AX Paris Reviews

"PLEASE AVOID AT ALL COSTS.\r\nThis company does not abide by Consumer Acts, nor their OWN return policy.\r\nEmailed in order to start return as their return portal rejected this, a \"Natalie\" responded that my return window had closed. Quick maths shall we?\r\nSo item purchased 1st August, item delivered 4th August, 14 days from delivery date 18th August, hmm okay Natalie.\r\n\r\n\"If you are not completely satisfied with your item(s)\r\nthen return them to us in their original condition.\r\nPlease notify us of the return within 14 days from\r\nthe date of delivery.\"\r\n-taken from AX Paris own website.\r\n\r\n\"As per our return policy at the time of your order, returns were calculated from the date the order was placed, not the delivery date. According to our records, your order was placed on 01-08-2025, which means your standard return window ended on 16 August 2025.\" -Natalie's reply (FYI 14 days after the first is actually 15th too \ud83d\ude2d\ud83d\ude2d her math aint mathing.)\r\nI'm happy to take it as far as I need in order to return my item for a full refund, and at this point, compensation for putting up with incompetence.\r\n\r\nEnjoy your day, order from somewhere else, New look if you are desperate to purchase an item from AX Paris and you value your braincells, because this interaction is subtracting mine."

"PLEASE AVOID AT ALL COSTS.\r\nThis company does not abide by Consumer Acts, nor their OWN return policy.\r\nEmailed in order to start return as their return portal rejected this, a \"Natalie\" responded that my return window had closed. Quick maths shall we?\r\nSo item purchased 1st August, item delivered 4th August, 14 days from delivery date 18th August, hmm okay Natalie.\r\n\r\n\"If you are not completely satisfied with your item(s)\r\nthen return them to us in their original condition.\r\nPlease notify us of the return within 14 days from\r\nthe date of delivery.\"\r\n-taken from AX Paris own website.\r\n\r\n\"As per our return policy at the time of your order, returns were calculated from the date the order was placed, not the delivery date. According to our records, your order was placed on 01-08-2025, which means your standard return window ended on 16 August 2025.\" -Natalie's reply (FYI 14 days after the first is actually 15th too \ud83d\ude2d\ud83d\ude2d her math aint mathing.)\r\nI'm happy to take it as far as I need in order to return my item for a full refund, and at this point, compensation for putting up with incompetence.\r\n\r\nEnjoy your day, order from somewhere else, New look if you are desperate to purchase an item from AX Paris and you value your braincells, because this interaction is subtracting mine."

"I made a withdrawal request and didn\u2019t receive any response for several days. Shortly after, the balance in my wallet suddenly went missing. After a week passed without any clarification, I contacted support through the email in my bio (EMAIL IN MY BIO), and they were able to help me retrieve the lost funds.\r\n\r\nAlthough I\u2019m relieved the situation was resolved, the overall experience left me uneasy. It\u2019s important for users to feel confident that their funds are secure and that any issues will be handled promptly. Strengthening the reliability and responsiveness of customer support would go a long way in building that trust."

"Very Poor Customer Service\r\nPurchased an item which was worn once and it started to fray, advised their customer services who basically accused me of tampering with the item before i had even returned it. No communication but received a gift card for half the amount of my purchase, despite the goods being faulty and trying to request my refund they are ignoring my emails. Therefore i will be taking it further with my bank.\r\nPurchased a number of items from AXP but will think twice in the future, only wanted what i was entitled to ie a full refund for a faulty dress......."

"Very Poor Customer Service\r\nPurchased an item which was worn once and it started to fray, advised their customer services who basically accused me of tampering with the item before i had even returned it. No communication but received a gift card for half the amount of my purchase, despite the goods being faulty and trying to request my refund they are ignoring my emails. Therefore i will be taking it further with my bank.\r\nPurchased a number of items from AXP but will think twice in the future, only wanted what i was entitled to ie a full refund for a faulty dress......."

"Very Poor Customer Service\r\nPurchased an item which was worn once and it started to fray, advised their customer services who basically accused me of tampering with the item before i had even returned it. No communication but received a gift card for half the amount of my purchase, despite the goods being faulty and trying to request my refund they are ignoring my emails. Therefore i will be taking it further with my bank.\r\nPurchased a number of items from AXP but will think twice in the future, only wanted what i was entitled to ie a full refund for a faulty dress......."

"Very Poor Customer Service\r\nPurchased an item which was worn once and it started to fray, advised their customer services who basically accused me of tampering with the item before i had even returned it. No communication but received a gift card for half the amount of my purchase, despite the goods being faulty and trying to request my refund they are ignoring my emails. Therefore i will be taking it further with my bank.\r\nPurchased a number of items from AXP but will think twice in the future, only wanted what i was entitled to ie a full refund for a faulty dress......."