“SCAMMERS! FRAUD!
I have transferred £2,100 for my family last August 1,2020. The family have not received. Despite the promise in their website of only few hours transaction to be completed.
I contacted support service through email and messages and ask what had happened, they then told me to send support documents which I complied. Three days after, Nothing was received from my family. I contacted them again to cancel my transaction as the money is urgently needed.
August 3, They returned in my account only £2,000. There is clear deficit of £100. Up until now, they don’t reply to my email or messages in the app.
Please don’t be fooled with them.
Today, August 5,2020. Still they don’t reply to me nor give me feedback what happened. There is no number that I can call. They still have not returned to my account £100 the deficit.
I have kept all my evidences through screenshots and my bank statements for future reference. I will then, escalate this to FCA if I will not hear from them anytime soon.
I have tried to access my account but they seemed tried to deactivate my account? Errors had been appearing.
These people aren’t genuine. Can’t imagine they have been doing this scam in this pandemic times.”
“I have transferred £2,100 for my family last August 1,2020. The family have not received. Despite the promise in their website of only few hours transaction to be completed.
I contacted support service through email and messages and ask what had happened, they then told me to send support documents which I complied. Three days after, Nothing was received from my family. I contacted them again to cancel my transaction as the money is urgently needed.
August 3, They returned in my account only £2,000. There is clear deficit of £100. Up until now, they don’t reply to my email or messages in the app.
Please don’t be fooled with them.
Today, August 5,2020. Still they don’t reply to me nor give me feedback what happened. There is no number that I can call. They still have not returned to my account £100 the deficit.
I have kept all my evidences through screenshots and my bank statements for future reference. I will then, escalate this to FCA if I will not hear from them anytime soon.
I have tried to access my account but they seemed tried to deactivate my account? Errors had been appearing.
These people aren’t genuine. Can’t imagine they have been doing this scam in this pandemic times.”
“Azimo is a fraud! Never use them! Or you may get trapped like me!!! I tried to send a lot of money, my life savings through Azimo to my mum.
Azimo took my money then began to drag... its been 9 days now, the transaction is yet to be completed. They reply your message only once a day and do not give reasonable reason why your money is delayed.”
“Money transferred on 24th July hasn't reached recipient today 30th July. COVID-19 is the cause for delay apparently, who would have thought!Excuses, excuses excuses 😅”
“Very disheartening and fraudulent company.....!
NEVER AGAIN !!
Made & paid for a transfer which was cancelled after 3 days due to ' so called ' lack fund. Sent transfer & payment proof many a time, still no response until an ugly and threatening message got to them before action was taken and payment finally traced and refunded after good 6weeks !!!
I'm extremely glad they've lost many customers & are still losing more......
Very poor customer service with unskilled & probably fraudulent staff good at 'copy and paste replies' Asking for reviews without appropriate action to problems.
ABSOLUTELY NO GO 👎👎👎”
“I have sent money twice now, total of £600, not received by my recipients.
I created an account prior to sending the moneys. I’ve tried to log in and I am told that my account is inactive. I created a second account with my other email address and was told the same thing when I tried to log in.
I have tried your telephone numbers and it says no advisers are available, all day long I get this message.
I have emailed and got no response.
My next stop will be the Police.”
“I signed up to send money to a friend - account opened - money sent (not saying cash available in under 4 hours) - next day ask why money not available THEN I am told they cant do it and will refund money but probably 2-3 days. My account is blocked , they give 3 possible reasons but none are applicable to me - no refund yet”
“Dreadful experience. I made a transfer on the 11th of June and my recipient did not receive it. I chased it and they told me it was technical issue and they resent it again. I chased a week later and this time they told me the telephone number was missing one digit. I supplied the number and apparently they resent it. Today is the 20th of June and no money has been received and a refund is far away. I don't know what to do. Please take my advice and don't use this company. They are crooks.”
“Terrible!
Money taken, on their app says completed, yet recipient have not got it. After investigating with recipients bank found out, that name was misspelt. So money bounced straight to azimos account. And sit there for over a week now. Azimo does NOTHING. No time frame, when will I get my money back. Just said, they are busy and my request is of low priority.
TERRIBLE!!!”
“Disgusting experience.
Money taken from my account, yet recipient never got it. I investigated and it was due to a wrong name spelling. Yet on stupid azimo app, everything is hunky-dorey! Totally idiotic concept of not been able to actually talk to someone (digital company), so you are waiting for these schmucks to answer you (whenever that might be!!!).
6 days in waiting - nothing so far, from text on the app, saying they will look into my query according to their priority (what???).
1 more day of waiting and I will be reporting this "company" to financial ombudsman.
People, stay clear from azimo!
There are other decent companies - Transferwise, Remitli, Opal Transer. Check the rates and time. These are normal ones with HUMANS answering phone if you need them!”
“Bad service I send money to the Philippines but up to now I was waiting for the reference number, they deduct already on my bank but up to now nothing happened, I called the customer service, they said they will fixed it, but nothing happened!”
“I tried to send money last week and I realized 5 days later that the money didn't get through(usually it only takes 5 mins to 1 hr.) Money has already been taken out from my bank but the recipient never received it. I would understand if Azimo is experiencing difficulty at this time of crisis and I would appreciate it if at least they can send an autamated message saying whatever excuse they can make. I don't mind as long as I get my money back or atleast the money will get through.”
“I am really disappointed, I sent some money to support my family during the corona virus lock down....it didn't go through, i don't know why because everything is in order with the account. i email them and tried to talk with them for 5 days... and no answer. I asked to cancel the transfer before they took the money, and no....they did take my money. My family is waiting for that support....I do understand the crisis but honestly, I am a key worker I have to swap with my colleague to resolve the issue all the morning trying to get in touch with them and no luck. I am just trying to get in touch with them by any means, no phone no answer back and my family waiting for the money..... I hope they don't have elderly parent waiting for support. every time you are close to speak with someone they just close the chat or sent you stupid meessage”
“Azimo was blocked my account without any reason, I was with them since 2015
They just get rid of my and they still own my money for my transaction, i will not recommended them, there is other more professional money transfer companies, if it's comes to money trust must be in 100% but not with AZIMO.”
“Azimo was blocked my account without any reason, I was with them since 2015
They just get rid of my and they still own my money for my transaction, i will not recommended them, there is other more professional money transfer companies, if it's comes to money trust must be in 100% but not with AZIMO.”
“Very poor experience. For some unclear reason, they blocked my account and kept the money that was in it (+500 EUR). This is unacceptable and their customer service isn't helpful at. Avoid at all cost.”
