B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,592 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,592 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't buy a sink tap,I bought one 18 months ago with a 5 year guarantee, the tap faulted with a split in the side but B&Q would not refund,spent so much money there,no more.”

Helpful Report

Posted 5 years ago

“Great service at Havant B&Q, nice friendly staff and a lovely cafe. The only thing that ruins it for me is the parking. The inconsiderate parking is by B&Q staff who park over two spaces, this shows a district lack of self discipline and is a poor reflection on the company. This morning there was three ‘staff’ cars incorrectly parked, two by the smoking area and one near the entrance to the main car park. Perhaps you need to display car parking rules or teach your staff how to park and be more considerate to customers.”

Helpful Report

Posted 6 years ago

“Tried in store to order 4 rolls of wallpaper at B&Q Cribbs Causeway, Bristol. The guy there said they were having trouble placing orders in store and suggested we go online ourselves when we get home. We did this, and tried to use a £10 voucher we had been sent by B&Q. Despite the website accepting the voucher code, it did not take the £10 off the final total. My wife has now had to ring a help line and told to try completing the transaction on line and seeing if the £10 gets deducted. She said if not ring me back.....jeez, forget it, we’ll buy our wallpaper elsewhere. Dreadful customer service all round.”

Helpful Report

Posted 6 years ago

“Bad customer service in store. On the shelf in some I found one of the item that I wanted, packaging was damaged (and taped back up) and the contents partly missing through spillage. I asked at the checkouts if there was more of the product, the assistant phoned to check and was told that there was more if it and told me tonight go back and look on the shelf. Waslked to other end of store, checked shelf, not more. Found assistant in that department eventually who said we had some and took me to same empty shelf. Acknowledged none there, and if it was on pallet waiting to go out he couldn’t do anything about it. Asked for discount for damaged item, he said ask at checkout, went back queued for manned checkout, assistant said she couldn’t do discounts I needed to go back to original department and ask there..... I walked out with nothing having wasted half an hour walking back and forth up and down the shop. Annoyed as specifically went there as online stock check said plenty in stock. Very very poor customer service all round.”

Helpful Report

Posted 6 years ago

“Have just been to the bq in Gainsborough and the service and help I received was fantastic”

Helpful Report

Posted 6 years ago

“Tried Valspar gloss finish paint, terrible, more like a matt finish, can't get rid of brush marks won't wet edge after nearly 50years painting and decorating for high end clients I'm told by B &Q expert? how to paint. Unbelievable. Back to Wicks and local builders merchants. Never B & Q again.”

Helpful Report

Posted 6 years ago

“Bought a vanity unit for a small toilet,good unit and taps for the money,fits in well.Been using the club card for a while now and still haven't received any discount in store, confusing!”

Helpful Report

Posted 6 years ago

“Purchased a 3 metre worktop from B&Q. I have fitted many kitchen worktops over the years and there has always been a strip of formica matching top surface to finish off the end cuts for a neat professional job. Apparently no longer with B&Q are these strips included and what is more you cannot buy one from store. Crazy! They do sell the metal end caps at a ridiculous rip-off price of £8 but I bought the exact same item for £2.20 from Tool Station but I should not have to be buying anything to complete an end cut worktop job. I should mention on checking, that Wickes sell the identical worktop that I purchased complete with end strip and it was £3 cheaper.”

Helpful Report

Posted 6 years ago

“I wanted to leave a review on the IT Kitchen website but was unable to find the process to do this. There are some pretty disparaging comments about the quality and the fittings supplied with IT flat pack kitchen units so I thought I would give my unbiased opinion on what I have bought. Nobody from B&Q replies to the comments on the B&Q kitchen unit website anyway. I have fitted kitchens from B&Q for over 20 years so I have done a few it's fair to say BUT I have not fitted a B&Q kitchen for around 9 years now. So I thought I would fit one for a new flat I have purchased. Lots of comments about the diminishing quality of the product flatpack IT kitchen. As it happens I still have boxes and boxes of B&Q IT Kitchen fittings left over from previous jobs so I can compare quality from 10 years ago to what is being packed up now. 1. Shelf supports......Now.......flimsy, weak and poor quality. Threw mine supplied in the bin. 10 years ago. Strong, well made. I used these. 2. Cam lock fasteners Now. Weak, poor quality. In the bin. I fitted my 10 year old cam fasteners. Strong and well made. 3. The furniture panels themselves. Something not quite right with the production process. The white vinyl layer is so thin it doesn't look white at all. I think what it boils down to is price but in doing so quality comes second now and that could be a disaster. B&Q needs to buck it it's ideas up if it wants to survive in business. Personally I would not recommend or would I fit another B&Q kitchen until they can prove that they have listened to their customers and actually looked to the vast amount of negative comments on their own website and improved the quality of the finished product. Thankyou for reading this.”

Helpful Report

Posted 6 years ago

“Verve Snow Shovel (metal) - just be aware it is for "digging" snow (or shoveling grain or gravel, etc.) and not for sliding or "shoving" snow off a smooth surface (e.g. a driveway or pavement) - it doesn't do that - unfortunately (which is what I expected/hoped it would do), you need a big plastic one for that. But for digging it will be fine.”

Helpful Report

Posted 6 years ago

“Went into Speke BQ store could not find what I was looking for asked a staff member ,he took me to it,he helped me locate a few items he was really helpful.His name is Ben off DECOR.Thanks BEN.”

Helpful Report

Posted 6 years ago

“Went to buy electrical sockets today that were on offer, really good value for money.I found what I wanted really easily. Served straight away by Andy on the checkouts .”

Helpful Report

Posted 6 years ago

“Didn't make me happy ,cashier couldn't wait while I got membership card out took money off wife's bank card I offered her membership card said too late .speaking of membership card I was told after diamond card finished I would still receive money off vouchers dispite still buying from your still not received any .Think I will be looking for new dig store”

Helpful Report

Posted 6 years ago

“Staff were very very friendly and happy to help. One member of staff inparticular help load the heavy items.”

Helpful Report

Posted 7 years ago

“Lights quite nice not what I was really looking for.”

Helpful Report

Posted 7 years ago

“Ok so firstly the kitchen is absolutely gorgeous. We totally love it but maybe a lot of that is to do with the expert fitter we used (not B and Q's) The issues we had were no hob, not enough floorboards and under floor cushioning, parts missing and even extra parts. How they could get an order so wrong is beyond me. I called up to say I had no hob and not enough flooring only to be told it would be delivered in 12 days. My fitter proposed to be finished in four! With a pregnant partner I refused to accept it and within two days the hob arrived. After speaking to numerous people from B and Q I decided to go back and collect the missing flooring myself (far easier!) incidentally when I arrived someone was there complaining about their kitchen delivery! So now I had a hob and the flooring but there were still bits of a cupboard missing. My fitter managed to make it work with off cuts and he's done an amazing job. Needless to say very disappointed with B and Q especially considering all this was going on while my partner was 36 weeks pregnant. Every cloud though - we do have a gorgeous kitchen!”

Helpful Report

Posted 7 years ago

“Slightly bigger range than smaller shops, use only because their handy.”

Helpful Report

Posted 7 years ago

“Customer service eventually resolved an issue with a shredder that only they sell. I couldn't find my receipt so they initially wouldn't handle my replacement due to faulty goods, but after mention sale of goods act and providing my credit card statement they swapped the item for a new one.”

Helpful Report

Posted 7 years ago

“Well staff and shelving ticket's need a review ,as I recently wanted to purchase paint for a shed ,I asked for help as I'm not a expert, the guy came over ,only got one tin in the colour I wanted ,when I asked can you get me a can from another store was told ,oh no madame can't do that ,then a nice lady came along and saved the day ," those ticket prices aren't right its on discount oh great have you got 2 tons of this colour ,yes I have ,so all came good in the end, the morel of the story , Do ask a man in a DIY Shop ask a woman”

Helpful Report

Posted 7 years ago

“Just a great choice and never need to go elsewhere for things you need”

Helpful Report

Posted 8 years ago

B&Q is rated 2.2 based on 2,592 reviews