Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,917 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,917 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Due to a car being sold in Jan 2019, my policy was cancelled, however they still removed monthly payments from my account. I contacted them for a refund and the conversation was left at the matter being looked into. Out of the blue I received a letter/bill for a cancellation fee? This had not been discussed in the phone conversation, although they claimed I had hung up before getting a chance to talk about it.. I did not hang up. Anyway a letter arrived to offer me a reduced settlement. Ok I thought, I'm too busy to give this company anymore airplay, just pay it. I then phoned armed with debit card and was told I had to pay via their online portal. Ok I can do that and on I went. I was then prompted to requested a password reset. Ok I did that. No reply. So I requested a password reset again, this time taking a date stamped screen dump to ensure I had proof that I had attempted to settle. Still nothing received back. A third attempt, screen dump etc. Still nothing. I have now received a threatening letter from a third party debt collector for the full amount. I contacted Autonet, who have now washed their hands of the whole matter, including the money they owe me.”

Helpful Report

Posted 6 years ago

Hi, Thank you for taking the time to get in touch and we are sorry to hear that you are unhappy. I have reviewed your file and can see that this is already being handled by our Complaints Department. Kind Regards Carly

Posted 6 years ago

“Always such an easy process and quick. Fair and competitive quotes”

Helpful Report

Posted 6 years ago

Hi, Thank you for your comments and we are pleased to hear that the insurance premium was competitive. Kind Regards Carly

Posted 6 years ago

“Not clear in some bits of the form”

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Posted 6 years ago

Hi, Thank you for taking the time to review Autonet. Kind regards Mollie

Posted 6 years ago

“Easy to set up over the internet, good price for the insurance and easy to look at extras.”

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Posted 6 years ago

Hi, Thank you for the comments, we are pleased to hear you found the process easy to complete. Kind regards Mollie

Posted 6 years ago

“The best quote and simple to understand”

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Posted 6 years ago

Hi Sanman, Thank you for letting us know you found the process simple to understand. Kind regards Mollie

Posted 6 years ago

“Low cost insurance and quick to setup”

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Posted 6 years ago

Hi Mark, Thank you for the comments, we are pleased to hear you found the price competitive. Kind regards Mollie

Posted 6 years ago

“Always difficult but this one fairly direct and straight forward”

Helpful Report

Posted 6 years ago

Hi, Thank you for your comments and we are pleased to hear that your insurance was easy to purchase. Kind Regards Carly

Posted 6 years ago

“Best price around by a long way. Having problems getting my insurance documents to link to my account though.”

Helpful Report

Posted 6 years ago

Hi Matt, Thank you for your comments and we are pleased to hear that you are happy with the insurance premium. I have passed your details to our customer services team to call and help with your enquiry. Kind Regards Carly

Posted 6 years ago

“excellent service and kind helpful staff”

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Posted 6 years ago

Hi Gaz, Thank you for your comments and we are pleased to hear that you are happy with the service. Kind Regards Carly

Posted 6 years ago

“Second year using Autonet,very competitive annual price,staff friendly and informative.”

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Posted 6 years ago

Hi Catherine, Thank you for letting us know that you are happy with the renewal premium. Kind Regards Carly

Posted 6 years ago

“Very easy to use. Excellent Car Insurance Price.”

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Posted 6 years ago

Hi, Thank you for your comments and we are pleased to hear that you found the process easy and the price competitive. Kind Regards Carly

Posted 6 years ago

“Got a quote through mustard and gave me a quote for my husband which was far more cheaper then cvs”

Helpful Report

Posted 6 years ago

Hi, Thank you for your comments and we are pleased to hear that the insurance premium was competitive. Kind Regards Carly

Posted 6 years ago

“a timely reminder that insurance was due coupled wit prompt electronic delivery of information and relevant documents”

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Posted 6 years ago

Hi Joan, Thank you for your comments and we are pleased to hear that you are happy with the service from Autonet. Kind Regards Carly

Posted 6 years ago

“Excellent customer service. Love the live chat. Quick and responsive.”

Helpful Report

Posted 6 years ago

Hi, Thank you for your comments and we are pleased to hear that you are happy with the service from Autonet. Kind Regards Carly

Posted 6 years ago

“Excellent service.”

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Posted 6 years ago

Hi Lesley, Thank you for your comments and we are pleased to hear that you are happy with the service. Kind Regards Carly

Posted 6 years ago

“great value for money, happy with my find thank you autonet”

Helpful Report

Posted 6 years ago

Hi, Thank you for your comments and we are pleased to hear that the insurance premium is competitive. Kind Regards Carly

Posted 6 years ago

“Good service, clear correspondence and smooth service”

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Posted 6 years ago

Hi Vicky, Thank you for your comments and we are pleased to hear that you are happy with the service. Kind Regards Carly

Posted 6 years ago

“I was charged £170 for 4 weeks insurance which I tried to cancel. Awful service would never use again”

Helpful Report

Posted 6 years ago

Hi, Thank you for your comments and I am sorry to hear that you are unhappy. I have passed your details on to our Customer Services Department and someone will be in touch. Kind Regards Carly

Posted 6 years ago

“I took out insurance with this company mainly because they were local. After speaking to them on the phone 5 times over a previous ( non fault claim ) and arranging a call back from them ( they did not call back ) They cancelled my insurance while my wife was out at work. And there "admin charges" are unbelievable .”

Helpful Report

Posted 6 years ago

Hi, Thank you for taking the time to get in touch and I am sorry to hear that you are unhappy. I have passed your details on to our Customer Services Department and someone will be in touch. Kind Regards Carly

Posted 6 years ago

“easy to use , quick to set up, very good quote”

Helpful Report

Posted 6 years ago

Hi, Thank you for your comments and we are pleased to hear that you found the system easy to use. Kind Regards Carly

Posted 6 years ago

Autonet Insurance is rated 4.5 based on 8,917 reviews