Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,944 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,944 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

Write Your review

Tell us how Ash & Ember made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Customer service was just fine but the product left a little to be desired. I basically got what I paid for but modifications were needed to use to target stand properly”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item won't stand properly. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titangreatoutdoors.com/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titangreatoutdoors.com if you require additional assistance.

Posted 2 years ago

“Mix feelings on our purchase. First it was a scratch and dent grill. I expected it not to be perfect, but at least usable. Thankfully my husband was a welder by trade and still has his equipment. The grill itself we are very please with the features and it definitely was made quality if used and handled within reason. This one was dropped hard on its handles bending them that in turn would not allow the grills to set properly or close the lid properly. My husband was able to fix the handles with extreme heat. The grills could then be set properly, but now we need to buy the end washer rings to keep it in place. At this point it still did not close properly, one corner higher than the other. We noticed the hinges on the lids were bent at two different angles and cracked. We again fix the angle with his welding equipment. Once installed he will go back and weld the cracks on the hinders. It still does not close properly but we hope enough to use for our purpose. That said, the average person would not have the still and tools for all we have done. This is why 3 stars. This was my dream grill I was glad to find one in my budget but not sure yet on using it. We have the hole dug and waiting for a nice day to do the concrete work. I will note it is very heavy. Our neighbors will help us later to attach the top. When the grill arrived the box was in good shape. I have no reason to believe the damage was done by the shipper.”

Helpful Report

Posted 3 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. We are glad to know that your husband was able to fix it. However, for any defects on the item that affects its functionality, we highly suggest you contact us first to report it before modifying it as we might be able to provide you with a resolution. Please reach us at info@titangreatoutdoors.com if you require further assistance.

Posted 3 years ago

“Decent for the price. Still doesn’t compare to the commercial grade Lesco spreaders but also a lot less $. I’d probably pony up the delta to get the Lesco one next time. No conversion chart for applications and a pretty tedious, but doable, setup out of the box.”

Helpful Report

Posted 3 years ago

Hello Cj! We are so happy you are pleased with our 50 lb Professional Broadcast. Titan strives to create great experiences and we are glad that this interaction was no exception. We hope to be able to serve you again!

Posted 3 years ago

“Order took longer than anticipated to ship, causing plans to be changed. Noticed a smallish dent on the end of the product during assembly, however it was cosmetic and should not affect the performance of the grill. Company performance would be considered acceptable but certainly not outstanding.”

Helpful Report

Posted 3 years ago

Hello Kenneth, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titangreatoutdoors.com.

Posted 3 years ago

“Great except for one problem. The grill only comes with two post sections which is not enough to properly install it. Had to bolt another piece of steel to the last post to cement it into the ground. Other than that it's great.”

Helpful Report

Posted 3 years ago

Hello Michael! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 3 years ago

“Rack seems to be built pretty well. I will be unable to mount it to my Polaris 570 with the supplied hardware. I’ve temporarily mounted it using ratchet straps until I come up with a plan on how to bolt it down.”

Helpful Report

Posted 3 years ago

Hello Scot! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 3 years ago

“The product came with defects that made it unusable (fire pit grill meant to go up and down is stuck in place). It has taken the company weeks to reply only to say they're going to look into it (automated email).”

Helpful Report

Posted 3 years ago

Hello! Please accept our sincere apologies, your feedback will certainly be used to ensure that our team inspects the items to guarantee items are in good condition. I checked your account and found that you have collaborated with one of our Product Specialists, who assisted you regarding your concern. If there will be any issues in the future, please reach us at info@titanfitness.com so we can help you further.

Posted 3 years ago

“Overall the price and quality of the item seem like they are great. I was very disappointed in the shipping. When the item arrived, it seemed to be packaged/shipped in a very poor manner. It seemed like the box got destroyed but was then reinforced after the fact. Ideally I would add the picture to this review. Hoping it’s not damaged when we go to install soon.”

Helpful Report

Posted 3 years ago

“It took almost 6 weeks to be delivered. There was confusion on the shipping/delivery address which I responded to right away. Staff were pleasant and helpful. Thank you.”

Helpful Report

Posted 3 years ago

“Product is very nice. Shipping was not very smooth.”

Helpful Report

Posted 3 years ago

“Titan products and service are good but the FedEx delivery leaves a lot to be desired. Both boxes were badly damaged in delivery and the contents (chairs) were broken in both boxes. Now I’m dealing trying to get them sent back via FedEx, which is proving to be quite problematic due to the size. Titan will not refund me until the broken chairs have been returned (which is understandable) but it is a difficult process.”

Helpful Report

Posted 3 years ago

“The shopping was good and delivery was good, however, you should ANSWER YOUR PHONES.”

Helpful Report

Posted 3 years ago

“Everything is fine but I am missing a fork that the catalogue shows 2 and I received only one”

Helpful Report

Posted 3 years ago

“One box came undamaged but the folded chair was not properly put together so we had to fix it ourselves. The other chair cam in a box that was damaged. A bolt was loose in the box. Turned out to be an arm piece. Not as study or as well built as other stuff I purchased from Titan. Keeping them to see how the hold up.”

Helpful Report

Posted 3 years ago

“I just assembled the attachment have not used I’d like to know if you offer covers or can you suggest what can I use to cover protect my attachment”

Helpful Report

Posted 3 years ago

“The product is great. But,do to a delivery error by FedEx, I never received my original order which was placed thru Amazon Prime. After waiting several weeks to get that resolved, I ordered another unit directly from Titan which is the order you referred to above. I had asked for the original order to be refunded, but you sent me another. So now I have 2, and I'm trying to send the other one back (request # 1580087) . The item is still in the original packaging, I've taken pictures, and am waiting (1 week now) for the return label.........”

Helpful Report

Posted 3 years ago

“Very nice grill, but its too short would be better if the height was a little higher.”

Helpful Report

Posted 3 years ago

“We ordered two outdoor chairs. Only one came and we had to call to get the second one shipped. The first one took us two hours to assemble because a couple of the holes did not align and I had to use a power drill in order to get the bolts to slide through. The second chair went together easily. We really like the rocking chairs and they are solid and comfortable. Kevin and Debbie”

Helpful Report

Posted 3 years ago

Hi Kevin, while we are really glad that you are satisfied with the Everwood Hilltop Adirondack Rocking Chairs, We apologize however for the shipment delay and for the assembly issue you encountered. We understand that there are areas on the design that we can improved upon to deliver a better experience. Thank you for your consideration and If you encounter any quality issues impending the function of the chairs, please feel free to submit a warranty claim and our warranty team will get right with you. You can use this link to file a claim: https://support.titangreatoutdoors.com/hc/en-us/requests/new?ticket_form_id=360000859851

Posted 3 years ago

“Shipping took a long time and was delayed from the estimated delivery date. No option for expedited.”

Helpful Report

Posted 3 years ago

Hello Athena, thank you for your feedback. We found your account and verified that your order was shipped within 24 hours. We apologize for any carrier delays that occurred after the order was shipped. Unfortunately, we have little control over these delays, and our carriers try their best to keep the tracking information up to date. Your feedback will absolutely be used to enhance our shipping procedure, ensuring that our partner courier delivers the items on schedule and equally delivers the shipments. According to your account, everything was delivered on November 08, 2022. Please email us at info@titangreatoutdoors.com and reference PBR Amyra if you need further assistance.

Posted 3 years ago

“This attachment is a functioning attachment. It is packaged nicely and easy to assemble. The grate material is very thin and finish quality has slight imperfections which are acceptable per titan reps. (we have determined that these are just some slight imperfections during production)”

Helpful Report

Posted 3 years ago

Hello Eduardo! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,944 reviews