“Joan Pritchard is the salesman at Arnold Clark Renault , Preston. We had a very good experience buying a car from him. He was very professional and friendly. Nothing was to much trouble.”
“I just purchased a used car from Arnold Clark. The salesman (Robert) was first class and the service was very good and the branch and Robert met my needs with the requirements and budget for the car I bought. I am delighted with the car and the experience was great. Thanks guys for your help.”
“Great approach and attitude from sales person Ellie. No pressure, lots of options, patience and understanding. Great with our Grandson too. Other priorities came along meaning we can't buy a car now, but when we Can, we'll be asking for Ellie at Arnold Clark, Wakefield.”
“Arranged a deal & they said after my PX value has dropped by £400 because the delivery date will be into the next month? That's not my fault it takes time for them to deliver to me. Once a deal is done then well, it should be done!”
“Mercedes Benz Inverness Arnold Clark
Put our CLS250 in for oil service, While in the car engine was basically destroyed as a result of what can only be described as negligence..
I refused to take back an 18000 mile car with an extensively repaited engine.
After parting with £3000 we accepted (unseen and untried) ML as a replacement.
We hated it. Noisy and nothing like our top of the range CLS that they wrecked the engine in.We asked for it to be taken back after two days and lost £3000 after 2 days..
After much discussion we opted for a 350GLE at an additional cost of £9000. The total cost after putting our car in for an oil service is £12000 through no fault of our own.
Since day 1 this car has had a sever vibration problem. It has been back four times and after 9 weeks we are told by Arnold Clark Mercedes Inverness and Mercedes Benz UK that is normal and is part of the "chsaracteristic of this model. Mercedes say it is caused by the "resonance" of the 20 inch wheels, the tyres and the lowered suspension. That was what the car came with.
SO DONT BY A 350 GLE as both Mercedes UK and Arnold Clark say that is perfectly normal.
I am attempting to get a resolution. I will post here all the updates.”
“After signing a sales agreement and leaving a deposit, they called me to say they had made a mistake and wanted another £250 for higher quality seating upholstery that I didn’t ask for. I refused to pay the extra since I believed we had a legal contract on a specific new car. I complained to their customer Services who wrongly, in my view, sided with their sales staff. The sale was cancelled and deposit returned and soon after I purchased a higher spec car, same model, at a lower price through CarWow.”
“They welched on a deal on a new car by asking for an additional £250 after I had signed an agreement and left a deposit. I refused to pay the extra, got no joy from a complaint to their customer services department who sided with the sales staff claining there was no sale until the car was delivered. Legal advice contradicted this but I withdrew from the deal, got my deposit back and got a higher spec car for less money through Carwow.”
