Asurion Reviews

"They sent my package to the wrong address. Not only wrong address but wrong state! And now won't answer my questions. Very unprofessional and does not care about customer service."

"Horrible .. spent thousands of dollars and having the hardest time getting one claim approved..\r\nwasted tons of time too!"

"Scammers they located in Philippine they stole my money for 3 years paying for iPhone with bell Canada if you call them to replace damaged phone never can . Playing with customers exactly like a football game . Those scammers living on stolen Canadian money by helping from Canadian companies like bell Canada \r\nStay away"

"Scammers they located in Philippine they stole my money for 3 years paying for iPhone with bell Canada if you call them to replace damaged phone never can . Playing with customers exactly like a football game . Those scammers living on stolen Canadian money by helping from Canadian companies like bell Canada \r\nStay away"

"Scammers they located in Philippine they stole my money for 3 years paying for iPhone with bell Canada if you call them to replace damaged phone never can . Playing with customers exactly like a football game . Those scammers living on stolen Canadian money by helping from Canadian companies like bell Canada \r\nStay away"

"Scammers they located in Philippine they stole my money for 3 years paying for iPhone with bell Canada if you call them to replace damaged phone never can . Playing with customers exactly like a football game . Those scammers living on stolen Canadian money by helping from Canadian companies like bell Canada \r\nStay away"

"Asurion through Verizon\r\nSamsung S23 Ultra battery expanded inside and forced the case open. For $99.00 Asurion sent a replacement phone but they were unable to properly transfer an app I needed and was unwilling to lose. Because of this I had to take my damaged phone to an Asurion authorized repair facility and pay $264.36 for a new battery and screen out of my own pocket and have to return the phone they sent me or be charged $300 and they will lock the replacement phone serial number. \r\nSo... I have paid Asurion $19 monthly for 22 months, or $418 for inaurance + $99 for Asurion to send a replacement that I could not use totaling an insurance cost of $517.\r\n\r\nSo...\r\nI had to pay an Asurion repair facility $264.36 to repair my old phone and Asurion will not reimburse me for the repair cost done at their Asurion certified repair facility. \r\n\r\nSummary:\r\nPaid $517 for insurance that wasn't honored. I believe Asurion should have covered the repair cost if they were unable to successfully transfer my app to their replacement phone. \r\n\r\nRepair cost using Asurion was $517 Ins + $264.36 = $781.36.\r\n\r\nRepair cost without Asurion would have been $264.36.\r\n\r\nSavings if I didn't have Asurion would have been $517.00."