Name: askderm
Rating: 4.70

Merchant Metrics


Shipping & Delivery
delivery methods	Postal Service
average delivery time	Within 5 Days
on-time delivery	97%
accurate and undamaged orders	100%
Customer Service
communication channels	Email, Telephone, Live Chat

About askderm:

askderm launched in 2004 with a simple mission to provide customers with access to best in class Dermatologist and Spa-quality skin care products at competitive prices. We had a simple belief that carefully selected products by an expert staff would lead to happy customers with skin that feels healthy and looks beautiful.

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“I did not receive the product. This is a fraud!!!”

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Hi Carolina - I am sorry that you are having trouble locating your package. Please make sure to reach out to customer service so they may further assist you. They are available Monday - Friday 9am-5pm EST.

“I haven't received the item I ordered yet.”

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Hi Yvonne - Thanks for reaching out. We do see that you choose USPS First Class International as your shipping method. It does state that this method of delivery can take 7-21 business days to be delivered depending on how long it is held in customs. It looks like it has been 6 business days since you placed your order, so it should be arriving soon. I have reached out to our customer service team to watch your tracking and make sure it is delivered within the allocated time frame. Thanks for your patience!

“You allowed me to order and pay for a product you did not have in stock. It was a waste of time.”

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“I have not received my order yet.”

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“I do not see nor feel any changes. I would like to have a refund and return the product”

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Hi Sharon - I am sorry that you are unhappy with the results of the product you purchased. Please reach out to customer service directly so they can assist you with your return.

This review is for your shopping experience with our store - shipping, packaging, pricing, customer service etc. Please feel free to update to your to reflect your shopping experience with askderm, instead of a review of the product you purchase.

Enjoy your day :)

“Package was not address correctly so returned”

Helpful Report

“Order placed & paid for on 4/27/18, still no delivery on 5/7/18! What is worst is that I cannot get anyone to answer my emails or any attempts to ‘chat live’ via the website! I’ll be contacting my credit card soon to dispute the charges & contacting the BBB.”

1 Helpful Report

“I don't get my package yet，it is almost ordered 2 weeks”

1 Helpful Report

“you sent the wrong product”

1 Helpful Report

“The purchases are not the right Product for me Large brown spots like sun spots have gotten bigger WHAT DO YOU HAVE TO REPLACE the Product I am using 480 220 2852 Thanks marge metz”

1 Helpful Report

“one of the box is broken, and then the custom servis doesn't do anything! that's my bad shopping experience.”

1 Helpful Report

“My package arrived with the Silk toner broken I. Pieces and all of it leaked in the package. I would like to have a replacement.”

1 Helpful Report

“Process to slow”

1 Helpful Report

“My glowbotics seal was broken and it leaked all over the box Unusable”

1 Helpful Report

Hi Amber! I am sorry to hear that your product leaked during transit. Have you reached out to customer service to resolve your issue? We are more than happy to send a replacement for you - please just reach out to customer service support@medaltus.zendesk.com Happy Holidays!

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