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B&Q Reviews

2.2 Rating 2,591 Reviews
28 %
of reviewers recommend B&Q
2.2
Based on 2,591 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 27%
Accurate And Undamaged Orders
Greater than 64%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
2.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read B&Q Reviews

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

Write Your review

B&Q 1 star review on 17th April 2025
Robert14042025
B&Q 1 star review on 12th April 2025
Anonymous
B&Q 1 star review on 3rd March 2025
Anonymous
B&Q 1 star review on 8th February 2025
Shirley
B&Q 5 star review on 7th February 2025
#pooleplastering.com
B&Q 5 star review on 7th February 2025
#pooleplastering.com
B&Q 5 star review on 5th December 2024
Joan Kennedy
118
Anonymous
Anonymous  // 01/01/2019
I gave a extremely negative review last week. But have since asked review.co.uk to allow me to amend it. We had serious concerns about the delay of our kitchen fit after being told that we should expect it within an original agreed timeframe. Moving into a new flat, it can be very difficult living without a kitchen for a few months. No cooking, laundry etc. and especially with a newborn on the way. Their in store sales rep's were very good at the start of the process. I would give 5 out 5 stars there. Post however, i.e being told it couldn't be done in the agreed timeframe and the unnecessary calls, time of work to visit the store rep's to try to get the fit back on schedule was stressful enough. Eventually however it was resolved. Anyway end result, would I do a kitchen fit through B&Q again...probably would yes.
Helpful Report
Posted 10 years ago
Excellent customer service from Andrew at B&Q Scotswood tonight. I'm now off to fit a new tap. Thursday excitement!
Helpful Report
Posted 11 years ago
excellent customer service following my moaning tweet! Thank you Russ and B&Q.
Helpful Report
Posted 11 years ago
B&Q is rated 2.2 based on 2,591 reviews