Aviva Reviews

2.0 Rating 533 Reviews
24 %
of reviewers recommend Aviva
2.0
Based on 533 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
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info@aviva.co.uk

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Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
15
Anonymous
Anonymous  // 01/01/2019
Very nice price for the 1st time insurance.
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Posted 5 years ago
Good experience
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Posted 5 years ago
good quotes and service over the past 6 years
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Posted 5 years ago
Brilliant
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Posted 5 years ago
Have used them for a long time. Never had any problems.
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Posted 5 years ago
Incredible Not good at all its not worth your time guy
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Posted 5 years ago
Fast and quality service.
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Posted 5 years ago
So simple to get a quote. Nothing is hidden you know exactly what you are getting for your money.
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Posted 5 years ago
I’ve read a lot of the comments here and everyone uses this to vent when they have something that went against them. We have house insurance and had a burst pipe in our attic bedroom, this caused flooding on all three floors and extensive damage. I called Ava Iva at 8.00 AM , they took details and assured me we were covered. They asked if I wanted to use their contractor or obtain quotes from the various trades and manage 5he repairs myself. We chose to use theirs and they were exceptional. High quality workman and trades, project managed with timely information and updates. Really helpful at a difficult time, my first home insurance claim in 25 years thankfully but skilfully dealt with and no quibble or fuss.
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Posted 5 years ago
Really simple and helpful online experience. I trust them over the compare sites.
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Posted 5 years ago
Excellent service and customer focus.
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Posted 5 years ago
I have recently bought van insurance from Aviva and I am more than happy with their quote I have received. Filling the form out was nice and easy and it took less than 10 minutes to process the whole application. I chose Aviva as even thought it's one of the insurance companies that are more expensive they have provided me with a quote that was around £300 cheaper than any other insurance company.
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Posted 5 years ago
After many years with car insurance and a pension I got to speak honestly about the great service I have experienced from Aviva. I have found the call centre staff extremely polite and happy to help. There online 'my Aviva' site has been very useful tool to use to keep update.
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Posted 6 years ago
So far had no problems with there home insurance policies. Usually get in touch within a few days either send a replacement or cheque for value amount. I currently in a process of a floor claim and is one of the biggest claims I have made to date . Hopefully things run smoothly .asking for receipts but in my opinion. Why would I keep receipts for flooring as it not something you expect to really return or even think about getting damaged .
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Posted 6 years ago
The person on the phone was very helpful and sorted my little problem efficiently.
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Posted 6 years ago
Have been with Aviva a number of years every year I check other insurers and can't find a cheaper price for the same cover
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Posted 6 years ago
Very good customer service and attitude
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Posted 6 years ago
I was with "Bupa" Health Insurance for 30 years. I switched to "Aviva" a year ago. It offered the same continued insurance for a lower premium. This year the annual increase rate was much lower than if I had stayed with "Bupa" Being a loyal customer for "Bupa" was not rewarded at annual "Renewals"
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Posted 6 years ago
Helpful with what i was looking for :)
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Posted 6 years ago
Just easy service and efficient
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Posted 6 years ago
Aviva is rated 2.0 based on 533 reviews