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Aqua Gardening Reviews

4.7 Rating 1,974 Reviews

93 %

of reviewers recommend Aqua Gardening

Company Reviews

Product Reviews

4.7

Based on 1,974 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

07 3354 1588

Email:

grow@aquagardening.com.au

Location:

Unit 3/4 Billabong Street,
Stafford
Queensland
4053

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Aqua Gardening 5 star review on 1st February 2024

Aqua Gardening 5 star review on 20th December 2023

Aqua Gardening 5 star review on 18th September 2023

Aqua Gardening 5 star review on 11th September 2023

Aqua Gardening 5 star review on 11th September 2023

Aqua Gardening 5 star review on 11th September 2023

Aqua Gardening 5 star review on 29th July 2023

309

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“At first when I put it in the pond, it was fantastic! Then the outside of the filter clogged up and the fountain stopped. This happened every half an hour until I could get in the pond to clean the blossoms etc that were falling in there. Then After cleaning the outside of the filter again I turned on the power and it blew off the top. So back in I went and put some plumbing tape around the bottom of the screw-in bit and it worked perfectly until 2 days later and the top blew off again. More plumbing tape but not a good result. I would not recommend this fountain.”

Posted 2 years ago

Hi Carolyn, Thank you for leaving this review. Your experience is definitely not typical of any Oase products. Would you like to email us at support@aquagardening.com.au and our knowledgeable team can help troubleshoot with you? This is one of our staple products and we have hundreds of customers who have successfully used this product, so it might just be a small tweak needed to see the results you are after. Touch base with our team and they can help find the issue and troubleshoot so you can get your garden flourishing again!

Posted 2 years ago

“Probably a good shop but I ordered two fans that once received are absolutely useless”

Posted 2 years ago

G'day, We appreciate you leaving this review. We are sorry to hear that the product did not work for you, would you like to give the store a call on 07 3354 1588 or email us at support@aquagardening.com.au and our knowledgeable team can help troubleshoot with you. We appreciate all our community members who take the time to give us feedback - good or bad, it gives us a chance to improve our services and without it, we cannot grow!

Posted 2 years ago

“my nearly dead tree just has few tiny leaves, not much so i cant really give a good star.”

Posted 2 years ago

Hi, We are sorry to hear that the product did not work for you, would you like to give the store a call on 07 3354 1588 or email us at support@aquagardening.com.au and our knowledgeable team can help troubleshoot with you? Dr Greenthumbs is locally owned and typically the products are of the highest quality and plenty of support is available. This is one of our staple products and we have many customers who have successfully used this product, so it might just be a small tweak needed to see the results you are after. Touch base with our team and they can help find the issue and troubleshoot so you can get your garden flourishing again!

Posted 2 years ago

“Website was easy to use and service was good.”

Posted 2 years ago

G'day Colin, Thank you for leaving this review! We pride ourselves on providing premium quality service on, and off, the website. We are glad you found this to be the case. We appreciate all our community members who take the time to give us feedback - good or bad, it gives us a chance to improve our services and without it, we cannot grow!

Posted 2 years ago

“it is good to have a local outlet though retail shop front and company structure I beleive lacks in human contact..ultimately making transaction just that a transaction devoid of any organic experience.”

Posted 2 years ago

Thank-you for your honest feedback, David. We do understand that the new format and store set-up is not for everyone. In regards to human contact, our set-up allows for staff to help customers more readily, rather than focusing on refilling stock levels. If you ever have anything you are wanting to ask, or just want to have a talk, feel free to grab a coffee in store and chat over a drink when a staff member is free, we are always happy to do so. - Aqua Gardening.

Posted 2 years ago

“Ordered a small heat mat. It was delivered within 2weeks of purchasing. It did come folded up and It doesn't produce much warmth ( not sure if internals got damaged ) overall relatively happy with the product just didn't think it was good to be folded”

Posted 2 years ago

Hello, Thanks for your honest feedback - we do appreciate it, as it lets us know areas to improve. The heat mats provide about 5-10C above ambient temperature, which can be a small variation to distinguish, but if you do believe it is a little less than this, please don't hesitate to contact us at support@aquagardening.com.au with your order number. We will definitely take the advice of folding the mat on board and pass it to the warehouse team. Happy gardening in the meantime. - Aqua Gardening

Posted 2 years ago

“Aqua Gardening itself was fairly helpful but not knowledgeable about their products and products took quite a time to be delivered. On needing to return the product due to it not working as stated, I had to ring twice to get the return slip emailed to me.”

Posted 2 years ago

Hello Zemke Family Deepest apologies that you received a faulty item. The Neem Oil supplied on most other occasions, and in our experience does work as described. Unfortunately, with your requirements, and through troubleshooting we could not make it work for you. We do our best to ensure we are only stocking quality products, but the occasional fault can happen. Thank you for your patience and understanding throughout and for providing us an opportunity to help you. Thank you for providing this feedback, we appreciate all our community members who take time to give us feedback - good or bad, it gives us a chance to improve our services and without it, we cannot grow! If you want to continue the conversation and provide us more feedback please send us an email to feedback@aquagardening.com.au.

Posted 2 years ago

“When my order arrived the lid was loose and one third of the contents was in the plastic wrapping. Don’t know if it was your fault or the shipping company. Also I am still waiting for the rest of my order. Could you give me some idea how Long it will be. Thanks”

Posted 2 years ago

Hey William We are sorry to hear your order arrived damaged, we do our utmost to ensure they are packed with care but unfortunately when we dispatch to the freight provider we can no longer control the care of the package. Please send some photos of the damaged package through to our email at support@aquagardening.com.au so we can follow up and find a suitable solution for you. It looks like all of your packages should have been delivered. Our team will be in touch via email with further instructions on how to get this resolved.

Posted 2 years ago

“I find the website difficult to navigate”

Posted 3 years ago

“Delivery was quick”

Posted 3 years ago

“What I really wanted was a ready to go system. Instead so had to put one together and am still in throws of getting it working. It would be far better to buy a kit than the company expecting I already knew what would be needed. Josh helped me out but I’ve since learned a lot of things like an adjustable flow valve and adjustable slope that would make a kit and instructions a useful thing.”

Posted 3 years ago

“Shipping costs were ridiculous. It cost me as much to get something from America as it did from Aqua from Sydney to Melbourne! Won’t be using Aqua again the shipping makes it cost prohibitive.”

Posted 3 years ago

Hi Emily, I'm sorry you were surprised with the shipping costs, but this is always a cost we show you upfront before the purchase is made. In particular, for your bulky and heavy order, we need to charge shipping accordingly as it is expensive for us too! Your order of almost 25kg was sent from Brisbane to Melbourne, and the costs are high, however much cheaper than from the US to Australia for a 25kg product, I hope you agree? Happy gardening, we're sure you will do well with the products you purchased, Chris

Posted 3 years ago

“Help was available at the front door upon arrival. A new thing. In offering the help it was evident that the person offering the help wanted to be right. Not necessary to have this approach as said person was knowledgeable and helpful in the end. Overall an okay experience.”

Posted 3 years ago

Hey Keith, Apologies if the team member came across that way to you. We pride ourselves on being able to provide knowledge to our community but we want to make sure it is done in a manner that makes both parties feel comfortable and not having an opinion pushed at them. We will ensure to pass this back to the team, if you are able to provide us more feedback and details about your experience please send us an email to feedback@aquagardening.com.au and we can continue the conversation there, so we can investigate further to ensure we are mitigating any future communication issues. Thank you for providing this feedback, we appreciate all our community members who take time to give us feedback - good or bad, it gives us a chance to improve our services and without it we cannot grow! Kind Regards, Ash - Aqua Gardening

Posted 3 years ago

“Not a fan of the new structure of your business. You do need to see and touch thing some times. Better service with the way the shop was set up pre COVID days”

Posted 3 years ago

Hey Matt, We understand that this concept is not for everyone but we wanted to place the focus on customer success, expand our warehouse so we can keep more stock on hand so our community don't have to wait as often, while keeping pricing competitive and stable. Now we can spend more time with each of our customers who want to chat through any gardening project troubleshooting or future dreams in-store, we even have the new coffee machine so you can have a coffee with the team! For the people that know what they’re after, the ordering can be done from the comfort of home so it's just a case of popping down at a time that suits, walking to the counter with your click & collect number to be handed over to you in a jiffy. We know the Show Room concept isn’t suited for all and many prefer a tactile experience and to browse shelves, but this change allows us to hold a lot more stock so we can hold a broader range of products and larger quantities so there are less delays and chance things will be out of stock for our community. All our products are available to see online and you can always ask for more information if you think the product page is lacking anything as this is somethign we are continuing to work on. Thank you for providing this feedback, we appreciate all our community members who take time to give us feedback - good or bad, it gives us a chance to improve our services and without it we cannot grow! If you want to continue the conversation and provide us more feedback please send us an email to feedback@aquagardening.com.au and we can continue the conversation there. Kind Regards, Ash - Aqua Gardening

Posted 3 years ago

“The online perches not very efficient.”

Posted 3 years ago

Hey Jason, We are sorry to hear your latest purchase online with us was not efficient. Thank you for providing this feedback, we appreciate all our community members who take time to give us feedback - good or bad, it gives us a chance to improve our services and without it we cannot grow! Can you please send us an email to feedback@aquagardening.com.au with some information about what your found inefficient or had difficulties with? It is one of our upmost priorities to have an well functioning website for our community and this is a project we are constantly working on and tweaking to improve our customers experience. If you have any details about where you think we can improve please email us and we can continue the conversation there and make sure we have all the feedback necessary to move forward with improving. Kind Regards, Ash - Aqua Gardening

Posted 3 years ago

“Used to get lots of advice before acqua went online only, I enjoyed the browsing. Now,I have neither available 1 on 1 and would change suppliers...if one was close enough, on second thoughts,I’m happy to travel. I feel Acqua have just suited themselves”

Posted 3 years ago

Hey Francis, Sorry to hear that this is how you feel this way, our new concept intentions are to place the focus on our customers' success, expand our warehouse so we can keep more stock on hand so our community don't have to wait as often, while keeping pricing competitive and stable. This was all so we can spend more time with each of our customers who want to chat through any gardening project troubleshooting or future dreams in-store, we even have the new coffee machine so you can have a coffee with the team! We understand the Show Room concept isn’t for everyone as many like to browse shelves, but this change allows us to hold a lot more stock so we can hold a larger range of products and larger quantities so there are less delays and chance things will be out of stock for our community. All our products are available to see online and you can always ask for more information if you think the product page is lacking anything as this is something we are continuously improving and expanding. Our Customer Success Team has expanded to have more people available to answer questions, give advice and troubleshoot with our community via email for all who can’t make it instore. We completely renovated our Show Room to give us space to sit down and talk to customers who want advice on their projects. Soon we will be offering a service to book time in with our team so you can be sure you will get that one-on-one chance with our team to get the advice you are after at a time that suits without being interrupted if the store gets busy. As we know sometimes it can be hard if there is a rush of customers when you are instore and the team have to balance this. The online side of things is for all our customers who know what they are after, can shop from the comfort of their home and get orders freighted or come instore and collect for a faster transaction, we are always here to give advice via email, phone or instore and we hope you can give the new concept a chance. Thank you for providing this feedback, we appreciate all our community members who take time to give us feedback - good or bad, it gives us a chance to improve our services and without it we cannot grow! If you want to continue the conversation and provide us more feedback please send us an email to feedback@aquagardening.com.au otherwise use our contact us form if you want to start a conversation with our sales team for advice. Kind Regards, Ash - Aqua Gardening

Posted 3 years ago

“It's too early to really know yet”

Posted 3 years ago

“Good range, reasonable price. Their IPM product doesn’t work.”

Posted 3 years ago

“I have purchased online, over the phone, and in person from Aqua Gardening for a couple of years now, and up to my last purchase was very happy with the service I received. My last purchase was in person, driving up from northern NSW to pick up some heavy goods, as well as to take a closer look at one of the other products I intended to buy. Now with Covid-19, service seems to have taken a dive and I found the experience less than satisfactory, and include a couple of the reasons below... 1. When I asked the sales person if I could view one of the products prior to purchase, I was told that no viewing was allowed, and that I would have to rely on the photos on their web site. 2. I could not "buy" the products from the sales person at the counter, rather I was asked to purchase the order on the internet, either using my own smart phone, or one of the computers provided in the show room. Unfortunately, this ordering process took perhaps 40 minutes (where it should have taken 5 minutes), as the internet connection at the premises was unstable and the provided computers could not perform the task while I was there, and the online ordering software did not know how to reconcile an "in person pick-up" when I ended up using my own phone to place the order. Throughout this time, a salesperson was present, and unable to sort out the ordering issues in the system. He was also not particularly apologetic about the delays, and I felt some element of blame in his approach to me. Come on Aqua Gardening, I know you can do better than this. Peter.”

Posted 3 years ago

Hey Peter, We understand that this concept is not for everyone but we wanted to place the focus on customer success, expand our warehouse so we can keep more stock on hand so our community don't have to wait as often, while keeping pricing competitive and stable. Now we can spend more time with each of our customers who want to chat through any gardening project troubleshooting or future dreams in-store, we even have the new coffee machine so you can have a coffee with the team! We are sorry that your experience was delayed due to technical issues, unfortunately sometimes internet issues and drop outs happens, and we are working strongly on solutions for this to ensure fast transactions instore. With the new concept the idea is that you can come instore when you need to troubleshoot project issues or ask questions about if or which products will work for them. For the people that know what they’re after, the ordering can be done from the comfort of home so it's just a case of popping down at a time that suits, walking to the counter with your click & collect number to be handed over to you in a jiffy. Again, I apologise for the issues that caused your experience to be so delayed and that you didn’t receive the appropriate service and communication from the team member. I will flag this with the team to ensure more initiative and understanding is shown in the communication and their approach with customers in the future. We had teething issues with the launch of the new concept but we hope we can show you in your next experience we are ironing out the kinks and are striving for the best! If you have any other feedback we would love to hear where you think we could improve. Send us an email at support@aquagardening.com.au and we can continue the conversation there. We appreciate all our community members who take time to give us feedback - good or bad, it gives us a chance to improve our services and without it we cannot grow!

Posted 3 years ago

“You don’t buy on line the fist way be cause as I did”

Posted 3 years ago

Hey Robert, Please send us an email with your experience to us at support@aquagardening.com.au we would love to hear feedback on how you think we can improve our services. Kind Regards, Ash - Aqua Gardening

Posted 3 years ago

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Aqua Gardening is rated 4.7 based on 1,974 reviews