B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.20

2.2 Rating 2,581 Reviews

29 %

of reviewers recommend B&Q

2.2

Based on 2,581 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful. Was supposed to be delivered on one date and 3 cupboard doors a few weeks after (3 doors does not affect anything) On the day of delivery hardly anything turned up. Had a kitchen fitter who we still had to pay. They said it had been split into 3 deliveries so we still don't know when our kitchen will be delivered. We are currently without any kitchen. No one will answer the phone to let us know what is happening. DONT BUY YOUR KITCHEN FROM B & Q so far we have paid thousands for something we are yet to receive. On top of that the delivery driver made me carry out kitchen from the lorry to the house because he was annoyed he could not park in the street. I have been in pain since.. I am not built to carry work tops.”

Helpful Report

Posted 4 years ago

“Laurence from the flooring department @ pontypridd b and q assisted me on 05.10.20. Excellent customer service skills, patient and most helpful-nothing was too much trouble especially as I needed lots of assistance with the correct measurements and types of flooring.”

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Posted 4 years ago

“A damaged parcels lead me to a negative review. The attached screenshots will show you the damaged parcel and my review, unpublished by B&Q. I think that say all about this company...”

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Posted 4 years ago

“Would like to say just how helpful Matt was at B&Q kitchen centre at Cwmbran nothing was to much trouble he is knowledgeable and friendly Thanks Matt you made everything so easy,Mick & Gill”

Helpful Report

Posted 4 years ago

“I have trusted and been loyal to B&Q for years now but ---- I ordered some kitchen worktops 3/9/20 for delivery 25/9/20. I had various contacts from their warehouse/transport confirming delivery would be made between between 08:00 and 18:00 but I would receive a two hour time slot on the day. 25/9/20 arrived and no time slot or other comunication but I trusted them to deliver by 18:00 abd had kitchen fitters coming to fit everything on Saturday 26/9/20. 18:00 arrived and still no delivery or comunication. I called customer services and after a long call and much holding on they promised to call back. No call back on Friday so I called again on Saturday Same result a long wait and no call back as promised. I sent the kitchen fitters away but had to pay them some money for their wasted time. I called again on Saturday afternoon same result. and again on Sunday. All of these calls were to home based operators but I managed to obtein a direct email address for customer services so sent a long note asking for information and some contact to resolve my problems. No response yet after two days and further calls to home based staff asking them to have somebody call back with some details and resolutions. If anybody can offer advice on how to get action I would appreciate it. Absolute rubbish so far.”

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Posted 4 years ago

“Website absolutely useless”

Helpful Report

Posted 4 years ago

“So so rude, just walked out of spalding b&q, wanted to rent the vacuum cleaner, I gave my ID to the staff member when she asked for it, she said she can’t accept it and when I asked why (BECAUSE I DO NOT KNOW YOUR POLICY SO OBVIOUSLY IM GOING TO ASK WHATS WRONG WITH THAT ID) she said “you sure you wanna speak me to like that?”, unbelievable, no costumer service skill whatsoever, never going back there, rather spend my money with people that are actually helpful and not attack you because you ask “why?””

Helpful Report

Posted 4 years ago

“Needed to find a wallpaper and John at their Hartcliffe store was so helpful - walking the store to find my wallpaper!! Thank you so much - he was so kind and willing to take the time to search for me. Great service 👍👍👍”

Helpful Report

Posted 4 years ago

“Spent over an hour with a bathroom fitter. She did not know the stock at all... no confidence in advice given”

Helpful Report

Posted 4 years ago

“It is chaotic at the tills”

Helpful Report

Posted 4 years ago

“Do yourselves a favour especially if you are a builder do not use them at all. A job I was doing i lost money on the job & had to payout another £70 to rectify B&Qs incompetence. I will never use them again.”

Helpful Report

Posted 4 years ago

“Ordered 6 newel finials online. Got emails from B&Q and courier to confirm delivery was on its way. On day of scheduled delivery got a phone call from B&Q to say they hadn't got 6, only 4, and one of them was damaged! Cancelled order, now awaiting refund. Why do they accept an order and take your money when they haven't got the stock. Totally unacceptable in this day and age....”

Helpful Report

Posted 4 years ago

“I regularly visit B+Q at Pontypridd and the staff are always very helpful and friendly, whichever dept I'm looking through. The garden centre is my favourite dept and the staff are knowledgeable (I'm not) and give advice freely. Whoever has been on the door checking customers in during covid has been welcoming and helpful,(I'm on crutches). Linda at the checkout is always lovely. Such a happy lady.”

Helpful Report

Posted 4 years ago

“Staff at Portsmouth branch totally unhelpful and to be honest obviously not bothered one way or the other to help customers. Some serious staff training needed. Although you would think common courtesy would be a basic. Made to feel like you’re a nuisance for asking a simple question, which no one knows how to answer anyway. Very much ( computer says no ) attitude. Really need to up their game. Certainly has put me off ever visiting this store again .”

Helpful Report

Posted 4 years ago

“My little girl trapped her fingers in the rear car door the staff were brilliant helping me find cold water tap and gave us an ice pack so I could take her to hospital happily it was not broken. Thank you B & Q Milton Keynes”

Helpful Report

Posted 4 years ago

“As useless a chocolate teapot : Over the last two days (19th & 20th Sept. 2020) I have had nothing but bad service at the B&Q Cardiff stores at Culverhouse Cross and Cardiff Gate respectively. As a non tradesman on my visit to both stores I asked for assistance in buying some electrical products. Each time I was told by staff members that they only stack shelves and have no knowledge of the products, which was a real great help (not ! ) to me. On the last trip I was told by a staff member that I could speak to someone who works in the electrical isle. Great I thought, only to find he stated the same statement ! And I had waited 10 minutes for him to come and give me useless information ! On the items I did take a chance on I made my way to the check out to find they apparently didn't have bar codes on so I couldn't purchase them ! I waited about 15 minutes at the checkout for a store member to find the replacement items with the bar codes on. He didn't return so now I was totally fed up and left the store with no purchases. What a waste of my time !”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“I am extremely appalled by how B&Q handled my delivery, they not only delayed it but would not take in charge of the issue they had created and the customer service is very poor. I had ordered a whole kitchen from their store and the delivery service had failed to bring all my items, and now I have to wait for even longer to get the missing product that I should have got long ago. This was not practical as my builder could not wait for that delivery date and they left, which leaves me in a tough situation as my kitchen has been left unusable for more than a month. Then had to recall my builder and was charged extra, which is not necessary, and showed no courtesy to compensate. Honestly, I wouldn't recommend B&Q to anybody as they are not organised or responsible for their actions.”

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Posted 4 years ago

“Disgusted with B&Q Bury. Hand sanitizer on entry, very good, but that is where their fight against COVID-19 ends. Not only was there a large number of customers not wearing face masks but a lot of staff on the shop floor had no face masks or face shields. B&Q have lost my custom.”

Helpful Report

Posted 4 years ago

“Items were shown as in stock on multiple occasions, after proceeding to checkout and paying for said items, informed three times that the items were not available. Unhelpful customer services representatives who informed me that I would have to speak to another company entirely (PJH) to sort out returns or exchanges. Absolutely unsatisfactory service. Shocking”

Helpful Report

Posted 4 years ago

B&Q is rated 2.2 based on 2,581 reviews