AUTODOC Reviews

Name: AUTODOC
Rating: 4.08

4.1 Rating 1,101 Reviews

78 %

of reviewers recommend AUTODOC

Company Reviews

Metrics

4.1

Based on 1,101 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

AUTODOC 5 star review on 24th September 2024

John Burton

AUTODOC 5 star review on 23rd September 2024

Mr S

AUTODOC 5 star review on 15th April 2024

Geoff Hart

AUTODOC 5 star review on 23rd August 2023

Zatanga Janica

ANDREI BALAZSI

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good company, however delivery times need to be improved for customers outside or Germany.”

Helpful Report

Posted 4 years ago

Dear Sofia, Thank you for choosing our service and for your loyalty. We will work to improve our services for you. Best regards, Autodoc team

Posted 4 years ago

“Appalling service. Waiting a month for an order and nothing has arrived. Refuse to give a refund. Avoid”

Helpful Report

Posted 4 years ago

Dear Mike, We are very sorry for created inconvenience. You case has been referred to our quality control department and will be considered shortly. Best regards, Autodoc team

Posted 4 years ago

“Placed order and payed 15 Jan, website said parts in stock, ok so i would have to wait a week for delivery, sent an email asking for an update 21 Jan, no reply, phoned 22 Jan and was told the order was on assembly line ?? and will be dispatched within the next 24 hours, so its taken 7 days to get round to dealing with my order, its now going to take up to 24 hours to pick 3 parts pack them and book the courier, its then going to take the courier up to 6 days to deliver!! I need the parts, why does it take so long especially when the website says the parts are in stock and in the UK, Nothing I can do except sit and wait with a vehicle off the road and an unhappy customer I have to deal with. oh yes, I was offered 4% discount on my next order, you can keep your 4%, just sort yourselves out and get my parts to me please”

Helpful Report

Posted 4 years ago

Dear Chris Slade, Thanks for the review. We are very sorry that your order was not shipped on time. We are located in Germany and unfortunately there were issues at customs related with bans imposed by the state due to pandemic and Brexit. We are working hard to resolve these issues and reduce latency. Your case has also been transferred to the quality department and our manager will contact you soon. Best regards, Autodoc team

Posted 4 years ago

“Still not recieved my order after 2 weeks. Tracking info supplied is in German and hasn't updated since day 1. When i got in touch, they've been fobbing me off, saying it would be 3-6 days. Then asking me to wait and theyll tell me in another 3 days where my order is. That's an additional 3 day wait just to be told where the order is!!! They knew when they took my money there was no way it would be delivered in 3-6 days yet said nothing and acted dumb when i asked about it”

Helpful Report

Posted 4 years ago

Dear Mr Papel, Kindly note that we have the information on the website that the delays occur due to the transportation limitations and COVID-19 crisis. Please note that our manager in charge will contact you with a more precise information on your request in the nearest time. Best regards, Autodoc team

Posted 4 years ago

“Fast dispatch and shipping times to Ireland, best price on internet for same product from other car part companies.”

Helpful Report

Posted 4 years ago

Dear Mikey Jones, Thanks for your review! Glad to see you satisfied! Best regards, Autodoc team

Posted 4 years ago

“Ordered several items on 11th January but as at today the items seem to be stuck somewhere. Needed urgently now as my brake pads, shoes need replacing. Have been a regular customer before but now hesitant to use again. I am a mechanic so require parts regularly. Just want a refund so I can buy elsewhere. Parcel number 10320440392.”

Helpful Report

Posted 4 years ago

Dear Mr Pearson, We bring our sincerest apologies for the inconveniences caused. Much to our regret the delays occur due to the transportation limitations at the boarders. Be assured that we do everything in our power to speed up the delivery process. Our manager in charge will contact you in the nearest time and we solve the issue straight away. Your kind understanding is much appreciated. Best regards, Autodoc team

Posted 4 years ago

“This time the delivery took longer. But the price is worth it. I found everything I needed and saved around £250!! So glad I found this store.”

Helpful Report

Posted 4 years ago

“Very helpful staff and amazing prices 100% recommended. thanks”

Helpful Report

Posted 4 years ago

Dear Tom, Thank you for your nice review! We’re really pleased that you would recommend us, and we really appreciate your feedback. Best regards, Autodoc team

Posted 4 years ago

“Excellent service, good value of the parts and very supportive team. Long delivery to USA was worth it. Will order again for sure.”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for your kind review! We appreciate you being our customer. Best regards, Autodoc team

Posted 4 years ago

“Still waiting for delivery. 3 weeks now a d just some pratt on chat line pretending to help and disappears while u wait. No updates nothing. If your in UK do not waste your time with these people..”

Helpful Report

Posted 4 years ago

Dear John Stevens, We apologize for delay in delivery. We faced an issue because of Covid and Brexit restrictions. According to the tracking information your order has already been delivered. We hope that parts will serve you well. Feel free to contact us in case of any questions. Best regards, Autodoc team

Posted 4 years ago

“Good Service! Ordered some spare parts for my car recently, and I am satisfied with the price, service and delivery time for the products. As well had an discount for the next order, and will be using them further.”

Helpful Report

Posted 4 years ago

Dear customer, Thank you for reviewing our service! Your feedback is much appreciated. Best regards, Autodoc team

Posted 4 years ago

“Excellent service. The price was substantially cheaper than after sales at the local franchise dealership. The product was as the original part from the same manufacturer. I would highly recommend them.”

Helpful Report

Posted 4 years ago

Dear customer, Thank you for your detailed review! We are glad that you are satisfied and thank you for your positive feedback. Best regards, Autodoc team

Posted 4 years ago

“Brilliant in every way. I'm a mechanic and the choice of parts is great, you don't have to buy the cheapest all the time. Easy to use website and parts don't take too long to arrive. Very easy to use. I'll be a lifelong customer unless I'm absolutely desperate for something.”

Helpful Report

Posted 4 years ago

Dear Oliver, Thank you for taking the time to write a review! We're thrilled to see you had a positive experience with us. Thank you for being our customer! Best regards, Autodoc team

Posted 4 years ago

“You need to have some knowledge on cars in order to get the right part, they don't have plate recognition to make it easier. Delivery took a while since part came from Germany but price was the best factor for the full 5 star.”

Helpful Report

Posted 4 years ago

Dear Jan-Peter, Thank you for your review! We are glad to be helpful for you. Please don't hesitate to contact our support team. We are always ready to assist you with parts selection. Best regards, Autodoc team

Posted 4 years ago

“The first and second time I ordered from Autodoc was fine, I got lucky it seems, it was the third time when I recieved the wrong parts that I learnt about their customer service abilities; it's like their team is all truant fourteen year olds; no respect, no competence, very much a "computer says no" attitude. Two months after recieving the wrong parts the wrong refund value was eventually sent; a little too much if they still intend to send me the outstanding part i still need, too little if it was intended as a full refund; at present I still dont have a straight answer which it it, so I'm in limbo, should i order it elsewhere? I don't know... I've never written an online review before, if it's good who would bother? It's why I think reviews can give an unfair picture, and if it goes bad I understand mistakes happen, normally people sort it out asap, however in this case I've been treated like I dont matter in the slightest, and so I'd like to protect you, the reader, from making the same mistake. Completely avoid Autodoc and any other website which is also them; you can tell if the website layout is very similar and the parts cost the same, but certainly includes onlinecarparts.co.uk, and buycarparts.co.uk”

Helpful Report

Posted 4 years ago

Dear Neil, We regret you didn't share your previous positive experience. Your case has been referred to the quality control department and will be considered as soon as possible. Best regards, Autodoc team

Posted 4 years ago

“Poor customer service, reluctant to answer questions about orders. After three live chats they finally admitted that there courier service GLS, who my order is with has suspended delivery to the UK and they were unable to say when I would receive my order. My order has been in transit since 05/01. First and last time I will order with AutoDoc.”

Helpful Report

Posted 4 years ago

Dear Karl Atkinson, Thanks for your feedback. Unfortunately, many orders were stuck at customs in Germany and unfortunately, we cannot influence government bans related to Brexit and Pandemic. Your order was processed within one day and transferred to the delivery company. We are doing everything possible to resolve this issue. Negotiations are underway with the delivery company and customs representatives in order to reduce the delivery time. Best regards, Autodoc team

Posted 4 years ago

“After reading the reviews on here was not sure to use them. I decided to and checked original part number against theirs, and all good. Placed order on 14th Des, tracking of delivery was a bit hit and miss, but part arrived 20th Dec as per email. Genuine part fitted yesterday and fixed problem and £300 cheaper than Skoda. Understood they were based in Germany and delivery was around a week, worth it due to the saving! Would use again.”

Helpful Report

Posted 4 years ago

Dear Brian, Thank you for sharing your purchasing experience! The whole staff works every day so that your purchases could always be satisfactory. Please, continue to follow our offers. We'll be happy to provide you with parts of the best quality and price. Best regards, Autodoc team

Posted 4 years ago

“Nothing to add. You are perfect, good quality and good price.”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for your positive review. We're thrilled to know the ordered goods have met your expectations. Best regards, Autodoc team

Posted 4 years ago

“Why do you raise original prices on products when you add percentages? That is cheating people.... just leave the regular price and stop the tricking people. I also don't understand the coupon system log in everyday to save up money it is supposed to be on your account for 30 days but the moment you get a little to high you delete the money off the account, even if it has only been 2 weeks. I noticed this for months and this time I have been keeping track. The delivery times are garbage always late 2 weeks and then you get a 3 euro coupon for weeks delay but wait !!! You can't even use the coupon fully on low priced items. I have also received empty part boxes from you for sensors and how do you prove that?!?! The sadest part is you as a company then buy out all of the small companies so it does not even give people the opportunity to get away from you clever.... The only good thing is the app I love the way it is set up. Auto doc could be so great if you just stopped scamming people..... I hope people wake up and see this. Or at least another company rises that you don't buy out that is at least fair..”

Helpful Report

Posted 4 years ago

Dear Ian, The prices and discounts change in our app change every day in dependence from supply date and term. We always do our best to provide our customers with best price for the goods they need. And our customers can choose make and price which they prefer. The bonuses in the app are available within 30 days. You bonus was used on Jan 3rd with your latest order. You can check the detailed information in your customer account My Autodoc - > My bonus. If you face an issue with delivery or content of your order, you can always contact our support team, and we will look into this in order to provide you with solution. We appreciate you as our customer and we'll be happy to be helpful for you. Best regards, Autodoc team

Posted 4 years ago

“Awesome prices and customer service was very helpful. Thank you guys a lot”

Helpful Report

Posted 4 years ago

Dear Naomi, Thank you for your review. We appreciate your cooperation. Besr regards, Autodoc team

Posted 4 years ago

AUTODOC is rated 4.1 based on 1,101 reviews