“From start to finish the salesman, customer service and rudeness. At the time of purchase was made to wait for hours on four occasions. Promises were made which weren’t fulfilled. Was told they would provide floor mats for the car which I didn’t get for over three months. That even after numerous phone calls. Promised they would call back but never did!!
I was told that the car was serviced and after 10 months the warning lights came in the car that I needed oil and filter changed!!
Salesman Ronnie Greig was rude before and after purchase. He was biased and treated me badly being of Indian origin.
Criminals and cowboys!! Wow never purchase another car from them”
“I went to the Morecambe branch, in order to look for a car. Unfortunately, I couldn't park on the road, and customer parking didn't exist. Sorry, buying online now.”
“I was treated with total respect by Simon Cameron who works in car sales at Pottery St Arnold Clark. Simon was clear and welcoming his knowledge on each car was phenomenal. Communication is an art which Simon has in abundance. I would go back to Simon for a car for the above reasons stated”
“Paid £500 for Auto Care, having problems with the adblue ,I called Arnold Clark Peugeot they can look at my car in six weeks, called 6 local garages they are not interested in looking at the car as it has Auto Care on it can't believe I have to fix this myself and pay for it, what a waste of time having auto care”
“DO NOT TRUST ARNOLD CLARK PERTH.
Arnold Clark deserve ZERO stars.
When buying a new car you want 3 vital things: reliability, safety and security. My nearly new Peugeot offers none of these. But Arnold Clark don't care - they just take your cash to hit their monthly targets and walk away. After the sale they refuse to resolve issues despite selling you a lemon - even when the car is one of their own registered vehicles and is under Peugeot's manufacturer warranty. Shockingly bad service. Arrogant, disrespectful Perth General Manager who hides in his office. Rude sales team who just try to sell you another, lesser car to help them hit their next target. Rude servicing staff who speak to you like you're an idiot. Useless mechanics who repeatedly take the car in to fix the issue only to return it with a new one. They can never work out and fix the problem even though they take your car away for days at a time... a whole week last time! Arnold Clark can't repair locally either, instead they expect you to drive miles and miles away to other Arnold Clark garages in Scotland. You have to take more and more time off work and chase constantly. With no courtesy car you're expected to find your own way back from the other side of the country by bus, train or taxi. In the beginning Arnold Clark Stirling staff even advised me to complain to Head Office at the poor level of service from Perth!! Having already had to take so much time off work and having already had to shell out for multiple taxis, I have given up on Arnold Clark and been forced to go to another local dealer - staff there are not at all surprised by my negative experience! Only wish I had known of Perth Arnold Clark's poor local reputation before I parted with my hard earned cash! Arnold Clark's level of customer service is wholly unacceptable. I regret buying from Arnold Clark. I will never buy from or hire from Arnold Clark again. Buyer beware - please do your due diligence and think twice about buying from Arnold Shark!!”
“The service manager at Linwood Kia was unpleasant because I questioned how long it would take for a service and MOT despite having paid for a service plan and MOT in advance I was told to take my car somewhere else if I was not happy I'm looking for money back since the customer service I received was nasty”
“Dropped my car off on Thursday 15 February 2023 for a computerised issue and 3 recalls. They called pretty sharp to explain delays due to requiring further information from their Technical Team which I accepted. By Monday 19 February 2023, I had heard nothing unless I called them (no updates provided), however when I called they advised they now had the information but my car was at the back of the que as other cars had came in since, to then go on and say that I'd just need to wait, they couldn't advise when my car would be seen, "just when they had time", also mentioning on two occasions that they've had cars there for "a week" (Service Advisor) and then "since last year" (Service Manager).
To now, when I call they are refusing to speak with me and are passing pathetic messages of excuse onto the Receptionists.
I've logged a formal complaint and written to the CEO. Unsure if it'll make the blind bit of difference.
Their attitude is shocking and their Customer Service can't be described in words!
They couldn't give a toss about their customers. My car is a Warranty job so isn't making them any profits so therefore chucked to the back of the que as their only interest is profits but like to portray themselves as 'Customer Focused', only when we part with our cash though!”
“Bought a used car , took out extended warranty at time of purchase, fault came up on dashboard asked to get it fixed under warranty, then told id have to wait 6 weeks !
Never buy from them again”
“Paid £23,000 for the car and bought the £500 2 year Autocare warranty. 7 months down the line and i have an “excessive” oil leak, numerous lights on the dash which is apparently down to a faulty sensor somewhere and is setting the rest of the sensors off and a number plate light out which they have quoted me £67 to replace!
The faulty sensor they will look into but the oil leak is not covered under the warranty i paid £500 for. They conveniently put in the warranty everything that IS covered which makes it look quite extensive when in actual fact it is parts of the car that are unlikely to fail in the cars lifetime.
Avoid them”
“Arnold Clark sold me a faulty car. They buy their cars at auction and patch them up. They consistently lie to you too. I have reported them to Trading Standards and I will tell everyone I know about my terrible experience. Avoid at all cost. The car I purchased lost power on the motorway. The gear box has failed and they laughed and said cars break down all the time. AVOID ARNOLD CLARK.”
“The best advice I can give to you, is please DO NOT buy from Arnold Clark. Our experience is that they will just lie constantly to get a sale. The after care customer service is none existent. The manager and sales person at Stafford actually ghosted our calls! How unprofessional is that?
Plus the car had not been cleaned when we picked it up. We had to clean sick from the door.
Worst experience of buying a car ever. Never again.”
“I HAVE WRITTEN PROOF OF HAVING A FREE MOT AND SERVICE FOR TWO YEARS ON THE CAR I BOUGHT FROM YOU. I WENT TO BOOK THE MOT AND SERVICE ODAY TO BE TOLD I AM NOT ON THE SYSTEM AS HAVING THIS. I HAVE CONTACTED CUSTOMER SERVICES AND THEY EMAILED BACK 2 LINES AND NEVER EMAILED AFTER THAT. SHOCKING SERVICE ALL AROUND. AFTER SERVICE HORRENDOUS.”
“A two star overall review says it all. I give AC minus 10.
2 cars every 2 years, a verbal agreement with an advise who was sacked telling us we have our first service free. The to be told 'its not in your contact' Diabolical Customer service who should all be SACKED!!!!! And continued calls asking if we want to book the car in first service. I could only reply with words that couldn't possibly be printed. Let say AVOID THIS COMANY LIKE THE PLAGUE!!!!”
“Bought a car from Sefton Street Liverpool 12 months ago. Jake the sales rep advised I had 2 free services as part of the deal. When I called to book my first service I was told by Jake that I didn’t have a free service and he denied offering the service as part of the sale. My nephew and grandfather were with me when Jake promised the free services. Jake denied this and said his Manager didn’t have any recollection either . His attitude towards me was unprofessional and patronising. I would not recommend him or Arnold Clarke.”
“My car had a error code no one could sort Arnold clark helped me understand what the issue was and explained it they also kept me updated on the progress of the work.Great service I will take all my future business to Arnold clark I'm really with the service I got.”
“Took car in for repairs was told what the issue was paid for them called 2 days later told they had the parts. That was 11 days ago really disappointing I have no car now what am I ment to do”
“Easy to buy a car from Arnold clark as they will do anything to sell you a car but that's where the niceness ends... if you are unlucky enough to get a car that's not fit for the road then don't hold you're breath getting anyone to take action any time soon. I picked my car up 90 mile from my home. It broke down 5 mile from there garage. Knowing I had a 1 week old baby a 2 year old 11 year old and my wife in the car you would think being only 5 minutes away they would come collect us or send us a courtesy car? No we were told to call the AA and had to wait over 5 hours in the dark -2 no food toilets and originally stuck in the middle of the motor way then getting a TAXI home getting back at 1am. Nearly 4 weeks later and being told parts were on order and then again on order to then being fixed the mechanic "took it on a test drive" heard a noise and had to order more parts. The 1st day I went to pick the car up the interior mirror was smashed and the battery didn't work to the key. I still don't have my car. Once you buy the car and they get paid you just become an inconvenience. I've paid for 2 mots and 2 services but being honest I don't want to take my car back for anything. Very cheeky and to the point staff.
Over all great fake friendly staff before parting with money. The worst after care I've ever experienced anywhere I've ever shopped.”
“Lots of attention while you are buying. As soon as you have paid for the car, the after care is appalling. They will ignore your calls. They will lie to you. Run as fast as you can from this company.”
