AUTODOC Reviews

Name: AUTODOC
Rating: 4.08

4.1 Rating 1,101 Reviews

78 %

of reviewers recommend AUTODOC

Company Reviews

Metrics

4.1

Based on 1,101 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

AUTODOC 5 star review on 24th September 2024

John Burton

AUTODOC 5 star review on 23rd September 2024

Mr S

AUTODOC 5 star review on 15th April 2024

Geoff Hart

AUTODOC 5 star review on 23rd August 2023

Zatanga Janica

ANDREI BALAZSI

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been cooperating with you for several years. Everything is fine! Thank you”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for choosing us! We're happy to be of a good service for you. Best regards, AUTODOC team

Posted 4 years ago

“Autodoc took 6 weeks and 5 days to deliver my timing belt and service parts!!! Shockingly bad customer services promised 4 times to update me as to where it was and only told me after 5 weeks it was stuck at the border. AND the two fuel filters were the wrong one so I had to buy locally from a business that knows what they are doing. ALSO, the filter kits from Autodoc do not tell you what is included - you have to guess. I guessed wrong and ended up with two fuel filters that didn't even fit my car. Now Autodoc say I have to send them back to Germany to get a refund which would result in a net loss to me. My blood is boiling. If you want a pleasant speedy transaction probably best to buy from a UK business. At least then you can legally send anything damaged/wrong back for free. Autodoc asked me to revise my review so..... - Autodoc have refused to deal with the incorrect items they sent, asking me to return they to Germany at my own expense. I am out of pocket and stuck with items I cannot use and have no legal way to hold Autodoc responsible for their actions. BUYERS BEWARE”

Helpful Report

Posted 4 years ago

Dear Graham, We regret about the inconvenience caused by delivery issue. As often happens we must apologize from the courier’s name. Kindly note that we've contacted you via email to resolve the issue, but haven't received your reply. We look forward to hearing from you and for further cooperation. Best regards, AUTODOC team

Posted 4 years ago

“Ordered my part about 22 days ago no part arrived customer service are a joke how such a poor company can operate in this manner is mind boggling have had.my money for 3 weeks no part when i make contact they use a covid excuse about how long its taken complete lie have reported company for fraud”

Helpful Report

Posted 4 years ago

Dear Anthony Munro, We are sorry for delay in delivery of your order. Due to the precautionary measures regarding the corona virus our delivery times are a little longer than normal. According to the tracking information however the parcel has been delivered to nearest post office, the courier will try to reach within next few days. We hope that parts will serve you well. In case there is anything else we can do for you, do not hesitate to contact us. Best regards, Autodoc team

Posted 4 years ago

“Articoli arrivati non compatibili ma reso gratuito con rimborso Ho avuto un problema che alcuni articoli non erano adatti alla mia auto quando il sito li mostrava come compatibili. Dopo alcune difficoltà con il first level del customer service sono stato contattato telefonicamente e ho ricevuto l'autorizzazione al reso gratuito con il rimborso.”

Helpful Report

Posted 4 years ago

Gentile Sig Domenico, grazie per la segnalazione e dispiaciuti per la situazione. Da come risulta e' stato gia' contattato da un nostro adetto del reparto controllo di qualita', dove le sono state gia' fornite le istruzioni per la risoluzione a Suo favore. Cordiali Saluti Autodoc Team

Posted 4 years ago

“AVOID. Without question the worst, most inept and obstructive customer service I have ever experienced. Go elsewhere.”

Helpful Report

Posted 4 years ago

“One of the worst companies I’ve had to deal with. Never normally write reviews but have had such an awful Experience I felt my duty to warn others Ordered alternator which was shown in stock and told 8-10 days for delivery Spoke to them after a few days to get an update as needed to arrange mechanic only to find out the order had not been processed so would be delayed further Over 3 weeks later and still no sign of parcel so contacted to mention I will need a refund as had to purchase parts elsewhere Was told to refuse signing for it and parts will be easily returned and refund issued It’s coming up to two months since I first ordered the parts and still no refund Don’t be tempted by the cheap prices as you will just be left robbed”

Helpful Report

Posted 4 years ago

“My item has been stuck in customs for over a month due to “missing customs data “ I’ve failed to get a straight answer If they have done anything....it’s not clear what. I’ve had a few excuses I’ve bought elsewhere....now I’m getting the run around getting a refund. They might be cheaper than others....but not worth the hassle. Besides, it’s not cheaper if you have to buy elsewhere anyway. 1/10”

Helpful Report

Posted 4 years ago

Dear Lee C, We bring our sincerest apologies for the inconveniences caused. The delays occur due to the transportation limitations at the borders and from our side we do our best to speed up the process. Please, be informed that our manager will contact you shortly with more precise information on your request. Best Regards, Autodoc Team

Posted 4 years ago

“They claim to have products in stock but they are not. They send the products only after 7 days from purchas after you enquire why did they not sent it . When I send them clarification emails, you receive a copy paste message telling you that they are sorry. They do not even bother to read your email. Do Not buy from this trader”

Helpful Report

Posted 4 years ago

Dear Marian, We are sorry for the inconvenience caused. We have over 2.5 million items in catalogue and several warehouses. Sometimes, in order to prepare your order, we need to collect products from different of them, and then send the order from the main warehouse. It increases processing time. Due to the precautionary measures regarding the corona virus (SARS-CoV-2) our processing and delivery times are a little longer than normal. We keep working hard to make sure that you can get your orders as quickly and safely as possible and we look forward to your understanding. Best regards, Autodoc team

Posted 4 years ago

“Extremely pleased with my purchase. Needed a head light. They found a new one, which was dispatched from Germany, much cheaper than buying a second hand one here.”

Helpful Report

Posted 4 years ago

Dear Karl, Thank you for sharing your experience. It is great to see you satisfied. We will be happy to supply you with more parts in future! Best regards, Autodoc team

Posted 4 years ago

“Quick delivery and great prices to UK from Germany. They contacted me to make sure the parts were correct before dispatching them.”

Helpful Report

Posted 4 years ago

“They contacted me to make sure the parts were correct before dispatching them. Quick delivery and great prices to UK from Germany.”

Helpful Report

Posted 4 years ago

Dear Ethan, Thank you for your feedback! We're glad to know that our efforts are noticed. It is extremely important to us. We look forward to seeing you in our online store. Best regards, Autodoc team

Posted 4 years ago

“Ordered a car part neally a month ago still not arrived, will not use autodoc again, if I had known it was coming from Germany I wouldn't have bothered”

Helpful Report

Posted 4 years ago

Dear customer, The information about our location can be found on our website in a Company section. Our standard delivery times are 4-5 working days. Due to the current restrictions and transportation limitations as a result of the COVID-19 crisis, delivery delays may occur. We sincerely apologize for the inconvenience and hope that delivered spare parts will serve you well. If you have any questions, feel free to contact us. Best regards, Autodoc team

Posted 4 years ago

“Shocking service Lost a flywheel and took nigh on a month to refund me, I made a second order which was delivered incorrectly, aux belt 500mm too long and they expect me to cover their shipping costs, hands down the worst company I've ever bought from.”

Helpful Report

Posted 4 years ago

Dear customer, We apologize for any inconvenience caused. Please get back to us on trust@autodoc.co.uk regarding the situation occurred. We will look into this and we will be happy to improve our service for you. Best Regards, Autodoc Team

Posted 4 years ago

“Total rubbish... ordered exhaust clamp 2 week ago then found comes from Germany... would not of bothered if I knew... gls meant to deliver never heard of them tracked parcel says they attempted delivery... they have not... no info cant contact any body useless”

Helpful Report

Posted 4 years ago

“Waited longer than I thought but well worth the wait saved £100 on a power steering pump will be back again just allow delivery time”

Helpful Report

Posted 4 years ago

Dear Mark, Thank you for your feedback. Please note that information about our location is available on our website: https://www.autodoc.co.uk/services/company AUTODOC is now active in more that 27 countries. Our goal is to offer our customers high-quality car parts at affordable prices so they can enjoy owning a car in perfect condition. We hope that parts will serve you will and you will revise your rating. If you have any questions, don't hesitate to contact us. Best regards, Autodoc team

Posted 4 years ago

“Still no part ordered 22 days a go, AUTODOC I have to say are really not very good at all.22 days now car off road what rubbish service.”

Helpful Report

Posted 4 years ago

Dear Mark, We are sorry for any inconvenience caused. Your case has been transferred to the quality control department and will be considered as soon as possible. Best regards, Autodoc team

Posted 4 years ago

“Have used AUTODOC for 5 or 6 years, always a good service and very good prices, I was a bit worried about my recent purchase with Brexit etc but I needn’t have worried, goods arrived on the 8th April , well pleased, all fitted to my car now and working well,”

Helpful Report

Posted 4 years ago

Dear John McGowan, Thank you very much for your kind words. We will continue to delight you with high-quality service. Best regards, Autodoc team

Posted 4 years ago

“I ordered a part on the 2nd of April still waiting for it over a week.. This is very very bad as my car is occupying space at the garage”

Helpful Report

Posted 4 years ago

Dear customer, Please note that on your email address we sent notification with tracking number of the parcel. By this tracking number you can track the package location at any time. The parcel is in transit now. If you have any questions, feel free to contact us. Best regards, Autodoc team

Posted 4 years ago

“I order on 26.03.2021 and I received my parts on 5.04.2021 straight to my door. Destination delivery Ireland. Thanks guys for online service. Recommended 👍30 euro delivery payment for 16kg.”

Helpful Report

Posted 4 years ago

Dear Alex, We really appreciate you taking the time to leave us a 5 star review. We will be happy to see you among our clients again and will be very happy to be helpful for you. Thank your for choosing our service! Best regards, Autodoc team

Posted 4 years ago

“I am still waiting for my order of a brake calliper ,on tracking it's never moved,my wife is a key worker in the UK now without a car .the company do not reply,have been very unhelpful and seem to be very uncaring,they use a delivery company you carn,t contact.the tracking does not work ,they are not in the uk.Will someone help me please and actually contact me, Where is the part not a lot to ask I think it is it,!!!!”

Helpful Report

Posted 4 years ago

Dear Christopher, Please note that the package is at the UK already which is stated at the delivery service website. Besides, you do not need to pay any fees and there is no information stating otherwise. Be informed that the GLS is an independent company and they are responsible for the delivery time. The contact information is available on their website. Our manager will contact you shortly with a more precise information on your request. Best regards, Autodoc team

Posted 4 years ago

AUTODOC is rated 4.1 based on 1,101 reviews