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askderm Reviews

4.70 Rating 487 Reviews
93% of reviewers recommend askderm
Company Reviews
Read askderm Reviews
85.42%
416 Reviews
7.39%
36 Reviews
2.05%
10 Reviews
2.05%
10 Reviews
3.08%
15 Reviews

About askderm: askderm launched in 2004 with a simple mission to provide customers with access to best in class Dermatologist and Spa-quality skin care products at competitive prices. We had a simple belief that carefully selected products by an expert staff would lead to happy customers with skin that feels healthy and looks beautiful.

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Postal Service
average delivery time
Within 5 Days
on-time delivery
97%
accurate and undamaged orders
100%
Customer Service
communication channels
Email, Telephone, Live Chat
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anne-Marie A
Verified Buyer
"You allowed me to order and pay for a product you did not have in stock. It was a waste of time."
Helpful Report
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Gary F
Verified Buyer
"I have not received my order yet."
Helpful Report
Sharon J
Verified Buyer
"I do not see nor feel any changes. I would like to have a refund and return the product"
Helpful Report
Hi Sharon - I am sorry that you are unhappy with the results of the product you purchased. Please reach out to customer service directly so they can assist you with your return.

This review is for your shopping experience with our store - shipping, packaging, pricing, customer service etc. Please feel free to update to your to reflect your shopping experience with askderm, instead of a review of the product you purchase.

Enjoy your day :)
Anonymous
Verified Buyer
"Package was not address correctly so returned"
Helpful Report
Anonymous
Verified Buyer
"Order placed & paid for on 4/27/18, still no delivery on 5/7/18! What is worst is that I cannot get anyone to answer my emails or any attempts to ‘chat live’ via the website! I’ll be contacting my credit card soon to dispute the charges & contacting the BBB."
1 Helpful Report
Anonymous
Verified Buyer
"I don't get my package yet，it is almost ordered 2 weeks"
1 Helpful Report
Sandra C
Verified Buyer
"you sent the wrong product"
1 Helpful Report
Marge M
Verified Buyer
"The purchases are not the right Product for me Large brown spots like sun spots have gotten bigger WHAT DO YOU HAVE TO REPLACE the Product I am using 480 220 2852 Thanks marge metz"
1 Helpful Report
Jishun L
Verified Buyer
"one of the box is broken, and then the custom servis doesn't do anything! that's my bad shopping experience."
1 Helpful Report
Tiffany L
Verified Buyer
"My package arrived with the Silk toner broken I. Pieces and all of it leaked in the package. I would like to have a replacement."
1 Helpful Report
Anonymous
Verified Buyer
"Process to slow"
1 Helpful Report
Amber H
Verified Buyer
"My glowbotics seal was broken and it leaked all over the box Unusable"
1 Helpful Report
Hi Amber! I am sorry to hear that your product leaked during transit. Have you reached out to customer service to resolve your issue? We are more than happy to send a replacement for you - please just reach out to customer service support@medaltus.zendesk.com Happy Holidays!
QIN Z
Verified Buyer
"Can not turn on!"
Helpful Report
Yan Z
Verified Buyer
"I bought something on online,but I don’t get it in a week."
Helpful Report
Maureen B
Verified Buyer
"It came damaged."
Helpful Report
askderm is rated 4.70 based on 487 reviews
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