AUTODOC Reviews

Name: AUTODOC
Rating: 4.09

4.1 Rating 1,097 Reviews

78 %

of reviewers recommend AUTODOC

Company Reviews

Questions

Metrics

4.1

Based on 1,097 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3823 6789

Location:

Josef-Orlopp-Str. 55, 10365 Berlin , Deutschland
Deutschland

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AUTODOC 5 star review on 24th September 2024

John Burton

AUTODOC 5 star review on 23rd September 2024

Mr S

AUTODOC 5 star review on 15th April 2024

Geoff Hart

AUTODOC 5 star review on 23rd August 2023

Zatanga Janica

ANDREI BALAZSI

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering was easy, delivery time was good and the goods were perfect. Delivery was a bit expensive.”

Helpful Report

Posted 4 years ago

Dear Michael, Thank you for taking the time to write a review. We're thrilled to see you had a positive experience with us. Best regards, Autodoc team

Posted 4 years ago

“Great service great delivery and easy to deal with”

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Posted 4 years ago

Dear Customer, We really appreciate you taking the time to leave us a 5 star review, thank you! Best regards, Autodoc team

Posted 4 years ago

“There was a mistake on my order but they sent me return label even though I did not have safebuy option.”

Helpful Report

Posted 4 years ago

Dear Sreehas Abraham, The Safe order option only extends return period and gives opportunity to return goods with free return shipping. It doesn't include compatibility check by our technical specialists. You can find more information about Safe order option by following link: https://www.autodoc.co.uk/services/shipping For detailed compatibility check feel free to contact us via chat, phone, email or contact form on our website: https://www.autodoc.co.uk/services/contact We will be happy to reply your questions and to help you with parts selection. Please don't hesitate to contact us for support! The whole staff works every day so that your purchases could always be satisfactory. Best regards, Autodoc team

Posted 4 years ago

“Have used Autodoc for quite some time the parts i normally buy have doubled in price even with the discount added, also customer service is terrible takes days to get back to you,I’m looking for parts elsewhere now”

Helpful Report

Posted 4 years ago

Dear Sean, We are very sorry that you are no longer interested in our offers. And we apologize if your requests were not answered immediately. Unfortunately, each request is processed in turn. Feel free to contact us directly and we will introduce you to our innovations that will save you money by buying quality products. Best regards, Autodoc team

Posted 4 years ago

“Always great quality for a reasonable price :+1:”

Helpful Report

Posted 4 years ago

Dear Customer, We are glad that your purchases have met your expectations. Thank you for review! Best regards, Autodoc team

Posted 4 years ago

“I'm satisfied with products and price. Delivery could be faster...”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you very much for the positive feedback! First of all, we would like to say thank you for your loyalty. We will work on improving our services. Best regards, Autodoc team

Posted 4 years ago

“Poorly listed parts - incorrect even though listed as compatible. Even ordered them using my licenceplatenumber, then somehow it is my fault they send the wrong parts. In the small print it is apparently written that parts need to be returned to GERMANY at my expense and only if parts have not been installed!! NEVER AGAIN!! Asked for solution a few times always getting the same anwser which comes down to to bad for you.....”

Helpful Report

Posted 4 years ago

Dear Maarten , By using license plate number you limit search to parts that fit your car model. As we've checked the item you chose fits your car model, but doesn't correspond to requirements of your car according to Original Equipment Number (OEN). Unfortunately, we cannot accept return of parts that were mounted or in usage. Best regards, Autodoc team

Posted 4 years ago

“I looked at reviews of Autodoc as I needed 2 rear air bags for my Mercedes E class. MB prices were ridiculous and reviews of the cheap Ebay Chinese bags was not good. So I contacted AUTODOC on “chat”, confirmed the parts I wanted with my vin number and then found if I used the APP the price was better. So after some serious deliberation, I placed an order. That was on a Friday the order was confirmed immediately and I was informed that the next days were rest days. Late on Monday I was informed the parts were picked up by the delivery company. I was able to track the parts and they were delivered on following Monday just 7 working days. They are top class Arnott bags a whole lot cheaper than I can but in the UK. So full marks to AUTODOC delivery from DE to UK if u can wait for the parts it’s definitely worth while.”

Helpful Report

Posted 4 years ago

Dear Geoff , Thank you for sharing your experience! The whole staff works every day so that your purchases could always be satisfactory. It's great to know that you were pleased with our service. We will be happy to see you among our clients again! Best regards, Autodoc team

Posted 4 years ago

“Great service ...not very long to wait and great price, not like from locals”

Helpful Report

Posted 4 years ago

Dear Tared , We are pleased to know that you found our service useful. Thank you very much for the positive feedback! Please, continue to follow our offers. Best regards, Autodoc team

Posted 4 years ago

“Parts came as described, delivery within 4 days. Great service”

Helpful Report

Posted 4 years ago

Dear Dan , We are glad that your purchases have met your expectations. Thank you for your nice review! Best regards, Autodoc team

Posted 4 years ago

“Delivery was over a week, but price is so good, that it's worth it.”

Helpful Report

Posted 4 years ago

Dear Summer, Thank you for your feedback and for your loyalty! Our goal is to provide you with parts at fair prices and we are glad that you are satisfied. Best regards, Autodoc team

Posted 4 years ago

“I've asked them for the compatibility of some parts with my Vauxhall. Response was almost immediate. Parts arrived after a week, fitted in my car without any issues. Would use and recommend them to all”

Helpful Report

Posted 4 years ago

Dear Yaman Azim, Thank you for sharing your experience. It's great to know that you were pleased with our service and part. Please continue following our offers. Best regards, Autodoc team

Posted 4 years ago

“Everything fit, delivered quickly!”

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Posted 4 years ago

Dear Vadym, Thank you for your 5 stars review! Glad to be of service. Best regards, Autodoc team

Posted 4 years ago

“Everything fit, delivered quickly!”

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Posted 4 years ago

Dear customer, Thank you for your feedback! We are glad to be useful for you. Best regards, Autodoc team

Posted 4 years ago

“Excellent service. They contacted me to make sure the parts were correct before dispatching them. Delivery was quick”

Helpful Report

Posted 4 years ago

Dear Nick, Thank you for your nice review! The whole staff works every day so that your purchases could always be satisfactory. Please, continue to follow our offers. Best regards, Autodoc team

Posted 4 years ago

“EGR VALVE - Faulty Bought October 2019 Applied for my customer right to product guarantee September 2020. Application: scanned, printed, filled up, rescanned, sent Invoices: sent Photos of EGR IN ENGINE & OUT OF ENGINE provided. 50 PICTURES OF THE FAULTY PART SHOT FROM EVERY OTHER ANGLE FEATURING SERIAL NUMBERS AND ALL ORIGINAL PACKAGING Everything was sent 4 times or more in the past few weeks, and every time you email me back like, "oh now we need you to print, fill up the application form, scan it and send back to us" So I go in town, I have it printed, I go back home, I fill it all up, I go back in town, I have it scanned, I send it back to you "oh now we need this" So I send you this. "oh now we need that" So I send you that. "oh now we need PDF copies of the exact same thing" So I GO BACK IN TOWN TO THE SHOP, SO I CAN GET THE PDF things of the exact same thing, then I send you PDF copies of the same thing. "oh now we need more photos of the EGR valve featuring the brand and number" So I send you 50 photos. "oh now we need stamps on the invoices" So I go back to the garage and ask them to REPRINT INVOICES. "oh now we need signatures otherwise it's not valid" So I go back to the garage and ask them to SIGN THE REPRINTS. "oh now we need you to" More scans, more paper, more going back in forth in town for scans, rescans and rerescans and signedstampedrubberednumbereddatedphtographedregisteredrerererererere-rescanned. START BACK FROM SQUARE ONE, REFILL THE EXACT SAME APPLICATION AGAIN, EXCEPT ALL ONLINE BECAUSE YOU COULD NOT SEND ME THAT IN THE VERY FIRST PLACE, INSTEAD OF SENDING ME RUNNING IN CIRCLES IN TOWN. "oh now we're only refunding half of the fitting process"After you send me an email that says I have to provide all the paperwork to apply for a full refund. I have run out of patience, you're costing me extra time, you're costing me extra money. I have now provided you EVERYTHING AND THEN SOME. It is now to a point of offsetting the saving I tried to make in the first place, making me realise that I should have ordered from a UK shop instead, and save me all that germanic nonsensical, dodgy, bullying, run in circles hassle. If you don't apply my rights, I will go to my bank instead, and show them every last correspondence I had with you, so to establish my good faith as a customer, and to demonstrate your "oh, by the way we need more stuff on top of the stuff on top of the stuff on top of the PDF copies of the stuff" tactics. The procedure is simple, it's called a chargeback claim. I show them you are being uncooperative and instead obstructive, and they'll claw the money back from you. No more ifs, no more buts, no more "oh by the way". Obvious mention at this point, I'm not buying anything else from your online con shop ever. Bit of a shame, I have 3 cars and would also order for family and friends. Quite the loss for you, I'm gone as I don't deal with crooks. To other potential customers: It's a German website WITH ZERO STOCK, they ship the parts when they have the parts. Deliveries are one week wait minimum. They also tried some bait and switch on me, with some sub par STARK branded part when I tried to purchase the EGR VALVE of my choice, which I refused, costing me more time and inconvenience. :EDIT 12 11 2020: Buycarparts - Great Britain reported this review 11.09.2020 09:05 for violating Trustpilot guidelines. "buycarparts.co.uk has reported your review because they don't believe you've had a genuine buying or service experience. Reported reviews are temporarily moved offline. We’d like to verify your experience so we can put your review back online. Help us do that by sending documentation showing your buying or service experience with buycarparts.co.uk." They still have not processed my refund. Instead they went on to ask me even more paperwork. Now they claim I'm not a genuine customer? HERE GOES: INVOICE NUMBER: 25355674 ORDER NUMBER: 23697371 CUSTOMER NUMBER: 10276771 INVOICE DATE: 02 10 2019 DATE OF ORDER: 01 10 2019 ARTICLE NUMBER 571822112084 - MAGNETTI MARELLI EGR VALVE COMMODITY CODE 84099100 WEIGHT 0.650 (kg) QUANTITY 1 PRICE EXC VAT €69.68 Now try and shut down my review again. I have sent a photo copy of the invoice to Trustpilot so to prove I am a genuine customer with genuine terrible customer experience. Since I'm getting really fed up with your multiple obstructions, I have given all this to Citizens Advice and Trading Standards. 72 documents sent in total over the past 6 weeks, where's my money. UPDATE 13 11 2020 They just sent me an email, still dodging refund. Trading standards and citizens advice are aware. I am fed up, now contacting the ombudsman.”

Helpful Report

Posted 4 years ago

“Really happy with the parts and price. Delivery was on time”

Helpful Report

Posted 4 years ago

Dear Crispus, Thank you for review! Punctuality is extremely important to us, so it's brilliant that your spare part arrived on time. Thank you for choosing our store! Best regards, Autodoc team

Posted 4 years ago

“Very good to deal with, and have all spares at low prices, recommended to everyone.”

Helpful Report

Posted 4 years ago

Dear customer, Thank you for taking the time to write a review. We're thrilled to see you had a positive experience with us. Best regards, Autodoc team

Posted 4 years ago

“Great cost, parts and delivery time. Only problem being there is a language barrier with the customer services and makes it a bit difficult if you have any problems, other than that a great company.”

Helpful Report

Posted 4 years ago

Dear Auguste, Thank you very much for your loyalty. We keep working on improving our service and we'll be happy to see you among our clients again. Best regards, Autodoc team

Posted 4 years ago

“Highly recommended to anyone looking to purchase parts for the car. Their app is great, good quality products at very good prices, quick delivery, packaged well. I will definitely use this company from now on.”

Helpful Report

Posted 4 years ago

Dear customer, Thank you for choosing our store! Glad to be of service. Best regards, Autodoc team

Posted 4 years ago

AUTODOC is rated 4.1 based on 1,097 reviews