B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,595 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,595 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I visited your Warrington store to iook at vinyl click flooring.I asked for assistance and your member of staff loaded my goods checked the amount of underlay I needed and organised delivery His name wss Shaun Courtliff and having recently had dealings with other diy suppliers he wss a breath of fresh air. Well done him and B&Q 5 Stars Caroline Taylor Moss”

Helpful Report

Posted 4 years ago

“The Hereford store staff were very helpful and a young man called Alan was patient and attentive in the trade department.”

Helpful Report

Posted 4 years ago

“We attended an appointment for a kitchen design with Ryan. We were possibly the most unorganised couple but Ryan was really helpful and talked us through all the options without any pushy sales techniques. After spending nearly 2 hours on our design and paying for the kitchen, we realised that we had given him the wrong measurements! Ryan was calm and without any problems adjusted the design and refund. After nearly 3 hours we left with a kitchen we love and will be returning to him to design our bathroom. Thank you Ryan, you were extremely patient with a nightmare of a couple!!”

Helpful Report

Posted 4 years ago

“COVID DANGER...... COVID..... I am hunting to give you a honest but poor trip advisor review. You need to show a little leadership and bottle not just maximise sales by not challenging / reminding customers. VISTED store ( probably for the last time) Tues 8th Sept about 12 noon. sore was quiet with about a 2 person till que and I would guess 10 folk in store. Possibly more Q and Q staff than customers. WAS AMAZED to see several fit looking male customers with no masks. I had a word with staff who said they are not allowed to remind / challange. He sated only the police can do that. APPALING. I suggested a descrete tanoy message to remind customers. He said he cannot do it and IT DID NOT HAPPEN. I realise customers may have medical reasons / or forgot masks. But to not even put out a tonoy message shows cowardly lack of leadership.”

Helpful Report

Posted 4 years ago

“A women called Kate in Stockton branch on the paint mixing. Went above and beyond for me today. So thank you Kate. Paul blatchford”

Helpful Report

Posted 4 years ago

“Spent the morning phoning B&Q sent round the houses time and time again, no one seamed to know what they were doing, then I was very lucky and a young lady called Jodie in the Torquay branch picked up the phone, she was so helpful it was a delight to find someone who not only knew what she was doing but took the time to look for what I needed, got it checked, then phoned me back to tell me that it was there waiting for me, thank you Jodie for your fantastic customer service, well done,”

Helpful Report

Posted 4 years ago

“We went into the store in york. We were served by a young girl called Alice. Her Customer sales were terrible. She didnt even look at us or say hello. She scaned the items through, never told me how much it came to. I had to look at the till my self. The reciept came out of the printer and she just stood there, didnt even pick the reciept up for me or say good bye. Very very rude young girl. Hwho needs to get a personality”

Helpful Report

Posted 4 years ago

“Do not trust the b and q website!! Travelled 30 minutes to netherfild branch to find the slabs we required were not in stock (even though website was showing 7). Ring before you go or waste an hour your time, like I did!!”

Helpful Report

Posted 4 years ago

“Ordered some basic shelves using Click and collect, collected absolutely fine, got them home and opened up the packaging and they were damaged. Brought back and absolutely no one in the shop knew where to find replacements. I was sent to several aisles (inc. one for toilet seats) and no one seemed interested in helping me, so I gave up and got a refund. Very poor customer service indeed.”

Helpful Report

Posted 4 years ago

“Back in June I ordered a sail for my gazebo, expecting delivery the next day. I then received an email saying it will be delayed, which was fair enough. After a week or so I contacted their delivery company who said they couldn't fine package & to contact B&Q. Several contacts made with B&Q, them saying they will chase it up, then saying they will send another, then saying they couldn't and will have to wait for a refund or contact from delivery company. Not all, but most phone contact with B&Q, the staff were rude & unhelpful. Absolutely disgusted with the service & some of the staff I spoke to. AM YET TO RECEIVE ITEM OR REFUND and have had no correspondence from either B&Q or delivery company. Quite frankly, they don't deserve the one star I have given them.”

Helpful Report

Posted 4 years ago

“Yesterday at late afternoon I went to b&q on Peniston Road ,Sheffield. The staff member (paints and diy section) was very helpful and served me quick and very polite way. I dont know his name but He helped me with a choosing right tools and pva. Thank you very much for your proffesional help :)”

Helpful Report

Posted 4 years ago

“Julie served us today she was excellent dealt with our replacement in a friendly professional manner. 10/10”

Helpful Report

Posted 4 years ago

“reluctantly checked the order and advised that the times given on text are not "scheduled" times, as it clearly states, but estimated times and it could arrive anytime today. Whether it arrives or not this simply isn't good enough, she didn't call anyone to establish if it was coming and seemed more interested in being rude and obnoxious opposed to friendly and helpful......where do they get there staff from ?? So the Saga continues with zero apologies from anyone and an item I paid fully for 4 weeks ago being in the B&Q system of shame. B&Q you really need to address this as it is letting your business down hugely. If I could give no stars I would in this instance. UPDATE - As anticipated delivery did not happen. No apologies and told to wait 72 hours to allow them time to look into things. This just goes from bad to worse - DO NOT order online from this company.”

Helpful Report

Posted 4 years ago

“Ordered hotpoint wine cooler and pull out integrated bin online.wine cooler took a month to arrive,bin didn’t arrive first delivery slot 2,weeks ago then rescheduled 2 weeks later waited In all day didn’t arrive rang up 3 times got put on hold then call ended.Eventually got through bin not arriving no idea when it’s arriving so now got half finished kitchen and been waiting for 4 weeks with no idea when it’s coming and nobody in to accept delivery now I’m back at work and kids back at school.disappointed understatement”

Helpful Report

Posted 4 years ago

“Recently visited the b&q store at silver link North Shields, bought a item from the garden department the member of staff (Ray) could not have been more helpful, excellent service.”

Helpful Report

Posted 4 years ago

“Bought a mower etc refused assistance at all times.i am a disabled lady n had to walk up n down 3 isles due to part being tape off.i asked can someone help me with the bulky items was told its self service,reluctantly threw it on a trolley.staff need training in all aspects,asked do you not help disabled people, which I told her I was ,reply bluntly NO.i found this absolutely diabolical.will not be visiting or buying anything from b n q again”

Helpful Report

Posted 4 years ago

“Absolutely rubbish. Ordered online to be delivered. A day before my delivery got a email telling me ive cancelled my order . Ring customer service to be told its out of stock. Hubby took the day off work to lay the flooring absolutely disgusting”

Helpful Report

Posted 4 years ago

“Eastwood store in Nottingham very happy, went to plan a kitchen and Cole was great very helpful and knew what he was doing would definitely recommend”

Helpful Report

Posted 4 years ago

“Zelfo Blooma Charcoal BBQ. Took this to France . Amazing BBQ - was sufficient to cook plenty for a family of 12 Highly recommended- great build quality and fantastic value”

Helpful Report

Posted 4 years ago

“Website dysfunctional and inaccurate. Store staff are generally polite and try to be helpful but have no product knowledge. Customer service online and by phone is unhelpful and arrogant. The Marketing and Customer Service Managers should be sacked immediately and replaced with competent 5 year olds.”

Helpful Report

Posted 4 years ago

B&Q is rated 2.2 based on 2,595 reviews