“The £99 fully refundable reservation is not refundable the kept it after I didn't want the car after finding out it was a commercial vehicle they said the reservation would pay for transporting the vehicle. Also when going through the papers they stated my part ex car had no locking nut or original manual it did this would have a effect on the price awful place to buy a car.”
“Called in Sunday at 5.25 to buy a car I seen online,told best to call tomorrow as we're closing soon.No problem bought a car from different dealership in Perth.”
“I feel compelled to share my harrowing experience with this platform in order to prevent others from falling victim to their deceitful practices. Their security measures are severely lacking and I speak from personal experience. I trusted them with my money, only to have it stolen by them. The sheer incompetence and negligence of this company in safeguarding their clients' funds is outrageous.
The customer support is practically non-existent as my attempts to reach out for assistance are met with long wait times, unhelpful responses, or no response at all.
In the nick of time TheresachinRecovery INC got involved and made them give me my financial retribution. You can contact them too if you're experiencing similar case Email them : t h e r e s a c h i n 1 2 1 2 @ g m a i l . c o m
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“Got a price for my immaculate Grandland x. £9644. Took it to a portocabin where they were based. The guy looked all round the car,drove it photographed my car then photocopied my driving licence, log book and proof of address before rudely conversing on his lap top with his manager some 40 minutes later to offer £350 less than the price given.No reason given for the price drop. Avoid these lot at all costs,trade your car in at a proper garage, not Arnols Clark.”
“Please stay clear. I purchased my seat Ateca 4 months ago and low and behold it now has issues which I now think the sales team knew about. I contacted the autocare warranty team to organise getting the car looked at and was told it would take 3 weeks just to get it checked. I then contacted the salesperson that sold the car to me who surprisingly enough wasn't in on that day so I requested a call back by a manager and I am still waiting on that call 3 weeks later. I have sent numerous emails to customer services asking to be contacted and yet again no one has the decency to do so and i am the 1 doing all the chasing. This car was purchased as it suited our needs as we have a son with disabilities but that doesnt seem to matter to this croud. I am now near a month without a car not even entitled to a courtesy car and I am now left trying to get my disabled son to and from his appointments via taxi etc which again is more money. I have worked in retail for 29 years serving customers every day and I have never experienced customer service like it. Please stay clear.”
“Big name big scamm
Do not trust them and do all the checks. They handed me a car with all the issues, and they didn't tell me anything; it was more like a scam than a sale. I took the vehicle to their different branches more than ten times to fix the issues. There are still lots of other problems, and they are saying you need to go and pay for them and do it yourself. I'm unhappy with my purchase, and I don't suggest anyone waste your money. I told them about the Toyota health check, and they ignored it!!!”
“Bought Hyundai kona ev from Arnold clark online on 15/12/2023. In april 2024 started gettihg intermittent regen brake warning light. 0n June 26 2024 got permanent regen brake warning light, had hyundai assit tow it to arnold clark hyundai inverness. Told me they were busy and would not look at it until august and to go away, and they would not be issuing a courtesy car. Took it in after 2 months said the abs pump was broken and part would not be avalible untill Dec 2024 again no courtesy car. got call on 23 October 2024 said car fixed.”
“So I seen a car that suits my need, email a question over and get a call to say best thing to do is put down a deposit of £99 to secure the car as I'm working at the weekend.
All good do so then get emails to ask about trade in and usual stuff, agree a delivery day then they send me a presentation video of car badly jacked up, missing a wheel as it was getting refurbished and other trim is missing. Advised all will be good for Monday though !
Monday rolls round and indeed not ready will be Wednesday, so I decided to look around as had a bad feeling. Surprising the home of the best deal guaranteed is not - found a lower mileage better condition and better spec car a few hours away and for £500 less oh and here is the kicker offered me £££'s more in trade in as well as lunch for taking the time to drive there and back.
A company who are stuck in the 80's selling timeshares or double glazing with an attitude that sucks massively - I asked for my deposit back and was told we can't until you give us back the V5 we've taxed the car in your name. So eagerly awaiting the V5 now will never use these gimps again and they are an embarrassment to the term car dealer, no wonder they are losing franchises hand over fist and the sooner they're gone the better their greedy backwards inbred money grabbing thinking has demolished the used car and new car sector.”
“Purchased an 18 plate fiesta in March 24 from the branch in Wolverhampton with 21,000 miles on the clock for £10,500. In September the car started jumping out of 3rd gear. It was on 27,000 miles so took it to my local garage who said this mark fiesta is known for the gearbox going and Ford have changed them now. They told me to go back to Arnold Clark. I emailed the salesman Ryan Liggins to ask very kindly if they would repair the car for me. Ryan who is lovely, spoke to his general manager Steven Lelli and service manager Stuart Edward’s to explain the situation and they wouldn’t even engage in conversation with me. I have now contacted head office and I’m borrowing the £1,854 to get it repaired! We’ve purchased as a family probably a dozen cars from Arnold Clark over the years and this is the first time we’ve had a problem and I’m not impressed with how they’ve handled it. We’ll never buy from them again!”
“False allegations and only one camera working ? You decide
Broxburn branch West Lothian.
Went to above branch to see a Jacqueline Graham Service Adviser regarding broken air vent clip , rather than sending loads of pics , where she stated " It has been snapped off " . I was there roughly 15 to 20 mins then left . Over the next couple of days I had emailed her asking her to clarify what she meant by " snapped off " but never received a reply buy what I did get was an email from Customer Srrvices with a false allegation that when I was there I was " Loud and Aggressive " . I puy in Subject Access Request for cctv footage as there was a camera directly above Jacquelune Graham Service Advisers desk but was I received was a 4 minute clip of which I eas in roughly for 20 to 30 seconds , which had been edited as the camera that did film me was watching the front door but , for whatever reason , it didn't actually film me walking in the front door and it didn't film me parking my car which I parked right outside the door where the camera can see so , according to them , out of all the cameras in and around the whole place only one was working , can only come to that conclusion as they claim that was the only camera that filmed me , and fortunately , for them, the one that would have proved the allegations were lies wasn't " working " , again an assumption as there was only one camera that partly filmed me so come to you own conclusion. They are liars and buried the footage that would have proven their lies or only one camera was kinda working because it didn't film me entering their showroom but did show me inside it . I dont believe for one second that only one camera was working and only one camera filmed me .”
“I attended Arnold Clark Liverpool today for a mot. When I arrived to pay the bill and collect the car key, I was informed by a male staff member he couldn’t help me and I had to wait for the staff member who checked the car in who was away from her desk. I asked after 5 minutes why I couldn’t pay another staff member, I was informed the colleague who checked me in was aware of the cars “journey”. At this point another colleague offered to take my payment. Each year I visit this branch and wonder why!!!”
“Arnold Clark have been diabolical from purchasing a vehicle to trying to get it Mot’d on the service plan I paid extra for. Constant mistakes and having to chase them to get things sorted. Never again!”
“I'm not a happy customer. It started great with my car. But when it came to a warranty claim on my Kia , it took 6 weeks to even just get them to process my claim. A litany of excuses , passed about like a dirty rag , failure to take responsibility, and even openly telling lies , I cannot forgive this appalling dreadful experience. I definitely would not recommend purchasing a car from Arnold Clark, with Hillside road Aberdeen, being particularly atrocious.”
“❌❌ PLEASE STAY CLEAR FROM THIS COMPANY ❌❌ I am one of many customers, who unfortunately has been sold a faulty car by Arnold Clark with so many problems. I faced issues with the car the minute I drove it away from their depot, and told them straight away within my warranty period, they booked me into an Audi garage who advised of a long list of issues such as corroded exhaust pipe, rear silencer corroded, excessive wear lip on discs, suspension issues, wiring issues with the lights and lots more. Since Audi advised of these issues, Arnold Clark have completely ignored me, they have not answered me and we’re not at all willing to help - almost as if they knew they were guilty of selling me a car that wasn’t at all safe to drive in or Road worthy! The car is not at all safe and I cannot use it. I am now still having issues with them not responding and they have been reported to The Financial Ombudsman, Resolver, raised the issue with my Finance Company and the FCA, and I am now taking legal action. This company is absolutely disgusting and I would advise you to steer clear of them!!! I am not the only one who has these issues, please please please research their reviews and others who are in the same position as I would hate anyone to go through the stress I am having to go through with them.”
“Spoken down to, ripped off, arrogant staff and repairs you’re booked in for don’t have the necessary parts so another visit required. Faults not diagnosed multiple times until out of warranty then magically diagnosed with the attached fee of course. Was the diagnostic even run at all? Nothing seemed updated and as I said diagnosed.
Do people fall for this con game?
Will never set foot in another Arnold Clark’s
A waste of time and money for a lacklustre unprofessional service.”
“I was a 3-time customer of Arnold Clark; unfortunately, I will never be one again.
Should you have any major issues following purchase, please beware that their post-sales service is appalling. I lost hours of personal and work time in communication with them and travelling to and from branches, not to mention an undue amount of stress attempting to resolve the situation and in communications with an incompetent workforce.
8 days following purchase, I raised a fault with the vehicle to Arnold Clark. When given the opportunity to find the fault, the Salford branch advised me that the brake discs were pitted and needed replacing, and that this should have been noticed during the pre-sale preparation of the vehicle (a statement which head office have since contradicted).
The brake discs were replaced under the post-purchase warranty; however, they were unable to replicate the fault the vehicle had been booked in for at this time.
The fault recurred and the car was then booked in at the Bolton branch, which was the original purchase site. As I no longer felt safe with the vehicle due to the fault, coupled with what I had been advised regarding the brake discs, I employed my ‘Right to reject’ as per the Consumer Rights Act 2015.
Whilst awaiting confirmation of the fault to proceed with rejection, I asked the branch manager, Dan Edwards to investigate why the car had been sold with the brake discs in bad condition (which I had previously requested of more junior staff) and requested the return of the wiring for the dashcam which I had had installed, Dan assured me he would come back to me on these points. Alas, he did not. I sent a follow-up email confirming my intention to reject and raised these points again. They were subsequently ignored, and Dan then became abrupt and ceased communications.
I then wrote a formal complaint to Arnold Clark’s customer service department. I received a response to only one issue raised, with no actual explanation on this point and no response regarding the rest of my complaint, including the queries relating to the brake discs and wiring.
Following this unsatisfactory response, I requested that my complaint be escalated to a senior manager. Almost a week later, I received a response from a manager, this time responding to multiple points raised, although still missing some. I was advised that my comments regarding the service received from staff would be investigated internally and that I would receive no feedback on this and that this was Arnold Clark’s final response.
Arnold Clark clearly do not care about customer retention or customer satisfaction, if the points raised had been responded to accordingly in the first instance, I may have considered purchasing another car from them in the future, but I certainly will not now.
It is also worth noting that Arnold Clark do not offer any courtesy vehicles suitable for those with limitations due to physical ailments or those with an automatic-only driving licence.
In addition, I would encourage anyone looking to purchase a vehicle from Arnold Clark not to use their ADD500 part exchange promotion and to instead negotiate their part exchange value further. Should there be any reason to reject the vehicle, this value is non-refundable as per the T&Cs. No one expects to have to reject a vehicle; if I had any expectation of this, I would have negotiated myself as I would not have accepted the non-promotional value.
I have now suffered substantial loss due to this experience, losing at least 12 hours of work, paying for the fuel of family and friends and for taxis, the cost of dashcam installation, the cost of changing vehicle insurance and tax for a vehicle I barely used (due to safety concerns and faults being looked into at branch), and the part exchange value, with no way to recoup this.
Overall, I now have an extremely negative view of the Arnold Clark brand and the competence of their customer service department, a loyal customer lost”
