“Dreadful experience. I made a transfer on the 11th of June and my recipient did not receive it. I chased it and they told me it was technical issue and they resent it again. I chased a week later and this time they told me the telephone number was missing one digit. I supplied the number and apparently they resent it. Today is the 20th of June and no money has been received and a refund is far away. I don't know what to do. Please take my advice and don't use this company. They are crooks.”
“Terrible!
Money taken, on their app says completed, yet recipient have not got it. After investigating with recipients bank found out, that name was misspelt. So money bounced straight to azimos account. And sit there for over a week now. Azimo does NOTHING. No time frame, when will I get my money back. Just said, they are busy and my request is of low priority.
TERRIBLE!!!”
“Disgusting experience.
Money taken from my account, yet recipient never got it. I investigated and it was due to a wrong name spelling. Yet on stupid azimo app, everything is hunky-dorey! Totally idiotic concept of not been able to actually talk to someone (digital company), so you are waiting for these schmucks to answer you (whenever that might be!!!).
6 days in waiting - nothing so far, from text on the app, saying they will look into my query according to their priority (what???).
1 more day of waiting and I will be reporting this "company" to financial ombudsman.
People, stay clear from azimo!
There are other decent companies - Transferwise, Remitli, Opal Transer. Check the rates and time. These are normal ones with HUMANS answering phone if you need them!”
“Bad service I send money to the Philippines but up to now I was waiting for the reference number, they deduct already on my bank but up to now nothing happened, I called the customer service, they said they will fixed it, but nothing happened!”
“I tried to send money last week and I realized 5 days later that the money didn't get through(usually it only takes 5 mins to 1 hr.) Money has already been taken out from my bank but the recipient never received it. I would understand if Azimo is experiencing difficulty at this time of crisis and I would appreciate it if at least they can send an autamated message saying whatever excuse they can make. I don't mind as long as I get my money back or atleast the money will get through.”
“I am really disappointed, I sent some money to support my family during the corona virus lock down....it didn't go through, i don't know why because everything is in order with the account. i email them and tried to talk with them for 5 days... and no answer. I asked to cancel the transfer before they took the money, and no....they did take my money. My family is waiting for that support....I do understand the crisis but honestly, I am a key worker I have to swap with my colleague to resolve the issue all the morning trying to get in touch with them and no luck. I am just trying to get in touch with them by any means, no phone no answer back and my family waiting for the money..... I hope they don't have elderly parent waiting for support. every time you are close to speak with someone they just close the chat or sent you stupid meessage”
“Azimo was blocked my account without any reason, I was with them since 2015
They just get rid of my and they still own my money for my transaction, i will not recommended them, there is other more professional money transfer companies, if it's comes to money trust must be in 100% but not with AZIMO.”
“Azimo was blocked my account without any reason, I was with them since 2015
They just get rid of my and they still own my money for my transaction, i will not recommended them, there is other more professional money transfer companies, if it's comes to money trust must be in 100% but not with AZIMO.”
“Very poor experience. For some unclear reason, they blocked my account and kept the money that was in it (+500 EUR). This is unacceptable and their customer service isn't helpful at. Avoid at all cost.”
“They & their partners are a bunch of idiots who do not know how to do business and no sense of urgency. I have being using them for sometime but recently they have become worthless, holding money for week, asking for the same proof on one transaction again and again. Its just a was of time so if you are looking for a good service which is accurate than stay away from these guys. There partners dont listen to their customer services, there is no channel of escalation.”
“Terrible company. Worse than useless. I tried to send approx £7,500 to a business account in the Philippines. Azimo took my money and held it for a week. They didn't transfer it to the recipient. After a week I got a curt email saying they are cancelling the payment and will refund my money which will take another 5 working days to process. They didnt provide an explanation or an apology. So they would have held my money for 2 weeks by the time I get it back.
When I first asked what the delay was they said they needed the recipients address, said it was a legal requirement. If this is a legal requirement then why didn't they ask for this information at the start? So I provided them with this information. They still didn't transfer the money. When I asked again they said they needed me prove my source of funds, explain the purpose of the funds and prove the purpose of the funds. They also attached a large form for me to the email with no reference to the attachment in the email they sent me. They said this was a legal requirement too. The payment is for a wedding so I sent them my bank account statements and the wedding contract. They still didn't transfer the money. When I asked what the delay was for the third time the just responded saying they were going to refund the payment with no explanation or apology. I have sent international payments before and have never experienced anything like this before. Will delete the App.
Why did they send me this big form for me to fill in asking me for lots of personal information? Is Fraud their agenda?”
“FRAUD
About 10 days ago I sent £75 to Turkey, recipient states has not received the money, I checked with website and saw transfer was cancelled stating they have not received payment, Azimo provided a strange account number in Natwest made only by 0 stating this is for the convenience of customers, they caused not only inconvenience but also did not send the money despite receiving the payment. 10 days passed and non of the Azimo members contacted that the money I have transferred to their account, what is supposed to happen, they just kept the money and quiet. till I checked myself.
The point is why they have the money in their account and keeping quiet?? somebody in another country desperately waiting for help and these people keep quiet and the money.
This was my first transaction and of course the last one.
I would not even give one star.
FRADULENT company”
“Disgusting service, asking very intimate questions. And then refuse to send money and block your account so you cant complain. I was promised a call from the manager and never got one. They give a poor exchange rate a tell you it's a set rate, yet Ex give a much better rate, They hang up on you and pretend to be sympathetic. They should be ashamed of themselves. Please do not use this company if you value your money.
I provided every document they asked for, even when the questions were intrusive. Ans at the end I lost the property I and my 4 months pregnant wife wanted to rent to live in all because of their lies, we now have to check into a hotel.
Azimo blocked me without refunding my money back so I wont be able to contact them, I opened another account and called asking for my refund till now I haven't gotten my refund back and Azimo is still lying to me...
PLEASE DO NOT USE AZIMO THERE'RE BETTER MONEY TRANSFER COMPANIES OUT THERE.”
“STAY Well AWAY from Azimo Co.This was a very harrowing and distressful process trying to send urgent funds to my wife abroad.She never received it.She was back and forth so many times to the pick up agent with her Azimo code. Then Azimo asked me for her DOB, place of birth.Why? They use vague words like "usually arrives"or standard stalling tactics i.e further "ID requirements. proof of funds. etc etc etc ad infinitum After 10 polite reasonable messages to them they blocked my account. then told me my money was frozen and more worrying they have my passport id, bank details, D card details and security number. Check out their company directors.”
“I send transfer to Philipines, Azimo/MLHullier paid out my money to other than my receipent and now its up to me to solve the problems. They dont even give me evidence for the pay out, they tells me they have a receipt. I asked them to show receipt and ID from the persons Who picked this up because its not my receipent, they Just tells me its not allow to show me this and dont help anything more, never use Azimo, its a scam.
Even the pay out have been from a branch my receipent never have visited.”
“Very disapointed with the entire process they have bad commiunication and they system does not work properly. Rates are not the best they could offer as well. I had days being wasted by their team which should have been avaoid by giving clear instructions. I am very concern whether the private information we provide to them are confidential at all became they ask you to send your bank statements and all financial details to geneal emails and via chat and when we request that whether we remove the full account number on the evidence they refuse to accept. I would not recommend any one to use them. the information is NOT confidential”
“Azimo gave my money to some one Else than my receipent, and still dont fixup. They Just tells me its picked UP and they dont help me to fix, so they gave my money to someone stranger and I got the problems, Azimo is scam”
“I had have bad experience with Azimo. I send money 30th December to my Philippine bank account and it’s say will arrive the same day and days passed the money has nowhere to be found. It’s 3rd of January but they kept on promising that money will be in my bank tomorrow. Tomorrow tomorrow tomorrow but nothing. They were quick to take the money from my bank but they were so slow to send the money to the receiver’s account. Up to now the kept on saying it’s on it’s way blah blah blah. It’s very unreliable and incompetent service. I’m not really sure if I will ever see my money in my Philippine account.”
“Have been using Azimo for nearly 5 years & they've been decent... Until i realised that like most companies, the longer you're the customer, the worse they treat you.
Fee: From free, to £1 and now each transaction is £1.50 each.
Rates: Their rates are awful; new customers get better rates...why?
New customers: £1000 = N477,410.9
Old customers: £1000 = N468,674.28
(Rates were checked at the same time - 15/12/19 08:40)
Nearly 9k difference + the £1.50 fee.
Use a few times & move on!!!”
