Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

“It’s been Almost two months and still haven’t received the parts to put the chairs together. I want to buy more chairs but can’t since the first ones didn’t work out.”

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Posted 1 year ago

“Half of the screws are missing, had to go to the hardware store, and it was damaged during shipping. Plastic was shredded to pieces. Their was no cushion, and the box was smashed and torn open half way”

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Posted 1 year ago

“When you buy a item it should at least tell you what’s missing? I can’t even buy the parts needed nor are there documents on the dimensions of the parts. How can you sell an item new or scratch/ dent but not even have spare parts?”

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Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Bought a $1200 grill from them that rusted in under a week. The finished bubbled off on the first used. I emailed them. A week later no response. I’m about to reverse my credit card charge.”

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Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“My entire box was smashed to pieces I sent you a picture of it. No response”

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Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. We checked and we have not received the photo. Kindly email it to support@titandistributorsinc.zendesk.com. You may also contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“If I could give this rating of zero, I would give it a zero. First off I was told that I would receive my grill on 26 August. I ordered my grill on 16 August. Therefore thinking that I was going to get it, I planned an event which I was to receive about $300 for. On the 26th. The guy pulls up with the truck I feel like I'm going to get my grill only to find out that the grill was not on his truck. He told me that they had put it on a different truck and I would get it on Monday. I called Monday to find out about what time only to be told that they would try to get it to me Monday but it would be there Tuesday. Now, I've lost the income from the event and I've taken off from work on Monday now I had to takeoff work on Tuesday. I called Titan back to see what they could do, and to possibly get some compensation for all the lost income, I was told they would get back to me either by email or via another phone call. Not only did titan not get back to me. I got another email that said I was not gonna get my grill until September 2 and then got an email from Titan with them saying it wasn't their fault and they would not be compensating me. The delivery company then goes on to say we couldn't find your grill. We found it and we sent it out. I have been a faithful customer of Titan for many years, but this was the worst service and explanations of no help whatsoever to get compensation. I was given at least four reasons that titan feels as though they should not have to compensate me. I kept telling them although the delivery company did not do their job my contract and payment went to tighten. I would have appreciated at least someone calling me to explain to me why they couldn't compensate me for everything that I've lost in this, not to mention I didn't even call when I got to Grill to put it together. I was missing a few bolts. I didn't want to deal with them anymore as much as I like the products I don't think that I will ever deal with Titan again.”

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Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“The cover is to small. It's only 20.5x 31.75”

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Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Not happy how the lights look. Very yellow and do not look real. I would like a return slip for them and if you have others with a whiter light, I would buy those instead”

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Posted 2 years ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you regarding your concern. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 1 year ago

“They sent me an unusual product and they aren't willing to make it right. Route hasn't responded to me in a week as well. I will never order from Titan Great Outdoors ever again.”

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Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“The last two grills ordered have shown up damaged and it is a struggle to get the company to make it right. Shipping and customer service need major improvement.”

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Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Kindly send us a photo or a video of the item showing the damage. You may send it to support@titandistributorsinc.zendesk.com. You may also contact us at info@titanbrands.com to further assist you.

Posted 2 years ago

“My order came damaged and I’m still waiting on you terrible customer service.”

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Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and issued a partial refund to cover the damages. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Very disappointed in your return policy. I paid $129 for an outdoor grate that ended up being too big to use. That was my fault and I would expect that to cost me something on the return. However, after jumping through your hoops to provide photos and emails, as well as trying to make the original box suitable for shipping, it was going to cost me $126 to ship it back to you. From there I would incur a 20% restocking charge. This is not a good policy if you want return customers. Just so you know, I will NOT be a return customer.”

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Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titangreatoutdoors.com/return-policy.html. Please email us at info@titangreatoutdoors.com if you require further assistance.

Posted 2 years ago

“Absolutely awful customer service. I ordered 3 teak items - 2 tables and a bench - totaling $1,281 on 7/7/23 including $64.48 for "route insurance". The tables started tracking immediately, and were delivered quickly but the bench wasn't scanned by FedEx until 7/16 and it finally arrived at the local station 7/20 where it sat for several days showing "delivery exception". I called Titan repeatedly asking for help and they did nothing but blame FedEx. Turns out the local FedEx station said Titan shipped me a customer return and didn't bother to remove the return label so FedEx was scanning 2 labels and sent it back to Titan due to the confusion. I spent hours on the phone with Titan and FedEx trying to figure out why the delay. When I called Titan to ask for a refund they're so cheap they didn't want to refund their worthless "route insurance". AVOID THIS COMPANY!! Their customer service is awful.”

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Posted 2 years ago

Hello, please accept our sincere apologies if the item you was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our customer care specialists who assisted you with your concern and informed you that the refund has been issued on August 01, 2023. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Stupid me - I ordered two teak folding tables and a discounted but still pricey $420 teak bench from Titan's "scratch and dent" section. I got a ship notification on all 3 items on 7/7/23. The tables came really fast - nice quality. When it didn't start tracking after a week I contacted Titan and was told wait 10 business days. Finally it started tracking but at each step FedEx showed "delivery exception" which usually means something is wrong with the package. I contacted Titan yesterday, no response. Called today 7/20, no-one is available for an escalation.”

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Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“If you receive a product that you are not happy with, it is hard to get your money back. You have to pay to ship back and they charge to restock. You to send pictures of the box and they decide whether or not you can send back. After they decide they will give the address to send to. You have to give them the tracking info before they refund, even if they already have your product. No tracking number no refund. I would have been better off to sell mine at a loss, I would have had more of my money back. I will NEVER order anything from them again.”

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Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed your return. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“I purchased a teak table, when the table arrived a huge chunk of wood was missing, it may have happened during shipping. I contacted Titan and gave pictures of the damage wondering if I could just get a discount of some sort on the table since it would cost more money to send it back. All they would do is give me 5% off a future purchase, nothing for the damaged table. I sent two follow-up emails asking if there was something else that could be done and received no response. I would not purchase anything with Titan again.”

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Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the refund for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“We paid extra for faster shipping, but fedex lost the package and it took three days for them to find it and deliver it after the original date.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“Package with grill grate arrived with visual damage. Grill grate had corresponding damage with side rail bent, paint gouged and scratched. Unit is dented/bent and scratched/gouged in several places. I bought the package protection at checkout. I took pictures and sent them in 15 minutes after delivery. Titan offered me 5% which is about $5 to settle. This could sell as a scratch and dent item for 25%-50% reduction. Very frustrating, very slow customer service and horrible resolution. I bought a new product and I want a new product but am being forced to accept a scratch and dent factory second. The product packing is not sufficient for the item weight. Buyer beware.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and issued a partial refund. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“I have been trying to place another order and emailed "info@titangreatoutdoors.com" several times for a tax-exempt quote, but I get no response. We can provide a tax-exempt certificate for this project. Please contact me at 631-231-2108. Thanks, Bill”

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Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. Your Tax Exemption request has since been Approved and has now been attached to your account with Titan. Should you wish to make any purchase in the future, you may contact our Sales Dept at 1-888-794-1455 from Mon - Fri / 8:00AM - 5:00PM CST to place your order so they can manually remove the taxes from the order. Or, if easier, you can place the order online and then reach out to us via email to process the refund for the taxes.

Posted 2 years ago

“My merchandise was delivered damaged Hope I can return it and get replacement”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Ash & Ember Reviews