Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,794 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,794 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

382

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Rack seems to be built pretty well. I will be unable to mount it to my Polaris 570 with the supplied hardware. I’ve temporarily mounted it using ratchet straps until I come up with a plan on how to bolt it down.”

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Posted 2 years ago

Hello Scot! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 2 years ago

“The product came with defects that made it unusable (fire pit grill meant to go up and down is stuck in place). It has taken the company weeks to reply only to say they're going to look into it (automated email).”

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Posted 2 years ago

Hello! Please accept our sincere apologies, your feedback will certainly be used to ensure that our team inspects the items to guarantee items are in good condition. I checked your account and found that you have collaborated with one of our Product Specialists, who assisted you regarding your concern. If there will be any issues in the future, please reach us at info@titanfitness.com so we can help you further.

Posted 2 years ago

“Overall the price and quality of the item seem like they are great. I was very disappointed in the shipping. When the item arrived, it seemed to be packaged/shipped in a very poor manner. It seemed like the box got destroyed but was then reinforced after the fact. Ideally I would add the picture to this review. Hoping it’s not damaged when we go to install soon.”

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Posted 2 years ago

“It took almost 6 weeks to be delivered. There was confusion on the shipping/delivery address which I responded to right away. Staff were pleasant and helpful. Thank you.”

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Posted 2 years ago

“Product is very nice. Shipping was not very smooth.”

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Posted 2 years ago

“Titan products and service are good but the FedEx delivery leaves a lot to be desired. Both boxes were badly damaged in delivery and the contents (chairs) were broken in both boxes. Now I’m dealing trying to get them sent back via FedEx, which is proving to be quite problematic due to the size. Titan will not refund me until the broken chairs have been returned (which is understandable) but it is a difficult process.”

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Posted 2 years ago

“The shopping was good and delivery was good, however, you should ANSWER YOUR PHONES.”

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Posted 2 years ago

“Everything is fine but I am missing a fork that the catalogue shows 2 and I received only one”

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Posted 2 years ago

“One box came undamaged but the folded chair was not properly put together so we had to fix it ourselves. The other chair cam in a box that was damaged. A bolt was loose in the box. Turned out to be an arm piece. Not as study or as well built as other stuff I purchased from Titan. Keeping them to see how the hold up.”

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Posted 2 years ago

“I just assembled the attachment have not used I’d like to know if you offer covers or can you suggest what can I use to cover protect my attachment”

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Posted 2 years ago

“The product is great. But,do to a delivery error by FedEx, I never received my original order which was placed thru Amazon Prime. After waiting several weeks to get that resolved, I ordered another unit directly from Titan which is the order you referred to above. I had asked for the original order to be refunded, but you sent me another. So now I have 2, and I'm trying to send the other one back (request # 1580087) . The item is still in the original packaging, I've taken pictures, and am waiting (1 week now) for the return label.........”

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Posted 2 years ago

“Very nice grill, but its too short would be better if the height was a little higher.”

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Posted 2 years ago

“We ordered two outdoor chairs. Only one came and we had to call to get the second one shipped. The first one took us two hours to assemble because a couple of the holes did not align and I had to use a power drill in order to get the bolts to slide through. The second chair went together easily. We really like the rocking chairs and they are solid and comfortable. Kevin and Debbie”

Helpful Report

Posted 2 years ago

Hi Kevin, while we are really glad that you are satisfied with the Everwood Hilltop Adirondack Rocking Chairs, We apologize however for the shipment delay and for the assembly issue you encountered. We understand that there are areas on the design that we can improved upon to deliver a better experience. Thank you for your consideration and If you encounter any quality issues impending the function of the chairs, please feel free to submit a warranty claim and our warranty team will get right with you. You can use this link to file a claim: https://support.titangreatoutdoors.com/hc/en-us/requests/new?ticket_form_id=360000859851

Posted 2 years ago

“Shipping took a long time and was delayed from the estimated delivery date. No option for expedited.”

Helpful Report

Posted 2 years ago

Hello Athena, thank you for your feedback. We found your account and verified that your order was shipped within 24 hours. We apologize for any carrier delays that occurred after the order was shipped. Unfortunately, we have little control over these delays, and our carriers try their best to keep the tracking information up to date. Your feedback will absolutely be used to enhance our shipping procedure, ensuring that our partner courier delivers the items on schedule and equally delivers the shipments. According to your account, everything was delivered on November 08, 2022. Please email us at info@titangreatoutdoors.com and reference PBR Amyra if you need further assistance.

Posted 2 years ago

“This attachment is a functioning attachment. It is packaged nicely and easy to assemble. The grate material is very thin and finish quality has slight imperfections which are acceptable per titan reps. (we have determined that these are just some slight imperfections during production)”

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Posted 2 years ago

Hello Eduardo! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 2 years ago

“Box arrived damaged and half open. When shipping something that weighs 80lbs, maybe put it in a wooden shipping box. As a result I’d the jostling in shipment, some of the finish was rubbed off. Should not affect the way the product is used though and it’s going to live in a dark fireplace where no one is going to see it anyway. I can’t tell yet if it pushes the heat back into the room effectively.”

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Posted 2 years ago

Hello Heather, please accept our sincere apologies if the box arrived damaged and half open. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. We're delighted you received your order. If any severe damages to the item affect its functionality, feel free to reach out. You may contact us at info@titangreatoutdoors.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“Everything looks great except for the wire grate is a bit thin. The griddle is very thick and heavy duty bot the mesh definitely needs upgraded.”

Helpful Report

Posted 2 years ago

Hi Ronald, thank you for posting a review and we apologize as we understand that there are areas on the design that we can improve a upon to deliver a better experience. We value our customers' experience and we will use this feedback to better ourselves and make more rigorous quality checks. However, we value our customers' experience and we will use this feedback to better enhance the design of our items to suite different needs. Thank you very much and I hope you'll give us another chance. You can also submit a product request by following this link - https://support.titangreatoutdoors.com/hc/en-us/requests/new?ticket_form_id=360000995071

Posted 2 years ago

“When my first Deer Hoist arrived it was packaged so poorly that most of the parts were missing. When I contacted you the hoist was replaced very promptly by a very good support team. The second hoist arrive also in the same poor packing. The box was in very bad shape but almost all of the parts were still in the box. No assembly manual was supplied in the box or online. A one-page parts list is not an assembly manual.”

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Posted 2 years ago

Hello Elaine, please accept our sincere apologies if the original item came with a damaged box that caused some parts to be missing and if there is no manual upon delivery for the replacement order. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. You may also find the manual on the product page on the website. You can check it here, https://3642276.app.netsuite.com//core/media/media.nl?id=23216528&c=3642276&h=R_KzCdZ5LXW0ohdN9dbinQrxyhdrP7hdCwU3CH3g6tVQbR0I&_xt=.pdf. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titangreatoutdoors.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Loved the product the only issue is as soon as it arrived I saw a huge discs for the same item. 😩”

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Posted 2 years ago

Hello Oran! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery, so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 2 years ago

“If you use Fedex to deliver, you should use heavier boxes. my order had holes in the box was taped and had missing parts. replacement box arrived the same way, all parts were there, but I can see why they are arriving ripped and open”

Helpful Report

Posted 2 years ago

Hello Peggy, please accept our sincere apologies if the box was damaged in transit and some parts are missing. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order that was delivered on October 08, 2022. Please email us at info@titangreatoutdoors.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,794 reviews