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askderm Reviews

4.6 Rating 857 Reviews

90 %

of reviewers recommend askderm

Company Reviews

4.6

Based on 857 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About askderm:

askderm launched in 2004 with a simple mission to provide customers with access to best in class Dermatologist and Spa-quality skin care products at competitive prices. We had a simple belief that carefully selected products by an expert staff would lead to happy customers with skin that feels healthy and looks beautiful.

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askderm 5 star review on 6th July 2022

askderm 5 star review on 14th January 2021

askderm 4 star review on 28th June 2018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 2 different colors and when they arrived they were both the same color.”

“Too many days for shipping”

“Askderm is my go-to for a reasonable price on professional grade products. My most recent order, though, frustrates me. My credit card was charged before it was even shipped. It sat in "label created" status for several days. Now I finally received one of the two items ordered. I appreciated the note on the packing slip letting me know that the other item is backordered, but I shouldn't have been charged for it already.”

“the cream got hot enroute, and was almost leaking out of the jar when i opened it”

“I still haven't gotten my order and tracking hasn't been updated since July 20th. It still says "package acceptance pending." I have order from Askderm before and I have ordered this product before so I expect everything will be fine....once my order arrives. It's always frustrating when you have to wait a long time to receive an order and even more frustrating when tracking doesn't show movement.”

“Was acceptable, 1 of the products not available, and don’t have information about this. Beeng charged”

“I received the product I ordered! However, the pump on the bottle doesn't work! I called left my name, number and email address in order to be contacted concerning the issue. Have not heard one word from any representative!”

“Just not shipped yet. I don’t if it will ship.”

“System made buying easy, but still have not received product.”

“Todavía no llega mi pedido!”

“I'm giving it not a great review because I was sold an expired product. It coagulated on my skin when I put it on. I will say that the customer service was fantastic and I was fully refunded for my purchase. Shipping was also quick in just 3 days. So everything else was great, just not the product.”

“You sold me products that you did not have in stock'”

“your definitely not 2-3 day shipping....”

Hi! Thanks for taking the time to leave a review. Unfortunately you purchased just as Hurricane Dorien was headed our direction (as we are in the Charleston, SC area) - every shipping service was halted last week prepping, enduring and then finally re-opening. It does look as though your package is out for delivery today and we sincerely appreciate your patience and understanding!

“9-16-2019 I previously responded that I had a problem with an askderm order in which I did not receive what I thought I had ordered. Naturally, I was not happy with that situation. I subsequently exchanged a few e mails with askderm customer service about my concerns. Ultimately, I was unexpectedly surprised (pleasantly so) with how Kelly at askderm customer resolved the situation. Askderm includes the following statements on the order form included with each shipment - “Your feedback is important to us.” “If you’re not satisfied, let us make it right. ———— we will do whatever it takes to make you happy.” From my experience, I would say these are not just words to these folks. They actually mean it. I am impressed, ------------------- Previous rating comments: (edited) To say that I am dissatisfied not only with the process of ordering but also with what has been sent verses what I expected, would fall far short of describing my disappointment with what has happened. I do not wish to go into extensive detail here. Without too much wording, just let me state I thought I was ordering 16 oz size of DML lotion for $13 dollars per bottle. ------------ In the process of finalizing the order something appears to have changed along the way. The finalization and one subsequent shipping conformation for my order now contained a different image of what appeared to be an 8 oz bottle with a more conventional cap. ---------. The order documentation merely said Quantity 3 with no written information anywhere to indicate what size was ordered, or what size would actually be shipped? Arrival of the shipment --- confirmed my suspicion that there was a problem. --------------. It was obvious that I had received half the quantity I thought I had ordered. No, I was not happy! -------------- ------------ Roger O’Mahen Las Cruces, NM”

“service was excellent, but not sure the product met the need or specs”

“Fast shipping but products were not bubble wrapped. Even though nothing was broken, the boxes for inside products were damaged during delivery, which was kind of an disappointment.”

“Received product, would like to have a better invoice, one page please!”

“I always love this company, but there was a free gift that was supposed to come with the Glytone purchases. It popped up when I shopped for my items. I may be mistaken, or maybe I was supposed to add a code. Not sure, but that's been my only issue ever with your company. Always prompt, correct and very customer satisfaction based.”

“No tax and discount”

“Good reply but I still haven't received my recent order for heel and elbow cream????”

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askderm is rated 4.6 based on 857 reviews