Atterley Reviews

Name: Atterley
Address: Atterley.com Retail,16 Charlotte Square, Edinburgh
Rating: 4.44

4.4 Rating 580 Reviews

88 %

of reviewers recommend Atterley

Company Reviews

Questions

Metrics

4.4

Based on 580 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.4 out of 5

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Email:

support@atterley.com

Location:

Atterley.com Retail,16 Charlotte Square
Edinburgh
EH2 4DF

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great shopping experience with Atterley - prompt service and the item was beautifully packaged !”

Helpful Report

Posted 6 years ago

Hello, Thank you for leaving a review on your Atterley experience! We are so pleased to hear you had a great shopping experience at Atterley. We aim to ensure the best products as well as services are provided so it is fab to hear we are meeting the high standards set by ourselves. Thank you again, Emma Atterley Customer Care

Posted 6 years ago

“Such a great site. Beautiful clothes and, oh my, the shoes! Really speedy delivery, superb customer service. If I had to choose only one website to shop from, this would be it!”

Helpful Report

Posted 6 years ago

Hello Lydia, Wow! What a fantastic review!! We agree, the selection of products - especially the shoes - is fantastic! (Although we may be a bit biased). It is brilliant to hear you are so pleased with the sites on site as well as the service provided. We really appreciate you helping to share the word about us. We really do have the best customers. We look forward to seeing you again soon. Many thanks, Chloe Atterley Customer Care

Posted 6 years ago

“Very pleasant online experience.”

Helpful Report

Posted 6 years ago

Good Afternoon. We're so happy to hear that you enjoyed shopping with us. Thank you for taking the time to leave a review on your shopping experience. We hope to see you again soon! Kind regards, Chloe Atterley Customer Care

Posted 6 years ago

“Easy on line shopping quick delivery”

Helpful Report

Posted 6 years ago

Hello, Thank you for taking the time to leave a review, it is great to hear from our customers. We are so happy that you find shopping on Atterley smooth and easy. Many thanks, Chloe Atterley Customer Care

Posted 6 years ago

“My T shirt was fab, gorgeous fabric and arrived very promptly, beautifully wrapped. Atterley offer an eclectic range of designers and a great service. Thank you!”

Helpful Report

Posted 6 years ago

Hello Alison, Thank you so much for this great 5 star review! Your kind words have really put a smile on the Atterley team faces. We are so glad you love the top you have received as well as the service. The top is gorgeous! We look forward to seeing you again soon. Many thanks, Chloe Atterley Customer Care

Posted 6 years ago

“Great service, and just different!”

Helpful Report

Posted 6 years ago

Good Afternoon Kathryn, Thank you so much for your kind words and a 5 star review! I am so glad to hear you are pleased with the service provided at Atterley. It is great to hear we are hitting the mark. Many thanks, Lucy Atterley Customer Care

Posted 6 years ago

“Everything went very well and the item arrived on the expected date. I am very satisfied with the service.”

Helpful Report

Posted 6 years ago

Hi Helena, It is always great to hear from our Atterley customers, thank you for taking time out your day to leave a review of your experience. We work hard to meet expectations like yours and are so pleased you have had a great Atterley experience. We hope to see you again soon! Many thanks, Lucy Atterley Customer Care

Posted 6 years ago

“Loving the choice of fashion brands, more indie in feel but still classical. Everything I have bought fits really well and is stylish.”

Helpful Report

Posted 6 years ago

Good Afternoon Miss Ransley, Thank you for leaving such a lovely review - this really put a smile on all our faces! We work hard to ensure a great selection of products are on Atterley for our customers to choose from. We are so glad to hear everything you bought fits well and you feel stylish in your new items. We count ourselves lucky for having customers like you. We look forward to seeing you again soon! Many thanks, Lucy Atterley Customer Care

Posted 6 years ago

“Good service. All items arrived in nice packaging as well.”

Helpful Report

Posted 6 years ago

Hello, The team here at Atterley are thrilled to hear such positive feedback! Thank you for taking the time to do so. We always aim to provide the best service available so it is fantastic to hear we are getting it right :) Thank you so much, Lucy Atterley Customer Care

Posted 6 years ago

“Great edit of fashion brands and good service”

Helpful Report

Posted 6 years ago

Good Afternoon, It is really great to hear you are impressed with the edit of our brands - we work hard to curate only the best products for our Atterley customers. We are also so pleased that you are happy with the service provided :). Thank you for taking the time to leave such a lovely review. Many thanks, Emma Atterley Customer Care

Posted 6 years ago

“Reliable service and extremely fast delivery. Have not stopped recommending shopping on Atterley to all my friends!”

Helpful Report

Posted 6 years ago

Good Afternoon, We are so pleased to hear you have been recommending Atterley to your friends and family - that is so lovely, we really appreciate that! We are so happy you love the shopping experience with us. This review has really put a smile on all our faces. We look forwards to seeing you and your friends soon! Many thanks, Chloe Atterley Customer Care

Posted 6 years ago

“Excellent product description, prompt delivery with a reliable service.”

Helpful Report

Posted 6 years ago

Hello, Thank you for taking the time to leave a review! I am so pleased to hear you are impressed with the services and product descriptions on site! We hope to see you again soon :) Many thanks, Emma Atterley Customer Care

Posted 6 years ago

“the service was good although i was unable to keep the garment as it was too small and it was the biggest size available (42). I do find it sad that many designers feel that just because one might be a little over your average size we don't appreciate style and good design.”

Helpful Report

Posted 6 years ago

Good Afternoon Shani, It is so lovely to hear from our customers. I am so glad you are pleased with the services provided by Atterley. We have noted your feedback and have reported it back to the wider team. We are always so glad to get feedback on how we can improve. Many thanks, Emma Atterley Customer Care

Posted 6 years ago

“Ordered a pair of shoes from Atterley, great value and arrived next day. Delighted.”

Helpful Report

Posted 6 years ago

Hello, Thank you for taking the time to leave a review. I am so pleased you are delighted with your order :). It is great to hear these arrived with you so quickly. We strive to ensure the best products and services are provided at Atterley. We hope to see you again soon! Many thanks, Chloe Atterley Customer Care

Posted 6 years ago

“Great service really impressed with packaging - came gift wrapped”

Helpful Report

Posted 6 years ago

Good Morning, We are so glad you are really impressed with your purchase from Atterley! Thank you for taking the time to let us know this. We are also so please to hear you are happy with the service provided. Thank you so much for leaving a review of your Atterley experience. Many thanks, Chloe Atterley Customer Care

Posted 6 years ago

“Great choice of fashion and brands that you can’t get everywhere so makes them more special”

Helpful Report

Posted 6 years ago

Hello, We really appreciate you taking the time to leave a lovely review! I am so happy to hear you love the items on site. We love to celebrate independent style and support brands which you may not see everywhere :) It really put a smile on our faces to hear you regard Atterley as a special brand. Thank you again for leaving such a great review! We hope to see you again soon. Many thanks, Chloe Atterley Customer Care

Posted 6 years ago

“Great product, prompt service! Thanks”

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Posted 6 years ago

Hello Bryan, Thank you for taking the time to leave a review - we love hearing from our customers! It is great to hear you love the products and services provided by Atterley. We hope to see you again soon! Many thanks, Lucy Atterley Customer Care

Posted 6 years ago

“Great range available and the delivery service was very prompt.”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for rating your Atterley experience 5 stars! I am so pleased you love the products available. We try our best to ensure our customer have a wide range of products to choose from. We are also so pleased you are happy with our delivery services. Thank you so much for taking the time to leave a review. Many thanks, Lucy Atterley Customer Care

Posted 6 years ago

“Good service quick delivery and return process”

Helpful Report

Posted 6 years ago

Hello Natalie, It is great to hear from you! Thank you for taking the time to leave a review, it is always great to hear from our loyal customers. I am so pleased you are happy with the services provided at Atterley. We hope you love your items and hope to see you again soon! Kindest regards, Lucy Atterley Customer Care

Posted 6 years ago

“Updating my review to say Atterley customer service went “above and beyond” to remedy a concern. After an unfortunate delay from the boutique responsible for dispatching the item I ordered - Atterly stepped up and graciously sorted the situation. To my delight and greatest satisfaction they insisted the jumper be dispatched with international overnight service because they knew I was going on holiday and time was running short. I received the jumper the very next morning (!) and not a moment too soon! I received so many compliments on the jumper while on holiday and did not hesitate to recommend Atterly to friends who inquired where I purchased it. Thank you Atterly for making this a happy ending.”

Helpful Report

Posted 6 years ago

Good Afternoon Doug, Thank you for taking the time to leave a review, we are saddened to hear you are unhappy with your experience at Atterley. Our goal is to always offer exceptional service and goods. Unfortunately, in this instance we have failed to meet our high standards. I will ensure a customer service representative gets in touch with you to rectify this situation at once. We apologise for any inconvenience caused by this. Kindest regards, Emma Atterley Customer Care

Posted 6 years ago

Atterley is rated 4.4 based on 580 reviews