it said my order was shipped and it showed both items then when it arrived i only got my canna a and b and not my extreme gardening mykos premium mycorrhiza, can someone please contact me to help”

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Posted 2 years ago

“No problem ordering. Problem is p postage. It's still in same location it was left, interstate( post office) and should be here.”

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Posted 2 years ago

Hello Scott, Thank you for raising this with us so we were able to look into it for you. This order was last marked as 'In Transit' so it has left the distribution center and is on the way to NSW. It was sent on March 31st and there is a 5-9 business day window for deliveries on the Standard Shipping option that was selected. It is still within that window and is marked as 'Due On Time' on the Australia Post website. The lack of recent scans could be due to the delays and backlog that Australia Post are working through with the recent floods, but there should be updated scans once it arrives to a depot closer to your town. If there are further delays outside of the estimated window of delivery or if you have any issues in the future, please don't hesitate to contact us on support@aquagardening.com.au. Aqua Gardening

Posted 2 years ago

“Great website and range, fast shipping. Ordered 5 20mm uniseals and received 4 plus one which is the wrong size”

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Posted 2 years ago

Hello Kim, We are sorry for any mistakes or mishaps that have occurred. Can you please send a photo of the uniseals you received to support@aquagardening.com.au along with your order number, and we will resolve this ASAP for you. If there are any issues in the future, the above e-mail is where our team will be able to assist and resolve any mistakes, they are always happy to help. Kind regards, Aqua Gardening

Posted 2 years ago

“Happy with the price and quality of the hose. Delivery very slow, so if you need an item in a hurry maybe look elsewhere. Ordered October 2 and arrived 24 October.”

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Posted 2 years ago

G'day Ian, Thank you for leaving this review. We're glad that you're happy with the price and quality of the hose. Apologies for the delay on your package, we do our best to pick and pack incoming orders as soon as possible to get them ready for the courier to collect and dispatched to you but unfortunately once we hand the package over we are at the mercy of the courier and cannot control the delivery. We do our best to use a broad range of couriers to ensure fast and accurate delivery, with the added pressures of COVID there are delays from most if not all couriers at the moment and we are sorry for any inconvenience caused by this delay.

Posted 2 years ago

“Needed more of these blocks for my dam. 23 thousand litres so don't know if they did any good.”

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Posted 2 years ago

Hello, Thanks for your honest review - we believe you are correct, as the algae blocks purify 800L per packet, as stated on the product information, so they may not have had a huge effect on your 23,000L dam. Products recommended for this size would be the 3.78L bottles of Clear for Ponds or Clean for Ponds by Aquatec. The product description for these products is available online and states that each pump suits 2000L of water, so around 12 pumps could do your dam. The bottle would clear 300,000L worth of water. Please don't hesistate to get in touch with our Customer Success Team if you have any future questions about products. - Aqua Gardening

Posted 2 years ago

Aqua Gardening is rated 4.7 based on 1,974 reviews