“I have had 3 cars off this lot nothing but headaches reason to why I got one again I was offered more money exchanging the last car Into this one i have now, straight away first day problem goes into have a look at it service yet again mess everything up break something and then notice something else not working, then something else wasn't right, then I notice scratches all over the side of my car. Disgraceful service, its like they love creating headache for themselves and trauma to customers. They dont value you anymore where just money tree for them.”
“Avoid at all costs. I’ve been sold a car which is not fit for purpose. It’s now just after a year of buying it and the faults have been ongoing a few which have left myself, passengers and the public at risk of a serious accident or worse. It is not only shocking but extremely concerning that a so called reputable company is putting profit/sales targets over and above the safety of its consumers.”
“Arnold Clark Vauxhall Hamilton Road. Missold and had vital information withheld. Car wasn't serviced correctly at the dealer resulting in the 10 year Warranty on wet belt on our Corsa 2021 being void.
If looking to buy a car at moment check it doesnt have a wet belt in engine. Google it, it is a scandal and ticking timebomb waiting to happen.
Tried to use of legal rights to reject car via branch and refused. Tried to raise complaint via customer services, dismissed
Never had such a horrendous customer experience before.
Would give 0 stars if i could.
Awful company
(Ps had some nice staff from other branches within Arnold Clark try help and give us advice, which we appreciate. )”
“Trying to obtain a diagnostic report on my car having paid £156 for the report is proving difficult.
I need it to get my car’s oil leak repaired at my local garage rather than pay Arnold Clark’s exorbitant prices.
The car is apparently out of 3 year warranty although I was informed on the phone that it was in warranty and so went ahead with the diagnostic.
They are delaying matters by insisting it’s a data report or some such. just a delaying tactic I fear! The car has done less than 2500 miles!”
“Bought a Jaecoo 7 on PCP. I was misled during the sales process and received confusing, contradictory information about my finance agreement. It resulted in me paying way above the amount agreed for the car. Despite the misleading sale being acknowledged by the branch manager in writing, the company dismissed my formal complaint entirely.
The car is riddled with faults and not fit for purpose (the second half of my complaint) which they didn’t acknowledge or address in the final letter. After raising it with them, they stated it “was reviewed” and dismissed. Not once did they discuss the faults with me, bring the car in to view or service/check it.
They offered a refund for one item, in writing, but when I responded (within three days to accept the refund) they backtracked and refused to honour it. The whole process has been frustrating, extremely unprofessional, and incredibly poorly handled. Would not recommend, avoid at all costs.
Linwood paisley Jaecoo branch and AC customer service.”
“Who do you complain to about the complaints department? Extremely unprofessional women called me. Instead of dealing with the issue, she was looking to fight her corner. Training is required. Probably the worse customer service I have received. I had to end the call as couldn't listen to someone so ........unapologetic and rude.”
“Been dealing with arnold clark for 1 year and half due to noise from car been in more than handful of times being totally itnored by customer services , service manager says will get back to you but dosent . Arnold clark just dont want to admit they are in wrong when its already been admitted by them. Quick enough to take money but when it comes to problems dont want to know. Customer service overall shocking”
“Made a complaint on line as per there customer complaint handling process but I have been totally ignored it would seem the don't accept complaints or want to deal with them”
“I found them to be very unprofessonial.I bought a car in March with four problems,
the back lights did not work including the light over the rear window,excessive play on the hand brake and squeaky brakes.I do not believe these car was ever checked over.
All these items could have been repaired before leaving the garage.I think all they do is to change the oil ,valet it and stick it on the forcourt.When I picked the car up they told me all the faults would be repaired under the warranty,some they repaired the others I had to pay for.I emailed the manager where I brought the car from a few times regarding the issues,he did not have the manners to reply to any of them.So I ended up paying £12000 for a car with squeaky brakes,customers services phoned me and told me if it is not a safety issue they are not interested.BUYERS BEWARE.”
“Bought a brand new MG HS PHEV from Arnold Clark Peterhead. It’s has been back 6 times now with problems and has to go back yet again as it’s still not finished after being left for 2 days getting checked and “updated” yet again.
It’s the worst after sales and worst car I have ever had the misfortune to own.
No one told me when buying the car that they did not have the proper facilities to update software or I would never have bought the car.
I will never use Arnold Clark again to purchase a car and would advise anyone to steer well clear of MG and Arnold Clark.
Ps. Car was quite clean when put in but after 2 days lying outside at the garage it was filthy with dust you would have thought it would have been given a quick wash by the valeters before being handed back”
“Really poor customer care/ service when purchasing car.
Up until point of paying a fairly large sum of money for the car I received copious calls, texts, emails and felt obligated to reply promptly.
However during this high level of communication they failed to take the opportunity to tell me personally that they had reduced the valuation in my trade in and also failed to indicate any charge of £620 for road tax.
When challenging this I received no apology from the sales person who added further insult by emailing me calling me the wrong name once car had been paid for (in the copious communication before that he interestingly knew my name)
The poor customer care, not being listened to etc took the enjoyment out of what should have been an exciting purchase.
The situation was resolved by one of Linwood managers and when collecting car at Dundee click & collect the service by Rachel was outstanding.”
“DO NOT BUY A CAR FROM ARNOLD CLARK
they sold me a car with a major fault and trying to get them to repair it, replace or refund my money has been nothing short of a nightmare. AVOID AT ALL COSTS!!!”
“Bought a brand new car on pcp from arnold clark, linwood in January. I reported 2 days after purchase that it was scratch and had a faulty break light. 60 days later and the issues have still not been resolved despite 2 visits to arnold clark service dept, numerous phone calls and emails. Never experienced customer service as pathetic as this. Completely inept!”
“I bought a car from Arnold Clark Stafford on January 30th and 30 minutes into the journey home, thick smoke started pouring from under the bonnet. I was genuinely worried it might catch fire. The AA was called, and when the mechanic arrived, he told me he would be very surprised if Arnold Clark hadn’t known about this fault beforehand. The main cause of the smoke was a major oil leak, which was dripping onto the manifold. He said the car wasn’t safe to drive, so he towed it straight back to Arnold Clark.
Also, I took the morning off work to collect the car, only for it to break down almost immediately. Then, because I was left without a car and couldn’t get another one until my refund was processed, I was stuck and unable to get into work.
Understandably, I requested a full refund, as the car was clearly not roadworthy. Since then, I have had to constantly chase for updates, only to be met with delays, excuses and vague responses. The only explanation I was ever given was that there was a "serious mechanical fault"—no details, nothing. To this day, I still have no idea what the actual fault was. Their customer service was non-existent after they had my money. Before the sale, however, they were calling me at least once a day, sometimes more, desperate to close the deal.
Whenever I called to ask for updates, no one seemed to know what was happening with my car or the refund process. When I asked for the right person to speak to, I was always told someone would call me back with more information—but that never happened.
When I finally managed to speak to the manager, Christina, after explaining my situation to a kind receptionist, her dismissive and unhelpful attitude only made things worse.
To make matters even more frustrating, I put £45 worth of petrol in the car before it broke down. They promised to refund me, yet now, on 10th March—well over a month later—I’ve only been refunded £5, despite providing the photo proof of my receipt as requested. Now, they’re claiming they need the log book to process the rest of the refund. What does the log book have to do with fuel reimbursement? It’s beyond ridiculous. I still have the log book and spare key because I told them I’d send them off once they refunded the money they promised—and now they’re using that as another excuse to delay.
After all this, Luke, the sales rep who handled my sale, started responding to my emails with one-word, all-lowercase messages—completely unprofessional and just another sign of how little they care once they’ve got your money.
Safe to say, I will never buy from Arnold Clark again. Thankfully, I’ve since bought a car elsewhere and the experience was night and day—fantastic service, couldn’t do enough for me. If you’re considering buying from Arnold Clark Stafford, don’t bother. They’ll chase you non-stop before the sale, but the second things go wrong, you’re on your own. Absolute nightmare.”
