“Azimo's processes are a joke, you will spend hours on the phone to support (useless) and wait days for any responses. They told me to make a transfer, then mysteriously had a "technical issue" once I had made the payment, saying all they could do was to refund to money (+5days) or make a new transfer for a WORSE exchange rate. Go with transferwise instead...”
“My debit card details were stolen and were (attempted to be) used online to make a transfer through this company. Luckily my bank sends me an authorisation code so they were not able to complete the transaction - however I would be concerned about the security of this site if a customer is able to enter credit/debit card details when there is clearly a different name on the card.”
“Incredibly bad. Never again! I needed 91,000 euros from Germany to Thailand to buy a property. This is only possible with five transactions of 18,200 euros each.
I started the transactions on Monday. Then there were requests for documents as to whether I could afford it (bank statement) and where I got the money from (proof of origin). But not everything was requested together, no, something new every day and the review took one day at a time.
After I had been assured that the exchange rate on Monday would be valid for five days, I waited to transfer the money to Azimo, if there were any problems, so that I could quickly switch to TransferWise, as I have to have the money in the account on Saturday.
On Wednesday all the documents were gloriously checked and I transferred 18,200 euros five times.
Four transfers were there by noon, the fifth just didn't want to show up at Azimo.
Then a transfer from Azimo was canceled because the exchange rate had changed to their disadvantage. "I can ask for a refund, which takes three to five days" - knowing full well that I need the money in two days. The fun cost me 10,000 baht, just under 300 euros.
A few hours later there was also the missing transfer. And again the same game: "sorry, the exchange rate has deteriorated, but you can apply for a refund". No time for it, as written above, and another 300 euros paid. No one wanted to remember the promise that the exchange rate would last for five days.
The whole back and forth cost me a lot of money and nerves. Azimo advertises with low fees, but the exchange rates are significantly worse than with Transferwise. And then they also make cash by subsequently imposing even worse exchange rates on the customer.”
“I sent €625 with transfer ID: H37A7F using azimo since Thursday 3rd September 2020, Azimo deducted money directly from my account and refused to credit the beneficiary even after they asked me to attach documents after documents, now azimo later said it cancel the transaction on Friday 4th. Up till now azimo has not credited my account back, nor answer my calls, infact azimo remove my account from its site but I have informed the federal police in Belgium.”
“I sent money trough Azimo however money was not dispatch and on top up I did not get my refund. I tried to informed customer service but there is no facility apart from message which took longer to get reply. Its fraudulent and scam service.”
“SCAMMERS! FRAUD!
I have transferred £2,100 for my family last August 1,2020. The family have not received. Despite the promise in their website of only few hours transaction to be completed.
I contacted support service through email and messages and ask what had happened, they then told me to send support documents which I complied. Three days after, Nothing was received from my family. I contacted them again to cancel my transaction as the money is urgently needed.
August 3, They returned in my account only £2,000. There is clear deficit of £100. Up until now, they don’t reply to my email or messages in the app.
Please don’t be fooled with them.
Today, August 5,2020. Still they don’t reply to me nor give me feedback what happened. There is no number that I can call. They still have not returned to my account £100 the deficit.
I have kept all my evidences through screenshots and my bank statements for future reference. I will then, escalate this to FCA if I will not hear from them anytime soon.
I have tried to access my account but they seemed tried to deactivate my account? Errors had been appearing.
These people aren’t genuine. Can’t imagine they have been doing this scam in this pandemic times.”
“I have transferred £2,100 for my family last August 1,2020. The family have not received. Despite the promise in their website of only few hours transaction to be completed.
I contacted support service through email and messages and ask what had happened, they then told me to send support documents which I complied. Three days after, Nothing was received from my family. I contacted them again to cancel my transaction as the money is urgently needed.
August 3, They returned in my account only £2,000. There is clear deficit of £100. Up until now, they don’t reply to my email or messages in the app.
Please don’t be fooled with them.
Today, August 5,2020. Still they don’t reply to me nor give me feedback what happened. There is no number that I can call. They still have not returned to my account £100 the deficit.
I have kept all my evidences through screenshots and my bank statements for future reference. I will then, escalate this to FCA if I will not hear from them anytime soon.
I have tried to access my account but they seemed tried to deactivate my account? Errors had been appearing.
These people aren’t genuine. Can’t imagine they have been doing this scam in this pandemic times.”
“Azimo is a fraud! Never use them! Or you may get trapped like me!!! I tried to send a lot of money, my life savings through Azimo to my mum.
Azimo took my money then began to drag... its been 9 days now, the transaction is yet to be completed. They reply your message only once a day and do not give reasonable reason why your money is delayed.”
“Money transferred on 24th July hasn't reached recipient today 30th July. COVID-19 is the cause for delay apparently, who would have thought!Excuses, excuses excuses 😅”
“Very disheartening and fraudulent company.....!
NEVER AGAIN !!
Made & paid for a transfer which was cancelled after 3 days due to ' so called ' lack fund. Sent transfer & payment proof many a time, still no response until an ugly and threatening message got to them before action was taken and payment finally traced and refunded after good 6weeks !!!
I'm extremely glad they've lost many customers & are still losing more......
Very poor customer service with unskilled & probably fraudulent staff good at 'copy and paste replies' Asking for reviews without appropriate action to problems.
ABSOLUTELY NO GO 👎👎👎”
“I have sent money twice now, total of £600, not received by my recipients.
I created an account prior to sending the moneys. I’ve tried to log in and I am told that my account is inactive. I created a second account with my other email address and was told the same thing when I tried to log in.
I have tried your telephone numbers and it says no advisers are available, all day long I get this message.
I have emailed and got no response.
My next stop will be the Police.”
“I signed up to send money to a friend - account opened - money sent (not saying cash available in under 4 hours) - next day ask why money not available THEN I am told they cant do it and will refund money but probably 2-3 days. My account is blocked , they give 3 possible reasons but none are applicable to me - no refund yet”
“Dreadful experience. I made a transfer on the 11th of June and my recipient did not receive it. I chased it and they told me it was technical issue and they resent it again. I chased a week later and this time they told me the telephone number was missing one digit. I supplied the number and apparently they resent it. Today is the 20th of June and no money has been received and a refund is far away. I don't know what to do. Please take my advice and don't use this company. They are crooks.”
“Terrible!
Money taken, on their app says completed, yet recipient have not got it. After investigating with recipients bank found out, that name was misspelt. So money bounced straight to azimos account. And sit there for over a week now. Azimo does NOTHING. No time frame, when will I get my money back. Just said, they are busy and my request is of low priority.
TERRIBLE!!!”
“Disgusting experience.
Money taken from my account, yet recipient never got it. I investigated and it was due to a wrong name spelling. Yet on stupid azimo app, everything is hunky-dorey! Totally idiotic concept of not been able to actually talk to someone (digital company), so you are waiting for these schmucks to answer you (whenever that might be!!!).
6 days in waiting - nothing so far, from text on the app, saying they will look into my query according to their priority (what???).
1 more day of waiting and I will be reporting this "company" to financial ombudsman.
People, stay clear from azimo!
There are other decent companies - Transferwise, Remitli, Opal Transer. Check the rates and time. These are normal ones with HUMANS answering phone if you need them!”
“Bad service I send money to the Philippines but up to now I was waiting for the reference number, they deduct already on my bank but up to now nothing happened, I called the customer service, they said they will fixed it, but nothing happened!”
