AX Paris Reviews

Name: AX Paris
Address: Unit 3, Trafalgar Business Park, Broughton Lane, Manchester
Rating: 1.17

1.2 Rating 322 Reviews

3 %

of reviewers recommend AX Paris

1.2

Based on 322 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About AX Paris:

AX Paris is a fun, fashionable, affordable women

Visit Website

Phone:

0161 835 1419

Email:

Sales@axparis.co.uk

Location:

Unit 3, Trafalgar Business Park, Broughton Lane
Manchester
M8 9TZ

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AX Paris 1 star review on 17th August 2025

Anonymous

Harrylucy977 At Gmail. Com

AX Paris 1 star review on 1st April 2025

Lesley Henderson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered the bat wing cream and black dress for an upcoming holiday. On arrival it was so creased like it had been screwed up for months, material poor quality, style ok. Cannot be bothered returning and will probably use it as a beach cover up. Wouldn't order again due to quality.”

Helpful Report

Posted 3 weeks ago

“PLEASE AVOID AT ALL COSTS. This company does not abide by Consumer Acts, nor their OWN return policy. Emailed in order to start return as their return portal rejected this, a "Natalie" responded that my return window had closed. Quick maths shall we? So item purchased 1st August, item delivered 4th August, 14 days from delivery date 18th August, hmm okay Natalie. "If you are not completely satisfied with your item(s) then return them to us in their original condition. Please notify us of the return within 14 days from the date of delivery." -taken from AX Paris own website. "As per our return policy at the time of your order, returns were calculated from the date the order was placed, not the delivery date. According to our records, your order was placed on 01-08-2025, which means your standard return window ended on 16 August 2025." -Natalie's reply (FYI 14 days after the first is actually 15th too 😭😭 her math aint mathing.) I'm happy to take it as far as I need in order to return my item for a full refund, and at this point, compensation for putting up with incompetence. Enjoy your day, order from somewhere else, New look if you are desperate to purchase an item from AX Paris and you value your braincells, because this interaction is subtracting mine.”

Helpful Report

Posted 1 month ago

“I returned a faulty item the dress I bought was £65 and for a family wedding I zipped it up for the day of the wedding the first day I wore it and the zip came away. I couldn’t wear it. I was gutted I had to wear some thing else. I returned the item expecting a refund they said I ticked gift card what a lie no apology or acknowledgment of poor quality item. I don’t even want to shop there anymore terrible quality terrible customer service. They lie and don’t give you your money back. The response was so bad I asked if it was a robot”

Helpful Report

Posted 1 month ago

“Impossible company to deal.with regarding refunds/returns. Check out reviews on trust pilot, wish I had, as it appears they are known for this. Only order if you are 100% certain of keeping the items. Will not be using again. Have been emailing customer service for over 1 month.”

Helpful Report

Posted 2 months ago

“Absolute jokers! Issued me a gift card for £137, instead of refunding my money like I asked. They’ve tried telling me I chose a gift card which i absolutely did not! They have sent a screenshot which shows nothing at all. What a horrible, rigid, company!”

Helpful Report

Posted 2 months ago

“If I could give a zero I would, clothing was not worth the asking price and when returning the item that was not fit for purpose that refunded me in a gift card, saying I requested this on their portal. If I did it was not made clear as I certainly did not want to purchase their items again. So why on earth would I request a gift card. This poor customer service is sadly another poor rating to add to this growing list of poor reviews. If you can’t afford to loose money do not order from this company. Absolutely disgusting service”

Helpful Report

Posted 3 months ago

“Honest, professional, and effective—the team in my bio guided me through the process and successfully recovered my lost funds. I highly recommend them to anyone in a similar situation.”

Helpful Report

Posted 3 months ago

“I returned an item the next day of receiving it ,I also had paid £1.99 protection cover .I now am told I am getting a gift card ,I just wanted cash refunded.I explained I have been diagnosed with terminal cancer ,so the last thing I need is a gift card.No Empathy.I will certainly not recommend this company to friends and family .All your reviews say the same very unsatisfied customers”

Helpful Report

Posted 3 months ago

“I returned a pair of jeans within 14 days and they will only refund the nett price not the vat paid they told me to get vat back from the country's tax system, this must be illegal”

Helpful Report

Posted 3 months ago

“I made a withdrawal request and didn’t receive any response for several days. Shortly after, the balance in my wallet suddenly went missing. After a week passed without any clarification, I contacted support through the email in my bio (EMAIL IN MY BIO), and they were able to help me retrieve the lost funds. Although I’m relieved the situation was resolved, the overall experience left me uneasy. It’s important for users to feel confident that their funds are secure and that any issues will be handled promptly. Strengthening the reliability and responsiveness of customer support would go a long way in building that trust.”

Helpful Report

Posted 3 months ago

“agree with previous reviews. Returns process is impossible. I have entered my order number and email address on the returns portal - as in my confirmation email, and am getting an error message. Tried several times to contact support and no response yet.”

Helpful Report

Posted 4 months ago

“Ordered a dress that took 7 days to arrive, leaving almost no time within their 16-day return window. Tried to exchange for a different size but was refused, even after offering to reorder straight away. Rigid policy, poor customer service, and no flexibility—even for first-time buyers with genuine reasons. Now paying for alterations myself. Would not recommend shopping here.”

Helpful Report

Posted 4 months ago

“Very Poor Customer Service Purchased an item which was worn once and it started to fray, advised their customer services who basically accused me of tampering with the item before i had even returned it. No communication but received a gift card for half the amount of my purchase, despite the goods being faulty and trying to request my refund they are ignoring my emails. Therefore i will be taking it further with my bank. Purchased a number of items from AXP but will think twice in the future, only wanted what i was entitled to ie a full refund for a faulty dress.......”

Helpful Report

Posted 5 months ago

“Don’t buy, no refunds, vouchers only, they say you pressed that option”

Helpful Report

Posted 5 months ago

“Absolute rubbish, don’t buy from these, no refunds given they tell you that you pressed for gift voucher option & refuse to give you a refund, they have £65 belonging to me”

Helpful Report

Posted 5 months ago

“I returned an item over a year ago, said they would credit my account instead of refund, been over a year still not applied, i would never order again from them, cost a fortune to return also”

Helpful Report

Posted 6 months ago

“Awful company. I returned items but now told I pressed the gift card option on their returns page. I did not. Nothing fitted correctly at one item. Had to pay to return others and now I’m stuck with a £200 credit note (not even received that) and customer service sticking to their ‘policy’. I would not have checked the gift card box as I don’t want to order ANYTHING again from these people. Order number: 2345185”

Helpful Report

Posted 6 months ago

“Terrible customer service, after returning some items I mistakenly ticked the wrong box & selected the gift card option. Customer service have refused to refund to the original payment method despite 3 emails requesting. Don't use them there are better retailers forever womens fashion such as pretty little thing.”

Helpful Report

Posted 7 months ago

“Dress was far too long and of very poor quality. The fact that you have to pay £11 just to try on an item is a total rip off. Will never order anything from here again.”

Helpful Report

Posted 8 months ago

“I cannot adequately express my deep disappointment with this broker. Their refusal to process my withdrawal has left me furious and thoroughly dissatisfied. This experience has been nothing short of a nightmare, as I was unable to retrieve my funds. I feel compelled to share my frustrations to warn others and prevent them from facing the same distressing situation. Despite adhering to all their procedures and providing the required documentation, they unjustifiably withheld my funds, displaying nothing but arrogance. However, I want to extend my heartfelt gratitude to Mrs. Charlotte Scott and her exceptional team. Your remarkable efforts have been a beacon of hope, and I will continue to share your good works as long as I live. You can contact her via Email: charlotte=scotte=24=@=gmail.com WhatsApp: +1---(504)---249----9337”

Helpful Report

Posted 8 months ago

AX Paris is rated 1.2 based on 322 reviews