AUTODOC Reviews

Name: AUTODOC
Rating: 4.09

4.1 Rating 1,097 Reviews

78 %

of reviewers recommend AUTODOC

Company Reviews

Questions

Metrics

4.1

Based on 1,097 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3823 6789

Location:

Josef-Orlopp-Str. 55, 10365 Berlin , Deutschland
Deutschland

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AUTODOC 5 star review on 24th September 2024

John Burton

AUTODOC 5 star review on 23rd September 2024

Mr S

AUTODOC 5 star review on 15th April 2024

Geoff Hart

AUTODOC 5 star review on 23rd August 2023

Zatanga Janica

ANDREI BALAZSI

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID. Without question the worst, most inept and obstructive customer service I have ever experienced. Go elsewhere.”

Helpful Report

Posted 4 years ago

“One of the worst companies I’ve had to deal with. Never normally write reviews but have had such an awful Experience I felt my duty to warn others Ordered alternator which was shown in stock and told 8-10 days for delivery Spoke to them after a few days to get an update as needed to arrange mechanic only to find out the order had not been processed so would be delayed further Over 3 weeks later and still no sign of parcel so contacted to mention I will need a refund as had to purchase parts elsewhere Was told to refuse signing for it and parts will be easily returned and refund issued It’s coming up to two months since I first ordered the parts and still no refund Don’t be tempted by the cheap prices as you will just be left robbed”

Helpful Report

Posted 4 years ago

“My item has been stuck in customs for over a month due to “missing customs data “ I’ve failed to get a straight answer If they have done anything....it’s not clear what. I’ve had a few excuses I’ve bought elsewhere....now I’m getting the run around getting a refund. They might be cheaper than others....but not worth the hassle. Besides, it’s not cheaper if you have to buy elsewhere anyway. 1/10”

Helpful Report

Posted 4 years ago

Dear Lee C, We bring our sincerest apologies for the inconveniences caused. The delays occur due to the transportation limitations at the borders and from our side we do our best to speed up the process. Please, be informed that our manager will contact you shortly with more precise information on your request. Best Regards, Autodoc Team

Posted 4 years ago

“They claim to have products in stock but they are not. They send the products only after 7 days from purchas after you enquire why did they not sent it . When I send them clarification emails, you receive a copy paste message telling you that they are sorry. They do not even bother to read your email. Do Not buy from this trader”

Helpful Report

Posted 4 years ago

Dear Marian, We are sorry for the inconvenience caused. We have over 2.5 million items in catalogue and several warehouses. Sometimes, in order to prepare your order, we need to collect products from different of them, and then send the order from the main warehouse. It increases processing time. Due to the precautionary measures regarding the corona virus (SARS-CoV-2) our processing and delivery times are a little longer than normal. We keep working hard to make sure that you can get your orders as quickly and safely as possible and we look forward to your understanding. Best regards, Autodoc team

Posted 4 years ago

“Extremely pleased with my purchase. Needed a head light. They found a new one, which was dispatched from Germany, much cheaper than buying a second hand one here.”

Helpful Report

Posted 4 years ago

Dear Karl, Thank you for sharing your experience. It is great to see you satisfied. We will be happy to supply you with more parts in future! Best regards, Autodoc team

Posted 4 years ago

“Quick delivery and great prices to UK from Germany. They contacted me to make sure the parts were correct before dispatching them.”

Helpful Report

Posted 4 years ago

“They contacted me to make sure the parts were correct before dispatching them. Quick delivery and great prices to UK from Germany.”

Helpful Report

Posted 4 years ago

Dear Ethan, Thank you for your feedback! We're glad to know that our efforts are noticed. It is extremely important to us. We look forward to seeing you in our online store. Best regards, Autodoc team

Posted 4 years ago

“Ordered a car part neally a month ago still not arrived, will not use autodoc again, if I had known it was coming from Germany I wouldn't have bothered”

Helpful Report

Posted 4 years ago

Dear customer, The information about our location can be found on our website in a Company section. Our standard delivery times are 4-5 working days. Due to the current restrictions and transportation limitations as a result of the COVID-19 crisis, delivery delays may occur. We sincerely apologize for the inconvenience and hope that delivered spare parts will serve you well. If you have any questions, feel free to contact us. Best regards, Autodoc team

Posted 4 years ago

“Shocking service Lost a flywheel and took nigh on a month to refund me, I made a second order which was delivered incorrectly, aux belt 500mm too long and they expect me to cover their shipping costs, hands down the worst company I've ever bought from.”

Helpful Report

Posted 4 years ago

Dear customer, We apologize for any inconvenience caused. Please get back to us on trust@autodoc.co.uk regarding the situation occurred. We will look into this and we will be happy to improve our service for you. Best Regards, Autodoc Team

Posted 4 years ago

“Total rubbish... ordered exhaust clamp 2 week ago then found comes from Germany... would not of bothered if I knew... gls meant to deliver never heard of them tracked parcel says they attempted delivery... they have not... no info cant contact any body useless”

Helpful Report

Posted 4 years ago

“Waited longer than I thought but well worth the wait saved £100 on a power steering pump will be back again just allow delivery time”

Helpful Report

Posted 4 years ago

Dear Mark, Thank you for your feedback. Please note that information about our location is available on our website: https://www.autodoc.co.uk/services/company AUTODOC is now active in more that 27 countries. Our goal is to offer our customers high-quality car parts at affordable prices so they can enjoy owning a car in perfect condition. We hope that parts will serve you will and you will revise your rating. If you have any questions, don't hesitate to contact us. Best regards, Autodoc team

Posted 4 years ago

“Still no part ordered 22 days a go, AUTODOC I have to say are really not very good at all.22 days now car off road what rubbish service.”

Helpful Report

Posted 4 years ago

Dear Mark, We are sorry for any inconvenience caused. Your case has been transferred to the quality control department and will be considered as soon as possible. Best regards, Autodoc team

Posted 4 years ago

“Have used AUTODOC for 5 or 6 years, always a good service and very good prices, I was a bit worried about my recent purchase with Brexit etc but I needn’t have worried, goods arrived on the 8th April , well pleased, all fitted to my car now and working well,”

Helpful Report

Posted 4 years ago

Dear John McGowan, Thank you very much for your kind words. We will continue to delight you with high-quality service. Best regards, Autodoc team

Posted 4 years ago

“I ordered a part on the 2nd of April still waiting for it over a week.. This is very very bad as my car is occupying space at the garage”

Helpful Report

Posted 4 years ago

Dear customer, Please note that on your email address we sent notification with tracking number of the parcel. By this tracking number you can track the package location at any time. The parcel is in transit now. If you have any questions, feel free to contact us. Best regards, Autodoc team

Posted 4 years ago

“I order on 26.03.2021 and I received my parts on 5.04.2021 straight to my door. Destination delivery Ireland. Thanks guys for online service. Recommended 👍30 euro delivery payment for 16kg.”

Helpful Report

Posted 4 years ago

Dear Alex, We really appreciate you taking the time to leave us a 5 star review. We will be happy to see you among our clients again and will be very happy to be helpful for you. Thank your for choosing our service! Best regards, Autodoc team

Posted 4 years ago

“I am still waiting for my order of a brake calliper ,on tracking it's never moved,my wife is a key worker in the UK now without a car .the company do not reply,have been very unhelpful and seem to be very uncaring,they use a delivery company you carn,t contact.the tracking does not work ,they are not in the uk.Will someone help me please and actually contact me, Where is the part not a lot to ask I think it is it,!!!!”

Helpful Report

Posted 4 years ago

Dear Christopher, Please note that the package is at the UK already which is stated at the delivery service website. Besides, you do not need to pay any fees and there is no information stating otherwise. Be informed that the GLS is an independent company and they are responsible for the delivery time. The contact information is available on their website. Our manager will contact you shortly with a more precise information on your request. Best regards, Autodoc team

Posted 4 years ago

“Avoid this company at all costs! Unfortunately, same issues as many others. Weeks after my battery was ordered no sign of it, called to be told sorry due to Brexit we cannot supply the UK in a timely fashion. I was asked to refuse it on delivery and they would refund me once retuned now months later no sign of the refund and very combative company to try and deal with. They are NOT a UK company using.co.uk to lure you in once ordered you’ll be told shipping is from Germany if they wanted you to know this before ordering they would have this at the top of the website not hidden away under company details for you to search. They do not call you back either, no customer services at all Now I have to get PayPal involved for my refund. Please don’t bother replying to my review with your usual standard BS I am fully aware of Brexit and Covid thank you and you do not contact customers who contact you asking for answers.”

Helpful Report

Posted 4 years ago

Dear Sir, We bring our apologies for the inconveniences caused. Kindly be informed that our manager will look into the issue and we'll get back to you in the shortest terms. Be assured the issue will be resolved as soon as possible. We'll be looking forward to hearing from you. Best regards, Autodoc team

Posted 4 years ago

“My order came quickly, nice price. Would buy from again”

Helpful Report

Posted 4 years ago

Dear Harley , Thank you for your feedback! We're glad to know that our efforts are noticed. It is extremely important to us. We look forward to seeing you in our online store. Best regards, Autodoc team

Posted 4 years ago

“Easy to navigate Web site. Excellent choices to suit all budgets. Good delivery times.”

Helpful Report

Posted 4 years ago

Dear Matthew , Thank you for taking the time to write a review! We're thrilled to see you had a positive experience with us. Best regards, Autodoc team

Posted 4 years ago

“Never again Parcel finally was brought back to sender as it never left Germany, costumer services it's absolute joke couldn't provide me with any info about reasons of failure As order has to be check now by their warehouse I'm gonna wait another couple of weeks for resolving it. Refund?! We will see if it will happend”

Helpful Report

Posted 4 years ago

Dear customer, We sincerely apologize for the issue with delivery. Your case will be forwarded to our QC team and reviewed shortly. Best regards, Autodoc team

Posted 4 years ago

AUTODOC is rated 4.1 based on 1,097 reviews