Asurion Reviews

"Good Information on the program."

"I am subscribed to Asurion Home Protect through Verizon. I submitted a claim for my 85\" TV for a line that had developed from top to bottom. The line continued to growand eventually the screen quit working. On a whim, we tried to turn it again, and it did turn on, but with the now roughly 2\" line on the screen. \r\n\r\nI contacted Asurion, they told me that it was determined that there was physical damage to the screen. They stated that they figured this out through the pictures because there was a big black dot that showed them there was damage to the screen. \r\n\r\nBUT... the original claim (I filed many on this TV to try to get this completed) has images showing the TV did not have that \"dot\" on it, thus proving that there was no physical damage to the TV and that this was all due to the malfunctioning of the television. \r\n\r\nAlso, they claim that I input that there was physical damage to the TV, I never did that... In fact, I filed on my mobile devise, and it skipped sections and wouldn't even allow me to input what happened to the TV, I assume this clitch had something to do with \"physical damage\" being selected.\r\n\r\nI called and spoke to the customer service, and eventually talked to a Jamie, she was nice, and everyone I talked to has been nice as well, however, Jamie told me that the \"dot\" indicated damage and there was nothing she could do for me and that any claim going forward would be denied.\r\n\r\nI pay for this service, and Asurion should supply the service, which is not. Also, on Asurion's website, for home protect through Verizon... it states accidental damage is covered... so even if that were the case, which it is not, it should be covered and Asurion is mis-representing itself inorder to deny claims. All images are attached and I expect the claim to be processed and the TV replaced. I paid $3000 for this TV, now it can be purchased for far less money!\r\n\r\nI'm leaving Google review as well and making social media posts and supplying the recording of our conversation online."

"I am subscribed to Asurion Home Protect through Verizon. I submitted a claim for my 85\" TV for a line that had developed from top to bottom. The line continued to growand eventually the screen quit working. On a whim, we tried to turn it again, and it did turn on, but with the now roughly 2\" line on the screen. \r\n\r\nI contacted Asurion, they told me that it was determined that there was physical damage to the screen. They stated that they figured this out through the pictures because there was a big black dot that showed them there was damage to the screen. \r\n\r\nBUT... the original claim (I filed many on this TV to try to get this completed) has images showing the TV did not have that \"dot\" on it, thus proving that there was no physical damage to the TV and that this was all due to the malfunctioning of the television. \r\n\r\nAlso, they claim that I input that there was physical damage to the TV, I never did that... In fact, I filed on my mobile devise, and it skipped sections and wouldn't even allow me to input what happened to the TV, I assume this clitch had something to do with \"physical damage\" being selected.\r\n\r\nI called and spoke to the customer service, and eventually talked to a Jamie, she was nice, and everyone I talked to has been nice as well, however, Jamie told me that the \"dot\" indicated damage and there was nothing she could do for me and that any claim going forward would be denied.\r\n\r\nI pay for this service, and Asurion should supply the service, which is not. Also, on Asurion's website, for home protect through Verizon... it states accidental damage is covered... so even if that were the case, which it is not, it should be covered and Asurion is mis-representing itself inorder to deny claims. All images are attached and I expect the claim to be processed and the TV replaced. I paid $3000 for this TV, now it can be purchased for far less money!\r\n\r\nI'm leaving Google review as well and making social media posts and supplying the recording of our conversation online."

"I am subscribed to Asurion Home Protect through Verizon. I submitted a claim for my 85\" TV for a line that had developed from top to bottom. The line continued to growand eventually the screen quit working. On a whim, we tried to turn it again, and it did turn on, but with the now roughly 2\" line on the screen. \r\n\r\nI contacted Asurion, they told me that it was determined that there was physical damage to the screen. They stated that they figured this out through the pictures because there was a big black dot that showed them there was damage to the screen. \r\n\r\nBUT... the original claim (I filed many on this TV to try to get this completed) has images showing the TV did not have that \"dot\" on it, thus proving that there was no physical damage to the TV and that this was all due to the malfunctioning of the television. \r\n\r\nAlso, they claim that I input that there was physical damage to the TV, I never did that... In fact, I filed on my mobile devise, and it skipped sections and wouldn't even allow me to input what happened to the TV, I assume this clitch had something to do with \"physical damage\" being selected.\r\n\r\nI called and spoke to the customer service, and eventually talked to a Jamie, she was nice, and everyone I talked to has been nice as well, however, Jamie told me that the \"dot\" indicated damage and there was nothing she could do for me and that any claim going forward would be denied.\r\n\r\nI pay for this service, and Asurion should supply the service, which is not. Also, on Asurion's website, for home protect through Verizon... it states accidental damage is covered... so even if that were the case, which it is not, it should be covered and Asurion is mis-representing itself inorder to deny claims. All images are attached and I expect the claim to be processed and the TV replaced. I paid $3000 for this TV, now it can be purchased for far less money!\r\n\r\nI'm leaving Google review as well and making social media posts and supplying the recording of our conversation online."

"I am subscribed to Asurion Home Protect through Verizon. I submitted a claim for my 85\" TV for a line that had developed from top to bottom. The line continued to growand eventually the screen quit working. On a whim, we tried to turn it again, and it did turn on, but with the now roughly 2\" line on the screen. \r\n\r\nI contacted Asurion, they told me that it was determined that there was physical damage to the screen. They stated that they figured this out through the pictures because there was a big black dot that showed them there was damage to the screen. \r\n\r\nBUT... the original claim (I filed many on this TV to try to get this completed) has images showing the TV did not have that \"dot\" on it, thus proving that there was no physical damage to the TV and that this was all due to the malfunctioning of the television. \r\n\r\nAlso, they claim that I input that there was physical damage to the TV, I never did that... In fact, I filed on my mobile devise, and it skipped sections and wouldn't even allow me to input what happened to the TV, I assume this clitch had something to do with \"physical damage\" being selected.\r\n\r\nI called and spoke to the customer service, and eventually talked to a Jamie, she was nice, and everyone I talked to has been nice as well, however, Jamie told me that the \"dot\" indicated damage and there was nothing she could do for me and that any claim going forward would be denied.\r\n\r\nI pay for this service, and Asurion should supply the service, which is not. Also, on Asurion's website, for home protect through Verizon... it states accidental damage is covered... so even if that were the case, which it is not, it should be covered and Asurion is mis-representing itself inorder to deny claims. All images are attached and I expect the claim to be processed and the TV replaced. I paid $3000 for this TV, now it can be purchased for far less money!\r\n\r\nI'm leaving Google review as well and making social media posts and supplying the recording of our conversation online."

"After sending me out the wrong device, I was forced to make 7 phone calls, during which I was lied to, disrespected, sent to the extension of the CEO's office, given incorrect and different reimbursement amounts, etc, and when I was finally told I would be getting reimbursed for the correct amount, despite everything they mishandled, they informed me that I i would receive a paper check in 10 DAYS! When i said i cant go 10 dats without a phone because i use it to run my business, she said to use my old device in the meantime, yes, THE BROKEN ONE that I'm trying to replace! I asked if an exception could be made given the circumstances of this claim and how much time and bs I had to endure just to get this far, but she said no and then treated me like a toddler by giving me my two options, a paper check in 10 days or nothing! Then she again suggested I use my broken phone until then!\r\nTo say I was mistreated and my claim was not handled professionaly is an understatement! Use my old, broken device, that does not charge for 10 days, what great advice! Here's my advice to anyone thinking of using Asurion: Steer Clear! Unless you of course want them to waste hours and hours of your time only to get an unacceptable resolution to your device issues!"

"They sent my package to the wrong address. Not only wrong address but wrong state! And now won't answer my questions. Very unprofessional and does not care about customer service."