AUTODOC Reviews

Name: AUTODOC
Rating: 4.08

4.1 Rating 1,101 Reviews

78 %

of reviewers recommend AUTODOC

Company Reviews

Metrics

4.1

Based on 1,101 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

AUTODOC 5 star review on 24th September 2024

John Burton

AUTODOC 5 star review on 23rd September 2024

Mr S

AUTODOC 5 star review on 15th April 2024

Geoff Hart

AUTODOC 5 star review on 23rd August 2023

Zatanga Janica

ANDREI BALAZSI

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good company to do business with have received my order thank you very much”

Helpful Report

Posted 3 years ago

Hello Frederick! We are very pleased to read the sincere reviews. Thank you for choosing our company. We are glad that you were satisfied with everything. Best regards, AUTODOC Team

Posted 3 years ago

“On time,quality parts”

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Posted 3 years ago

Hello Mihai! Thank you very much for your time and appreciation. Best regards, AUTODOC Team

Posted 3 years ago

“Just what the DIY repairer needs in order to source his parts.The key to quickly referencing correct parts is in the structure of the screen menu.”

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Posted 3 years ago

Hi Steve! We are very glad that your cooperation with us has brought positive emotions. Please note that our specialists are always ready to provide professional advice. Best regards, AUTODOC team

Posted 3 years ago

“Highly recommended! Easy to find the item I wanted through the app, the transaction was smooth, as ordered just before a weekend, it was a reasonably prompt delivery a few working days later, mss as my thanks, great service.”

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Posted 3 years ago

Hi Richard! Thank you very much for your detailed feedback! It is much appreciated. We will continue to work only for 5*! Best regards, AUTODOC Team

Posted 3 years ago

“Well pleased, correct part supplied and fast service”

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Posted 3 years ago

Hey John! Thank you very much for your time and appreciation. Best regards, AUTODOC Team

Posted 3 years ago

“Realy good price and product.”

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Posted 3 years ago

Hello! Thank you very much for the kind words. Please, feel free to contact us if you have any questions. Best regards, AUTODOC Team

Posted 3 years ago

“Great service from Autodoc would highly recommend”

Helpful Report

Posted 3 years ago

Hi! Thank you very much for your feedback and wonderful rating. We will continue to work only for 5* Best regards, AUTODOC Team

Posted 3 years ago

“Quick delivery and a good quality product, great price too!”

Helpful Report

Posted 3 years ago

Hi Terry, Thank you very much for your kind words. We will continue to delight you with high-quality service. Best regards, AUTODOC team

Posted 3 years ago

“Leased so far.”

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Posted 3 years ago

Hello! Thank you very much for your feedback and wonderful rating. We will continue to work only for 5* If you have any questions, feel free to ask at trust@autodoc.co.uk Best regards, AUTODOC Team

Posted 3 years ago

“Good service. THANK YOU!”

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Posted 3 years ago

Hello, Thank you for your kind words and appreciation of the quality of our work. Your feedback - is the best reward for us. We are looking forward to seeing you in our online store. Best regards, AUTODOC Team

Posted 3 years ago

“Item arrived when expected, unfortunately it was a relay and not a sensor. I sent it back and waiting for advice.”

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Posted 3 years ago

Hi Iain, Thanks for your feedback. We will look into this and contact you to answer your questions and help you. Best regards, AUTODOC team

Posted 3 years ago

“I have used Autodoc quite a lot recently and every part that I have ordered has been spot on and very reasonably priced. The only little complaint that I have is that I wish delivery was faster but other than that Autodoc is the place to go for me for car parts and am overall extremely satisfied with their service. Thank you Autodoc.”

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Posted 3 years ago

Hello Maxwell! Thank you very much for your kind words and loyalty We will continue to delight you with high-quality service. Best regards, AUTODOC team

Posted 3 years ago

“Brilliant ! Fast delivery exactly what I needed and the part fitted perfectly”

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Posted 3 years ago

Hello Matt! Thank you for choosing our company. We are glad that you were satisfied with everything. Best regards, AUTODOC Team

Posted 3 years ago

“I have lost count of the number of purchases I have made from AUTODOC and every time it has been an excellent experience. Easy ordering, great communication and rapid delivery. I would highly recommend anyone to use them.”

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Posted 3 years ago

Hi Richard! Thank you very much for your feedback and wonderful rating. We will continue to work only for 5* Best regards, AUTODOC Team

Posted 3 years ago

“Fantastic service very easy to deal with can’t fault them”

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Posted 3 years ago

Hello! Thank you for your positive feedback! Best regards, AUTODOC Team

Posted 3 years ago

“Very impressed with genuine oil seal , delivery was also excellent,overall AUTODOC was a pleasure to deal with would certainly recommend Thank you”

Helpful Report

Posted 3 years ago

Hello Richard! Thank you for your feedback. We are very happy to know that we were able to please you! Best regards, AUTODOC Team

Posted 3 years ago

“Parts ordered as required came in good time , maybe a little over the top with the box it came in . But that was only because the main item had Room for another 20 . Lol !! All good and many thanks to the team .”

Helpful Report

Posted 3 years ago

Hi TIMOTHY! Thanks for the review. We will look into this and take your feedback into account. If you have any questions, feel free to contact us at trust@utodoc.co.uk. Best regards, AUTODOC team

Posted 3 years ago

“I have used Autodoc several times now as I own a couple of ageing Mazdas; a Mk1 MX-5 and a 1998 232F. Finding parts is getting harder and harder, especially for the 323F as Mazda is no longer making many of them. Autodoc keeps coming up trumps, however, with a range of hard to find parts of excellent quality and great prices. An easy to use website and quick delivery just adds icing! Thanks!”

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Posted 3 years ago

Hi Mark! Thanks for sharing your detailed feedback. It is much appreciated! We will continue to delight you with high-quality service. Best regards, AUTODOC team

Posted 3 years ago

“Was a little disappointed to say the least when I saw the cost of an oil filter postage and “safe post” brings the price from £7 to £21. Don’t know where this is coming from. But the next ones I will get from Fowlers of Bristol. Disgusting price”

Helpful Report

Posted 3 years ago

Hi Neilsgixerk! Thanks for your feedback! Please note that we are located in Germany and we insure every parcel. This increases the cost of delivery but allows us to maintain the quality of delivery. We believe it is important. The Safe order is an optional service. With Safe order you get an extended return period and free return shipping. Feel free to contact us at trust@autodoc.co.uk for more information. We value you as our customer and will be happy to see you again in our store! Best regards, AUTODOC team

Posted 3 years ago

“Not too bad but description was incorrect”

Helpful Report

Posted 3 years ago

Hi Mortimer, Thanks for your feedback. Please share with more details about the issue at trust@autodoc.co.uk. We will look into this and fix it. Best regards, AUTODOC team

Posted 3 years ago

AUTODOC is rated 4.1 based on 1,101 reviews