“We aim to put the interests of our customers first and treat them fairly at all times. This on Arnold Clark’s web site and it’s a load of lies.
The worst customer care ever my advice don’t buy a car from this company”
“I buy citroen ds5 3 months ago and they made me so sorry that I buy it I wish I could turn the time back people are smiling at u but honestly they don't do any fixes at all I don't recommend Arnold Clark at all”
“We recently purchased a Renault Clio from Arnold Clark in York.
My Wife and 5 year old child were nearly involved in a fatal accident after the wheel fell off a car we last had inspected by Arnold Clark.
After collecting this 8k vehicle with a brand new mot we quickly realised there was a fault with the brakes, after expressing our concerns with Arnold Clark they suggested we carried on driving the vehicle with dangerous brakes (as quoted by a third party mechanic) until they could fit us in for a repair, i refused!
After some heated conversations Arnold Clark agreed to repair the brakes.
Some time later my wife was driving towards York, she felt a uncontrollable judder then saw her front left wheel over take her!!! it transpired that the other side was also loose after been tested by the AA recovery team.
I immediately contacted Arnold Clark to get my wife's car recovered, they said they couldn't as they were too busy, i then had to (at my own cost even though we had Arnold Clark cover) get the car recovered and taken to Arnold Clark!
It was apparent on our arrival they had absolutely no interest that a vehicle they last worked on had, had a wheel fall off, they accepted no responsibility and suggested we pay to repair all the damage and in the mean time i could rent a vehicle off Arnold Clark!!!
We lodged a complaint with their head office which they proceeded to delete mid way through without notifying us, they apologised but said they did it because i contacted our insurance company!!! they admitted they made a mistake, we received a email 2 hours later saying they still admit no liability.
Our insurance company will not cover us because apparently a wheel falling off a vehicle at 50mph is not a accident!!!
The long and short of it is we bought a vehicle with a questionable MOT, faulty breaks and it just so happens the two wheels they last worked on fell off and the other was not adequately tightened.
They have given no explanation as to why the wheel has fallen off, i naturally can not let my family drive it without knowing the reasons, we recently attempted to reject the vehicle as our consumer rights allow however they are now refusing.
My wife has suffered whiplash, if it was the other wheel she could of killed someone or herself, she has not slept well since the incident, we are now having to rent a vehicle, we are not insured and Arnold Clark refuse to help.
This is everything thats bad about big business in the UK, it is apparently acceptable to sell dangerous vehicles and walk away without a care knowing someone could of been killed.
If you have a vehicle bought, serviced, maintained or even touched by Arnold Clarke i would suggest you get it inspected by a third party.
I would please ask you share this as i fear next time someone might be seriously injured or die, i would also like it sharing as company's should not be allowed to get away with this.
Any advise or previous issues with Arnold Clark would be appreciate.
I feel if enough people see this they will have no option but to take it seriously.
Obviously several email, letters and conversations have been had with several organisations and the above text has been written as a brief explanation/overview.
Thank you for taking the time to read.”
“I am now having to deal with citizens advice after being told by an Arnold Clark salesman that I bought a 62 plate what should I expect (water in the main computer, which has had it's cover badly removed presumably in an attempt to dry it out) and that is following horrendous service I received when I discovered the timing was out due to the new timing belt being incorrectly fitted and had to be done again. Arnold Clark you are a disgrace and you should be stopped from selling people cars that are not fit for purpose.”
“Because I'm autistic and went on an argument with the manger yesterday I've have apogyed but he has just told me on the phone I'm not allowed to hire a car from them anymore so in my eyes it's disretanion against a vunable adult I would not recommend using them at all as there customers service is asboultely poor and stop people hiring a car with out knowing why they reacted like that so please people don't use them at all”
“Knowledgeable staff, good product, and at service well impressed, able to book car in on a Saturday from 7.30am, amazing, phoned and TX to remind us. Supplied curtesy car, and sent a video of servicing of car. Few days latter checked all was well. Couldn’t excel and higher. Recommend.”
“I passed my test recently and the first place I wanted to go was Arnold Clark. I had seen loads of advertising about how amazing this place was and how they could get you the best deal, so I felt like I didn’t want go anywhere else. On the day of getting my car, one of the staff members were extremely helpful, walked me through the car park and showed me ever car in my budget and went into depth about the cars, which was great and really helped me when I needed to make a decision. I signed all the paperwork, everything was great until I noticed, a day or two later that my bumper was falling off. It’s been a couple months and still no one is fixing it. My battery also went flat and even though I’ve got warranty, they told AA to charge me. I hadn’t even had the car 2 month.
It’s all smiles until you get the car, then if there’s an issue, they’re not bothered to try and fix anything. Terrible service”
“Joan Pritchard is the salesman at Arnold Clark Renault , Preston. We had a very good experience buying a car from him. He was very professional and friendly. Nothing was to much trouble.”
“I just purchased a used car from Arnold Clark. The salesman (Robert) was first class and the service was very good and the branch and Robert met my needs with the requirements and budget for the car I bought. I am delighted with the car and the experience was great. Thanks guys for your help.”
“Great approach and attitude from sales person Ellie. No pressure, lots of options, patience and understanding. Great with our Grandson too. Other priorities came along meaning we can't buy a car now, but when we Can, we'll be asking for Ellie at Arnold Clark, Wakefield.”
“Arranged a deal & they said after my PX value has dropped by £400 because the delivery date will be into the next month? That's not my fault it takes time for them to deliver to me. Once a deal is done then well, it should be done!”
