Auto Windscreens Reviews

Name: Auto Windscreens
Address: Trifords Limited T/A Auto WindscreensBritannia House, Storforth Lane, Chesterfield, Derbyshire
Rating: 3.58

3.6 Rating 1,081 Reviews

64 %

of reviewers recommend Auto Windscreens

Company Reviews

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Metrics

3.6

Based on 1,081 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5

Visit Website

Phone:

0800 999 5000

Email:

marketing@autowindscreens.co.uk

Location:

Trifords Limited T/A Auto WindscreensBritannia House, Storforth Lane, Chesterfield
Derbyshire
S40 2UZ

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Auto Windscreens 1 star review on 15th October 2024

"Me and my family are on holiday and incurred a cracked windscreen on the 11th July due to a stone hitting us on the way to Portsmouth from Liverpool. I'm transporting my 2 year old daughter, wife, dog, and Grandmother-in-law, and need to leave for home on the 15th July (Friday).\r\n\r\nI made contact with Auto Windscreens on Tuesday morning after Autoglass said they wouldn't be able to complete the job until the 18th July. Auto Windscreens said they would complete the work initially on the 15th July according to their job page. This then changed to the 16th July, and then the 21st July, and we were called by an agent since they were confused about their own dates. It turns out that it's a 2 part job and \"the system can't deal with such jobs\". After that scare, I was asked to pay for the repair since the car I own is part of Jaguar's management fleet, so a standard insurance-based claim isn't possible. I did so, at a cost of \u00a31071.89, in the hopes of getting the job sorted quickly.\r\n\r\nWe were then given a job date of 14th July between 12:21 and 14:21. We stayed in on the 14th July to ensure the repair-person would be met, but at 13:30 when I checked on the job page, the time had changed to 14:00 to 16:00. I rang because I was concerned, and was told again that \"that's the second stage of the job, the system can't deal with the two stage jobs\" but that \"there is an engineer assigned and he'll be there by 14:21\". I then received a phonecall immediately afterwards stating that the glass that had been delivered for the afternoon delivery had been incorrectly labelled by the supplier and was unfit for the repair. There's nothing else that can be done apparently, except to get a reimbursement.\r\n\r\nI've wasted most of my holiday trying to get this sorted out (our first in 2 years) and I'm incredibly upset by the whole affair. I would not recommend Auto Windscreens to anyone who needs a job completing with any degree of urgency or professionalism. What should be simple from the customer's side has been a, frankly, ridiculous chore. Terrible customer service, the whole experience has been absolutely horrible. No offer of any reparations for time wasted were made either, just \"there's nothing more we can do\".\r\n\r\nI now have to drive 250-odd miles with a cracked windscreen due to this incompetence. I will be issuing a formal complaint and seeking some form of reparation for the massive inconvenience Auto Windscreens have caused me and my family.\r\n\r\nAlso been on the phone for 45 minutes to issue a complaint, still no answer."

Auto Windscreens 1 star review on 14th July 2022

Martyn Lloyd-Kelly

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“really bad company the technician said that he would be here by 11 didnt arrive until 12 and then didnt want to do the job made excuses about not being enough space to work despite it being a company car park!”

Helpful Report

Posted 8 years ago

“I have cancelled the service and they have agreed to issue a refund for the deposit. 10 days later and after a multiple phone calls I still have not received the money back. I was now told that it may take up to 15 working days. I got home today and instead of the refund I got invoice for cancellation fee. Not only they have taken my money but now demand more money. Avoid at all cost and don't pay them any money upfront!”

Helpful Report

Posted 8 years ago

“Work still has not been done came out with the wrong screen on Saturday just got to me again only to be told that it can't be done due to weather i now have to wait another week”

Helpful Report

Posted 8 years ago

“Would be 0 stars but cannot be given. Promised fitting of glass between 09.15 and 11.15 but did not turn up. Customer services are a complete joke promising fitter would call but as yet no call. So i cancelled and have another company doing work as i write this review,and this bunch of cowboys want to charge a cancellation fee of £35.00. In my opinion if you need glass for your car try elsewhere first i know i should have. These guys give the muppets a bad name.”

Helpful Report

Posted 8 years ago

“Absolute cowboys! Workmanship terrible ended up with glass all over the bonnet! Broken clips on trim! Glass left all over the seat! Never use these again!”

Helpful Report

Posted 8 years ago

“Terrible customer service , first of all my new screen turned up scratched so got taken back so lost a day off work . Then the new screen turned up but the engineer accidentally broke my silver trim on my Audi my window in drivers side would not line up so left with huge gap . Thank god it hasn't rained or my seats would of got wet . Then I was told they would order a full set of trim so it didn't look odd . But only tuned up with one part . So that went back . Now going to lose another day off work in total that will be 4 days lose if earnings for me . I can understand accidents happen but no compensation for losing this timecoff work and still not full set of trim as the car is a 03 plate and clearly they only want to put one piece of new trim that doesn't match the rest and they think I'm happy with there work and customer services. Waiting for calls back constant lies with never use again . Disgusting hate being lied to and messed about so much . Issue still not resolved just get told by complaints they will fit one bit of trim that don't match and I'm not being given anything for the time I've lost of work due to there mistake”

Helpful Report

Posted 8 years ago

“Didn't turn up in the 2 hour time slot they had organised. And decided to reschedule for a later time without even notifying me!! Only found out by ringing to complain that the appointment had changed. They didn't think to call.....Meant I had to rush around to find someone else to collect my child from school. Complained to the customer service team and received a poor version of an apology. Very disapointed.”

Helpful Report

Posted 8 years ago

“Avoid if at all possible. They specialise in terrible customer service and the fast, sloppy fit of parts. After 2 months of phone calls, I finally managed to get them to use the correct (manufacturer) glass for the car, the manufacturer glass at my cost under an insurance replacement. I pay for this over the phone, several hundred pounds. First attempt at replacement: text me the day before to set a time (great), arrived late (bad). Gave the chap tea and biscuits and he set to work. 90 mins later, the glass was in the car. It was squint, not sealed fully to car, scuttle damaged and not sitting correctly, seal not in properly, some of the plastic trim scratched (terrible). At least he admitted it wasn't acceptable. In the process, the parking permit for the car was also removed with the old glass and not taken off. I phone customer services to express my dissatisfaction. Someone will come out in a week to have a look. Every time it rains, the inside of the car gets wet. I write the details for the parking permit in the window but still get parking tickets every second day. For the assessment, at 5pm the day before I have to phone to see that they are still coming. They are, given a time over the phone. Fitter arrives late. Takes one look and says thats a crappy job and needs redone. And goes away. Phone customer services AGAIN to schedule the re-replacement. Another two weeks. It still rains, the car still gets wet. The parking attendants still give me tickets. The second replacement, the day before 5pm, have heard nothing. Phone customer support. Told that yes it is tomorrow and will be text'd a time. Fitter arrives 1hr late. Given tea and biscuits, gets to work. 90 minutes later, the glass is in. Square at least. Scuttle not sitting perfectly. Seal round the screen nothing like as neat as the "factory" result before (and that I had paid for). Trim still scratched. Invoice arrives in the post. They had over-charged the card. Phone Customer Support. Again. They say oh yes, we have overcharged you. Request a refund. Told that it will be run next day. Two weeks later (the most a bank could take on an incoming payment), still nothing. Phone customer support. The refund has been "requested" and the accounting team has done nothing about it. The saga goes on. I am shocked that such a dis-functional, poorly performing business exists in the UK today.”

Helpful Report

Posted 8 years ago

“10 days ago my car was broken into - usual unfortunate stuff. Called my insurer who assign all glass related items to AutoWindscreens. It is an american vehicle, so a bit of a pain for parts, I checked on progress with AutoWindscreens and they said they couldn't locate the glass. After about 10 calls I tracked down one which they should have been able to themselves, but no matter - I was more incentivised than they were I guess. That was 8 days ago and they still have not ordered the glass - systems - procedures. Said I had to have an appointment for them to order the glass - and what happened in the end - they ordered the glass without an appointment. So I will end up with no car for 3 weeks - no courtesy car - lots of sorry's, . Avoid - the only thing they did efficiently was take my £70 surplus charge.!”

Helpful Report

Posted 8 years ago

“***AVOID AT ALL COSTS*** The seals around my windscreen failed within a day of my new windscreen being fitted. I was then informed by auto glass that this is a 'very common' issue and that the seals are in fact 'cosmetic' and are of no concern - not very professional or reassuring. Then I was made to wait over a week to have his issue rectified receiving a less than helpful tone over the phone. To add to this, on further inspection of the 'cosmetic seals' I found the cuts and finish looked like it had been done by a 5 year old. Massive gap in each corner, no care taken with the preexisting trim. All round very poor service.”

Helpful Report

Posted 8 years ago

“Electrical fault to my wife's car, due to poo fitting of windscreen. Seal not correctly applied, leading to water leak through to the control box. Company refuses to accept liability, although VW has provided proof of the root cause and the poor job Auto Windscreens have done.”

Helpful Report

Posted 8 years ago

“I had a repair to my windscreen some time ago, it lasted approx 6 months. I contacted auto glass who came out and did a 2nd repair. This has now failed. I called auto glass who informed me that I was entitled to a new windscreen as it was a 3rd fail. They came and informed me they would not fit the windscreen as the fail is not bad enough!! They told me it needed to be cracked! Why? it was a stone chip on the 1st 2 occasions so why now does it need to crack! I have a large stone chip in my window so much so people approach my vehicle and say that needs doing its so bad! I complained to auto glass and now they want to charge me £75 and think this is the answer to my complaint.”

Helpful Report

Posted 8 years ago

“Fitted screen incorrectly, damaged rear view mirror and cracked airbox whilst fitted screen. Had to wait 3 months for 2nd replacement screen to be fitted. 10 months later, screen has cracked from the edge, due to poor fitting. An absolute shambles!”

Helpful Report

Posted 8 years ago

“Arranged for a windscreen to be replaced via an insurance claim to a Mercedes Sprinter. They did what they said they would do, so no arguments there. 2-3 weeks later the windscreen cracked from the centre bottom, protected by the bonnet, and across, about 200mm up. Informed them and they arranged for the screen to be replaced under warranty. Fitter arrives to do the job and refuses as he claims there is impact damage and leaves. Photo's taken and company contacted again. Spoke to Craig Shipley in the call centre, went through the issue and offered to send photo's but he had his own and agreed that there was no impact damage and the screen would be replaced. Fitter arrives and refuses to do the work. Craig Shipley contacted, whose attitude has totally changed, and he refuses to do the work. Complaint logged with company and a response was made from them, leaving a message, from an unknown and un named male, who informed me that they would not be replacing the screen, but more than happy to charge me again for it. Typical negative response from a huge company, whose attitude developed into one of no interest, refusing to accept any form of liability for faulty goods and making claims that they have not offered to substantiate. Now I am left with a van which will fail it's MOT tomorrow due to the unprofessionalism of Auto windscreen personnel. I have had no opportunity to try to resolve it with them because they simply refuse liability, that's it, end of story. Waste of time and effort.”

Helpful Report

Posted 8 years ago

“Wrong glass ordered for a start! Then when they finally did the job a clip came out of the widow as I put it up causing the window to jam on an angle half in the door. I've now had 3 days off work to have this window fitted correctly and I'm self employed so I don't get paid for this. This wasn't an insurance job I payed for this expensive work myself and at the cost of 3 days off too. Customer services offered me an apology that's it. I wouldn't use this company again and neither will my friends and family.”

Helpful Report

Posted 8 years ago

“Received a text saying appointment 9.45 to 11.45 then get a phone call the next day from the fitter to say he will be with me 10.00 - 1.00 i told him i have a text saying its 9.45 - 11.45 he said that is wrong and he has 2 jobs before - well I've arranged my schedule around the text i received the day before at 2pm! call auto windscreens CS and they are as much help as a chocolate teapot! i have to go get my kids from school and leave my work at 2.30pm so if he doesn't arrive in time I'm screwed! i told them I'm leaving at 2.30 latest and if it hasn't had time to bond any damage caused to the vehicle or windscreen is there responsibility! the fitter said he will be with me at 11.30 but if he doesn't get to me until 1pm then with 1hr to fit max and 1 hr to bond that takes me to 3pm then I'm late and missed kids collection! NOT HAPPY!”

Helpful Report

Posted 8 years ago

“This is the second time I have had to use this company to replace the screen on my Range Rover, not an easy job for them apparently, twice they failed to fit I because it was raining, if they had been on time for he first appointment it would have been fitted before it rained!!!! The second time, two weeks later, cannot do it because it's raining, third time cannot do it as have the Wrong Screen......”

Helpful Report

Posted 8 years ago

“I paid for this windscreen my self because this bunch of gunners never do what they promise to do! Day of fitting I had to pay for the screen because they never rung the person who was going to pay for it, (They had over a week before fitting to ring the person and take payment and never got back to me to say they had not taken payment?) New screen was fitted scratched so rearranged to fit another one? They arrive Saturday but was raining so can not fit it? pop up gazebos are a good thing to have because apparently Autoglass do not work in the rain so come winter time they don't work I guess? Big Company and pop up gazebos cost £200 and can be erected with one hand in seconds? I RECOMMEND YOU GO GET YOUR SELFS A COUPLE. Rearranged for another Saturday and taking in mind I run a business to and are loosing money rearranging customers or customers taking the hump because I can not fit them in on a Saturday because autobodge can not do the job right in the first place. Saturday came again taking in mind it is now 4 to 5 weeks since I first contacted autobodge I got a phone call sat morning to tell me the fitter was ill? omg autobodge has lost me 3 Saturdays work up to now and still left with a scratched windscreen! Next Saturday appointment was not till 27th October omg, I AM SURE IF IT WAS NOT WARRANTY WORK I WOULD OF GOT IT DONE FAR SOONER. I asked for my money back so I can go else where to sort it out because they are costing me a lot of money each Saturday they are not turning up! Was told customer services would get back to me? still waiting?”

Helpful Report

Posted 8 years ago

“But this has become nothing but a joke from a cowboy company. I had my windscreen replaced by auto windscreens through my insurance. This was all well and good. Cost me £75 excess. Not an issue. I payed there and then on the phone.. 4 weeks later. Yes 4 weeks with a crack the entire length of the windscreen. It was replaced. They then tried to charge me £157 EXTRA because I didn't have windscreen cover.. which I did. Proof sent problem solved. The technician snapped a piece of the trim holding the windscreen down.. no problem just replace it. Technician came round to investigate.. clearly no trim and snapped clips still in place. 7 weeks later after having no communication I emailed them asking for answers. I then later recieved and phonecall today.. and offered £10 would be payed to replace the trim as they couldn't find one to replace themselves. Then to make things even better I'm then told that because I have another car that is similar.. I can take parts off that to fix the problem they have caused me in the first place? So over 7 weeks.. I'm with missing bits. And a company that won't replace the part.. but offer £10 and take bits of my other car to fix it. Auto windscreens have given me nothing but issues. Problem after problem. The customer service team are nothing but damn right disrespectful. The technician needs to go back to school if plastic trim was 'rusty'. Your loyalty to your customers is a joke. I'll be posting this round all social media. Including photos of the emails sent. Cheers ????”

Helpful Report

Posted 8 years ago

“Very poor service! Its been almost 3 months and still not replaced! First time they came with the wrong windscreen and now after booking another appointment a month later they called to say apparently they can't find my window! Don't go with this company they are appalling”

Helpful Report

Posted 8 years ago

Auto Windscreens is rated 3.6 based on 1,081 reviews