Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.37

4.4 Rating 3,254 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 3,254 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Automotive Superstore 5 star review on 19th July 2026

Norman Pampling

Automotive Superstore 5 star review on 17th July 2026

Jimo

Automotive Superstore 5 star review on 4th July 2026

Pablo

Automotive Superstore 5 star review on 30th June 2026

Mick

Automotive Superstore 5 star review on 15th June 2026

Capella_Ben

328

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“This product was supposed to be a match for my daughter's vehicle after a rego search on your site. A 5 seater Nissan 2014 X Trail...a 7 seater X Trail was not mentioned and I don't think they even made them in 2014? However I got the wrong pads and the rubbish I had to go through to have them replaced meant she had to borrow cars for over a month. I gave up & bought pads from Supercheap. Your replacements arrived over a month after the original order AND PAYMENT! Now I'm out of pocket and have a set of pads she doesnt any longer require. Very poor performance AS.”

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Posted 2 years ago

“My order of Autoglym has not been delivered. Instead a Rhino rack for a lady in NSW was delivered to me here in Perth. I am still waiting for resolution.”

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Posted 2 years ago

“Ordered 3 weeks ago still have not even received a update”

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Posted 2 years ago

“still waiting for them to be delivered”

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Posted 2 years ago

“Yes purchased on the 8th may still have not received purchase?”

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Posted 2 years ago

“You couldn't supply as it was our of stock, even though it shows available on website.”

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Posted 2 years ago

“Bit hard to review when I haven't received the product yet. It's been weeks, Sent chase up email, still no response. Not keen on ordering from Automotive Superstore again.”

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Posted 2 years ago

“Bit hard to review when I haven't received the product yet. It's been weeks, received notification the item was received in store 23rd May so would be express shipped. It's now 2 June no shipping info. Sent chase up email, still no response. Not keen on ordering from Automotive Superstore again.”

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Posted 2 years ago

“The part was wrong”

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Posted 2 years ago

“Ordered a tail light. Was sent the wrong product. When I reached out to automotive to inform the the wrong product was sent, I was told to order the correct one (which is out of stock) and I would infer a 20% fee on top of shipment to return the WRONG item sent, if I pursue a refund. Won’t be ordering from this store again.”

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Posted 2 years ago

“Took three weeks to get them. No emails sorry we’re running late only until I notified support that something was done. When they finally arrived I opened the box to find no sealed boxes with one completely opened with cabling stuffed back into box very unprofessional I want be buying anything else from Automotive Superstore.”

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Posted 2 years ago

“Has been a month and have not heard a single thing about my order status. Called 2 weeks ago and was told they will be sent out in a week. Terrible services, if you didn’t have the items in stock then mark them as such on your website.”

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Posted 2 years ago

“Definitely unhappy with the delivery of an incomplete product. As I have had numerous emails to just get all of my kit sent out to me like it should have been. Three different deliveries because things were missing. Where I had to chase up, very frustrating…”

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Posted 2 years ago

“Using the "fits your vehicle" advice I ordered these pads, however they are way too small. Luckily I was able to buy the correct pads locally.”

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Posted 2 years ago

“Didn't fit I had to return them to the shop at my own expense even though I had to pay for postage to get them.Don't like the fact that I can't get my money back even though they don't the goods that I need.I have to buy something else from you even though there is nothing else I need other than the product I ordered but don't fit my car and you can't get them.Its turning into a very expensive problem for a pensioner.”

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Posted 2 years ago

“Persistent harrassment for a review isn't great firstly really badly marked for in / out flow. Wesfiill weren't helpful at all and neither was AS”

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Posted 2 years ago

“I have not received the brakes pads i ordered. It's been a month since my order was paid for and confirmation email received.”

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Posted 2 years ago

“I am unable to rate this product out of "5" as it is very hard to rate or review a product that was ordered back on 31/5/24 as being availabe and ready to ship in 1-3 days, and still is to this very day, only to find out a week later that it won't be available until the end of July. When and if I receive this item I would be more than happy to leave a review but in the meantime I am still waiting.”

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Posted 2 years ago

“I ordered a w/shield for my car it turned out to be incorrect.I asked for a refund but was told the only credit would be a in store credit not happy.i have worked in the motor trade for 40 years and never had this problem before will not be recommending this company”

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Posted 2 years ago

“I had asked if the driving light mounts were in stock and was told they were. So I went ahead and ordered them, but had now been over a month and still haven’t seen them. I continue to ask of their whereabouts and only keep getting told that they will get in contact with the warehouse, and that is all I know unless I email them again, which I will be told the same thing again and be left wondering. Very poor costumer service.”

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Posted 2 years ago

Automotive Superstore is rated 4.4 based on 3,254 reviews