Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,858 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,858 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Product was as described super fast shipping”

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Posted 2 years ago

“great product, high quality, outstanding service.”

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Posted 2 years ago

“Received my order in timely fashion and looks great can't wait to use it”

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Posted 2 years ago

“Ordered a fire pit ring. The package/box arrived a bit torn, but thankfully the fire ring is solid steel and didn't get damaged. On a manufacturing note: I'm thinking it'd be a small improvement to position the anchor points at a distance that is just wider than the average landscape paver brick (like shown in the photos)—so they sit between stones. It seems a lot of people want to use this fire ring for the top of a paver brick fire pit, but the current location of the anchor points conflicts with the stones (requiring you to bend one of them so the stone doesn't jut out). Moving an anchor point likely won't affect it's function as a campfire fire ring anchor either. Still highly recommend this fire pit ring. Seems to be the best one on the market.”

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Posted 2 years ago

“Love it so much we order two more”

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Posted 2 years ago

“Fire ring arrived in great condition with 4 sections and hardware. It is easy to assemble, only 10 minutes. Don’t know how long it will last but time will tell. Vendor is Great!”

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Posted 2 years ago

“I anticipated that packaging and shipping might be a problem for such a large and heavy item, and I was right. A damaged box arrived at my residence after having suffered at least one or two mishaps along the way. The good thing was that the packing was sufficient to protect the contents. Everything arrived in satisfactory condition, and I was able to move the pit and its accessories from my front porch to my back yard, by myself, with the help of a large, convertible platform cart. Assembly was no problem, and now it sits, covered, awaiting fair weather and wood to burn.”

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Posted 2 years ago

“Your website was easy to navigate and I was able to find exactly what I was looking for. I accidentally ordered the wrong product and quickly contacted Customer Service, who was able to resolve the issue the same day. The item is just the right size, exactly as advertised, and is made of quality material. I would definitely use Titan Great Outdoors again and would recommend y'all to my friends.”

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Posted 2 years ago

“Easy to navigate website. Fast shipping”

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Posted 2 years ago

“Great little smoker. Price is reasonable for what you're getting, plus free delivery!”

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Posted 2 years ago

“FAST Shipping, Well packed, and looks to be very well constructed. Have not used yet but should be a great addition to our fire pit.”

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Posted 2 years ago

“Excellent quality product. Also the wood panels they pack it with make great kindling. 😏”

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Posted 2 years ago

“Planter came quickly and in good shape. Easy to put together. Very solid.”

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Posted 2 years ago

“Shipping was fast! The 42” cauldron was a huge hit at our last bonfire!”

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Posted 2 years ago

“Great prices and service”

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Posted 2 years ago

“Awesome prices and fast delivery.”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“Great product, quick to ship, and looking forward to many campfires with this sturdy portable pit ring.”

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Posted 2 years ago

“Grill is great, The actual cooking grate could have been thicker material, too thin.”

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Posted 2 years ago

“Good product. Good price. Arrived earlier than originally stated. I would not hesitate to buy from Titan Great Outdoors again.”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,858 reviews