Aqua Gardening Reviews

Name: Aqua Gardening
Address: Unit 3/4 Billabong Street, Stafford, Queensland
Rating: 4.72

4.7 Rating 1,974 Reviews

93 %

of reviewers recommend Aqua Gardening

4.7

Based on 1,974 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

07 3354 1588

Email:

grow@aquagardening.com.au

Location:

Unit 3/4 Billabong Street,
Stafford
Queensland
4053

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Aqua Gardening 5 star review on 1st February 2024

Aqua Gardening 5 star review on 29th July 2023

Anonymous

309

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The packets arrived undamaged & in a timely manner. Thank you”

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Posted 2 years ago

“Works well. Thanks”

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Posted 2 years ago

“Very helpful staff with a good range of products at competitive prices.”

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Posted 2 years ago

“Order delivered without a hitch. Good communication A++”

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Posted 2 years ago

Thanks for your positive review! Let us know if we can improve on anything! - Kind regards, Aqua Gardening

Posted 2 years ago

“Easy to navigate, prompt with the delivery”

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Posted 2 years ago

“Good service and range of products.”

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Posted 2 years ago

Hi Clinton, Thank you for sharing this great review! We strive to have the best range and are pleased that you enjoyed your experience. We appreciate all our community members who take the time to give us feedback - good or bad, it gives us a chance to improve our services and without it, we cannot grow!

Posted 2 years ago

“Punctual and efficient”

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Posted 2 years ago

“Do not like your Web page to order goods.”

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Posted 2 years ago

Hey Edward, It is currently a high-priority project of ours to make our website more functional and easier to navigate for our community so hopefully, you notice in the coming months these changes in action. If you have any specific feedback on what you did/didn't enjoy or found clunky please pass it through to feedback@aquagardening.com.au. We have changed from our previous more traditional shop front to a ShowRoom as we wanted to place the focus on customer success, to be able to expand our warehouse so we can keep more stock on hand for our community so they don't have to wait as often or as long for stock while keeping pricing competitive and stable. This allows us to spend more time with each of our customers who want to chat through any gardening project troubleshooting or future dreams in-store, we even have the new coffee machine so you can have a coffee with the team! We do have a few systems on display but understand some people prefer a more tactile experience before they buy. All our products are available to see online and you can always ask for more information if you think the product page is lacking anything. Thank you for providing this feedback, we appreciate all our community members who take time to give us feedback - good or bad, it gives us a chance to improve our services and without it, we cannot grow! If you want to continue the conversation and provide us with more feedback please send us an email to feedback@aquagardening.com.au.

Posted 2 years ago

“Was a bit slow coming but with the floods it's all good ,good product”

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Posted 2 years ago

“Very happy with the prompt picking/packing of orders for delivery”

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Posted 2 years ago

G'day Elliot, Thanks for sharing this great review. We are pleased your order arrived swiftly and safely. We appreciate all our community members who take the time to give us feedback - good or bad, it gives us a chance to improve our services and without it, we cannot grow!

Posted 2 years ago

“I enjoy the amount of different types of garden equipment and types of growing vegetables and fish systems. My order issued promptly and efficiently . Daryl..”

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Posted 2 years ago

Hello Daryl, thanks for your review. If there is anything further we can help you with or suggestions to improve, please let us know, we appreciate all feedback. - Aqua Gardening

Posted 2 years ago

“Fast service, the guy didn't have much knowledge on mites but helped me find what I needed at a decent price.”

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Posted 2 years ago

G'day Steven, Thank you for sharing this review with our community! We are pleased to be able to share our knowledge with the community but there is always more to learn! We appreciate you coming in to chat nonetheless. We appreciate all our community members who take the time to give us feedback - good or bad, it gives us a chance to improve our services and without it, we cannot grow!

Posted 2 years ago

“A pleasure to deal with.Never had any issues or dramas.”

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Posted 2 years ago

Glad to hear, thanks for the feedback! Let us know if there is anything we can help with in the future. - Aqua Gardening

Posted 2 years ago

“Well priced, staff are friendly and fairly knowledgeable on the subject of hydroponics.”

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Posted 2 years ago

Glad to hear, thanks for the feedback! Let us know if there is anything we can help with in the future. - Aqua Gardening

Posted 2 years ago

“good at what they do”

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Posted 2 years ago

Thanks for the kind words, always happy to help - Aqua Gardening

Posted 2 years ago

“G'day,A 4 star rating is allowing for more improvement but it seems that it will come along. A good new type gardening shop.Good ideas as it grows.TY.”

Helpful Report

Posted 2 years ago

Hello, we appreciate that honesty and we are always trying to find ways to improve for our customers. If you have anything specific, please let us know and we will be able to pass it on to the relevant team. - Kind regards, Aqua Gardening

Posted 2 years ago

“i am happy with how easy it is to shop on your online but not very happy with cost of delivery.”

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Posted 2 years ago

Hello, thanks for the feedback, good and bad. We try to use a range of couriers to be able to provide the cheapest shipping option for customers. We have a limited free shipping offer for eligible orders over $100, but if you do have issues in the future, please don't hesitate to reach out to support@aquagardening.com.au and see if they can create a custom shipping quote for you. - Kind regards, Aqua Gardening

Posted 2 years ago

“Good store with a complete range. Prices are a bit more on the expensive side compared to other places”

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Posted 2 years ago

Hello, thanks for your feedback, we appreciate the honesty. For future reference, if you find a cheaper price at a Queensland or Australian retailer that are also in stock, bring it into the store and we would be happy to match it for you. Happy gardening - Aqua Gardening

Posted 2 years ago

“Good service with regular updates on sourcing hold up. Delivered on time as per this . Being interstate did not create any delivery issues.”

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Posted 2 years ago

G'day Peter, Thank you for sharing this great review with our community! We strive to provide the best Customer Service possible and are pleased to know you've had a positive experience. We appreciate all our community members who take the time to give us feedback - good or bad, it gives us a chance to improve our services and without it, we cannot grow!

Posted 2 years ago

“They understood what I was trying to do. Provided some ideas. I purchased something that was not compatible, due to my ignorance with wattages, but they were very accommodating in replacing with the right product.”

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Posted 2 years ago

Hey, Thank you for sharing this review with our community! We're glad that we were able to help you findjust the right product, and that you've had a positive experience with us. We appreciate all our community members who take the time to give us feedback - good or bad, it gives us a chance to improve our services and without it, we cannot grow!

Posted 2 years ago

Aqua Gardening is rated 4.7 based on 1,974 reviews