Auto Windscreens Reviews

"Awful company, took the car in 22nd December at the Brierley Hill branch, West Midlands. Car went in perfect came back 4 hours later damaged roof and passenger door car was covered in glass all over the interior. They had attempted to cover up the damage with paint it was still tacky. I got home and within half hour saw what damaged they had done , I called them straight away and sent photos. They have totally denied it and will not do anything . I said after several weeks of calling their customer care department and several photos and emails a manager eventually called me saying no damaged caused by us. They offered me a \u00a3100 good will gesture. I said what for causing damage to my car they still denied it. I said to the manager so is it a coincidence that the damage is where the screens been replaced and obviously somebody's leant against my door. I'm having to go through my insurance now as my fault claim. Shame on you , I don't believe the good reviews are genuine they are all over the internet with terrible workmanship and bad customer services. I'm now going to take them to the financial ombudsman. I said to the manager the windscreens a terrible job aswell rear view mirror coming away, he said would you like to drop it back into the branch where it was done I said no are you joking it's cosy me dearly this time. If you have to use them don't leave your vehicle unattended, video before and after, take loads of pics."

"Awful company, took the car in 22nd December at the Brierley Hill branch, West Midlands. Car went in perfect came back 4 hours later damaged roof and passenger door car was covered in glass all over the interior. They had attempted to cover up the damage with paint it was still tacky. I got home and within half hour saw what damaged they had done , I called them straight away and sent photos. They have totally denied it and will not do anything . I said after several weeks of calling their customer care department and several photos and emails a manager eventually called me saying no damaged caused by us. They offered me a \u00a3100 good will gesture. I said what for causing damage to my car they still denied it. I said to the manager so is it a coincidence that the damage is where the screens been replaced and obviously somebody's leant against my door. I'm having to go through my insurance now as my fault claim. Shame on you , I don't believe the good reviews are genuine they are all over the internet with terrible workmanship and bad customer services. I'm now going to take them to the financial ombudsman. I said to the manager the windscreens a terrible job aswell rear view mirror coming away, he said would you like to drop it back into the branch where it was done I said no are you joking it's cosy me dearly this time. If you have to use them don't leave your vehicle unattended, video before and after, take loads of pics."

"Awful company, took the car in 22nd December at the Brierley Hill branch, West Midlands. Car went in perfect came back 4 hours later damaged roof and passenger door car was covered in glass all over the interior. They had attempted to cover up the damage with paint it was still tacky. I got home and within half hour saw what damaged they had done , I called them straight away and sent photos. They have totally denied it and will not do anything . I said after several weeks of calling their customer care department and several photos and emails a manager eventually called me saying no damaged caused by us. They offered me a \u00a3100 good will gesture. I said what for causing damage to my car they still denied it. I said to the manager so is it a coincidence that the damage is where the screens been replaced and obviously somebody's leant against my door. I'm having to go through my insurance now as my fault claim. Shame on you , I don't believe the good reviews are genuine they are all over the internet with terrible workmanship and bad customer services. I'm now going to take them to the financial ombudsman. I said to the manager the windscreens a terrible job aswell rear view mirror coming away, he said would you like to drop it back into the branch where it was done I said no are you joking it's cosy me dearly this time. If you have to use them don't leave your vehicle unattended, video before and after, take loads of pics."

"Absolutely Disgraceful.\r\nAutoWindscreens were instructed to carry out a Screen replacement service via my insurer.\r\nFirstly, the supplied replacement is of poor quality, with clearly visible faults (Fitter continued with the installation regardless).\r\nIn addition, said fitter caused significant damage to my vehicles bodywork, removing paint from the bonnet, roof, and a-pillar. He then applied etch primer to the damaged areas, in attempt to conceal them (making them considerably worse).\r\nThe interior of the vehicle was also left covered in black sealant, and the fitter was seen sitting and kneeling on the dashboard of the vehicle throughout the \u201crepair\u201d. I have all of this on CCTV, and would be happy to share it, should anyone require clarification on the level of service they should expect from this company.\r\nTotal estimate for repairs stands at over \u00a31300, and a week later, I am still waiting for contact from their \u201cCustomer Service Team\u201d in relation - In other words, they do not care, and I expect we\u2019ll be setting this at court. Avoid like the plague."

"Me and my family are on holiday and incurred a cracked windscreen on the 11th July due to a stone hitting us on the way to Portsmouth from Liverpool. I'm transporting my 2 year old daughter, wife, dog, and Grandmother-in-law, and need to leave for home on the 15th July (Friday).\r\n\r\nI made contact with Auto Windscreens on Tuesday morning after Autoglass said they wouldn't be able to complete the job until the 18th July. Auto Windscreens said they would complete the work initially on the 15th July according to their job page. This then changed to the 16th July, and then the 21st July, and we were called by an agent since they were confused about their own dates. It turns out that it's a 2 part job and \"the system can't deal with such jobs\". After that scare, I was asked to pay for the repair since the car I own is part of Jaguar's management fleet, so a standard insurance-based claim isn't possible. I did so, at a cost of \u00a31071.89, in the hopes of getting the job sorted quickly.\r\n\r\nWe were then given a job date of 14th July between 12:21 and 14:21. We stayed in on the 14th July to ensure the repair-person would be met, but at 13:30 when I checked on the job page, the time had changed to 14:00 to 16:00. I rang because I was concerned, and was told again that \"that's the second stage of the job, the system can't deal with the two stage jobs\" but that \"there is an engineer assigned and he'll be there by 14:21\". I then received a phonecall immediately afterwards stating that the glass that had been delivered for the afternoon delivery had been incorrectly labelled by the supplier and was unfit for the repair. There's nothing else that can be done apparently, except to get a reimbursement.\r\n\r\nI've wasted most of my holiday trying to get this sorted out (our first in 2 years) and I'm incredibly upset by the whole affair. I would not recommend Auto Windscreens to anyone who needs a job completing with any degree of urgency or professionalism. What should be simple from the customer's side has been a, frankly, ridiculous chore. Terrible customer service, the whole experience has been absolutely horrible. No offer of any reparations for time wasted were made either, just \"there's nothing more we can do\".\r\n\r\nI now have to drive 250-odd miles with a cracked windscreen due to this incompetence. I will be issuing a formal complaint and seeking some form of reparation for the massive inconvenience Auto Windscreens have caused me and my family.\r\n\r\nAlso been on the phone for 45 minutes to issue a complaint, still no answer."