“I signed up to send money to a friend - account opened - money sent (not saying cash available in under 4 hours) - next day ask why money not available THEN I am told they cant do it and will refund money but probably 2-3 days. My account is blocked , they give 3 possible reasons but none are applicable to me - no refund yet”
“Dreadful experience. I made a transfer on the 11th of June and my recipient did not receive it. I chased it and they told me it was technical issue and they resent it again. I chased a week later and this time they told me the telephone number was missing one digit. I supplied the number and apparently they resent it. Today is the 20th of June and no money has been received and a refund is far away. I don't know what to do. Please take my advice and don't use this company. They are crooks.”
“Terrible!
Money taken, on their app says completed, yet recipient have not got it. After investigating with recipients bank found out, that name was misspelt. So money bounced straight to azimos account. And sit there for over a week now. Azimo does NOTHING. No time frame, when will I get my money back. Just said, they are busy and my request is of low priority.
TERRIBLE!!!”
“Disgusting experience.
Money taken from my account, yet recipient never got it. I investigated and it was due to a wrong name spelling. Yet on stupid azimo app, everything is hunky-dorey! Totally idiotic concept of not been able to actually talk to someone (digital company), so you are waiting for these schmucks to answer you (whenever that might be!!!).
6 days in waiting - nothing so far, from text on the app, saying they will look into my query according to their priority (what???).
1 more day of waiting and I will be reporting this "company" to financial ombudsman.
People, stay clear from azimo!
There are other decent companies - Transferwise, Remitli, Opal Transer. Check the rates and time. These are normal ones with HUMANS answering phone if you need them!”
“Bad service I send money to the Philippines but up to now I was waiting for the reference number, they deduct already on my bank but up to now nothing happened, I called the customer service, they said they will fixed it, but nothing happened!”
“Excellent service for transfers from the UK to Poland. Fast, cheap, reliable and very friendly customer support - they even speak Polish! Will gladly use again.”
“Easy way to send money to my partner in Poland. Rates are very good but the best feature is the speed. My transfers generally arrive within 20 minutes, and the app has a neat tracking feature. Strongly recommended.”
“I switched to Azimo from my local money transfer shop after the Coronavirus pandemic started. The exchanges rates are very good and my transfer to Nigeria was in my uncle's bank account in less than 30 minutes! Amazing service, will use again.”
“I tried to send money last week and I realized 5 days later that the money didn't get through(usually it only takes 5 mins to 1 hr.) Money has already been taken out from my bank but the recipient never received it. I would understand if Azimo is experiencing difficulty at this time of crisis and I would appreciate it if at least they can send an autamated message saying whatever excuse they can make. I don't mind as long as I get my money back or atleast the money will get through.”
“I am really disappointed, I sent some money to support my family during the corona virus lock down....it didn't go through, i don't know why because everything is in order with the account. i email them and tried to talk with them for 5 days... and no answer. I asked to cancel the transfer before they took the money, and no....they did take my money. My family is waiting for that support....I do understand the crisis but honestly, I am a key worker I have to swap with my colleague to resolve the issue all the morning trying to get in touch with them and no luck. I am just trying to get in touch with them by any means, no phone no answer back and my family waiting for the money..... I hope they don't have elderly parent waiting for support. every time you are close to speak with someone they just close the chat or sent you stupid meessage”
“Azimo was blocked my account without any reason, I was with them since 2015
They just get rid of my and they still own my money for my transaction, i will not recommended them, there is other more professional money transfer companies, if it's comes to money trust must be in 100% but not with AZIMO.”
“Azimo was blocked my account without any reason, I was with them since 2015
They just get rid of my and they still own my money for my transaction, i will not recommended them, there is other more professional money transfer companies, if it's comes to money trust must be in 100% but not with AZIMO.”
“Very poor experience. For some unclear reason, they blocked my account and kept the money that was in it (+500 EUR). This is unacceptable and their customer service isn't helpful at. Avoid at all cost.”
“They & their partners are a bunch of idiots who do not know how to do business and no sense of urgency. I have being using them for sometime but recently they have become worthless, holding money for week, asking for the same proof on one transaction again and again. Its just a was of time so if you are looking for a good service which is accurate than stay away from these guys. There partners dont listen to their customer services, there is no channel of escalation.”
“Terrible company. Worse than useless. I tried to send approx £7,500 to a business account in the Philippines. Azimo took my money and held it for a week. They didn't transfer it to the recipient. After a week I got a curt email saying they are cancelling the payment and will refund my money which will take another 5 working days to process. They didnt provide an explanation or an apology. So they would have held my money for 2 weeks by the time I get it back.
When I first asked what the delay was they said they needed the recipients address, said it was a legal requirement. If this is a legal requirement then why didn't they ask for this information at the start? So I provided them with this information. They still didn't transfer the money. When I asked again they said they needed me prove my source of funds, explain the purpose of the funds and prove the purpose of the funds. They also attached a large form for me to the email with no reference to the attachment in the email they sent me. They said this was a legal requirement too. The payment is for a wedding so I sent them my bank account statements and the wedding contract. They still didn't transfer the money. When I asked what the delay was for the third time the just responded saying they were going to refund the payment with no explanation or apology. I have sent international payments before and have never experienced anything like this before. Will delete the App.
Why did they send me this big form for me to fill in asking me for lots of personal information? Is Fraud their agenda?”
