B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,595 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,595 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So so rude, just walked out of spalding b&q, wanted to rent the vacuum cleaner, I gave my ID to the staff member when she asked for it, she said she can’t accept it and when I asked why (BECAUSE I DO NOT KNOW YOUR POLICY SO OBVIOUSLY IM GOING TO ASK WHATS WRONG WITH THAT ID) she said “you sure you wanna speak me to like that?”, unbelievable, no costumer service skill whatsoever, never going back there, rather spend my money with people that are actually helpful and not attack you because you ask “why?””

Helpful Report

Posted 4 years ago

“Needed to find a wallpaper and John at their Hartcliffe store was so helpful - walking the store to find my wallpaper!! Thank you so much - he was so kind and willing to take the time to search for me. Great service 👍👍👍”

Helpful Report

Posted 4 years ago

“Spent over an hour with a bathroom fitter. She did not know the stock at all... no confidence in advice given”

Helpful Report

Posted 4 years ago

“It is chaotic at the tills”

Helpful Report

Posted 4 years ago

“Do yourselves a favour especially if you are a builder do not use them at all. A job I was doing i lost money on the job & had to payout another £70 to rectify B&Qs incompetence. I will never use them again.”

Helpful Report

Posted 4 years ago

“Ordered 6 newel finials online. Got emails from B&Q and courier to confirm delivery was on its way. On day of scheduled delivery got a phone call from B&Q to say they hadn't got 6, only 4, and one of them was damaged! Cancelled order, now awaiting refund. Why do they accept an order and take your money when they haven't got the stock. Totally unacceptable in this day and age....”

Helpful Report

Posted 4 years ago

“I regularly visit B+Q at Pontypridd and the staff are always very helpful and friendly, whichever dept I'm looking through. The garden centre is my favourite dept and the staff are knowledgeable (I'm not) and give advice freely. Whoever has been on the door checking customers in during covid has been welcoming and helpful,(I'm on crutches). Linda at the checkout is always lovely. Such a happy lady.”

Helpful Report

Posted 4 years ago

“Staff at Portsmouth branch totally unhelpful and to be honest obviously not bothered one way or the other to help customers. Some serious staff training needed. Although you would think common courtesy would be a basic. Made to feel like you’re a nuisance for asking a simple question, which no one knows how to answer anyway. Very much ( computer says no ) attitude. Really need to up their game. Certainly has put me off ever visiting this store again .”

Helpful Report

Posted 4 years ago

“My little girl trapped her fingers in the rear car door the staff were brilliant helping me find cold water tap and gave us an ice pack so I could take her to hospital happily it was not broken. Thank you B & Q Milton Keynes”

Helpful Report

Posted 4 years ago

“As useless a chocolate teapot : Over the last two days (19th & 20th Sept. 2020) I have had nothing but bad service at the B&Q Cardiff stores at Culverhouse Cross and Cardiff Gate respectively. As a non tradesman on my visit to both stores I asked for assistance in buying some electrical products. Each time I was told by staff members that they only stack shelves and have no knowledge of the products, which was a real great help (not ! ) to me. On the last trip I was told by a staff member that I could speak to someone who works in the electrical isle. Great I thought, only to find he stated the same statement ! And I had waited 10 minutes for him to come and give me useless information ! On the items I did take a chance on I made my way to the check out to find they apparently didn't have bar codes on so I couldn't purchase them ! I waited about 15 minutes at the checkout for a store member to find the replacement items with the bar codes on. He didn't return so now I was totally fed up and left the store with no purchases. What a waste of my time !”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“I am extremely appalled by how B&Q handled my delivery, they not only delayed it but would not take in charge of the issue they had created and the customer service is very poor. I had ordered a whole kitchen from their store and the delivery service had failed to bring all my items, and now I have to wait for even longer to get the missing product that I should have got long ago. This was not practical as my builder could not wait for that delivery date and they left, which leaves me in a tough situation as my kitchen has been left unusable for more than a month. Then had to recall my builder and was charged extra, which is not necessary, and showed no courtesy to compensate. Honestly, I wouldn't recommend B&Q to anybody as they are not organised or responsible for their actions.”

Helpful Report

Posted 4 years ago

“Disgusted with B&Q Bury. Hand sanitizer on entry, very good, but that is where their fight against COVID-19 ends. Not only was there a large number of customers not wearing face masks but a lot of staff on the shop floor had no face masks or face shields. B&Q have lost my custom.”

Helpful Report

Posted 4 years ago

“Items were shown as in stock on multiple occasions, after proceeding to checkout and paying for said items, informed three times that the items were not available. Unhelpful customer services representatives who informed me that I would have to speak to another company entirely (PJH) to sort out returns or exchanges. Absolutely unsatisfactory service. Shocking”

Helpful Report

Posted 4 years ago

“Ordered on line had email to say when it was being delivered, waited all day still nothing , spent over a hour on phone trying to find out what’s happened only to be disconnected twice , and still trying to get through, your customer service is disgraceful, and definitely would not recommend to anyone .”

Helpful Report

Posted 4 years ago

“I bought dishwasher two months ago and still have not received and At the end thay are telling me thay don’t have it in stock it’s happened twice”

Helpful Report

Posted 4 years ago

“This company does not give a damn about customers. It will ignore complaints, lie about deliveries, not investigate issues, deliver order 3 weeks late, deliver items incorrectly. And have the audacity to offer me £25 in goodwill for the inconvenience. I cannot believe they are not doing anything about this. Not surprised rating is so low. Ceo don't care either. Ring me on 07521108258 if you need more info.”

Helpful Report

Posted 4 years ago

“I ordered six bags of compost and six of the horse manure a week ago. Only the manure was delivered, despite the fact all the money was quickly taken from my card. I have called customer services twice they say despite the fact I had ordered online, that they have to speak to the store (Yeading), but every time they try, the store put the phone down to them. They said I could ring the store mysel, but as clearly the store do not respect calls from other employees they are hardly going to give a damn about the customers. Customer services do not have the authority to cancel an order and refund the card - bazaar. I will certainly never order online for them again, it's too risky. I would now have to get a refund for my credit card provider. What a disgrace”

Helpful Report

Posted 4 years ago

“Today I have attempted at least 6 times to buy some products from them via their website. After navigating my way to the appropriate section I found what I was looking for and added each item to my basket before heading to the checkout portion of the site. This is where I started to have issues. After completing the details section and proceeding to try to pay for the items, I was unceremoniously notified that there was a problem with the transaction. A couple of further attempts resulted in the same result and a lost basket that couldnt be viewed meaning id have to start all over again. I phoned my bank and they checked the error code that was displayed, I answered the security questions, all checks out, card is good, funds to support the purchase in the account. Re filled all the forms, submitted the order, boom. Same issue. Tried again, same result. Then attempted again on a different computer, different card same effect, they dont want my custom. :D Phoned their head orifice, no help at all, couldnt do the order over the phone, told me to contact a local branch. Phoned their wednesbury branch, told them of the issues, they cant do it cos of covid. Didnt know you could catch it over the phone....... So Im now stuck. Im not going to visit the place, theyve got some of the dumbest restrictions in place ever seen, I think theyre trying to out-stalag screwfix..., stand here, get back! dont go that way, go the other way, no not like that like this, wear your mask, take me roughly from behind..... I can say with total conviction, digging a ten foot long trench in sewage contaminated clay has been an absolute pleasure this morning, breaking 9 inch concrete was a joy, manhandling half a ton of waste was educational and utterly fulfilling, virtually sexual in comparison to trying to order some plastic pipes and fittings from B and Q-useless. Theyre never going to survive if they carry on like this. Total waste of my time so now ill have to go try to find a local company that will want to take my money. Tired of this nonsense I am.”

Helpful Report

Posted 4 years ago

“Just like to thank staff at Talke Stoke on Trent Danica especially. But thanks also to Dean and manger Amanda. Your customer service was great thank you you all deserve commission.”

Helpful Report

Posted 4 years ago

B&Q is rated 2.2 based on 2,595 reviews