“Oh how I wish I’d seen the reviews I would have steered well clear.
So I bought an Audi Q3 online from the Aberdeen store. After all, as advertised all vehicles under go a full inspection.
Before buying the car I asked when the timing belt and water pump had been replaced, they responded and confirmed a zero costed invoice was provided.
12 month MOT was conducted by Arnold Clark. I MUST, emphasise take your vehicle to an independent garage for an MOT.
I collected the vehicle and there was a missing head rest, grinding noise with the brakes, nav system was faulty.after numerous calls/emails it was evident that they were not interested in fixing the issue.
I took the car to an Audi garage and asked them to investigate the issues. I was then told the rear coil spring was broken.
After digging my heels in the nav system, coil springs were repaired at an Audi garage. The vehicle should not have passed its mot
The brakes are corroded and the cause of the grinding noise. They will not pay to repair the brakes because they can be cleaned. However, I was told by Nic at the Aberdeen branch they do not clean brakes because they are unreliable and temp fixes. Furthermore, other garages will not clean brakes. I brought this to the general managers attention and was invited to take my car over 100 miles to an Arnold Clark service centre, er no. I have lost two days work already taking the vehicle to get repaired. All vehicles come with a pre inspection (I did ask for a copy of what was checked) guess what, still waiting and the issues would have been picked up, had the vehicle been inspected
I took the vehicle to a MOT testing station as I had doubts to the integrity Arnold Clark staff. The car has two advisories suspension mounts perished. Again, the vehicles are inspected by their trained technicians and MOT inspector.
The car is under warranty and I made them aware the advisories on the MOT, and for them to arrange repair, no reply from them.
I have now reported them to DVSA that I was sold an unroadworthy vehicle.
I have raised a complaint with the Motor Ombudsman for them to investigate and make them pay for the repairs, compensate me for selling me a unroadworthy vehicle.
It is the only way to deal with them.”
“We’ve collected a car from Arnold Cakek Warrington today using the click-and-collect service. Rob, who dealt with our car, was excellent he made the whole experience of buying a car using click-and-collect less stressful. I would recommend using Warrington again.”
“If I could put zero I would - looking at the reviews already here I totally agree with the great service when you buy the car but zero service when its a warranty issue. My son bought a car less than 11 months ago - we had advised them that the back springs are servery corroded and been advised that this is not covered under warranty - have advise Arnold Clark that if my son is in an accident I will be holding Arnold Clark fully responsible. To pass an MOT the bulb needed replaced advised they would charge £50 plus VAT - went to Halford who supplied and fitted for £15.5- - do not be fouled by the sales guys in Arnold Clark because if you have a warranty issues there is never any courtesy cars available. My husband car has also had a certain issue twice and has had to wait over weeks for them to repair with no courtesy car either - I would not buy a wheelie bin from them - BE AWARE OF ANY ARNOLD CLARK DEALERSHIP THEY ARE ONLY WANTING YOUR MONEY AND TRY AND CHARGE YOU FOR WARRANTY WORK ITS A JOKE AND THIS SHOULD BE LOOKED INTO BEFORE SOMEONE IS KILLED IN ONE OF THEIR CARS”
“Arnold clark Stoke-on-Trent branch
Absolutely fantastic service from Tony in Sales. Went the extra mile. My dad spoke to Tony on a few occasions when searching for a car. Has a great attitude to the job and service with a smile. Super friendly and welcoming. Tony has a great connection with customers. I was desperate for my car to be done on the Monday and Tony did his best to get it sorted. Arranged to get it done for Tuesday. Tony came in on his day off as he knew I was very excited for the car. If it wasnt for Tony doing this I would have had lots of complications with getting back to Wales and to work. I can't stress enough how fantastic he is, highly recommend Tony. Great after care service with a follow up phone call. I really appreciated all of his hardwork and time. Went through all of my options for finance, never felt pressured or put off by the offers for extra services. You have a fantastic sales man on your team. Thank you so much.”
“I was hesitant to leave feedback but i best do, I bought a car in June 2023, it was bought from Garscube Glasgow branch, after sending it to my local branch in York the catalogue of faults that it had I wonder where or who they bought the car from
The car itself was not roadworthy after 20 miles of driving I heard a loud noise only to find the sensor had gone, I took it back to my local branch only for it to be held there for weeks with no call back.. I ended up calling them asking them why no call back and how much longer they are going to hold it on for they said a few more days as they “had a few technicians on holiday”
I waited till I waited no more then I just went in got the keys and drove slowly to a garage and asked them to do the work they told me the car had faulty sensors which would cost £150 and then also faulty break discs which costed another £325, there was 2 tyres also was on the verge of going another £80 each (possibly more to follow as the car could have been off the road for a long time).
This coming from a company who sells the greatest second hand cars in the country.. needless to say I got the work done paid the garage (as I couldn’t be bothered contacting Arnold clarke anymore) and told myself this was a learning curve
Now I take this car in for regular checks every 8-12 weeks and got it to somewhat roadworthy state (which it should have been in the first place) but buyers beware Arnold clarke don’t care at all about you, they charge extortionate amount of money for basic work, just buy from elsehwhere and get the car fully checked by professionals if not sure of the condition before parting with your money”
“Tried to charge me £50 to replace a headlight bulb on my Astra before admitting they could do it for £9.
Have had a constant problem with leaky tyre valves since buying the vehicle. Despite repeated complaints to Arnold Clark about this issue, they charged me £140 to investigate issue before telling me it’s out of warranty and quoting me over £200 to fix”
“Having booked well in advance for our car service and courtesy car , we arrived today only to be told no courtesy car available. Not good enough when I am unable to walk any distance as waiting on a knee replacement . We were told we could just sit and wait”
“I was sold a car in august after a week I rang to say something wasn’t right
The head Gasket had gone and corrosion on break pads! Luckily I noticed in my 30 day warranty.
The car clearly was not checked before it was sold to me!
They have had my car for 3 weeks and now I’m not getting any call backs or answers
Do not buy a car from Arnold Clark they are clearly not committedf to treating customers fairly!”
“I booked my Fiat 500 into Arnold Clark Whitehall Road Leeds for its routine second year service and both booked and checked in on - line . Upon arrival at the Service Reception I was informed that there was a back-log of twenty cars in their workshop and it would be late afternoon 4-00 pm onwards before my car would be ready for collection . Normally the car would be ready mid day hence the car was booked in for service at 10-00 am . Apparently a shortage of technicians . I explained to the lady receptionist that if I had been informed prior to my visit my Wife would have followed me down in her car . Also I had a Doctors appointment at 2-30 pm which unfortunately I had to cancel due to the service time situation . The receptionist offered to re-book the service for the 8th November but I explained that it was not convenient . The receptionist did not even offer to try and bring the service forward or a lift into the Leeds Centre , which meant a twenty five minute walk into Leeds . Surely there should have been some form of flexibility shown on the receptionist part , after all they are the first line of contact . Therefore I was marooned in Leeds awaiting confirmation . At 11-55 am I received a text message that my vehicle was going through the service process and at 12-55 pm a link with the health check but no estimated time of the service completion . Having not received a further message I made three attempts to speak to the service desk but they failed to inform me when the service would be completed . Therefore at 2-15 pm I decided to make the 25 minute walk from the Leeds centre to Arnold Clark . I arrived at 2-40 pm and spoke to the receptionist and was informed that she was awaiting both the keys and paperwork for my Fiat . Therefore was informed to have a seat in the waiting area . After a period of 15 minutes I once again approached the receptionist for an update and she eventually got up from her seat to chase up the workshop . Not at all impressed with the manner in which I was treated by your service desk . Eventually I received the car key and paperwork at 3-15 pm . I was informed that my car was parked in your front car park . The technician had left the protective cover on the seat and floor mat which I had to dispose of prior to driving the car . The inside of the car had not been valeted and on the upper doorsill there were black rubber marks which I was able to remove . Therefore the lack of customer care and attention to detail has on this occasion let Arnold Clark down .”
“I’m never buying a car from Arnold Clark again. They are just cheats.
Bought a Toyota Yaris on PCP for my fiancé on the 5th of September and it was valued at £16,348. I’m certain the value of their cars are over inflated because ONE MONTH and ONE WEEK later, I found a bigger car because this one is quite small and wanted to go for it. Apparently the car is now valued by Arnold Clark at £13,279. How is this possible? If this was after maybe 2 years then it might be believable. But after 5 weeks the car has lost that much value, so I basically have to cover £4k of my own money to settle the finance because the settlement figure with VW finance company is £17,300. The same thing happened with my own previous car from Arnold Clark and the car “lost value” of over £2k in less than a year. This is surely a scam.
Absolutely ridiculous!!”
“All was very simple to follow on line, which is good for me.
On arrival I met Phil, who was very nice. He was very professional at all times. I felt at ease with him.
Very helpful. Thank you Phil 😀”
“Wonderful friendly people who will sell you the car if your dreams. They'll be your best friend as you sign the form and drive away.
Do not under any circumstances go back. They will ruin your car. They will charge you twice for the same part, refuse your warranty claim and leave your car unlocked outside for weeks with a flat battery flat tyres and covered in leaves and bird dirt.
They'll send you sarcastic emails and customer services will simply ignore you.”
“Honest,reliable, diligent, polite professional and most honest&understanding
And a shout out especially to Kieran Newsome products genius absolute topman to have done the deal with thank Huddersfield Arnold Clarke”
“I dealt with Ben Savage from the Carlisle Branch. He was very professional and easy to approach, nothing was a hassle for him to sort out. There was no issues when purchasing my car everything went smoothly. Ben explained everything and he was not pushy in any way.”
“Booked my car in to diagnose a knocking noise - they told me the front steering rack needed replacing - cost of £1,000! Had no option but to book it in to get done. On the day another mechanic took the car and can back 10 minutes later to tell me it was done- all he did was tighten 2 bolts! It’s been great ever since - even passed an MOT! Arnold Shark!😡”
“Bought a 2018 mustang from them was told it had service history. When I went to pick it up was told " oh it was on passenger seat someone must have moved it we will get it sent out to you" 1yr later after many calls and emails told we don't sell used cars with service history we only try to get it. Thst was from there Customer service team! Absoluty shocking £28.500 for a mustang with no service history they seen me coming!! Avoid at all cost any dealing with this group they really don't give a toss after you sign the papers.”
“very poor customer service
I purchased a car from the Glasgow branch in July of this year, during the enquiry stage as we had only seen pictures of the car we were offered the car to be delivered to our nearest branch at the cost of £100 (non refundable) for us make our decision on if we wanted it or not. upon arriving at the Wolverhampton branch we were informed that the car had already been sold to us and we needed to make payment. we were not even allowed to test drive first.
during the sale process, we enquired about any form of discount (not unusual to ask) we were informed by the manager that nothing can be done on the price but once purchased they would give us cashback in the amount of £200. we waited for two weeks as that was the waiting time for the cheque to be posted. we received no cheque. we called the branch to be told that someone would call us back, after several attempts finally the person we were dealing with called back only to be told that it was the accounts departments problem and they will sort it out. this was repeated 6 to 7 times with the same answer being given and still no cheque.
This is not something you would expect from a company like Arnold Clark. i will not be dealing with this company again and will ensure to let others know of my extremely bad experience with your customer service (or lack of) very disappointed.”
