Login
Start Free Trial Are you a business?? Click Here
Are you a business?
Terms & Conditions
User Privacy Policy
Business User Privacy Policy
Data Protection
Data Request

Autonet Insurance Reviews

4.5 Rating 8,909 Reviews
90 %
of reviewers recommend Autonet Insurance
Company Reviews Questions Metrics
4.5
Based on 8,909 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
Documents Delivered On-time
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Read Autonet Insurance Reviews
Visit Website

Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

Write Your review

Tell us how Autonet Insurance made you happy
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
You will be contacted by email to verify your review.
By submitting your review you agree to the REVIEWS.io terms & conditions.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Evie Newman
Verified Reviewer
“If there was a No start option it would be clicked. Never use! Went via Gocompare. Information wasn't transfered over correctly. I was told i had to pay over £300 additional premium after taking out insurance and paying deposit. They claimed i was in 2 accidents despite the no claims bonus sent over with proof of 1. They explained i hadnt made them aware of my points which i had. They then used the excuse i was 1 month out to the date exactly on my Sp30 and this was going to cost me £190. I explained this was clearly an accident. No remorse and to cancel they would take 50% of my deposit if not more and any money i had paid up until then on my monthly payment. Either way i would be out of pocket. Checked go compare again quote came out £100 cheaper but i would have to pay to cancel my policy. In total 2 hours on the phone, hung up on a number of time and also when they said they would call me back they never did. I had to chase this issue myself. Waist of my time and money and i still have to remain with this insurer. Never been this disappointed in insurance provided before.”
Helpful Report
Posted 5 years ago
Hi Evie, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. I have passed your details on to Customer Services department and someone will be in touch. Kind regards Carly
Posted 5 years ago
Anonymous
Verified Buyer
“Threatened with cancellation of policy due to '3 claims on database' after speaking to another insurance company found there to be only 2 claims on database. Very poor customer service, told I would be called back with regards to cancellation but never was, told they hadn't received my emails but they clearly had as I received an automatic response email confirming they had received it!!!! Alternate quotes with them were astronomical, gone with other company!!!”
Helpful Report
Posted 5 years ago
Hi, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and I have passed your file on to our Complaints department to look into. Kind regards Carly
Posted 5 years ago
Ali P
Verified Buyer
“Very easy online service to navigate. Very clear step by step process.”
Helpful Report
Posted 5 years ago
Hi Ali, Thank you for letting us know you found the online service easy to use. Kind regards Mollie
Posted 5 years ago
Kirsteen McGinn
Unverified Reviewer
“I would not use this insurance. They settled a claim against me even although I had a witness clearly stating that I was not at fault. They only told me they had settled after the event. They then proceeded to try to renew my policy for almost 3 times the original quote.”
Helpful Report
Posted 5 years ago
Hi Kirsteen, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. Unfortunately we do not have enough information included on your review to locate your file. If you would like us to look into this further, please can you get in touch via reviewsites@autonetinsurance.co.uk. If you include your contact details and a short summary, we will be able to locate your file. Kind regards Mollie
Posted 5 years ago
Anonymous
Verified Reviewer
“take out insurance on 30th january, pay in full £211.09, cancel policy today 25th fabruary & get told only £50 is refundable. comical at best, if any one would like proof let me know. avoid avoid avoid”
Helpful Report
Posted 5 years ago
Hi, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. Unfortunately we do not have enough information included on your review to locate your file. If you would like us to look into this further, please can you get in touch via reviewsites@autonetinsurance.co.uk. If you include your contact details and a short summary, we will be able to locate your file. Kind regards Carly
Posted 5 years ago
Sean
Unverified Reviewer
“I had two policy's two vehicle's with autonet sold one vehicle stopped policy for one, did not get refund that i was due.”
Helpful Report
Posted 5 years ago
Hi Sean, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. Unfortunately we do not have enough information included on your review to locate your file. If you would like us to look into this further, please can you get in touch via reviewsites@autonetinsurance.co.uk. If you include your contact details and a short summary, we will be able to locate your file. Kind regards Carly
Posted 5 years ago
Claire
Verified Buyer
“Hidden costs. High admin fees.”
Helpful Report
Posted 5 years ago
Hi Claire, Thank you for taking the time to review Autonet, we place a great deal of importance on customer feedback. I have passed your details on to our customer service department and someone will be in touch shortly. Kind regards Mollie
Posted 5 years ago
Mitchell Hawkins
Verified Reviewer
“Nothing went right, money grabbing firm. Payed out, no insurance. Poor. If I could give 0* I would”
Helpful Report
Posted 5 years ago
Hi Mitchell, Thank you for taking the time to review Autonet, we place a great deal of importance on customer feedback. I can see your file is currently with our complaints team. Kind regards Mollie
Posted 5 years ago
Anonymous
Unverified Reviewer
“If it wasn’t the only insurance I could find that offered motorbility clients insurance then I wouldn’t have gone with this company!! I won’t be reinsuring with this company next year !”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Terrible customer service!!!”
Helpful Report
Posted 5 years ago
Jo
Verified Buyer
“There should be a zero rating - just so you know this company rips off people when they have to cancel their insurance .... my insurance cost me £275 and when I cancelled 3 months later I got back £75 so that's equivalent to over £800 pa prorata ... that's disgusting !! I have another policy with them and rest assured I will not be using Autonet insurance again !! I suggest you stear clear !!”
Helpful Report
Posted 5 years ago
Hi Jo, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction. I have passed your details on to our customer service team, someone will be in touch shortly. Kind regards Mollie
Posted 5 years ago
Steve
Verified Reviewer
“I phoned to cancel the policy I bought online within 14 days, due to it not including the " driving other cars" extension. I thought there was a 14 day cooling off period to cancel within. I was told there is still a cancellation fee to pay. Thieves!”
Helpful Report
Posted 5 years ago
Hi Steve, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction. I have passed your details on to our customer service team, someone will be in touch shortly. Kind regards Mollie
Posted 5 years ago
Anonymous
Verified Buyer
“I would never insure with this company again, and definitely would not recommend”
Helpful Report
Posted 5 years ago
Hi, Thank you for taking the time to get in touch. We are sorry to hear that you are unhappy and to hopefully resolve this for you I have passed your details on to our Complaints team to call you to discuss this further. Kind Regards Carly
Posted 5 years ago
Chris Brearley
Verified Buyer
“I have been advised by Carly to briefly summarise on my experience, I was a pay monthly customer into my second year of insurance renewal but unfortunately 2 months into the policy my car was beyond economical repair and worth pennies . All my £35 per month premiums were up to date and at the point of cancellation I was ordered to pay £108 and so many pence! I was outraged as this amounts over an additional 3 months worth of premium!! I have never experienced these kind of charges with other insurers in the 20 years I have been driving!! At the most it was an additional months payment which I'd expect but the fees I paid to Auotnet today are ridiculous and unreasonable. Should I have known this prior to my vehicle failure I would not have renewed the policy. Chris”
Helpful Report
Posted 5 years ago
Hi Chris. Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. I have passed your details on to our complaints department and someone will be in touch to discuss this further. Kind regards Mollie
Posted 5 years ago
Carl
Unverified Reviewer
“Absolute rip off, told me the had to cancel my insurance then to plant machinery being installed then charged me £86 cancellation fee Con artist's advise you avoid”
Helpful Report
Posted 5 years ago
Hi Carl, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you, Unfortunately we do not have enough information included on your review to locate your file. If you would like us to look into this further, please can you get in touch via reviewsites@autonetinsurance.co.uk. If you include your contact details and a short summary, we will be able to locate your file. Kind regards Mollie
Posted 5 years ago
Anonymous
Verified Buyer
“I've not had any claims against me but my renewal price has gone up.”
Helpful Report
Posted 5 years ago
Hi, Thank you for getting in touch, I have passed your details on to our renewals team and someone will call you back to discuss this further. Kind Regards Carly
Posted 5 years ago
Anonymous
Verified Reviewer
“Horrible experience do not buy this insurance. Quote suddenly increased by £80 so tried to leave the first day of cover to be refused while very rude staff gleefully pointed out leaving fee £79 plus days insurance cost. Then being harassed daily for proof of no claims copy of driving licence and DVLA code or they will cancel my policy..been driving 31yrs never had such bad service.counting down the days to renewal to leave. Just praying I never need to make a claim”
Helpful Report
Posted 5 years ago
Hi, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. I have passed your details on to our customer service department and someone will be in touch to discuss this further. Kind regards Mollie
Posted 5 years ago
Anonymous
Unverified Reviewer
“I had an accident which I had a witness stating that I was not at at fault but they still settled the insurance for the other party. Lost my no claims bonus, cost me another £239 extra to insure my car and also the damage on my car was never fixed. I wouldn’t recommend them - would use a large company that will actually protect your interest”
Helpful Report
Posted 5 years ago
Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. Unfortunately we do not have enough information included on your review to locate your file. If you would like us to look into this further, please can you get in touch via reviewsites@autonetinsurance.co.uk. If you include your contact details and a short summary, we will be able to locate your file. Kind regards Carly
Posted 5 years ago
Emma Musgrove
Verified Buyer
“terrible, took over my home insurance from Kwick fit they automatically assigned me to a three party on a credit agreement, when a name I didn't recognised tried to take money from my account I cancelled it then I get a default notice. Never had this behaviour form any other insurance company before.”
Helpful Report
Posted 5 years ago
Hi Emma, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. I have passed your details on to our household department and someone will be in touch to discuss this further. Kind regards Mollie
Posted 5 years ago
Anonymous
Verified Buyer
“Was on the phone for over an hour trying to sort it , passed from piller to post in the end hung up and did it in 5 mins on the internet . Theres no point in leaving my email address as you can not reply on your email to your email , So if you need to get in touch with me ring 07796977917”
Helpful Report
Posted 5 years ago
Hi, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. I have passed your details on to our customer service department and someone will be in touch to discuss this further. Kind regards Mollie
Posted 5 years ago
Autonet Insurance is rated 4.5 based on 8,909 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request