Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.36

4.4 Rating 3,448 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 3,448 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Automotive Superstore 5 star review on 24th September 2026

336

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spent 1 hour on the phone trying to get someone to talk to about the order for 2 days. Emailed a few times and got a response back after the order was delivered. Poor service to customers. Will not order again from this place again.”

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Posted 2 years ago

“Received incorrect/substandard product. Took over three months to get refund (finally after I lodged a paypal dispute). Still owed money for return postage & my messages ignored. Will be going back to REPCO.”

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Posted 2 years ago

“I placed 2 orders, 1 day apart. The 1st order took 8 business days to dispatch and the 2nd took 7 days. Both well short of the 3-5 business days you promote on your website.”

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Posted 2 years ago

“14 days to deliver a can of spray paint.”

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Posted 2 years ago

“Supplied the wrong battery, took 4 weeks to make a refund. Battery was to long. no sence of urgency by the company had to purchase else where.”

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Posted 2 years ago

“Website says orders normally ship in 2-3 days. Mine took 2 weeks. Just be realistic with your lead times.”

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Posted 2 years ago

“Extremely annoying that you don't have product in stock and your website doesn't say this. I've booked my car in for transmission service and now need to cancel because I find out you can't supply oil in the advertised time. Not impressed. Perhaps you could think about refunding my money as you've cause me issues.”

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Posted 2 years ago

“Slowest shipping even if you chose express. Ordered on sunday, packed and booked on monday, its already friday and haven't shipped yet. no update even though they say there's available stocks. Beware”

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Posted 2 years ago

“I ordered the item 5 Apr 24. To-day, 16 Apr 24, I have not received the item. I can get no response from the supplier nor the carrier as to why it has not been delivered. I wil probably not use this supplier again”

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Posted 2 years ago

“Worst decision to purchase from them. Parts advertised in stock but at the supplier customer service is appalling there’s no clear definition of where the product is during delivery. I will never purchase from you again and will pass this on to the many car clubs I’m affiliated to.”

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Posted 2 years ago

Sorry to hear your experience was not up to expectations. I will have a manager contact you. Thank you

Posted 2 years ago

“My shipiing order is to long? My oil filter doesn'r came yet until now”

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Posted 2 years ago

“How stupid can it be??? Sold me a lock without a key! When i asked where is the key, they answered me back with a photo and encircled are small lettering of "key is not included" in the ad. Sense would dictate you to sell locks that will come with keys!!!! I almost fell out of my chair when i tead your reply!!!”

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Posted 2 years ago

“I called the store too see what time I could come click and collect my item I was told to wait for a call back for them too check when it will be available to pick up never got a call back I ended up trying too call again waited on the phone for an hour and they hanged up on me after they answered”

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Posted 2 years ago

“I am still waiting for a confirmation of my order.. I was told I would receive it at the beginning of the week but still haven’t.”

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Posted 2 years ago

“No point asking for a review until goods are received. My last experience was AWFUL. It was during covid lockdown so was willing to try once more. Took 3 months for receival. Here's hoping this new purchase experience is different.”

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Posted 2 years ago

“My order (#100508661. 16 Dec 23) says on your website 'Order Received'. No it wasn't , we are home all day every day - nothing arrived. So where is it.?”

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Posted 2 years ago

“You couldn't even post it so I could have it for a Christmas gift.”

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Posted 2 years ago

“you guys sent me the wrong items”

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Posted 2 years ago

“It arrived very late considering that it was supposed to reach me within 3 days at most”

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Posted 3 years ago

“Did NOT arrived!”

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Posted 2 years ago

Automotive Superstore is rated 4.4 based on 3,448 reviews