AUTODOC Reviews

Name: AUTODOC
Rating: 4.08

4.1 Rating 1,101 Reviews

78 %

of reviewers recommend AUTODOC

Company Reviews

Metrics

4.1

Based on 1,101 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

AUTODOC 5 star review on 24th September 2024

John Burton

AUTODOC 5 star review on 23rd September 2024

Mr S

AUTODOC 5 star review on 15th April 2024

Geoff Hart

AUTODOC 5 star review on 23rd August 2023

Zatanga Janica

ANDREI BALAZSI

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid this company at all costs! Unfortunately, same issues as many others. Weeks after my battery was ordered no sign of it, called to be told sorry due to Brexit we cannot supply the UK in a timely fashion. I was asked to refuse it on delivery and they would refund me once retuned now months later no sign of the refund and very combative company to try and deal with. They are NOT a UK company using.co.uk to lure you in once ordered you’ll be told shipping is from Germany if they wanted you to know this before ordering they would have this at the top of the website not hidden away under company details for you to search. They do not call you back either, no customer services at all Now I have to get PayPal involved for my refund. Please don’t bother replying to my review with your usual standard BS I am fully aware of Brexit and Covid thank you and you do not contact customers who contact you asking for answers.”

Helpful Report

Posted 4 years ago

Dear Sir, We bring our apologies for the inconveniences caused. Kindly be informed that our manager will look into the issue and we'll get back to you in the shortest terms. Be assured the issue will be resolved as soon as possible. We'll be looking forward to hearing from you. Best regards, Autodoc team

Posted 4 years ago

“My order came quickly, nice price. Would buy from again”

Helpful Report

Posted 4 years ago

Dear Harley , Thank you for your feedback! We're glad to know that our efforts are noticed. It is extremely important to us. We look forward to seeing you in our online store. Best regards, Autodoc team

Posted 4 years ago

“Easy to navigate Web site. Excellent choices to suit all budgets. Good delivery times.”

Helpful Report

Posted 4 years ago

Dear Matthew , Thank you for taking the time to write a review! We're thrilled to see you had a positive experience with us. Best regards, Autodoc team

Posted 4 years ago

“Never again Parcel finally was brought back to sender as it never left Germany, costumer services it's absolute joke couldn't provide me with any info about reasons of failure As order has to be check now by their warehouse I'm gonna wait another couple of weeks for resolving it. Refund?! We will see if it will happend”

Helpful Report

Posted 4 years ago

Dear customer, We sincerely apologize for the issue with delivery. Your case will be forwarded to our QC team and reviewed shortly. Best regards, Autodoc team

Posted 4 years ago

“I HAVE WAITED OVER 6 WEEKS FOR AN ORDER AND STILL HAVEN'T RECEIVED IT, AND THIS COMPANY ARE REFUSING TO REFUND MY MONEY. I orders an item as it seemed the company was a UK based company and the item was marked as in stock and therefore would be delivered within 5 days. After about 12 days the tracking number noted it was held in a Wearhouse and it hasn't moved since, 4 weeks on. I have raised the concern with the company and expressed my concerns, and feel that I have been but taken for a fool. I repeatedly asked for a delivery date and they repeatedly refused to give me one. So I have now repeatedly asked for a refund and they repeatedly refused because they are waiting on the delivery companies response, and have been told this could be up to 12 weeks. I have explained this isn't my problem and is completely theirs, and must refund my money by law. They still refuse until the delivery company respond. I have had to raise a dispute with my bank to try and resolve the problem. The time, effort and stress this has caused is unforgivable, so please take my advise and avoid.”

Helpful Report

Posted 4 years ago

Dear Jon Hudson, We apologize if any misunderstanding took place. We put a notification on our website that due to the current restrictions and transportation limitations as a result of the COVID-19 crisis, delivery delays may occur. The information about our location can easily be found on our website in a Company section. Please don't hesitate to contact us on trust@autodoc.co.uk and we'll check the information about your order more precisely to answer your questions. Best regards, Autodoc team

Posted 4 years ago

“Useless lead times for dispatch, they portray themselves as a UK company but fail to clearly state that goods are dispatched from Germany. Ridiculously long dispatch times when compared to other companies, maybe the price is a little better but the wait is not worth it.”

Helpful Report

Posted 4 years ago

Dear Mark, We sell car parts all over the world and many of our customers appreciate us for opportunity receive information and support in their language, even though the parts are shipped from Germany. Our goal is to offer our customers high-quality car parts at affordable prices so they can enjoy owning a car in perfect condition. We are confident that you will review your rating once you receive an order from us. If you have any questions, feel free to contact us. Best regards, Autodoc team

Posted 4 years ago

“Orderd 7 days ago didn't get sent out till yesterday with gls, checking tracking and still saying that the parcel is in tranit, first time for me to order from autodoc and the last aswell”

Helpful Report

Posted 4 years ago

Dear Dilwyn Williams, Thank you for your feedback. Please note that processing of your order took more time due to compatibility check. We've contacted you several times to confirm all the details of the order and we couldn't dispatch it without receiving your reply. We hope you will appreciate the quality of parts and change your opinion about our service. If there is anything we can do for you, do not hesitate to contact us. Best regards, Autodoc team

Posted 4 years ago

“Be aware! .co.uk address but my order shipped from Germany. Bought a battery that was shown in stock expecting delivery in a couple of days, chased after 2 weeks told that it had been damaged in transport and wouldn't be delivered. Almost a month later and multiple emails they are still refusing to refund. Now pursuing refund via credit card company. In their response to this review on Trustpilot they say contact us as if it's the first they have heard of it! Whilst by email they say "At this stage the application is under investigation at transport company. This procedure may last 2 - 8 weeks (from 26/02/2021). As soon as we receive a reply, we will inform you of the results." Up to 8 Weeks to inform me of the results of what they told me on the 26th! still no mention of refund! Thankfully I am protected by buying via a credit rather than debit card. Stay well clear of this lot!”

Helpful Report

Posted 4 years ago

Dear Greg, We bring our sincerest apologies for the inconveniences caused. Kindly be informed that the issue occurred from the delivery company side and we do our best to solve the matter in the shortest terms. Please note that our manager in charge will contact you with a more precise update on your request in the nearest time. Best regards, Autodoc team

Posted 4 years ago

“Great prices and service, genuine parts, prompt delivery, what more could you ask for! Thanks you very much guys, and will definitely recommend you, and will buy from you again. Cheers!”

Helpful Report

Posted 4 years ago

Dear Mikey, Thank you for your pleasant review. It is our goal to provide our customers with the best experience. Always glad to be of service to you. Best regards, Autodoc team

Posted 4 years ago

“I don't know what happened to my previous post. Delivery took longer than I expected, however the parts were well priced and came in a perfect condition. I saved a lot of money with this company and I am very thankful.”

Helpful Report

Posted 4 years ago

“Nothing more to add. Recommended! Great service and stuff!”

Helpful Report

Posted 4 years ago

Dear customer, Thank you for your 5 star review! We will be happy to see you among our clients again! Best regards, Autodoc team

Posted 4 years ago

“Delay in deliveries !!! quality parts +)”

Helpful Report

Posted 4 years ago

Dear Saloma, Thank you for your great and emotional feedback! We're glad to know that our efforts are noticed. It is extremely important to us. We look forward to seeing you in our online store. Best regards, Autodoc team

Posted 4 years ago

“Delivery took longer than I expected, but the parts were well priced and came in a perfect condition. Overall good experience, saved a lot of money with them.”

Helpful Report

Posted 4 years ago

“Delivery took longer than I expected, but the parts were well priced and came in a perfect condition. Overall good experience, saved a lot of money with them.”

Helpful Report

Posted 4 years ago

Dear Bonnie, Thank you for taking time to leave a review of our company. Have a nice day! Best regards, Autodoc team

Posted 4 years ago

“Muy buena calidad. Gracias amigos )”

Helpful Report

Posted 4 years ago

“Is a reputable company, spare parts arrive quickly and well packaged.”

Helpful Report

Posted 4 years ago

“Very helpful full and amazing prices 100% . thanks”

Helpful Report

Posted 4 years ago

“Very helpful full and amazing prices 100% . thanks )”

Helpful Report

Posted 4 years ago

“great prices to UK from Germany for my Mercedes 90s parts no longer available in any UK dealers”

Helpful Report

Posted 4 years ago

Dear E.Dunn, Thank you for reviewing our store! Glad to see you satisfied with your purchases. Best regards, Autodoc team

Posted 4 years ago

“Reliable online store, all parts fit perfectly at a reasonable price. thanks the big company Autodoc”

Helpful Report

Posted 4 years ago

Dear Francisco Fernando, Thank you for such a nice review! We're thrilled to see you had a positive experience with us. Best regards, Autodoc team

Posted 4 years ago

AUTODOC is rated 4.1 based on 1,101 reviews