askderm Reviews

4.69 Rating 449 Reviews
93% of reviewers recommend askderm

About askderm: askderm launched in 2004 with a simple mission to provide customers with access to best in class Dermatologist and Spa-quality skin care products at competitive prices. We had a simple belief that carefully selected products by an expert staff would lead to happy customers with skin that feels healthy and looks beautiful.

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Postal Service
delivery methods
Within 5 Days
average delivery time
97%
on-time delivery
100%
accurate and undamaged orders
Customer Service
Email, Telephone, Live Chat
communication channels
"Everything good except one item box crushed. It’s fine."
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"It was only a partial shipment of my order even though I was charged the full amount. They need to let the customer know if the full order is not in stock and charge the credit card accordingly. At this point I don't know if and when the balance of the order will be shipped."
"Just the beginning of scar healing. Will take time"
"Wish when you were out of a product you would give us the sale and ship the product when you get it."
"The products came quickly and in good condition."
"Have not received my order yet....but have used the life cell products before..."
"Great product & excellent price."
Hi Thomas - Thanks for taking the time to leave your feedback. I have researched the tracking for this order and it states you signed for the package on December 6th: Your item was delivered at 12:34 pm on December 6, 2018. The item was signed for by T FEBBRAIO.

I have alerted customer support to reach out to you for further information and they will be in touch shortly.
"Overall this is a good website. I just wish there was a little more clear information for the particular brand that I like to buy, because I keep purchasing the wrong thing."
"I really like the products and purchasing is really easy. The discount codes are great too! Unfortunately it’s a bit expensive with the Australian dollar being low right now."
"Customer for about 4 years. That tells all."
"The price of Silc Skin is reasonable and love the fact that it reduces wrinkles while you sleep. They last for 30 days. Wear when you sleep."
"better prices and larger selection"
"I always get the right product and the delivery was so fast"
"Quick to ship, items were packaged well, would have been great to have had a couple samples of products to try."
"I had an issue with a discount code when I was trying to order online. The representatives quickly issued me a refund in the amount of the discount. I was pleased."
"So far the product is very good"
"Purchase came quickly. At the time I ordered my product the website showed that there was a free product with purchase but when I clicked on it for it to show up in the cart, it charged me 25.00 so I took it out of the cart and thought maybe it would just be sent automatically. I didn’t receive it at all. Shouldn’t advertise something as free gift with purchase if it isn’t going to be offered."
Thank you for taking the time to leave a review for your shopping experience with askderm.com! Free Gifts will automatically be added to your cart with your qualifying purchase. If we can be of further assistance, please do not hesitate to reach out. Enjoy your day!
"New member could have discount."
askderm is rated 4.69 based on 449 reviews

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Alice, Customer Support