B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,596 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,596 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a Link plastic cupboard for £40 and it is a load of rubbish. The instructions are inadequate, pieces don’t fit and when you apply force they split! Having eventually got it all together the doors don’t shut and the shelves feel like they will collapse. Don’t waste your money and come on B & Q read the reviews and take this off sale please to save anyone else wasting £40! Expect better products as a Diamond member.”

Helpful Report

Posted 6 years ago

“I went to b&q branch in honeypot lane to exchange one of my items but at the costumer service desk the lady called Baharti was very aggressive and rude however I have tried my best because of the place that I’m working I can cope with different groups of people but this person is unbelievable and I’ve found that branch with lake of costumer service👎”

Helpful Report

Posted 6 years ago

“today i was told that the wednesday 10% discount to older people was no longer available except for 'seasonal' item. B&Q have just lost a customer!”

Helpful Report

Posted 6 years ago

“I had a bathroom installed by the bq unfit,sorry homefit,the sink never emptied properly and attempts to get itk fixed failed eventually told they ate closing so much for my guarantee was told to artange my own plumber and pay him then get a refund from b q trouble I'd they don't do cash refund you have to wait for a cheque it'd the last time I deal them”

Helpful Report

Posted 6 years ago

“Dreadful service..promised my fire in a week. So made arrangements for wooden floor to be fitted at same time new skirting board. .took over 3 weeks for it to come.with no apologies nothing..wrote a 2 page letter to cheltenham manager 3 weeks ago.never had a reply..gave me wrong time for delivery also..they don't care about there customers.”

Helpful Report

Posted 6 years ago

“Purchased a cooke and lewis kitchen in August and was told that some of the items were out of stock but ww woud be able to order them when they came back in the store. We proceeded to have the rest of the kitchen fitted and was just waiting for two dresser door packs to come back in stock. each week i checked the web site and went into the store and was told to keep checking. i contacted customer services and had endless emails saying they would be back in stock soon. I have been told now that they have been discontinued and as I didn't purchase them with my original kitchen in august they are not legally responsible. However if I had been told in august that there may have been a problem then I would have purchased an entirely different kitchen. So now I'm stuck with a half completed kitchen and B n Q stated they don't have any alternative doors to fit the dresser door pack. Absolutely appalling customer service, with staff that deliberately deceive customers and have a couldn't care less attitude once they have your money. And to add insult to injury three of the stores in our local area all displaying the dresser doors in their kitchen showrooms, but we have been told we can't purchase display items. I ask why are they displaying items that are discontinued.?? Absolutely fuming !”

Helpful Report

Posted 6 years ago

“Was going to order £305 wort of plasterboard on trade account but b&q wanted a massive 10%delivery charge of £30 total£335 to deliver 5 miles away ordered if from selco cost £313 free delivery 18 miles away total cost £313”

Helpful Report

Posted 6 years ago

“I purchased 2 cabinets from the Huddersfield Store, in stock items, one package was damaged and i was told all was ok and in place . I got them home and the damaged package contained no fixings or handles. I reported this and had to go back to the store, i got a bag of fixing and had to order the handles, none in stock. The fixings ended up being the wrong ones and I reported this. B & Q are sorry for my inconveniece - really - 2 trips from M/c to Huddersfield and 5 phone calls I am not a happy customer - service is rubbish”

Helpful Report

Posted 6 years ago

“Wys big man”

Helpful Report

Posted 6 years ago

“Absolutely disgraceful customer service,an employee was passing me and when i tried to ask a question he simply replied i'm finished and and kept walking.”

Helpful Report

Posted 6 years ago

“Bought and had installed 3 Cooke & Lewi Equinox thermostaic showers. All 3 leaked when off. One from the shower head one from the hand shower and the other from the internals of the monobloc. Quality control seems non existant. These have a 5 year guarantee and yet are faulty out of the box. I now have to pay for the plumbers to remove and box them up for return and the pay again for reinstalling. B&Q you really need to start selling reliable fittings. These add on costs to your customers are totally unacceptable. These are all going back.”

Helpful Report

Posted 6 years ago

“Rob Brought and fitted cook and Lewis toilet, Over the last year I have replaced everything except the seat, bolts for water tank made from mild steel rusted out, flush siphon failed after six months, it is all made from the cheapest materials, Total waste of time and money”

Helpful Report

Posted 6 years ago

“Extremely rude staff at the portrack branch.. ill go elsewhere next time id get more help at a nursery”

Helpful Report

Posted 6 years ago

“well where do i start. ordered a kitchen . missing items on delivery. upstand cupboard doors hinges cooker hood we choose wasnt added to order... must have rung shop 10 times and been in to collect our missed items about half a dozen times. disgusted. having to pay our joiner for extra days work for your disgusting service ..”

Helpful Report

Posted 6 years ago

“How dated is your payment Policy no apple pay ot contacless you seriously need to get with the times Please do something about this it is not good for your business Leicester store”

Helpful Report

Posted 6 years ago

“I went to the Durham Dragonville store to buy (a) a canister of gas for my brazing torch and (b) a tube of superglue. Arriving at the checkout, the young lady there told me that she, being herself less than eighteen years old, is not considered responsible enough to sell goods that may not legally be sold to anyone under that age. I offered to show her ID, but no; I and the rest of the queue at the checkout had to stand and wait while she fetched another assistant old enough to to tell whether I am over eighteen or not. (I am seventy - and look it). This is not an isolated irritation; if it were, I wouldn't be moaning about something so small. But I've lost count of the times I've been annoyed, frustrated, delayed and disappointed at B&Q, and treated with what feels like studied discourtesy. I still go there to buy small items, because it's conveniently near to where I live; but, honestly, the incompetence with which the store run is almost laughable, and the attitude and ignorance of the staff is deplorable. Some of them - not all; there are honorable exceptions - deserve a P45 straight away. Who the hell says, in answer to a customer's question (and I quote): "Dunno, mate; I only work here"? I don't wish anyone ill; but I can't see B&Q surviving as a business much longer unless they buck their ideas of efficiency and customer service up pretty considerably; and they really don't deserve to.”

Helpful Report

Posted 6 years ago

“I was going to write a review about how my new toilet was delivered with broken toilet pan, and replacement took hours of negotiation and that the replacement had a broken toilet seat, and no one in the local store could help as said 'they didn't know anything about DIY' but is there any point? B&Q will continue to carry on regardless until the business fails and the directors have to face the investors who as we all know are so much more important than the customers!”

Helpful Report

Posted 6 years ago

“Ordered items on line for delivery tomorrow 17th November. Just got an e-mail today saying only part of order will be delivered. I arranged a builder to come on Monday to fit this fence. He can't part install a fence. Had to cancel him. B&Q are SO unreliable & cannot be trusted.”

Helpful Report

Posted 6 years ago

“Ordered flooring online, booked fitter etc only to be told the day before it was due to be delivered that they had no stock! incompetent in the extreme”

Helpful Report

Posted 6 years ago

“Order for click n collect as website says in stock to be called as 'there is a glitch in the system, we don't stock those items' shocking customer service. Had to have home delivery because I need to finish kitchen off, but will avoid b&q in future”

Helpful Report

Posted 6 years ago

B&Q is rated 2.2 based on 2,596 reviews