askderm Reviews

Name: askderm
Rating: 4.61

4.6 Rating 868 Reviews

90 %

of reviewers recommend askderm

Company Reviews

Metrics

Info

4.6

Based on 868 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About askderm:

askderm launched in 2004 with a simple mission to provide customers with access to best in class Dermatologist and Spa-quality skin care products at competitive prices. We had a simple belief that carefully selected products by an expert staff would lead to happy customers with skin that feels healthy and looks beautiful.

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Anonymous

askderm 5 star review on 14th January 2021

Yin Y

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered evolis promote activator and received evolis reverse activator. I emailed customer service and they responded promtly but again they are sending out the reverse activator. I want my account to be credited and when I receive the second bottle, I'd be happy to send back both bottles.”

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“I am trying to purchase a 200 dollar product. Sites not working and no one answer the phone Sandra Mullis”

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“Still waiting for my Eterna Bella”

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“I have not received my orders yet”

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“Still waiting my order”

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“I haven't gotten my order yet. If you could help me on that it would be great. Thanks a lot”

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““Your shipment was received at 3:27 pm on September 28, 2022 in LADSON, SC 29456. The acceptance of your package is pending.” This is where I am stuck. I have never had a follow up email or tracking update. My charge went through but no product received”

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“They shipped me the wrong item and are not getting back to me so I can return it. My first…and probably last…time I’ll order anything from them.”

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“Placed an order and received an email stating my order was shipped. Checked the USPS tracking 7 days later and did not see any updates. Emailed customer service and was told their was a system error and now the product is unavailable in the color I ordered.”

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“I did not get any results from your product . It was a waste of money and time. I would like a refund. Deborah Mannon”

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Hi Deborah Thanks for taking the time to leave a review, however, this is a review about the experience you have had with shopping with askderm.com, not the product purchased. If you have a moment, we would love if you could revise your review to reflect your experience instead of the product purchased. Additionally, we do offer a very liberal 30 day return policy - if you would just reach out to customer service (hello@askderm.com), they would be more than happy to assist you with your return of an item if you are not happy with your purchase. Thanks :)

“My order was placed on 12/22/21, I did not receive it until 2/16/22. Nearly two months later. Nowhere on the website did it say this item was backordered or I would’ve purchased elsewhere. I will NEVER order from AskDerm again. I realize products aren’t always in stock and accessible, but for me to order without knowing it is a backordered item is ridiculous. At least notify your customers if you want to keep customers. I will never recommend this company to anyone I know.”

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“this is the 3rd message that I sent saying that I never rerceive the product”

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“The product I ordered was not the original it was a fake. I thought I was getting life cell product out of south beach Florida but I received a knock off product with same name but different packaging out of South Carolina very disappointed!! Won’t use this site again!!”

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“Never received the product and after four days, I have not had a resolution. I should have purchased it from Amazon. They deliver and replace the product. They understand customer satisfaction. Now I am out 150 dollars, unless you step up!”

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“Still haven’t received the order.”

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Hi Theresa - your order states: Delivered, In/At Mailbox September 17, 2021 at 5:28 pm Did you check this location for receipt of your package? Please feel free to reach out to customer service if you need additional assistance hello@askderm.com

“My BU sunscreen arrived without any expiration date anywhere on the bottle. I sent a message to you asking about this the day after it was delivered, now a week ago. I am not confident that the product is not expired, & no one has responded to my message.”

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“EL TIEMPO DE ENVIO ES DEMASIADO. COBRARON $418 DE TX EN MEXICO. EL TUBO DEL LIP PLUMPNG TREATMENT ESTABA SUCIO. Y SU REGALO HUELE MUY MAL.”

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“Still don’t have my product after weeks of waiting!! Have emailed numerous times and zero response!!”

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“I have. Not received my product yet so I have no comment”

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“Never received my item. Customer service, if it even exists, never responded to my email. The worst place to shop”

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askderm is rated 4.6 based on 868 reviews