Asurion Reviews

Name: Asurion
Rating: 1.21

1.2 Rating 370 Reviews

5 %

of reviewers recommend Asurion

Company Reviews

Questions

Metrics

1.2

Based on 370 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

908-547-3754

Write Your review

Tell us how Asurion made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The gentleman I spoke with was really kind and professional. Made sure to handle the issue I was having, expertly. My only bummer was that I wasn't able to leave a direct review right after the call.”

Helpful Report

Posted 4 weeks ago

“I put in a claim, was charged the standard $99 and replacement phone arrived the next day. Went to Verizon for help transferring my data and the rep found that we were eligible for new phones at no cost. He called Asurion and we were told to return the replacement phone and the $99 would be reimbursed. Took it to USPS on July 28 ... the package still has not been delivered 8 days later (from upstate NY to TN). Called Asurion on August 2nd and told them the package appears to be in limbo. The rep was great and said since I had done the right thing in returning the phone and am not responsible for the mess up by USPS, she would put in for the refund, which was received today (August 5). Excellent service!”

Helpful Report

Posted 1 month ago

“I was on call with a very nice gentleman named Jeremy from Asurion in York, PA and he was incredibly helpful and easy to talk to. He went above and beyond in helping me find and get a solution for my phone problem. I promised to answer the questionnaire at the end of the call, but it cut me off before I could leave a glowing review. I hope this reaches him and his office, his service was 11/10, absolutely top tier! Very grateful for his help and patience while repeating information whilst I was so frazzled!!”

Helpful Report

Posted 1 month ago

“Shout out to Anna one of the people that I had called and she was probably the most helpful person I’d ever had simply because when I was working with uBreakiFix they had given me the worst service I’ve ever had anywhere. And so for her to give me more information that was so much more helpful. It was phenomenal to feel so relieved.”

Helpful Report

Posted 2 months ago

“I had a lovely costumer service Rep named Leo that was on the line with me for over an hour patiently helping me setting up my new phone after my other was stolen. We had to go around Apple support Stuff because all of my important info was on that other phone and he was able to directly answer all of my questions/concerns about getting back to all of my things lost in the cloud. He helped direct me to another rep when his services was no longer acquired and he went above and beyond with staying on that same line to make sure I got in contact with where I needed to go before he ended our conversation.. He was very persistent/patient and also personable which I appreciate because I felt like it wasn’t just another “tech” call. Thank you so much for employing people such as him. I began my phone call frustrated and angry; but I ended very pleased and taken care of.”

Helpful Report

Posted 2 months ago

“Jahcari was a great help setting up my new phone! Very personable and there to help! Literally got everything set up in 10 minutes!”

Helpful Report

Posted 4 months ago

“Horrible company to deal with. I had an issue with my Martin acoustic guitar. When I tried to file a claim with Asurian, they kept telling me that I had to work with Martin & co. to see if they would cover it. Martin denied claim cause they said it was a manufacture issue. The guitar was too dry and stopped working. Every time I told Asurian that Martin denied claim, they kept sending me an automated message that I should deal with Martin. Now Asurian denied my claim cause I had guitar fixed by an authorized Martin dealer and did not tell Asurian. I will never buy a warranty from Asurian again!”

Helpful Report

Posted 4 months ago

“The service was fast a quick, definitely will be going back if I need my phone fixed. Forbid I ever have to. Lol”

Helpful Report

Posted 7 months ago

“Luanna’s behavior is Asurion CustOm'er SER VICE (8O5' 41O) 56OO Asurion P 'HO NE NUMbER (8O5 41O) 56OOa classic example of someone who won’t own up to their mistakes, instead choosing to defame others to cover for her own ignorance and lack of professionalism. She’s been cropping out images and screenshots to twist the narrative, which only shows how desperate she is to avoid”

Helpful Report

Posted 9 months ago

“First time I’ve ever signed up or use this service before, but I figured I would give it a shot and the product I had a problem was was my brand new HP printer after one day I could not get it to connect to the Internet. I got on the phone and called Asurion Right away. I got somebody. They spent over an hour with me on the phone, taking control of my computer and took care of my problem so I did not have to return this item to the store. I am so overwhelmingly happy with this company.”

Helpful Report

Posted 9 months ago

“Amazing experience. They were a little late so when they got to my job site and I was gone they called me. They sent the repairman to my house. He said it would be about 45 min. Less than 30 min later I had my phone in hand with new screen. The tech was professional and friendly. A great experience!!”

Helpful Report

Posted 1 year ago

“Shipped overnight,,, impressed with asurion”

Helpful Report

Posted 1 year ago

“I had a very fast and pleasant experience. My hearing aids were damaged and I was reimbursed very quickly after returning them to Asurion. I am very surprised by the reviews as i had a very good experience.”

Helpful Report

Posted 1 year ago

“Everything I have experienced so far with Asurion has been great 😃😃... I have nothing but good things to say about Asurion... 👍😁💜❤️👍👏🫶✌️”

Helpful Report

Posted 1 year ago

“Super quick, super convenient, very helpful and thorough”

Helpful Report

Posted 1 year ago

“I have an old Pixel 2 phone a friend needed to use after losing his; I took it to Asurion in Arlington and in less than 30 minutes it was reset & ready to use. Excellent service! I always take my phone issues to Asurion and they always fix my issues!! Excellent!!”

Helpful Report

Posted 1 year ago

Asurion is rated 1.2 based on 370 reviews