“Not one single member of staff gave me a friendly smile or made me feel welcome or special as a valued customer when I was in their offices paying for services I received .their was about 15 workers in that office .”
“I received my 1st Motability Car from
Arnold Clark Volvo in Inverness on the 7th August 2024(see my previous review and photos)a fantastic XC 40 Hybrid,Automatic in lovely new colour Sand Dune,1st Class Service from Matthew Motability Rep,and I have now been driving it for over a week and I am truly impressed with its performance!
It’s a real pleasure to drive-smooth running,fantastic acceleration when you require it and I feel safe-it’s a solid motor!
It is a real classy car and I have had many compliments when I have been out and about.
I travelled down to Pitlochry today,a very wet and stormy day on the A9 and the Volvo endured everything that the weather through at it,it was rock solid but most of all I felt safe,secure and I cannot give it enough compliments-I love it and every day I look forward to driving it on my next excursion!
I highly reccomend this Volvo-I promise you will not be disappointed!
So visit Arnold Clark Volvo Inverness!”
“Purchase a car in 2020, no log book or duplicate key was supplied, it's developed faults and their servicing department speak to you like a POS, taking a tone that isn't appreciated. I'll not be using them once I've got rid of this thing, purchased a previous car from the same garage, never had an issue with that one so chanced it again, not so lucky this time, not so much miffed with the car, more the attitude of their staff.”
“I needed to change my Citroen C4 Picasso, which I loved driving, and went to view the Kia Sportage, as my friend had one. After seeing it, I explained to Damien at Arnold Clark that as I often took my grandchildren on camping holidays, I thought the boot was too small! He showed me several other vehicles and discussed several options within my price range (£16000). Consideration was also given to the need for a top box. Once we had established the main criteria for my driving needs, he diligently checked the database and found me the perfect car to replace my beloved Picasso - the 2019 Citroen C4 Spacetourer. This was low mileage and under my budget. I made a reservation request for the car to be brought to Edinburgh. A week later, after returning from a camping holiday, I took it out for a test drive, and it was so exciting to drive it. Touch screen display with easy to read graphics, very responsive to manoevering, and parking up much improved by having front parking sensors. I was extremely pleased to find this vehicle and so impressed with the high level of customer service. Top marks to Damien and Arnold Clark, for service above and beyond.”
“Awful, greedy company. I was sold a faulty car and have had to fight tooth and nail to get my money back. I refused the car in writing within 30 days under Consumer Rights Act 2015, and was subsequently ignored for months. This situation has been dragging on now for 5 months, Arnold Clark have finally admitted they sold me a faulty car and that I was within my legal rights to refuse it - they have agreed to refund 95% of my money, but I still haven’t received it. They could have saved me a monumental amount of stress, time and money by accepting liability in the first place, but they are a very greedy company and they will do anything and everything they possibly can to take your money from you. I strongly advise people to avoid this company- I will certainly never make the mistake of buying from them again.”
“Arnold Clark sold me a Rio 1.0 turbo. All photos, technical spec and documentation showed this. But when I went to arrange my own cover registration showed it was a non turbo 1.2. Two hours of fobbing me off and saying emissions showed it was likely a turbo- and dealing with three staff later I asked them to get a mechanic, to lift the bonnet and see if there was physically a turbo! There wasn't. No apology. No attempt to source another car at same price. Manager failed to email me and it's now a week after my complaint went in and still no reply despite chasing them. They said it would take 5 days to get my money back but put it back in my account after two without even telling me. The kicker is that I was buying this from a Kia main dealer site, the car was a 23 plate so the very same salesmen were actually selling them new last year so presumably knew all along what model it was. Make your own minds up about whether this is acceptable. They left me seriously out of pocket, lost me the sale of my old car because I couldn't pick up the new one etc.
I accept mistakes can be made but not the lack of apology and failure to try and make it good. The enclosed screen shot of their advert clearly shows the wrong model advertised.”
“Knowingly MIS-SELLING vehicles , sold me a vehicle and told me it had full service history but as it was an online service history they would forward me a copy the next day , they then spent 8 weeks looking for the service history but eventually admitted the car didn't actually have FSH and suddenly denied ever telling me this , even though they spent 8 weeks trying to trace it and even sending me an email apology regarding this .
Absolute crooks who have lost a loyal customer over what could have been sorted out pretty easily.
Customer services and complaints are a complete waste of time , this is simply an in house tick box exercise and they simply take the word of the dealership you have an issue with.
Now opened a case with the motor ombudsman.
Looking at the amount of negative experiences by customers i would avoid Arnold Clark at all costs .”
“USED the stoke on Trent branch ! Avoid this business at all costs. Sold me a 2017 Honda CRV When delivered it had an emissions light on following a Honda recall. Went back into them was with them for three days As a disabled passenger, I need a lot of room in a vehicle, And they offered me a Corsa As a Loan Vehicle for two weeks Whilst they try to sort the problem. This meant I was basically housebound for this period. I was unable to attend my hospital appointment. Dealer principle refused to take my call. Now have no car so will need to start again”
“Recently purchased a car from the Huddersfield branch. Olivia Child and her manager provided very poor customer service. They sent us a video of the car deceptively, without showing the actual condition of the car. When I went to receive the car, I found an issue and spoke with the click-and-collect guy in London. He informed me to send them an email since it was Sunday and they couldn't do anything at the moment, but assured me they would fix it later. Now, they are telling me they can't do anything because I already signed the agreement. Please be aware of this branch.”
“Sold me a car with knackered front end suspension. They did everything they could not to fix it, or even look at it for that matter. I will never buy a car from them again.”
“I called the branch at Shiremoor Arnold Clark and spoke to Jenna. Who was very informative and helpful. She talked me through a few details I was enquiring about. She was friendly and offered lots of good advice. I’m now in a position to come in person and take a look around with a view to buy.”
“Bought car in July and took it back within 60 days (Wigan Renault) as I had an issue with the clutch - the pedal dropped to the floor whilst driving. They returned it to me saying 'they drove it around, but couldn't find a fault'. 11 months later during MOT, they tell me my car has a clutch fault - the same symptom I told them about last July - but they'd like me to pay £960+ LABOUR ONLY to investigate. I asked why this wasn't investigated properly last September and their response was "we drove it but couldn't find any issue - so we couldn't investigate further without there being a problem". Wrote to Customer Service, who came back with "the reason you brought it in last September was difficulty selecting gear"??? What the hell - that was never mentioned by me nor anyone at Wigan.
They then tell me that the issue in September was different from the issue they have picked up.....which is very strange, as in September they said there was no issue! Doing their best to avoid paying to repair the faulty vehicle that was sold to me in the first place.”
“Sadly the Arnold Clark reputation of old seems to be back. Bought a car from Arnold Clark Fiat in Paisley, the sales experience choice of cars etc was actually pretty good. BUT !!! Pray nothing goes wrong after this as you are firmly on your own .The after sales from this branch is absolutely abysmal, I was told the vehicle I purchased had Full Service History and this would be forwarded the following day , after 8 weeks of fobbing me off they suddenly denied all knowledge of any service history as the vehicle doesn't actually have any.
Sadly contacting customer services is a complete waste of time as the complaints procedure unbelievably passes your complaint back to the branch you are having issue with so cannot possibly be resolved, customer services don't reply to your emails anyway.
You buy from a large garage thinking you are protected from Mis Selling like this but sadly a managers bonus is more important than their honesty .
Now reported the case to the motor ombudsman.”
“Just purchased a new car from Dundee Kia, had excellent customer from Lewis Mulligan, from start to finish he was professional, knowledgeable and friendly, nothing was to much bother, 10 out of 10”
“We went to Arnold Clark cars sales Chesterfield we were really treated fairly by one of there sales team Dan Daniels he was so helpful to us not pushy at all shown us cars within our budget had time for us made us feel as if we were in safe hands .he even phoned us up a couple of weeks after we bought our car just to see if we were happy with the car and if we had any problems .We would definatly go again to this company and recommend them especially Dan a big thank you to you .”
“Quite frankly the worst company I’ve ever had the experience of dealing with, I bought a vehicle from a branch in Carlisle (motor store) in September 2022. When the vehicle was delivered to a local store it had 50000 more miles than the advertised mileage. They refunded me £500 after I initially refused to take the car. I had also paid for a two year service plan and extended warranty, good luck with trying to get your car booked in if you want a service/mot or repair , you have to wait months probably because they prioritise customers who are not on these plans to make more money, . I reported a fault with my vehicle in Jan 2024 and had to wait three months to get the car in, then they couldn’t find the fault so advised me to take it to a Renault dealer. The car went into a Renault dealer who identified the fault after two inspections, they told me the timing belt had been fitted incorrectly (a new timing belt had been fitted 9 days before I bought the car) and incorrect coolant used. Another independent garage also told me they had used incorrect oil (seems to be standard practice for AC garages) . The vehicle was not covered under the extended warranty because of AC’s incompetence so I could not claim , I rang the customer service team at AC who couldn’t have been less interested, they could not get the car repaired immediately so I was forced to accept a repair at the Renault garage rather than wait months for AC to book my car in. This repair has cost me circa £750. When I complained to AC they refused to refund the repair saying the vehicle had been driven with over 20k miles since it was bought (it hasn’t ) but in any event it’s taken 6 months to get the fault fixed at another garage because they wouldn’t book the car in any quicker and could not diagnose the issue. Terrible company, due not risk buying a vehicle from them.”
“Turn up at 0800 and told the staff member i will be waiting. As it was for a mot and service. failed on 2 small things of whuch i know will take a maximum of 1hr to fix i have now been sat here for 6 hrs. No one gives me an update. I also wanted to use the toilets but they are disgusting.”
“I purchased my car 3 weeks ago started to hear a banging noise in drivers rear was taken in garage for checking as had 60 day warranty was told needed new rear bushes Arnold clark head office authorised the work but garage I purchased it from asked to be checked again it was with a different mechanic and he stated that needs new bushes
Garage I purchased it from wants to check vehicle
I am driving a vehicle which is not roadworthy and I am afraid to say if I don’t get new bushes on vehicle then they can keep it
I will NEVER buy from Arnold Clark again total ripoff merchant and I am a female and I will not be fobbed off”
