B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.20

2.2 Rating 2,581 Reviews

29 %

of reviewers recommend B&Q

2.2

Based on 2,581 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on line had email to say when it was being delivered, waited all day still nothing , spent over a hour on phone trying to find out what’s happened only to be disconnected twice , and still trying to get through, your customer service is disgraceful, and definitely would not recommend to anyone .”

Helpful Report

Posted 4 years ago

“I bought dishwasher two months ago and still have not received and At the end thay are telling me thay don’t have it in stock it’s happened twice”

Helpful Report

Posted 4 years ago

“This company does not give a damn about customers. It will ignore complaints, lie about deliveries, not investigate issues, deliver order 3 weeks late, deliver items incorrectly. And have the audacity to offer me £25 in goodwill for the inconvenience. I cannot believe they are not doing anything about this. Not surprised rating is so low. Ceo don't care either. Ring me on 07521108258 if you need more info.”

Helpful Report

Posted 4 years ago

“I ordered six bags of compost and six of the horse manure a week ago. Only the manure was delivered, despite the fact all the money was quickly taken from my card. I have called customer services twice they say despite the fact I had ordered online, that they have to speak to the store (Yeading), but every time they try, the store put the phone down to them. They said I could ring the store mysel, but as clearly the store do not respect calls from other employees they are hardly going to give a damn about the customers. Customer services do not have the authority to cancel an order and refund the card - bazaar. I will certainly never order online for them again, it's too risky. I would now have to get a refund for my credit card provider. What a disgrace”

Helpful Report

Posted 4 years ago

“Today I have attempted at least 6 times to buy some products from them via their website. After navigating my way to the appropriate section I found what I was looking for and added each item to my basket before heading to the checkout portion of the site. This is where I started to have issues. After completing the details section and proceeding to try to pay for the items, I was unceremoniously notified that there was a problem with the transaction. A couple of further attempts resulted in the same result and a lost basket that couldnt be viewed meaning id have to start all over again. I phoned my bank and they checked the error code that was displayed, I answered the security questions, all checks out, card is good, funds to support the purchase in the account. Re filled all the forms, submitted the order, boom. Same issue. Tried again, same result. Then attempted again on a different computer, different card same effect, they dont want my custom. :D Phoned their head orifice, no help at all, couldnt do the order over the phone, told me to contact a local branch. Phoned their wednesbury branch, told them of the issues, they cant do it cos of covid. Didnt know you could catch it over the phone....... So Im now stuck. Im not going to visit the place, theyve got some of the dumbest restrictions in place ever seen, I think theyre trying to out-stalag screwfix..., stand here, get back! dont go that way, go the other way, no not like that like this, wear your mask, take me roughly from behind..... I can say with total conviction, digging a ten foot long trench in sewage contaminated clay has been an absolute pleasure this morning, breaking 9 inch concrete was a joy, manhandling half a ton of waste was educational and utterly fulfilling, virtually sexual in comparison to trying to order some plastic pipes and fittings from B and Q-useless. Theyre never going to survive if they carry on like this. Total waste of my time so now ill have to go try to find a local company that will want to take my money. Tired of this nonsense I am.”

Helpful Report

Posted 4 years ago

“Just like to thank staff at Talke Stoke on Trent Danica especially. But thanks also to Dean and manger Amanda. Your customer service was great thank you you all deserve commission.”

Helpful Report

Posted 4 years ago

“I visited your Warrington store to iook at vinyl click flooring.I asked for assistance and your member of staff loaded my goods checked the amount of underlay I needed and organised delivery His name wss Shaun Courtliff and having recently had dealings with other diy suppliers he wss a breath of fresh air. Well done him and B&Q 5 Stars Caroline Taylor Moss”

Helpful Report

Posted 4 years ago

“The Hereford store staff were very helpful and a young man called Alan was patient and attentive in the trade department.”

Helpful Report

Posted 4 years ago

“We attended an appointment for a kitchen design with Ryan. We were possibly the most unorganised couple but Ryan was really helpful and talked us through all the options without any pushy sales techniques. After spending nearly 2 hours on our design and paying for the kitchen, we realised that we had given him the wrong measurements! Ryan was calm and without any problems adjusted the design and refund. After nearly 3 hours we left with a kitchen we love and will be returning to him to design our bathroom. Thank you Ryan, you were extremely patient with a nightmare of a couple!!”

Helpful Report

Posted 4 years ago

“COVID DANGER...... COVID..... I am hunting to give you a honest but poor trip advisor review. You need to show a little leadership and bottle not just maximise sales by not challenging / reminding customers. VISTED store ( probably for the last time) Tues 8th Sept about 12 noon. sore was quiet with about a 2 person till que and I would guess 10 folk in store. Possibly more Q and Q staff than customers. WAS AMAZED to see several fit looking male customers with no masks. I had a word with staff who said they are not allowed to remind / challange. He sated only the police can do that. APPALING. I suggested a descrete tanoy message to remind customers. He said he cannot do it and IT DID NOT HAPPEN. I realise customers may have medical reasons / or forgot masks. But to not even put out a tonoy message shows cowardly lack of leadership.”

Helpful Report

Posted 4 years ago

“A women called Kate in Stockton branch on the paint mixing. Went above and beyond for me today. So thank you Kate. Paul blatchford”

Helpful Report

Posted 4 years ago

“Spent the morning phoning B&Q sent round the houses time and time again, no one seamed to know what they were doing, then I was very lucky and a young lady called Jodie in the Torquay branch picked up the phone, she was so helpful it was a delight to find someone who not only knew what she was doing but took the time to look for what I needed, got it checked, then phoned me back to tell me that it was there waiting for me, thank you Jodie for your fantastic customer service, well done,”

Helpful Report

Posted 4 years ago

“We went into the store in york. We were served by a young girl called Alice. Her Customer sales were terrible. She didnt even look at us or say hello. She scaned the items through, never told me how much it came to. I had to look at the till my self. The reciept came out of the printer and she just stood there, didnt even pick the reciept up for me or say good bye. Very very rude young girl. Hwho needs to get a personality”

Helpful Report

Posted 4 years ago

“Do not trust the b and q website!! Travelled 30 minutes to netherfild branch to find the slabs we required were not in stock (even though website was showing 7). Ring before you go or waste an hour your time, like I did!!”

Helpful Report

Posted 4 years ago

“Ordered some basic shelves using Click and collect, collected absolutely fine, got them home and opened up the packaging and they were damaged. Brought back and absolutely no one in the shop knew where to find replacements. I was sent to several aisles (inc. one for toilet seats) and no one seemed interested in helping me, so I gave up and got a refund. Very poor customer service indeed.”

Helpful Report

Posted 4 years ago

“Back in June I ordered a sail for my gazebo, expecting delivery the next day. I then received an email saying it will be delayed, which was fair enough. After a week or so I contacted their delivery company who said they couldn't fine package & to contact B&Q. Several contacts made with B&Q, them saying they will chase it up, then saying they will send another, then saying they couldn't and will have to wait for a refund or contact from delivery company. Not all, but most phone contact with B&Q, the staff were rude & unhelpful. Absolutely disgusted with the service & some of the staff I spoke to. AM YET TO RECEIVE ITEM OR REFUND and have had no correspondence from either B&Q or delivery company. Quite frankly, they don't deserve the one star I have given them.”

Helpful Report

Posted 4 years ago

“Yesterday at late afternoon I went to b&q on Peniston Road ,Sheffield. The staff member (paints and diy section) was very helpful and served me quick and very polite way. I dont know his name but He helped me with a choosing right tools and pva. Thank you very much for your proffesional help :)”

Helpful Report

Posted 4 years ago

“Julie served us today she was excellent dealt with our replacement in a friendly professional manner. 10/10”

Helpful Report

Posted 4 years ago

“reluctantly checked the order and advised that the times given on text are not "scheduled" times, as it clearly states, but estimated times and it could arrive anytime today. Whether it arrives or not this simply isn't good enough, she didn't call anyone to establish if it was coming and seemed more interested in being rude and obnoxious opposed to friendly and helpful......where do they get there staff from ?? So the Saga continues with zero apologies from anyone and an item I paid fully for 4 weeks ago being in the B&Q system of shame. B&Q you really need to address this as it is letting your business down hugely. If I could give no stars I would in this instance. UPDATE - As anticipated delivery did not happen. No apologies and told to wait 72 hours to allow them time to look into things. This just goes from bad to worse - DO NOT order online from this company.”

Helpful Report

Posted 4 years ago

“Ordered hotpoint wine cooler and pull out integrated bin online.wine cooler took a month to arrive,bin didn’t arrive first delivery slot 2,weeks ago then rescheduled 2 weeks later waited In all day didn’t arrive rang up 3 times got put on hold then call ended.Eventually got through bin not arriving no idea when it’s arriving so now got half finished kitchen and been waiting for 4 weeks with no idea when it’s coming and nobody in to accept delivery now I’m back at work and kids back at school.disappointed understatement”

Helpful Report

Posted 4 years ago

B&Q is rated 2.2 based on 2,581 reviews