“Azimo blocked my two last transfers to my fiancé in the Philippines. I tried again, same result. I called my bank and they said that the problem was coming from Azimo.
Then I emailed the customer service. They finally answered that I couldn't send anymore money to this recipient for legal reasons… I asked what were these reasons and they blocked my account without other explanation!”
“Azimo blocked my two last transfers to my fiancé in the Philippines. I tried again, same result. I called my bank and they said that the problem was coming from Azimo.
Then I emailed the customer service. They finally answered that I couldn't send anymore money to this recipient for legal reasons… I asked what were these reasons and they blocked my account without other explanation!”
“i cancel a transfer and it took ages for refunds. think carefully before you use the service. they are not as competitively priced as transferwise and currencies direct and if you hit a problem you don't get your refund for five days which is shocking! Also it is impossible to find a number to call them.”
“AZIMO ! AZIMO !! AZIMO !!!, they used to be good years back but they are now rich and their transfer rate is terrible, Transferwise is a better option for people sending money to Nigeria. Azimo blocked my account and refused to allow me to send money with there services because they think they are smarter than Nigerians. They show you a certain amount of money and deliver a lower rate to the receiver. I found this out because I was curious of some Naira missing in each transaction. After I reported this, they decided to block me from sending money. Azimo can be classified as professional criminals, Stay away from them or research yourself and believe.”
“AVOID AT ALL COST!!! It took 3 weeks to try to get money to South Africa. I then cancelled the deal. I have not received my refund and they insist that the money has been paid and that I am lying about cancelling it when their SA payer has not done is job. I sent it, yes at a cost via my bank, but in 5 hours. It is now more that 4 weeks since I first tried to send the money. They are incompetent and a waste of time and effort. I do not even give them one star.”
“Utterly disappointed with their decline in quality of service. Sent money to their account for payment and almost 24 hours later the recepient did not receive payment. Then I contacted Azimo, their rep says money hasn't reflected in their account and i should wait for 24hrs. I was furious because I knew she was not truthful. I told her that I will contact my bank immediately and find out why. You won't believe it, in less than 5 minutes we ended the chat, they completed the transfer to the recepient. So what happened? Magic? It simply meant they had the money all along but decided not to sent it. There is something going on in that company and I am not waiting to find out. Done with Azimo and won't recommend to anyone.”
“Utterly disappointed with their decline in quality of service. Sent money to their account for payment and almost 24 hours later the recepient did not receive payment. Then I contacted Azimo, their rep says money hasn't reflected in their account and i should wait for 24hrs. I was furious because I knew she was not truthful. I told her that I will contact my bank immediately and find out why. You won't believe it, in less than 5 minutes we ended the chat, they completed the transfer to the recepient. So what happened? Magic? It simply meant they had the money all along but decided not to sent it. There is something going on in that company and I am not waiting to find out. Done with Azimo and won't recommend to anyone.”
“Used Azimo previously over a few years for small sums transfer.
A fidgy experience once which I felt was not primarily their fault at the time.
Sent urgently a significant amount which 5 business days later is yet to arrive.
Excuses have been given ranging from ID to several Bank statements which have all been provided repeatedly and still no show!!
Now stuck over the weekend in limbo.. Hoping this gets sorted by Monday am-- making a 30min transfer a 7 day transfer!! One can only hope!
Disappointed to say the least. Given previous service.. Quite disappointed.”
“Terrible Experience!
I was so naive to believe all those great reviews and overall rating of the service.
They took my payment after ID verification and promised to deliver the funds in an hour. It's been a day since my payment was made. They are keeping my 500 euro which is a lot of money for me and doing nothing!
Just got another email demanding to send them my company documents. And I don't even have a company! It was their own support agent who instructed me to register a business account because their system identified my personal card as a corporate card. Now they froze the transfer and require those business documents that I cannot possibly send them!
This is very frustrating. My family member needs the money urgently. So far, it's been just lies and empty promises. And deceptive instructions from the support service. Not using Azimo ever again! Demanding my refund....”
“Avoid. Terrible customer service too! They made it seem like it would be there within an hour. They didn't update that the transaction was pending, I heard from the recipient they hadn't got it. I contacted Azimo and they said 'yea that happens'. Erm ok, it's an emergency so cancel it so I can Western Union it. 'Ok sir'. They cancelled, then informed me it would be two working days to process. Terrible service. Avoid.”
“Azimo - avoid. They hide behind regulatory requirements, insisting on knowing the date of birth and birth place of the person I was trying to send £200. This is not a regulatory money laundering requirement.”
“Decided to send money with them on a Friday morning.A It was important to me that it would be processed fast and I thought Azimo would be the right company for that, as they advertise themselves as fast and reliable. They are neither of it.
Their compliance team was asking me ridiculous questions about what I have put in the "reference" field of my transfer. Even though I was replying almost instantly to their emails I had to wait several hours for them to answer.
When I got enough of their silly questions, I contacted them and the transfer was cancelled. However it was already Friday afternoon by then and I had no chance of the money being delivered before Monday.
Wasted my afternoon with Azimo all for nothing, just to have to send my transfer with one of their competitors. Luckily their competitors lived up to my expectations and processed my transfer quickly and without any problems. Should have used them instead of Azimo, and from now on I will.”
“How come there is no option to select a zero-star review?
This company is very dodgy - I sent money with them overseas. No knowledge of account set up, and more importantly, no email receipt of the transaction. I now cannot log onto the account. AVOID! AVOID! AVOID!”
“Azimo is fast and efficient I used them for a year everything was great. Although their rate is lower than others. They do not open during weekends and evenings and there is no contact number only email or you have to send a message through support which let's this service down. They also want you to trust them to send your documents over to them when you are not speaking to someone face to face. They cancelled a transfer, after taking the money and requesting documents and then rejected the documents which I di not believe their was a sufficient reason. Without informing waiting 2 days before they made the decision to cancel. I was not impressed.”
“The most unreliable transfer company I have ever experienced, no transparency in dealing with the customers. Experience deception in the rate offer and they blame it on technical error even the rate offered was on the system for over 4hours, I was the chasing them about the transfer for not going through if it was a technical error a reputable organisation will have contact the customer to notify of such error. Even after transferring the money into Azimo account still, no respond from Azimo for any "technical error"
For Azimo to refund is a different nightmare and it completely different stories from them - 5 working days now refund still not received - they still blame it on TECHNICAL ERROR, very disappointing, very unprofessional customer service they expect you to wait but when they want to receive the money they are quick at receiving customers money”
“I will honestly give a zero review for these guys the transaction was cancelled after 24 hours after chasing them about my funds not reaching the destination account.
It is ridiculous to say the list. They should have said they weren't able to do the transfer before wasting time. Now have to wait 3 to 5 working days to get the funds returned.”
“I sent 5000 euros and now it is being 21 days later and my bank told me that they received the request for the transference but they didnt have the money to transfer in the account and its being more than a week since they are investigating what happened to my money.”
