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Archers Sleepcentre Reviews

2.1 Rating 108 Reviews
25 %
of reviewers recommend Archers Sleepcentre
Company Reviews Questions Metrics Info
2.1
Based on 108 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 63%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Read Archers Sleepcentre Reviews

About Archers Sleepcentre:

Archers Sleepcentre is a value led bed retailer selling beds and mattresses in high volumes throughout the UK.
With 10 bed superstores from Ayr to Edinburgh, a premier five star stockist of Silentnight and Sealy (the leading internet bed brands), unrivalled access to the best drop shipping suppliers in the UK gives us the edge over our internet competitors.

Visit Website

Phone:

0845 463 8173

Email:

headoffice@archerssleepcentre.co.uk

Location:

39 Colquhoun Avenue
Glasgow
G52 4BN

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Archers Sleepcentre 1 star review on 19th October 2020
Chris
Anonymous
Anonymous  // 01/01/2019
Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Smiler Of Leeds
Verified Buyer
“Ordered a bed frame, mattress & mattress cover from archers on mon 17/9 to be delivered wed 19/9 before 1pm .they were all delivered on time in fact well before 1pm . A special mention for Stuart who took our order really nice guy ,very efficient.alltogether PERFECT”
Helpful Report
Posted 7 years ago
Andy Wilson
Verified Reviewer
“Great service! Ordered an ottoman frame and Imperial Wardrobe. Was promised 6-8 week delivery; store called me just over 6 week mark to arrange delivery. When I could not do the first one - no problem, they offered me a thursday and this was fine. Delivery company were great and took all pieces direct to bedroom. Would not hesitate to recommend this company.”
Helpful Report
Posted 8 years ago
Colin
Unverified Reviewer
“I bought furniture and a mattress from the Archers in Glasgow and it could not have been sweeter. Great advice, I love the stuff - especially the mattress - and it arrived within a week. Good show.”
Helpful Report
Posted 8 years ago
Michelle
Unverified Reviewer
“Mattress ordered tues and delivered today, was given a delivery time slot the night before and delivered within that time, thanks”
Helpful Report
Posted 9 years ago
Anonymous
Unverified Reviewer
“I ordered a divan bed from Archers but when it was delivered the bed was unsatisfactory. I immediately contacted customer service who arranged a prompt collection. I requested a refund which I received in full also quite quickly and without any hassle whatsoever. For that reason, although I did not end up buying a bed, customer service was fine”
Helpful Report
Posted 2 years ago
Sookta Phatwan
Unverified Reviewer
“Slight issue with delivery firm but boys in the office were very nice. Can't fault Archers but courier service needs improving.”
Helpful Report
Posted 4 years ago
S Finch
Unverified Reviewer
“Excellent quality good service would recommend”
Helpful Report
Posted 9 years ago
Anonymous
Unverified Reviewer
“Visited the store in Uddingston December 2023. Spent quite a fair amount of money on a wardrobe, chest of drawers and two bed side cabinets. The staff and service in store was 5*! 5 weeks or so later (which is correct time scale as coming from Germany) my furniture arrived - only to notice my large chest of drawers were damaged ! Called the store again the woman on the other end was very helpful and apologetic and confirmed a new set of drawers were ordered. Another 5/6 weeks later delivery guys brought the new drawers and took the old ones away - in a heck of a rush as the ‘grand national’ was beginning soon !! The second set of drawers again , damaged - albeit not as bad - I certainly wasnt waiting another 5/6 weeks as this has been going on since December 2023! I fixed the (£600) drawers myself this time! Not to miss the fact the wood absolutely stinks !!! Wish I just went for the original IKEA drawers instead of spending so much with Archers!”
Helpful Report
Posted 3 days ago
Han
Unverified Reviewer
“Totally lies, product is not as should be on tin I have ordered firm orthopidic single bed wrong description on product it is medium to soft not happy I am lumbered with this now refusing to take back, please read your terms and conditions cooling period for trials before perchase”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“I ordered two new mattresses for our Superking sized beds in Feb 2017 by October 2018 we had three replacent mattresses for the bed due to a collapse of the box springs around the area where bottoms would be when lying on the mattress. We have sent pictures of the condition of the third mattresses to Archers. The items are in the same condition as the previous two items but Archers say the warranty period is over and they intend doing nothing. We are now in the process of buying an alternative product from a local dealer. Howev. Er 4 new mattresses in 4 years must be a world record.”
Helpful Report
Posted 2 years ago
Andy Copsey
Unverified Reviewer
“WE bought some chests of drawers from Archers after spending a lot of time trying to find something the right size and look. The company seemed OK and we picked ready assembled (as we thought) better quality furniture. (ASC Hampton 3 Drawer Low Chest of Drawers ) When it turned up we realised that the drawers were very small. That prompted us to check the measurements against the online spec and they were a few cm smaller in every direction than the website stated. To make matters even worse the drawers are tiny compared to the front and the space available - very stupid design in my opinion. The quality is superficially only just OK and they look OK from accross the room. I bought rather than making our own this time and am regretting it. I tried contacting archers to complain that they are were not as per spec but heard nothing. We have given up the struggle and kept them but I will probably remake the drawer carcases as they are just to small to be useful. Should have doen it myslelf in the first place or gone somewhere we could measure the item rather than trusting a website. A very disappointing purchase and we would not go back.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“I ordered bed and took a days holiday as I live on my own and no one else to take in. Delivery was due between 8 am and 6 pm. By 7pm i guessed by new bed was a pipe dream. I will have to call them tomorrow . Communication very poor and a waste of a days holiday. Would not use again”
Helpful Report
Posted 6 years ago
Roger
Unverified Reviewer
“Let down significantly by delivery, which seems to be a common problem. Lack of apology, no follow up calls or email from company indicating a lack of concern and care for the customer. For us , running our own business, reliability is a key reason for using one company over another. Sorry Archers, you could have turned this around by being more efficient and just caring a bit more so we will not be using you again.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Euro King divan bed and headboard order. Ordered the divan base and headboard easily enough on the Archers website, arranged the delivery, and a couple of weeks later the divan base arrived (damaged, a rip on the top). No headboard. Archers chased that up and a week or so later a headboard duly arrived, but it was a UK King sized headboard, so didn’t fit the Euro King base. A second headboard was arranged, and a couple of weeks later that arrived. Another UK King. A third headboard was arranged, which took longer, as I had to take photos of the first two to prove that I was being sent the wrong ones (surely someone must have known what they were shipping out to me). The courier didn’t deliver on the day stated, so another week went by, but then finally after almost two months, and taking 5 days off work to wait in for couriers, I received the correct headboard. In fairness to them Archers were mostly good at responding to e-mails, but as the bed and headboard were sent direct from the manufacturer it just seemed to take a long time for them to find out any information, and they seemed to have no control at all over what was happening. Overall not a great experience. Maybe the manufacturer doesn’t sell many Euro King beds and we were just unlucky, but wouldn’t use again.”
Helpful Report
Posted 6 years ago
Michael Brown
Verified Reviewer
“I ordered a divan bed and mattress and asked for it to be delivered on a certain day and not on a Friday! I am disabled and had made arrangements for someone to come in and put up the new bed for me and they were not available Fridays. So you can guess what happened ! Yes they tried to deliver it on a Friday, with no prior warning whatsoever, and when I refused delivery because my old bed was still up, and taking up all our available room the driver was most ignorant. Not only that but they refused to take the bed upstairs for me ! Also whilst I was signing for the delivery the driver sat outside in the van with his finger on the horn. I telephoned after to complain but they were just not interested so I shall never use them again! As regards to customer service they just don't have any!”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Ordered a fairly expensive divan bed and waited in all day for X delivery as they couldn't state a time slot (which a lot of companies do). Wrong divan bases and totally wrong mattress delivered - nothing matched and not what was ordered. Delivery man refused to take away as he was "just the delivery man". To be fair Sara at Archers was very apologetic and offered an exchange in a few days but this was no good to me as needed the bed then. Not really very impressed by overall service from ordering to delivery as not kept informed unless I called myself.”
Helpful Report
Posted 10 years ago
Bernadette Broxton
Unverified Reviewer
“Ordered a £900 bed but only the mattress arrived. I had the day off work for this delivery but nobody could give me any answers. When I rang customer services I spoke to Julian who said the base & headboard were in some warehouse but didnt know where. He also said he would have to speak to his supervisor. I politely told him I was giving him an hour to come up with some answers. He replied by saying he'd do his best. Absolutely disgraceful service after paying such a lot of money for this bed. I must also point out that once the mattress was delivered they didn't want to know then. Just be aware,their delivery system is rubbish. They don't seem to know what their doing.”
Helpful Report
Posted 2 weeks ago
Anonymous
Unverified Reviewer
“We chose Archers based on reviews, so clearly they get it right sometimes. This review, however, highlights how appealing they are when it goes wrong. In a nutshell, they failed to deliver our goods on four separate occasions, each time with a different excuse or guarantee, often contradicting themselves with other information supplied. We ordered our bed based on it being in stock, with a named day delivery, but it wasn’t in stock, and after a week we had to insist on a refund and go elsewhere. We have been sleeping on an inflatable since our mattress was removed last Friday, and we have now had to order from elsewhere. We booked 2 days off work for deliveries that didn’t arrive and we cancelled a class we paid £180 for another failed delivery. We have now ordered from Simba who will deliver on Monday, meaning we will have been on the inflatable for 10 nights. If you need a bed quickly, or if you have a disability, as I do, I would strongly recommend you shop elsewhere.”
Helpful Report
Posted 4 weeks ago
Anonymous
Unverified Reviewer
“Staff in the store were polite and professional, but obviously don't disclose the 'fine print' (re. the terms and conditions of mattress exchange) and you only discover this once you've paid for your goods. I have had chronic pain and back issues for over 30 years and saved up to buy what I thought was a good quality mattress. I did invest in the 'buy our mattress protector' (which is a plastic sheet base that 'rustles' when you lie on it, and is not breathable), and was therefore able to return my first mattress which caused an increase in my pain (and resulted in extra costly back treatments). Thankfully they lessened the 45 day trial time. However, this replacement mattress arrived and the dimensions are larger than king size and it doesn't fit in my bedframe (I did mention this to the delivery men who said they didn't have anything to do with it as they're contractors). In addition to that, the overwhelming smell of turpentine hit me as soon as I entered my bedroom - I did phone Archers who said to air it out for a few hours. Two days later, the whole house stinks of turps / gasoline and I have had all my windows open for the past 2 days (freezing I may add!). The surface of the mattress has a feeling of a greasy substance (I was told this was fire retardant). I have woken with a swollen face, red eyes, and my skin is breaking out. It looks like a 'second' mattress...the mattress label has been haphazardly sewn on at a jaunty angle, the surface layer is skewed, and it's got bumps in it, as well as being 6cm wider than a king size bed. I will have no come-back from this one, so it will be being sent to landfill at a waste of almost £1300. I am left wondering if this second mattress was a defective return from someone else or just a wobbly 'seconds' that they needed to get rid of. Perhaps the 'name brand' mattresses are better quality, but both mattresses I purchased from Archers were their own brand, so I would stay well clear of them if you're thinking of making a purchase.”
Helpful Report
Posted 3 months ago
Mrs Linda Kemp
Unverified Reviewer
“Being a pensioner with physical disabilities I was searching on line for a firm mattress that wasn't going to break the bank, stupid of me really but I thought I'd found a decent enough company, I ordered a firm mattress that came in a box, having no idea what I was supposed to be doing with it I lay it on my bed and waited, I expected it to get deeper but it didn't.. It's about 5 inches deep and no way is it firm, I can feel the bed slats through the mattress, I've slept on it for 4 nights now and today I decided to go for a more expensive mattress so I got in touch with Archer's and was told that because I didn't buy a £70 mattress protector with the mattress they can't do anything about it, I explained that I have my own mattress protectors, I have 2 and I use them everyday so there's no stains on the mattress. From what I can gather though is that if I did buy their mattress protector they'd sent me the plastic wrapping to roll the mattress back up and a box to send it back at my cost of another £70 so that they can resend it to someone else at the same price, obviously the next buyer thinks it's brand new, what a complete rip off this company is.. So I'm now stuck with a mattress that's useless for me, still owing for it on my credit card and needing to buy a new mattress but it won't be from Archer's, I'd rather go to a reputable company that does what it says on the tin, never again will I be ripped off by this nasty company and it's customer services which are so very uncaring.”
Helpful Report
Posted 3 months ago
Archers Sleepcentre is rated 2.1 based on 108 reviews
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