B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,596 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,596 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not buy a kitchen from B&Q, poor customer service, constantly fobbed off with bull.... Some items ordered came in wrong colours, mixed colours or not even come at all, had to go to the store in Meir Park (Stoke on trent) where I tried to complian n was told I needed to phone their help line for complaints, nothing t do with the store, although everything says B&Q on it! Had to keep returning things to the store to get them re-ordered n then find they've missed items off again! This is just a bit of what's gone on, not even an apology, I am do annoyed, this saga has been going on for over 4 weeks n you only have 46 days to fit the kitchen! Never again will I buy from B&Q”

Helpful Report

Posted 6 years ago

“ordered some laminate flooring last night Tuesday from b&q online whilst ordering it said delivery on Sunday once my card details were put in delivery confirmation changed to 15 days time. Went to the store today they said they couldn't cancel it have to phone. phoned they said I have to wait for delivery- refuse delivery then call the day after to start process of refund. guy on the phone was so rude asked to speak to someone above him said he will get someone to call I said when he said probably after delivery have been on the for 45 minutes whilst they tell me they cannot cancel the order or start a refund until after delivery absolutely disgusted with the”

Helpful Report

Posted 6 years ago

“Bought two high gloss double wardrobes and a 4 drawer chest, the bottom drawer of the chest is warped and will not shut. In order to put the doors onto the wardrobes, my brother could not do it himself, as the weight of the doors and the fiddly hinges were a nightmare, he had to call in a friend to give him a hand, his friend who just assembled wardrobes from Ikea said he has never seen anything so complicated re the B and Q wardrobes. I will never buy anything from them again. Ikea here I come.”

Helpful Report

Posted 6 years ago

“Terrible attitude from driver to customer. Will cease to do any business with them as from today. Will take my custom elsewhere..”

Helpful Report

Posted 6 years ago

“It’s not even worth 1 star, refused to refund or replace damaged worktops we bought in a local store, I will be taking this matter further !!!”

Helpful Report

Posted 6 years ago

“i BOUGHT A SIROCCO INGNITE ROYAL BLACK MANUAL CONTROL INSET GAS FIRE, I WOULD ADVISE NOT TO BUY THIS FIRE, YOU HAVE GREAT DIFFICULTY TURNING THE FIRE ON, BECAUSE YOU CAN NOT GET YOUR FINGERS DOWN THE SIDE OF THE FIRE TO REACH THE CONTROL, YOU HAVE TO TAKE THE FRONT OF THE FIRE OF, WHEN YOU DO TURN IT ON, IT IS A WASTE OF TIME BECAUSE THE HEAT OUTPUT IS TERRIBLE, WHEN YOU COMPLAIN TO B&Q THEY JUST SAY, TAKE THE FIRE OF THE WALL AND WE WILL GIVE YOU A REFUND, THAT DOESN,T HELP WHEN YOU HAVE TO PAY A GAS FITTER TO TAKE THE FIRE OUT, AFTER PAYING FOR IT TO BE INSTALLED AND ALSO PAY A BUILDER TO MAKE A HOLE FOR THE FIRE TO FIT.I HAVE BEEN INTOUCH WITH THE MANUFACTURER BUT NO HELP FROM THEM.”

Helpful Report

Posted 6 years ago

“Worst customer service at the coatbridge store. The woman Eleanor who is at the paint part in the store was extremely unhelpful and very unfriendly to say the least. Don't want to go back after this experience. Shocking! If she can't be bothered with her job then don't be!”

Helpful Report

Posted 6 years ago

“Chelmsford store is a disgrace with very unhelpful management team and the shop assistant on till 3 this morning (8/12/18) should be sacked!!! The only positive thing there today was Ryan who was working outside netting the Christmas trees!!”

Helpful Report

Posted 6 years ago

“Ordered bath and toilet from B&Q online, they took the £750 that day but failed to deliver or contact me within the promised 24 hours. It now transpires that B&Q blame Ideal Standard for the poor customer service. So much for customer satisfaction!!!! I will have to contact Ideal Standard and tell the B&Q think they are a poor customer focused organisation. No idea when my bath and toilet will arrive if ever !!!!!!”

Helpful Report

Posted 6 years ago

“Staff following me around, Talking about me on their radios, All I was doing was trying to choose some stuff to fit out my bathroom, I’m 55 years old, was with my wife and not really dressed has a tramp, and don’t think I look like a down and out druggy. Longwell Green I’m Bristol the staff should be ashamed of themselves.”

Helpful Report

Posted 6 years ago

“They don't even take off the raper, yet they charge del fee. Item did not even work”

Helpful Report

Posted 6 years ago

“Despicable service. I bought a bedroom door online on the 2nd of December and the delivery was due today and it didnt turn up. I would look over it if my order was something diminutive but it is a bedroom door and it is winter.”

Helpful Report

Posted 6 years ago

“One of the worst place to buy furnitures from all chinnese besides what we orderd wasnt recived completely messed up the whole order wardropes one size and tge doors different hangers and hanging rails never recived have been charged extra and completely disaster and a waste of time”

Helpful Report

Posted 6 years ago

“My kitchen was ordered on 6 September 2018 for delivery on 17th November for the fitter to start fitting the kitchen on 19 Nov. When I ordered it everything was in stock. Day before delivery I had a call confirming delivery but was told the sink I ordered was out of stock and would be available on 9th December, I then had to shop round to find another sink. One of the packages was damaged and was also the wrong colour, this also could not be delivered until sometime in December, I had to search B&Q store to find a replacement and go and collect it myself. When the fitter started he found that a breakfast bar we had ordered and cost £187 was missing and again a 5 week wait, there was not enough up stand delivered resulting another search around B&Q stores. It seem that once they have your money they couldn’t care less about you. I never ever recommend or not recommend anything as it’s normally a personal choice but I make an exception the is time NEVER EVER use this company.”

Helpful Report

Posted 6 years ago

“Was looking for a particular item in hardware at Kirkcaldy store. Tannoy message sent out. Waited 15 minutes. No one came! Awful lack of courtesy and service.”

Helpful Report

Posted 6 years ago

“Nigel Brown Bought an electric shower only to find that the rail and shower head missing went back to the store and was questioned as if it was my fault never ever again”

Helpful Report

Posted 6 years ago

“Your communication between delivery and customer is appalling .i ordered a new kitchen ,it arrived in bits and pieces. My initial complaint was assigned to a specific customer advisor who promised to oversee my account ,sadly not.i don't think you give a monkeys once you've got the order. It cost me 3 days of my holiday entitlement from work ,which were wasted by your incompetence.”

Helpful Report

Posted 6 years ago

“Your organisation is the worst I have ever experienced. You out source work to self employed muppets who havnt got a clue. They just want to get the job done as quickly as possible. They are messy, late and the quality of work is extremely poor!”

Helpful Report

Posted 6 years ago

“I bought 5 plants that were in clearance sale half price. price label said'5 for £20 or £6 each. According to your member of staff, half price only relates to the single price. He wanted to charge me £15 and not £10. His attitude was....take it or leave it. so i left it, Customer service , he didn't know the meaning of the words and nor does b&q. unhappy customer!!!!!!!!”

Helpful Report

Posted 6 years ago

“Changed delivery date without notice customer service rude still not received order. Never again. I have lost a days pay for nothing. Items are in store but you won't let me change to click and collect. Refused to put me through to the manager uncaring and rude”

Helpful Report

Posted 6 years ago

B&Q is rated 2.2 based on 2,596 reviews