B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.20

2.2 Rating 2,580 Reviews

29 %

of reviewers recommend B&Q

2.2

Based on 2,580 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went into b&q in redditch today and I just wanted to say that the staff were all super friendly and helped me with everything that I needed. Me and my husband came out happy and said to one another what a great staff they have.”

Helpful Report

Posted 4 years ago

“Ordered kitchen October waiting for drawer fronts after waiting in for so many delivery dates to be sitting in again waiting ime at my wits end with bq”

Helpful Report

Posted 4 years ago

“Lovely service from Morgan Galashiels, such a helpful young man”

Helpful Report

Posted 4 years ago

“Avoid, I've just been verbally attacked at your St Helens branch I cannot believe they way I've been treated its made me feel so depressed and there was no need to shout at me for using your toilet there was no sign whatsoever I am going to contact the local papers too, disgusting behavior and even though I love shopping in your stores this will no longer be happening and I swear I am NOT returning”

Helpful Report

Posted 4 years ago

“29/11/20 ordered drawers 30/11/20 payment processed 5 days delivery. No contact and no delivery. Gave them another week incase the delay was due to Covid. Still no contact or delivery. I Phoned B&Q to be told there was a delivery date of 20/1/21. 20/1/21. No contact or delivery. I Phoned AGAIN to be told delivery date from 1//2/21. Order cancelled and refunded. If I hadn’t have phoned on both occasions they would have left me hanging. It felt like they got the money then didn’t want to know anymore. An email explaining the delay and cause for both delivery dates would have been nice and may have prevented me from cancelling the order. I ordered the same drawers from Furniture 123 on 20/1/21 and they have just been delivered this morning 22/1/21. Now that’s customer service. I wouldn’t recommend shopping online for B&Q but will still shop at the store.”

Helpful Report

Posted 4 years ago

“The duty manager was extremely rude talking very loudly making me feel like a naughty school boy, but we continued to checkout where we were greeted in silence by an elderly lady who must of had her personality removed, just issued blunt requests at my wife and I, if I could have opened my paint I would of poured it over her head. IF YOU DONT WANT TO WORK GO SICK, I WOULD LOVE YOUR JOB, THINK YOURSELF LUCKY!”

Helpful Report

Posted 4 years ago

“I was an employee at the B&Q in Cardiff Gate and I had an awful experience. There was a lot of gossiping and lack of professionalism. After only a few days of working there, I was made aware that one of the managers named Matt was known for making inappropriate and explicit comments to females working there who were as young as 17 years old. Although this information was known and confirmed by many employees, nothing has and nothing will be done about it. The company will keep protecting Matt just because he is a manager and has the credibility over his subordinates. Writing this is the first step towards justice as it can and will reach a point where this man will be a danger to society.”

Helpful Report

Posted 4 years ago

“Denver at The Braintree branch went over and beyond his role to help me this weekend. I had several problems trying to place a big order for the charity i work for. He checked stock and talked me throught the process. He was a real superstar. He was kind helpful and has fantastic customer service qualities. He should be recognised for what he does for customer. Thank you Denver.”

Helpful Report

Posted 4 years ago

“I have just purchased a kitchen mixer tap from your Nursling Southampton store a young man called Nathan gave superb customer service & advice he is an absolute credit to your store. Thank you Nathan.”

Helpful Report

Posted 4 years ago

“I had a delivery on a pallett on my drive in January even though it had to be craned between two trees. Ordered another pallett of aggregates. They refused to deliver due to two trees. When l said their last driver had no problem craning goods he apparently have no recollection of delivery. Ended getting a refund. Poor show on b&q. Your transport service is poor based on my experience”

Helpful Report

Posted 4 years ago

“Had great advice and help from Lee Williamson ipswich store last summer -have been meaning to put a review on ever since - he really knows his stuff and was patient and very helpful as I was one of those awkward customers! Thank you.”

Helpful Report

Posted 4 years ago

“Really happy with the customer service I received earlier today from Ben at the Leicester branch, he was very helpful, nothing was to much trouble , lovely lad x”

Helpful Report

Posted 4 years ago

“I parked in Chiswick roundabout car park and dropped washing to ill friend before going to buy paint samples in b and q. I was gone 30 mins and got parking ticket. The guy hides in grey car apparently. Needless to say I complained to useless manager and b and q who said car park nothing to do with then!! Unbelievable. Won’t be shopping there again ever. Three hours allowed. Nowhere does it say u can’t do something else in three hours other than make purchase!”

Helpful Report

Posted 4 years ago

“Went into B and Q Edge Lane Liverpool and was very impressed and grateful for the support I received. Lee was amazing he knew where everything I needed was, gave very good advice and was friendly and professional. When I was leaving he was l running everywhere giving advice to other customers and staff members. amazing thank you!”

Helpful Report

Posted 4 years ago

“Car park at B&Q Coatbridge is a joke due to a new coffee shop in carpark and couldnt get into B&Q as traffic jam for coffee shop was back to main entrance.Not very good planing.Will not be back and phoned the store to explain the situation and was told by the girl that it was a bit of a nightmare.Glad she agreed with me.Alex.”

Helpful Report

Posted 4 years ago

“Good range to choose from online but very clunky website - positively 20th century. I did not know which day it was likely to come until after I had paid. There was also no option to pay more for faster delivery. They're missing a trick here - they could have made more money out of me!”

Helpful Report

Posted 4 years ago

“Courtney in the Enfield branch was so helpful and went the extra mile to help me find the item I was looking for. She is the personification of good service, well done!”

Helpful Report

Posted 4 years ago

“Brought drill only to find faulty. Cost £60, used £5 gift voucher from B&Q when spending over £50. On return could not get replacement, and only got £55 back as gift voucher excluded. Attitude of lady was, "the voucher is only for a few days and is a good will gesture from us". Pity it doesn't cover travel time, risk of safety facture as drill was dangerous, petrol used to travel to Cannock. As far as I am concerned, I spend £60, I expect £60 back regardless of whether £5 is a "goodwill" voucher.”

Helpful Report

Posted 4 years ago

“Spent the last 3 and half years trying to have a safe and legal house but don't believe me until furniture ombudsmen report showed there extremely poor workmanship and failures of safety standards I.e breaching health and safety laws.”

Helpful Report

Posted 4 years ago

“POOR customer service. Ordered online early Dec, scheduled a delivery after 2 weeks, driver couldn't bother to ring my flat, complained he couldn't access the building (LOL we have 24hours concierge). Called the store everyday for a week in order to reschedule a delivery (note I live 15minutes from the BECKTON store). I gave up, they are clueless, no customer service, I'll buy on AMAZON next time”

Helpful Report

Posted 4 years ago

B&Q is rated 2.2 based on 2,580 reviews