B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,592 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,592 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I gave a extremely negative review last week. But have since asked review.co.uk to allow me to amend it. We had serious concerns about the delay of our kitchen fit after being told that we should expect it within an original agreed timeframe. Moving into a new flat, it can be very difficult living without a kitchen for a few months. No cooking, laundry etc. and especially with a newborn on the way. Their in store sales rep's were very good at the start of the process. I would give 5 out 5 stars there. Post however, i.e being told it couldn't be done in the agreed timeframe and the unnecessary calls, time of work to visit the store rep's to try to get the fit back on schedule was stressful enough. Eventually however it was resolved. Anyway end result, would I do a kitchen fit through B&Q again...probably would yes.”

Helpful Report

Posted 10 years ago

“Excellent customer service from Andrew at B&Q Scotswood tonight. I'm now off to fit a new tap. Thursday excitement!”

Helpful Report

Posted 11 years ago

“excellent customer service following my moaning tweet! Thank you Russ and B&Q.”

Helpful Report

Posted 11 years ago

B&Q is rated 2.2 based on 2,592 reviews